2/10 – Ungenügend
Nils K.
31. Aug. 2022
Verbesserungswürdig: Sauberkeit
Nicht empfehlenswert
We had no wonderful time in italy due to the appartment. Let me share with you some feedback:
- the appartment definelty does not any more look like on the pictures.
- the appartment is dirty
- floor is such dirty that you have black feeds or socks are black
- i was ensured to have ventilators in each room, but we only had two - both was dirty
- the TV furniture is crooked, screws look out
- sofa is dirty
- the bathroom needs attention: e.g. silicone in the shower is dirty and old
- utility room is untidy, dirty floor cleaning cloth on the floor
- windows are dirty
.....and so on.
....and you cannot rent this apartment without air conditioning, it is defintely to hot. In minimum it would need insect protection on the window to be able to open the window during night (Mosquito's)
The above reasons was forcing my wife and us to take care of our kids and drive home.
After sharing this with Wonderful Italy, the response focused on defending and not paying anything back.
Wonderful Italy missed the point, that our feedback was mainly to increase awareness - less to get money back.
I am missing customer empathy and focus on customer satisfaction.
Nils K.
Aufenthalt von 7 Nächten im August 2022