HI Jessica thanks for the 5/5 review! Unfortunately we do not have microwaves in all the guest rooms, however for next time we do have many extras where we can place in your room and at no additional fee.

Thanks Adrian for the 5/5 score!

Hello Helena, thank you for your kind comments, we truly appreciate your feedback!

Hello Toni, thank you for your feedback, i will be sure to share this with our team!

Thanks Gwen, for the feedback we hope to see you again soon!

Hi Heidi, we really appreciate your feedback! We hope you give us a chance the next time you are in Grande Prairie.

Hi Nikolas, thank you so much for taking the time to leave us a rating!

Hi Adrian, thank you for your great feedback! We hope to see you again the next time you are in Grande Prairie!

Hi Kevin, thank you for taking the time to leave us a 5/5 score. We are grateful for all feedback we hope to see you again soon!

Hi Nick, thank you for taking the time to leave us your feedback. It really means a lot to us, we hope to see you again!

Hi Darcy, thank you for taking the time to leave us a 5/5 score. We are grateful for all feedback!

Thanks for the 5/5 score!

Thank you Christie for the lovely review!

Hello Kris, you are most welcome! We are glad you enjoyed your time with us!

Thanks for the 5/5 score!

Thanks Melissa for the 5/5 Score!

Hello Shayne, thank you for your feedback! We are so glad to see your family enjoyed themselves while staying ay our hotel, Hopefully we will see you again soon!

Thank you Celia for your kind words! Its always a pleasure having you stay with us!

Hello Jevon, thank you for your feedback. It really means a lot to us. Our apologies for the pool closure, unfotunatly for a contamination it was closed to all guests for safety reasons. However we are glad to see the remainder of your stay was pleasant.

Hi Candise,We are very sorry to hear that you were so disappointed with your stay at our hotel. Our aim is to provide a clean, comfortable and pleasant place to stay, and we sincerely apologize that our hospitality and attention to details left something to be desired on this occasion - this is very unlike us. At our hotel, we take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. Our staff generally does a great job when it comes to maintaining our facility and preparing the rooms for upcoming guests, so it is strange that this happened. Was the issue reported to hotel staff? We love to take immediate action to address any issues. l will follow up with our staff and review our cleaning procedures and take steps to ensure that our hotel meet the highest standards. If there is anything else we can do to make your next stay better please or if you have any other comments or concerns about your last stay feel free to contact myself any time! We hope to see you again soon the next time you’re in Grande Prairie!

Hi Noreen, thank you for the 5star review!

Hi Liene, thank you for the 5star review!

Thanks Kyle, for the 5/5 review!

Thank you Mark, for your feedback we really appreciate it!

Thank you Corinne, for the feedback. We cant wait to see you again!

Dear Daniel,Thank you for your taking the time to take our survey. I am so sorry about the pool not being accessible during your stay. The pool was closed on March 19-22 for maintenance, and this is also posted on the Expedia website. You may have missed it when you were making the reservation. I understand how this has impacted your stay which is why I am refunding you the 50% which is 103.46 in CAD. Please allow 7-10 business days for your refund to be processed. If there is anything else we can do to make your next stay better or if you have any other comments or concerns about your last stay feel free to contact myself any time! We hope to see you again soon the next time you’re in Grande Prairie!

Dear Brent,Thank you for the 5-star review!!! Your feedback is greatly appreciated! If there is anything else we can do to make your next stay better or if you have any other comments or concerns about your last stay feel free to contact myself any time! We hope to see you again soon the next time you’re in Grande Prairie!

Dear Cory,Thank you for taking the time to take our survey! If there is anything else we can do to make your next stay better or if you have any other comments or concerns about your last stay feel free to contact myself any time! We hope to see you again soon the next time you’re in Grande Prairie!

Thanks Leanne, for the 5/5 score!

Hello Michaen, thank you for the feedback, we are glad to see your family enjoyed themselves!

Hi Quintin, thanks for the 5/5 score!

Hi Bonnie, thanks for the kudos for our customer service, our team works had to ensure all guests get the best experience!

Hi Tracy, we are very pleased to see your experience with us was positive, we hope to see you again soon!

Hi Dana, thank you for your kind words we truly appreciate it!

Hello Brandy, thanks for the 10/10 score!

Hi Bonny, Thanks for taking the ti9me to leave us your feedback, we are glad to see our team was able to resolve the issue quickly and efficiently. We cant wait to see you again!

Hello Sharon, thank you for taking the time to leave us your feedback. It really means a lot to us! We are glad to see you had a positive experience at our hotel, we can't wait to see you again!

Thanks Jerry for the 10/10 score!

Thank you Celia, we are glad you had another great experience with us. We can't wait to see you for the 3rd time!

Hello Skylar-Marie, thank you for taking the time to leave us your feedback. Our sincerest apologies that your stay was not more enjoyable due to other guests staying in the hotel I will be working diligently with our team to ensure such disturbances are resolved in a more timely manor.

Hello Shellie, Thank you for taking the time to leave us your feedback. We are very pleased to see that you enjoyed your stay with us. We do hope to see you again soon..

Dear Rick,Thank you for giving us a perfect rating! I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We hope to see you again soon the next time you’re in Grande Prairie!

Dear Aninder, thank you for your score, we truly appreceite the feedback!

Dear Taylor, Thank you for taking the time to leave us a feedback. We are really disappointed to see your stay with us was not more positive. Our apologies for the hot tub maintenance we had posted on all online channels that it was down for service over 2 weeks ago. Unfortunately, the site is limited to where it is listed. I had viewed our reports for the temperature of the pool over the course of your stay and the lowest if came to was 82.6F (or 28.1'c) we have our pool and water slide (same water source) set at 82'F-84'F. Of course, this can seem a bit chillier with no hot tub. As for the other issues you had encountered during your stay will be sure to work with all departments to ensure this does not happen again. if you wish to speak on this matter further, please do not hesitate to reach out to myself any time.Thank you,Ashley K

Dear Maninder, thank you for taking the time to leave us a score. I see it is much lower than our 4/5 average. If you had any issues during your stay that we can resolve, please do not hesitate to contract the hotel directly for assistance.

Thank you Wesley for the 5/5 score!

Thank you, Brooke for the 5/5 score!

Thanks Alison for the 5/5 rating

Thank you, Hussein, for taking the time to leave us your feedback. We apologize you missed our notices of renovations/ closures located in the polices area. Unfortunately, we are limited where we can place any renovations or amenity closures. If I can be of further assistance, please reach out any time. Thank you.