Liebe Gästin,Als erstes, möchten wir unsere Dankbarkeit für Ihren Aufenthalt und für Ihre online Bewertung auf Hotels.com äußern. Die Rückmeldung unserer Gäste spielt eine wichtige Rolle für unsere Verbesserungsprozesse. Es ist eine Freude zu lesen, dass Sie überall einen angenehmen Aufenthalt. In Grecotel setzen wir die Befriedigung unserer Gäste als höchste Priorität. Wegen der Wespen erlauben Sie uns die Lage zu erklären. Obwohl unsere Gruppe alle jeweilige Schädlingskontrollen anwendet, müssen wir allerdings betonen, dass wir nicht das ökologische Gleichgewicht mit der Anwendung von starken Chemikalien stören möchten. Auf diese Art und Weise können wir doch versichern, dass die nächste Generation einen nachhaltigen Planet erben.Bezüglich der Temperatureinstellung sind wir überrascht Ihre Kommentare zu lesen, da wir dieses Problem nicht von anderen Gästen gehabt haben. Hätten Sie uns mal dieses Problem zur Kenntnis gebracht hätten, dann hätten wir einen beauftragten zu Ihrem Zimmer schicken sollen. Wir bedanken uns nochmal für Ihre konstruktive Kritik. Wir freuen uns auf Ihren nächsten besuch bei uns. Mit besten GrüßenDas Management Team von Grecotel Kos Imperial

Dear Mrs. Jana, Thank you for your email and we are happy for enjoying your stay at Grecotel Kos Imperial Thalasso! We will consider your observations for a better stay at our hotel. With Kind Regards, Stergiana Reservations Department

Dear Guest,The entire team and management of Grecotel Kos Imperial thank you for investing the time to share your review with us and other travelers.We are so pleased you noticed the small details which made a positive difference in your stay. This is our first and foremost priority and it is of great importance when is appreciated. Consequently, thank you for your praising words regarding our facility. We are mostly grateful through about your kind remarks concerning our staff. Receiving positive comments like this, is the best reward for our efforts.Rest assured that, your direct feedback always helps us to try harder. Consequently, we can continue improving our day to day operation in order to keep providing our personalized and memorable services.Once more, thank you for choosing us. We are always looking forward to seeing you in the near future for another great summer vacation.Best regards,The Management Team of Grecotel Imperial

Dear Guest, First of all, we would like to thank you for staying here with us and for taking your time to post this online review on Hotels.com, as it helps us to keep improving. We are happy to read, that you enjoyed the hotel facilities, as our team works hard to properly maintain the property. Concerning the food, we are surprised to read, that you did not like our dishes made with extra care from our culinary team, which has received many positive reviews. Nonetheless, please be so kind and contact us, what exactly you did not like, so that we can take it into consideration. Regarding the outdoors pools, please note, that we do not advertise them as heated, as the air temperature is high. In September the day temperature was on average 24.4 Celsius degrees. As for the smell, it should be pointed out, that our facility is connected with the public sewage system. However, during September we did not have any problem with that. Nonetheless, please stay reassured, that we will inform our assigned colleagues in maintenance department. We would like to thank you once more for your review. We really hope, that you will give us another chance to improve your first impression of our hotel. Best regardsThe Management Team of Grecotel Kos Imperial

Dear Guest, First of all, we would like to thank you for staying here with us and for taking your time to post your experience on Expedia, as it helps us to keep improving. Concerning the star classification of the hotel, it should be pointed out, that our hotel has been certified by Greek Ministry of Tourism according to national standards. We do understand, that as an international guest you have higher expectations. For that reason, please stay reassured, that your remarks will be forwarded to our assigned colleagues. Regarding the ala carte reservations, we would like to explain the situation to you. Our ala carte restaurants have different concepts ( mediterranean, hot stone, traditional Greek and asian ), so that our guests can have a more variety during their stay. As we want to help as many guests as possible, while providing an exceptional service, we have a reservation system. We always encourage our guests to book a few days in advance, so that they can book at the time and place they prefer. Moreover, we would like to point out, that our hotel buys for many years from local suppliers, so that the products are local and of good quality. Nonetheless, we are disappointed, that you did not enjoy your dining experience As for the rooms, please stay reassured, that your remarks will be forwarded to our assigned colleagues. We would like to thank you for your constructive feedback. We do really hope, that you will give us a second chance, so that we can provide you with exceptional hospitality service, for which our Group is well known. Best regards The Management Team of Grecotel Kos Imperial

Dear Guest, First of all, we would like to thank you for staying here with us and for taking the time to post your experience on Expedia. We are deeply disappointed, that we could not exceed your expectations, as our hotel is guest oriented. Concerning the dinner buffet, it should be mentioned, that our team in the kitchen prepares Greek and international recipes. We would highly appreciate, if you could contact us and give us feedback on the things, that you did not like. As for the rooms, please note that our colleagues in housekeeping are regularly trained according to our group's and international standards, so that they can cope with their daily tasks. Please stay reassured, that we will forward your comments to the assigned colleagues, so they can see it through. We would like to thank you once more for your remarks. We do hope, that you will give us a second chance, so that we can impress you with our provided service, for which Grecotel is well-known for. Best regards The Management Team of Grecotel Kos Imperial

Dear Guest, First of all, we would like to thank you for staying with us and especially for taking the time to share your review on Expedia. We are more than saddened to hear that your holidays were marked by a such unpleasant incident. Nevertheless, we would like to reassure you that our Management Team takes such issues seriously as they target not only our valuable guests, but our Group’s reputation. First and foremost, we do find it quite unjust to reach such conclusions without any substantiated proof or facts. Secondly, all the interested Departments of our Hotel have already started our formal procedure of internal investigation along with our Security. Until now, nothing was found. Nevertheless, we have to present all the points of this case in order to shed some light on this matter. On the day of your departure -09.10.2019- you called our Reception to report that your jewelry were missing soon after your check-out from our hotel. Immediately our Housekeeping was informed in order to search for these lost items, but nothing was found. Furthermore, the Housekeeper found your safe - where all valuable objects should be kept - open and empty, which is something that you were aware of, otherwise you would have reported it upon your check-out and not soon after that. Although we have not yet managed to find your lost jewelry, we will still continue with our investigation and as soon as we have any updates you will be informed. In case you would like to discuss this issue even further, please do contact us via e-mail. Thank you very much for being here with us and we wish you a pleasant winter. Kind regards, the Management Team of Grecotel Kos Imperial Thalasso

Dear Guest, thank you so much for your kind words and for taking the time to rate us with 5* on Expedia! It is indeed rewarding to read that our facilities and services left you with the best possible memories. Regarding to our Dining Options, we would like to inform you that our lunch options are until 4.00 pm and the dinner starts at 6.30 pm. Nevertheless, our Room Service offers a variety of food selection that can be served to our guests from 7.00-2.00 am. Thank you once more for your review and we do wish you a further pleasant summertime. Kind regards, the Management Team of Grecotel Kos Imperial Thalasso

Dear Guest, thank you so much for staying with us and for the rating on Expedia! We wish you a further pleasant summertime and we do hope to welcome you back sometime in the near future. Kind regards, the Management Team of Grecotel Kos Imperial Thalasso

Dear Guest, thank you very much for staying with us and for the rating on Hotels.com We wish you a further pleasant summertime and we do hope to welcome you back sometime in the near future. Kind regards, the Management Team of Grecotel Kos Imperial Thalasso

Dear Guest, thank you very much for staying with us and for sharing your recent experience with us on Expedia! We are more than happy to read that you enjoyed your stay with us. Enjoy the rest of your summertime and we do hope to welcome you back in the near future. Kind regards, the Management Team, Grecotel Kos Imperial Thalasso

Dear Guest, thank you very much for the rating and your support! It was our pleasure to have you here with us and we will be more than happy to welcome you back again in the near future. Kind regards, the Management Team, Grecotel Kos Imperial Thalasso