sorry that you have had a bad experience, we did not know what happened to you or what did you dislike about us. we will convey your review to our staff. But we will do our best to improve, hope everything will be better, when you come back again in the future.

thank you very much for your comment. we look forward to seeing you again and wish you all the best.

Hi Jo-Anne, Thank you so much for your kind words. I'm so happy to hear that you enjoyed your stay with us. Wishing you and your family continued happiness, and eagerly anticipating the pleasure of hosting you once more in the future!

Hi Rachael,Thank you so much for your kind review. We look forward to seeing you again!All the best!

Thank you very much John. I hope everything goes perfectly with you. All the best!Kind regards,Jane

Thank you Danny for your kindness. We look forward to serving you again!

Hi Peter, thank you very much for your kindness. We look forward to serving you next time!

Thank you! we look forward to serving you next time!

Thank you so much Eden for your kindness. We look forward to serving you next time.

Hi Caitlin,We are very sorry for the inconvenience. We just did a pest control one week ago and that's why the dead cockroaches appeared and we cleaned it immediately. We are always keeping the rooms very clean and we are offering the best price in the market. We will do it better and thank you for your message.

Thank you! We look forward to serving you next time!

Thank you Philip. We look forward to your coming next time.

thank you for staying with us and thank you for your review. we are glad you had a good experience and are working together with owners to keep updating the apartments. hopefully we will have upgraded category of rooms as " superior room" very soon. have a merry christmas and stay safe during covid. wenfu manager

We are glad you enjoyed your stay at Karana Palms Vicki and hope to see you back for a visit some other time. Kind Regards

We are very sorry to hear that your girlfriend has such a severe respiratory condition but I find your comments a little unfair. Your reservation was very last minute but you were given one of our premium apartments and one that is often requested by return guests. The bed was updated only months ago so is certainly not "old". All our mattresses have mattress protectors or mattress toppers on them with mattresses regularly put into the sun for airing and eradication of dust mites etc. I was not even aware of your situation until over two weeks later when you phoned so requesting a refund when we were not given the opportunity to re-sell the room at the time seems a little unjustified. We do respect your comments however and wish you both well in the future.

Thank you for your comments John and we are sorry you didn't enjoy your one night stay with us. The ground floor unit you were in was the only one available for your same day booking. Housekeeping will always replace light bulbs if requested and we appreciate you letting us know about this. The toilet seat was a self closing one but we have since replaced the entire cistern in that unit. We have not been aware of any WiFi issues in that unit but will certainly look into it for the convenience of future guests. Wishing you well. Karana Palms Management

Thank you for your positive review and we are very happy that you enjoyed your stay with us. Hoping that we can accommodate you again in the future. Until then take care and Kind Regards Karana Palms Management

Thank you for your positive review and we hope to welcome you back for a stay in the not too distant future. Kind Regards Karana Palms Management team

Thank you for your review and we hope to be of service to you again in the future. Kind Regards Karana Palms Management team

Thank you Charlotte It was a pleasure having you stay and we hope to see you again another time.

We regret that your experience during your stay was a negative one for you as we are continually striving to improve our guest customer service. As an anonymous review it is difficult to follow up on the issues you had but I can assure you that all apartments are thoroughly cleaned between stays. The after hours mobile number is on the office window to assist our guests in any regard. There has been no recent enquiry regarding disabled facilities and as a three floor walk up there the accommodation clearly would not suit everyone. We wish you well in the future.

Dear Alicia, Thank you very much for your kind review. Nothings makes us happier than to hear you enjoy you stay with us! Wish you all the best and looking forward to welcoming you back.

Thank you for your positive review. We would welcome you back at any time in the future.

Thanks for your review Charlotte. It was lovely meeting you and we hope to see you again another time. Kind Regards Deb Karana Palms Reception

Thank you for your review and we are pleased you enjoyed your stay at Karana Palms and its locality. Hope to see you again in the future. Kind Regards Management team

Thank you for your review and we hope to see you again at Karana Palms. Kind Regards Management Team

daniel, thank you for staying with us. i am sorry about the room condition and your experience but pleased to let you know we are upgrading many of the rooms. this room too is being repainted and repaired. Thank you and all the best.