Innenpool

Bewertungen von Holiday Inn Gloucester-Cheltenham, an IHG Hotel

4 out of 5
Holiday Inn Gloucester-Cheltenham, an IHG Hotel
Crestway, Barnwood, Gloucester, England

Bewertungen

9,0

Wunderbar

134 von insgesamt 224 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
67 von insgesamt 224 Gästebewertungen haben eine Bewertung von 8 - Gut" "
13 von insgesamt 224 Gästebewertungen haben eine Bewertung von 6 - Okay" "
8 von insgesamt 224 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
2 von insgesamt 224 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,6/10

Sauberkeit

9,0/10

Personal & Service

9,2/10

Ausstattung

9,2/10

Zustand der Unterkunft

8,8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Joseph

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We enjoyed our stay at this hotel very much. The hotel was very clean. The staff was very friendly, professional and were very helpful. The hotel is pet-friendly, so our dog was welcomed and had a great time
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Sorina am 22. Mai 2024
Dear Joseph, thank you for taking your time to share your experience with us. We are thrilled to hear that you an your dog had a great stay. Please come to visit us again! Kind regards, Sorina Holiday Inn

10/10 – Hervorragend

gary

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We really enjoyed our stay here. All the staff were really good, a special thank you to Charmaine who really went out of her way for us.
Aufenthalt von 2 Nächten im April 2024
Antwort von Laura am 29. Apr. 2024
Dear Gary, Thank you for taking the time to leave this positive feedback, We are glad to hear the staff, especially Charmain, made a positive impact on your stay. We hope to welcome you back again soon!Kind regards, Laura

8/10 – Gut

Ty

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good Overall, but some area's need improvement. We are in our mid 70's and the room we were given was on the 1st floor . It was difficult getting our suitcases up a flight of stairs as there is no lift and no assistance was offered. While we were there we found the staff to be polite but we were unable to get through by phone on several occasions prior to our arrival as no one answered the telephone.
Aufenthalt von 2 Nächten im April 2024
Antwort von Charmain am 23. Apr. 2024
Dear Ty, We appreciate you taking the time to share your feedback regarding your recent stay at The Holiday Inn Gloucester Cheltenham. We sincerely apologies for any inconvenience you experienced during your time with us. Kind regards Charmain

10/10 – Hervorragend

Ricard

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We were on a family trip in the Cotswolds and the place was perfect for our family. Rooms were spacious, the beds were comfortable and breakfast was good with plenty of options (both warm and cold). But what made the stay special for our kid was the swimming pool. The only negative aspect was an unexpected charge of £5 for parking. All things considered, I would definetly stay there again!
Aufenthalt von 1 Nacht im April 2024
Antwort von Charmain am 20. Apr. 2024
Dear Richard, Firstly I’d like to thank you for taking the time to write this review, we’re super glad that you enjoyed our breakfast In the restaurant and that you enjoyed the health club. We hope to see you again soon, kind regards Charmain

8/10 – Gut

Ann

Mit Haustieren gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
One of the few hotels where dogs are welcome.
Aufenthalt von 1 Nacht im April 2024
Antwort von Charmain am 20. Apr. 2024
Dear Ann, thank you for your recent stay at Holiday Inn Gloucester-Cheltenham. We work hard to offer high-quality service to every guest, and we are glad that this reflected in your stay. We look forward seeing you again soon! Kind regards, Charmain

8/10 – Gut

Frances

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Reception very helpful and efficient. Restaurant staff left us and others waiting to be seated and to take our orders. When food eventually arrived it was delicious and well presented.
Aufenthalt von 1 Nacht im April 2024
Antwort von Sorina am 12. Apr. 2024
Hi Frances, thank you for taking your time to give you your feedback. We look forward seeing you again soon! Kind regards, Sorina Holiday Inn

10/10 – Hervorragend

Katelyn

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The staff were lovely
Aufenthalt von 1 Nacht im April 2024
Antwort von Charmain am 5. Apr. 2024
Dear Katelyn, Thank you for taking your time to give us your review. I am glad to hear that you found our staff friendly and that you enjoyed your stay. Hope to see you again, kind regards Charmain

10/10 – Hervorragend

Martin

All staff friendly. Only gripe is having to pay extra for parking!
Aufenthalt von 1 Nacht im März 2024
Antwort von Charmain am 29. März 2024
Dear Martin, Thank you for taking the time to share your positive feedback. The staff at Holiday Inn Gloucester will undoubtedly be pleased to hear that their efforts were so appreciated. Kind regards Charmain

10/10 – Hervorragend

Steven

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very convenient off M5, not in the city centre - the hotel is better for business visits (to the adjacent business park) and overnight stops for travellers I'd say.
Aufenthalt von 1 Nacht im März 2024
Antwort von Charmain am 6. März 2024
Dear Steven, Thank you for taking the time to share your positive feedback. We look forward to welcoming you back again! Kind regards Charmain Front office receptionist

10/10 – Hervorragend

Piers

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Really kind and friendly staff. Thankyou so much.
Aufenthalt von 1 Nacht im März 2024
Antwort von Charmain am 2. März 2024
Dear Piers, Thank you for taking the time to share your positive feedback. The staff at Holiday Inn Gloucester will undoubtedly be pleased to hear that their efforts were so appreciated. Kind regards Charmain

10/10 – Hervorragend

V E

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Charmain am 27. Feb. 2024
Dear V E, thank you for taking your time to give us your review. We are glad to hear that you enjoyed your stay with us. Please come and visit us again for another great stay ! Kind regards, Charmain Holiday Inn

4/10 – Schlecht

Michele

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sorina am 25. Feb. 2024
Hi Michele,Thank you very much for taking your time to give us your feedback. Kind regards, Sorina Holiday Inn

8/10 – Gut

John

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Sorina am 20. Feb. 2024
Dear John, thank you very much for taking your time to give us your feedback. We are thrilled to see that you enjoyed your stay with us and we look forward welcoming you back again! Kind regards, Sorina Holiday Inn

8/10 – Gut

Angela

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Vish am 19. Feb. 2024
Dear Angela, Thank you so much for your kind words and positive feedback about your recent stay at Holiday Inn Gloucester-Cheltenham. We are thrilled to hear that everything met or exceeded your expectations. Kind Regards, Vishnu Swarup, Front Office Manager

10/10 – Hervorragend

Chris

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Comfortable, well equipped rooms and great facilities. Professional and friendly staff who made sure that our stay was enjoyable.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Sorina am 12. Feb. 2024
Hi Chris, thank you for taking your time to give us your positive feedback. We will share your kind comments with the staff. We look forward welcoming you again! Kind regards, Sorina Holiday Inn

8/10 – Gut

Christina

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel was lovely. Clean and smelled lovely as we came in. Fantastic swimming pool to use with a spa pool too which was an extra treat. The rooms were great and the breakfast delicious.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sorina am 11. Feb. 2024
Dear Christina, Thank you for taking your time to share your recent stay with us. Your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future. Kind regards, Sorina Holiday Inn

6/10 – Okay

J

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sorina am 12. Feb. 2024
Hi J, thank you for taking your time to give us your feedback . We hope to see you again in the near future! Kind regards, Sorina Holiday Inn

6/10 – Okay

Sharon

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sorina am 12. Feb. 2024
Hi Sharon, thankyou for taking your time to give us your feedback. Kind regards, Sorina Holiday Inn

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Mostly good, chin was great! Gym shuts too early and would have been good to get better tea selection - some sort of night time tea/camomile
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Vish am 7. Feb. 2024
Dear Guest, Thank you for sharing your positive feedback, and we're thrilled to hear that you had a great experience, particularly with our dining services and staff, especially Chin. We appreciate your suggestions regarding the gym hours and tea selection.We apologise for any inconvenience caused by the early gym closure. Your feedback is valuable, and we will certainly review our operational hours to better accommodate our guests. Additionally, we'll explore options to enhance our tea selection, including night-time tea or chamomile, to better cater to your preferences.Your insights help us improve, and we look forward to the opportunity to welcome you back for an even more enjoyable stay.Best Regards,Vishnu SwarupFront Office Manager

10/10 – Hervorragend

Mark

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Stayed here a couple of times for work, each time a pleasant experience and will stay again whenever working in the area. Staff on reception are super friendly and will go out of their way to help!
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Vish am 4. Feb. 2024
Dear Mark, Thank you so much for taking the time to share your positive experiences during your stays at our hotel. We are delighted to hear that your visits have been pleasant, and we genuinely appreciate your kind words.It's wonderful to know that our reception staff has made a positive impact on your stays. Providing excellent customer service is a top priority for us, and we are thrilled to hear that our team's friendliness and willingness to assist have stood out to you.We look forward to welcoming you back whenever you are working in the area. If there's anything specific you enjoy about your stays or if there are any ways we can enhance your experience further, please don't hesitate to let us know. Your feedback is invaluable to us, and we are committed to maintaining the high standards that have contributed to your positive experiences.Once again, thank you for your kind words, and we can't wait to host you again in the future!Warm regards,Vishnu SwarupFront Office Manager

10/10 – Hervorragend

Poorwa

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Vish am 4. Feb. 2024
Dear Poorwa, Thank you for taking the time to share your positive experience with us! we hope to see you again soon!Regards, Vishnu Swarup Front Office Manager

10/10 – Hervorragend

Nigel

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Sorina am 28. Jan. 2024
Hi Nigel,Thank you for taking your time to give us your review. We are happy to see that you enjoyed your stay with us.Kind regards,Sorina

8/10 – Gut

Linda

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Sorina am 24. Jan. 2024
Dear Linda,Thank you for taking your time to give us your review.We look forward welcoming you back soon! Kind regards, Sorina Holiday Inn

10/10 – Hervorragend

Linda

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Sorina am 10. Jan. 2024
Hi Linda,Thank you very much for taking your time to give us your positive review.We look forward welcoming you in the near future! Kind regards, Sorina

10/10 – Hervorragend

Darshana

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
5 star stay
Amazing and comfortable stay . The staff were super friendly . Indoor pool was a big hit with my daughter . Overall it was great. Will definitely be back .
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Sorina am 8. Jan. 2024
Hi Darshana, thank you very much for taking your time to give us your amazing review. We look forward seeing you again! Kind regards, Sorina

8/10 – Gut

Jack

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sorina am 7. Jan. 2024
Hi Jack, thank you for taking your time to give us your positive feedback. We look forward welcoming you again soon! Kind regards, Sorina

10/10 – Hervorragend

Julie

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sorina am 2. Jan. 2024
Hi Julie,thank you for your positive feedback. Looking forward welcoming you back soon! Kind regards, Sorina Holiday Inn

8/10 – Gut

Laura

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Charmain am 1. Jan. 2024
Dear Laura, thank you for taking your time to give us your review. We are glad to hear that you enjoyed your stay with us. Please come and visit us again. Kind regards, Charmain Holiday Inn

10/10 – Hervorragend

Stephanie

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sorina am 25. Dez. 2023
Hi Stephanie, Thank you very much for taking your time to give us your review. Please come back again for another great stay! Kind regards, Sorina Holiday Inn

10/10 – Hervorragend

Dominic

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sorina am 20. Dez. 2023
Hi Dominic,Thank you for taking your time to give us your positive review. We look forward welcoming you back soon .Kind regards, Sorina Holiday Inn

10/10 – Hervorragend

Shelley

Mit dem Partner gereist
Gut: Ausstattung
Excellent hotel and service
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Charmain am 19. Dez. 2023
Dear ShelleyThank you for taking the time to share your positive feedback from your visit at Holiday Inn Gloucester Cheltenham. Kind regards Charmain

10/10 – Hervorragend

Amanda

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely hotel, delightful staff, excellent room 10/10 thank you
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sorina am 17. Dez. 2023
Dear Amanda,Thank you for taking your time to give us your lovely review. We will share all your comments to our team.Please come to visit us again! Kindest regards, Sorina Holiday Inn

8/10 – Gut

Chris

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Vish am 11. Dez. 2023
Dear Chris, Thank you for taking the time to share your feedback from your visit to Holiday Inn Gloucester-Cheltenham. we look forward to welcoming you back in the future for another relaxing and enjoyable visit. Kind regards, Vish

6/10 – Okay

Vikrant

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Vishnu am 6. Dez. 2023
Dear Vikrant, Thank you for taking the time to leave your feedback on you stay here at Holiday Inn Gloucester-Cheltenham. We hope to welcome you again in the future. Best wishes, Vishnu Swarup Front Office Manager

10/10 – Hervorragend

Satish

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent hotel
Brilliant smiley staff really helpful and nothing too much got them
Aufenthalt von 2 Nächten im November 2023
Antwort von Vish am 5. Dez. 2023
Dear Skye, Thank you very much for your lovely review. Please come back soon for another comfortable stay. Kindest regards, Vishnu Swarup Front Office Manager

8/10 – Gut

Skye

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Vish am 5. Dez. 2023
Dear Skye, Thank you very much for your lovely review. Please come back soon for another comfortable stay. Kindest regards, Vishnu Swarup Front Office Manager

8/10 – Gut

Michael

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im November 2023
Antwort von Vish am 5. Dez. 2023
Dear Michael, thank you for your lovely review of our property following your recent Stay. Please come back soon for another comfortable stay. Kindest regards, Vishnu Swarup

4/10 – Schlecht

Craig

Aufenthalt von 3 Nächten im November 2023
Antwort von Sorina am 20. Dez. 2023
Hi Craig, thank you for taking your time to give us your review. Kind regards, Sorina Holiday Inn

8/10 – Gut

Alison

Aufenthalt von 1 Nacht im November 2023
Antwort von Charmain am 19. Dez. 2023
Dear AlisonThank you for taking the time to leave your positive feedback from your stay at Holiday Inn Gloucester Cheltenham. Best wishes Charmain

8/10 – Gut

Alison

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Rude, inattentive staff on checking in .
Aufenthalt von 1 Nacht im November 2023
Antwort von Vish am 28. Nov. 2023
Dear Alison, Please accept my sincere apology for the lapse in the service. I will personally look into this and address you comments with the concerned staff member. I can assure you that such service is certainly not the norm and will see that corrective measures are discussed to avoid the repeat. We do hope that you will give us another opportunity to serve you better in the near future. Kind Regards,Vishnu Swarup Front Office Manager

10/10 – Hervorragend

linda

Aufenthalt von 1 Nacht im November 2023
Antwort von Sorina am 17. Dez. 2023
Dear Linda,Thank you for taking your time to give us your review!We look forward welcoming you back soon! Kind regards, Sorina Holiday Inn

10/10 – Hervorragend

Ronald

Aufenthalt von 2 Nächten im November 2023
Antwort von Sorina am 17. Dez. 2023
Dear Ronald,Thank you for taking your time to give us your review!We look forward welcoming you back soon! Best wishes, Sorina Holiday Inn

8/10 – Gut

Steve

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im November 2023
Antwort von Sorina am 17. Dez. 2023
Dear Steve,Thank you for taking your time to give us your review!We look forward welcoming you back soon! Kind regards, Sorina Holiday Inn

10/10 – Hervorragend

Steve

Aufenthalt von 1 Nacht im November 2023
Antwort von Sorina am 17. Dez. 2023
Dear Steve, Thank you for taking your time to give us your review!We look forward welcoming you back soon! Kind regards, Sorina Holiday Inn

10/10 – Hervorragend

Ciaran

Aufenthalt von 1 Nacht im November 2023
Antwort von Sorina am 20. Nov. 2023
Hi Ciaran,Thank you for taking your time to give us your positive feedback.We look forward welcoming you back soon ! Best wishes, Sorina Holiday Inn

8/10 – Gut

James

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Father & Son
Great value. Staff welcoming and attentive.
Aufenthalt von 1 Nacht im November 2023
Antwort von Sorina am 17. Nov. 2023
Hi James, Thank you for taking you time to give us your positive feedback. We are glad to hear that you found the staff welcoming and attentive. Please come back to visit us ! Kind regards, Sorina Holiday In

10/10 – Hervorragend

Steven

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Not a bad hotel
Clean and comfortable hotel. Pleasant staff. Had an issue in the restaurant whereby my initial choice of food wasn't available and then they forgot about my order when I ordered an alternative. Choice of food is pretty basic and uninspiring.
Aufenthalt von 1 Nacht im November 2023
Antwort von Sorina am 4. Nov. 2023
Dear Steven, thank you very much for taking your time to give us your review. We are glad to hear that the hotel was comfortable and the staff pleasant . Please accept my apologies for the issue that you had at the restaurant and we hope to welcome you back in the near future. Kind regards, Sorina Holiday Inn

10/10 – Hervorragend

Woradit

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Sorina am 20. Nov. 2023
Dear Woradit,Thank you for taking your time to give us your positive feedback.We look forward welcoming you back soon ! Kind regards, Sorina Holiday Inn

8/10 – Gut

Denise

Mit dem Partner gereist
The stay was fine, staff were happy and professional. The hotel was what was expected
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Sorina am 30. Okt. 2023
Dear Denise, we appreciate you taking the time to leave a review since we take all feedback seriously as we grow our business. At Holiday Inn Gloucester-Cheltenham, we strive to provide a high-value experience for our guests, and we're glad to see that your experience reflected it. We look forward seeing you again! Kind regards, Sorina Holiday Inn

10/10 – Hervorragend

Kathryn

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient no problem at all
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Vish am 29. Okt. 2023
Dear Kathryn, we appreciate you taking the time to leave a review, since we take all feedback seriously as we grow our business. At Holiday Inn Gloucester-Cheltenham, we strive to provide a high-value experience for our guests, and we're glad to see that your experience reflected it, we look forward to welcome you back in the future, Kind regards, Vish