The Eliott Hotel

Wunderbar. Ein sehr gutes Hotel mit Britischen Flair.

Eva helped us check in and was so nice and wonderful. The hotel is well located and super clean and comfy!

I travel a lot on business and it was my first time to Gibraltar though. My local client this hotel and they will certainly not do such a recommendation after they learned about my experience. The hotel currently undergoes some major renovation. Nothing of this was communicated in advance though or during the booking process. There is heavy construction noise all day and the building is wrapped in scaffolding. The pool cannot be used. But the worst part was my room: This room has certainly not been updated since decades. The desk looked like it has suffered from major usage and water damage. The ceiling had plaster coming off from water damages. The room door could only be opened and locked by slamming my whole body against it. The bathroom had a rusty mirror and dirty spots in the ceiling. The bath towel was with holes. To make matter worse: one day the cleaning lady through away my contact lense cases. It was, fortunately, empty. But no apology from the hotel for it. They made my go myself to get a new case. The complaints were ignored. All the did: the janitor came one day to my room to vacuum off the plaster from the ceiling. He said he would come back next day to put new paint on it. But he never showed up . not even 2 days later. The cleaning lady left the balcony door open twice. Given that there is scaffolding at the house, one could easily use that to access the rooms. The rooms are also not sound proof. I could hear my next door neighbour perfectly.

Gut: The only good part about this hotel is the location.

Nicht so gut: The whole hotel needs a complete update - including the attitude of staff and management.

Lage: Centrally located right off the main street.