2/10 – Ungenügend
Stefanie
6. Okt. 2025
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
I had a terrible stay at Dialog Hotel Örgryte in September 2025. My first room was infested with bed bugs — I woke up from a crawling sensation and discovered that the entire bed was covered with bed bugs. I immediately reported this, but the staff’s indifferent attitude made it clear this was not a new problem. I was moved to a second room, but it was just as bad — insects (e.g. silverfish), filthy bathrooms, and a terrible smell throughout the hotel.
I provided the hotel with clear evidence, including photos of the bites and room, a medical certificate, and detailed documentation, yet my complaint was completely ignored. Expedia did contact the hotel on my behalf, but nothing was achieved except a refusal to issue any refund.
The whole experience was not only disgusting but deeply distressing. I paid almost €600 for 4 nights that put my health at risk. I had to seek medical treatment when I got home due to my entire body being covered with bed bug bites. Instead of proper compensation, the hotel offered me a mere €90 voucher, which I rejected outright – as it is entirely inappropriate. I will most definitely never stay at this hotel again. Their lack of responsibility and care was shocking.
If you care about your health and well-being, please avoid this hotel at all costs. This was by far the worst hotel experience I’ve ever had.
Stefanie
Aufenthalt von 4 Nächten im September 2025