Gentile Ospite,La ringraziamo per aver scelto di soggiornare presso il Occidental Granada e per averci fatto conoscere le sue opinioni in merito.Siamo davvero felici del fatto che abbia sottolineato il comfort della camera, un aspetto fondamentale per poter trascorrere un soggiorno piacevole e rilassante.Apprezziamo poi la menzione riguardo la qualità della colazione, preparata quotidianamente con materie prime fresche e certificate e con un'ampia varietà di scelta in grado di soddisfare al meglio i gusti e le diverse esigenze alimentari dei nostri ospiti.La ringraziamo, infine, per aver evidenziato la posizione in cui si trova l'albergo, a pochi passi dal centro, in una zona ricca di luoghi di interesse culturale e turistico da visitare e ben collegata dai mezzi pubblici.Saremo felici di poterla ospitare ancora presso il nostro albergo in futuro. Nell'attesa, le porgiamo i nostri più cordiali saluti.Javier García Galindo, Direttore generale

Sehr geehrte Petra,vielen Dank für Ihren Besuch und Ihre Rückmeldung.Gerne haben wir gelesen dass Sie mit der Größe Ihres Zimmers zufrieden waren und Ihnen unsere spitzen Lage gefallen hat.Bis bald hoffentlich ;)Mit freundlichen Grüßen,Javier García Galindo, Hoteldirektor

Dear Eva, We greatly appreciate the time you spent to share your recent holiday experience at our Occidental Granada hotel and we thank you for your kind recommendation. On the one hand we regret that some breakfast products have not been to your liking, we take note to see it with our chefs. On the other hand we are glad that both the treatment received by our staff and the room in which they stayed was to their liking. We also thank yoy for your gratefull words about our situation, we are glad to know, this point had made your stay even better if it should be. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

Dear guest, We thank you for the time spent evaluating your stay at our establishment, we are pleased that everything was to your liking. We hope to be of your choice in the future. The management Occidental Granada

Dear Guest, Although we sincerely regret reading that your stay at our Barceló XXX fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday Experience. We would have liked to know what we have failed to improve on future occasions. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. The management Occidental Granada

Dear guest, First and foremost we would like to thank you for choosing our Occidental Granada hotel for your visit to Granada and for recommending us, this is undoubtedly the best reward for us all.We are also very pleased to read that you found our reception team to be knowledgeable, helpful and genuinely friendly at all time. Also, we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Regarding the location of the Hotel, we also regret your words about the situation, just in the center of Granada. This point it´s really apreciated by most of our guests, and you have all the main monuments in a really short walking distance. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. The management Hotel Occidental Granada

Danke für deine Kommentare

Dear Guest, Thank you very much for sharing this great review of your recent stay at Barceló XXX. We are thrilled that you a enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.We also regret your words about the situation, just in the center of Granada. This point it´s really apreciated by most of our guests, and you have all the main monuments in a really short walking distance. Best regards 

Estimada María, Gracias por su valoración. Esperamos recibirle nuevamente. Cordialmente,

Dear William,We truly appreciate your comments. Guest feedback is very important to us because it is the best way to know how we should focus our efforts for continuous improvement.Regards

Cher client,Nous sommes sincèrement desolés de lire que vous n'avez pas pleinement profité de vos vacances parmi nous, car nous nous efforcons de délivrer d'inoubliables expériences à nos clients. Sachez que notre équipe de Direction ainsi que les différents chefs de département ont revisé vos commentaires en détail et qu'ils seront tous pris en considération afin de poursuivre notre politique d'amélioration continue. Nous travaillons avec le responsable de la maintenance pour améliorer le service de climatisation, car le système chauffe actuellement en hiver.Encore merci pour votre visite et vos critiques constructives, notre objectif principal est de garantir que nos clients se sentent en tout confort et profitent pleinement de leur séjour, c'est pourquoi nous espérons avoir à nouveau l'opportunité de vous servir et de restaurer votre confiance envers Barceló lors d'une prochaine occasion. Sinceres salutations, Francisco Illescas, Occidental Granada Hotel