2/10 – Ungenügend
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Mit der Familie gereist
5. Juni 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
DO NOT STAY AT THIS PROPERTY – POTENTIAL DEATH-TRAP! We arrived to drop off our bags & found the shower fixture was broken & a repair man needed to stop by. When he arrived we could not get the deadbolted door open. We found out that we needed the key to open the door from the inside and that there was no other way to get the door open. Because we had trouble opening the door for the repair man & had read an earlier review about the door being broken for a previous guest, we then inspected the rest of the home. We were horrified to find that all windows had bars on them & the only two that didn’t were small windows that opened to some weird center of the building with mechanical pipes in it. No way out other than a door that was difficult to get open in case of an emergency!
We immediately notified the property owner/manager that we felt the property was unsafe & that we wouldn’t be staying there. We had originally booked a 5-night stay at the property & were forced to go find another hotel room that evening & for the remainder of our time in Florence. We asked for a refund of at least part of our stay & of the cash paid for the cleaning fee & city tax as we did not stay at the property at all. The property manager refused to refund any amount at all & kept all funds even though we did not stay at the property at all. Even the cleaning fee & city tax that wasn’t due was kept by the owner. Do yourself a favor, keep your family safe & DON'T stay here!!
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Aufenthalt von 5 Nächten im Mai 2024