Terrasse/Patio

Bewertungen von Ocean Coral Spring Resort - All inclusive

5 out of 5
Ocean Coral Spring Resort - All inclusive
Mountain Spring Bay, Falmouth

Bewertungen

7,6

Gut

1093 von insgesamt 2514 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
545 von insgesamt 2514 Gästebewertungen haben eine Bewertung von 8 - Gut" "
374 von insgesamt 2514 Gästebewertungen haben eine Bewertung von 6 - Okay" "
224 von insgesamt 2514 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
278 von insgesamt 2514 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,4/10

Sauberkeit

7,4/10

Personal & Service

8,2/10

Ausstattung

8,4/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Yohance

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ocean Coral Spring and Ocean Eden Bay are both literally perfect, from the customer service, the food, the facilities, the amenties, the rooms and everything that this property has to offer is truly 10/10 all across the board! I will definitely be returning very soon as I feel like over the 14 days me and my wife stayed there it felt more and more like home as the days went by. We simply didn't want to leave. Our experience was surely one for the books and I'll forever recommend this hotel to anyone who's in for an amazing time in Jamaica.

10/10 – Hervorragend

Anny

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Amazing and beautiful place highly recommend
Aufenthalt von 3 Nächten im Mai 2024

8/10 – Gut

Niurys Allman

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property is nice, I dont like the room service, have to call few time to get the service, not always answer the phone call, I called to check the AC and nobody went, untill a day after with a wrong information
Aufenthalt von 4 Nächten im Mai 2024

8/10 – Gut

Gwen, PEORIA

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Mai 2024

10/10 – Hervorragend

Angelique

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
One of the best I’ve been to … definitely coming back
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Brittany, Atlanta

Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great stay at Ocean Coral Springs. Food was great room and atmosphere was even better.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Kevin Silvera am 25. Mai 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a wonderful experience during your stay. We hope to welcome you back in the future.

8/10 – Gut

Lunette

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Vocation
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Kevin Silvera am 25. Mai 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

8/10 – Gut

Ackeem

Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
I had a great experience at ocean coral spring, the place kept clean & the pool was nice however a little improve with the restaurant would be just it ..
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Kevin Silvera am 25. Mai 2024
Dear Guest,Thank you for your feedback! We're glad you enjoyed your stay, especially the cleanliness and the pool. We'll work on improving our restaurant experience. We hope to welcome you back soon!

10/10 – Hervorragend

daniel

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
10/10 i would advise anyone to visit best i have bin so far.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Kevin Silvera am 25. Mai 2024
Dear Guest,We're thrilled to hear that you enjoyed your time at our resort. It's always our goal to provide a memorable and enjoyable experience for our guests. We look forward to your next visit!

6/10 – Okay

Marchelli

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit
Firstly when I checked in the room wasn't cleaned properly, there were Garbage filled in the drawers from the previous guests, the bottles in the bathroom wasn't refilled... Dinner hmmmmm to get in a resturant was horrible even tho you didn't need a reseravation the workers made it so hard for you to get something to eat.. I'm a regular traveler, I travel 4 or 5x a year and this is the utmost worst experience... On the good side i must big up UROY bellboy omggg he was so helpful, plus Nadesha the bartender in the lobby omgg she held down the bar well, very pleasant and hardworking those two workers deserve 5stars oops how can I 4get Cornell hardworking bartenders... One of the main problems this place have is SHORT STAFFED... These workers are overwhelmed... P.S 1st resort I've been to that charges for a beer $5US for a corona and $4 red bull... that's crazy.. Entertainment suckkks .. In the Sovereign shop charges taxes on items hmmm plus $1US for a bag to put your things in crazy
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Kevin Silvera am 24. Mai 2024
Dear Guest,We deeply regret that your stay did not meet expectations. Cleanliness and ease of dining should never be compromised, and we apologize for falling short. Your compliments for Uroy, Nadesha, and Cornell are greatly appreciated, and we will commend them for their excellent service. We are addressing the staffing issues and reassessing our pricing and entertainment to enhance guest satisfaction. Thank you for your valuable feedback.

10/10 – Hervorragend

Angelica

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I ABSOLUTELY Loved EVERYTHING About My Stay!!! I had a Privilege Stay and It was The BEST Experience!!! The Staff were All so Accommodating, Helpful, And Very Welcoming!!!! I would recommend this resort to Every one!!! I’m definitely coming back again!!!
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Kevin Silvera am 23. Mai 2024
Dear Guest,Thank you so much for taking the time to share your positive experience with our resort! We are absolutely thrilled to hear that we were able to meet your expectations. Our team works hard to ensure that every customer has a fantastic experience, and it's incredibly rewarding to know that our efforts are resonating with you. Your satisfaction is our top priority, and we can't wait to continue providing you with excellent service in the future. Thanks again for choosing us!

10/10 – Hervorragend

Sofia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was visually very appealing, assistance was on the side at all times, rooms were cleaned everyday well. Would come back for a relaxing vacation. For the reader’s information, me and my partner stayed in a Privilege Room.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Kevin Silvera am 23. Mai 2024
Dear Guest,We are genuinely grateful for your fantastic feedback on our resort! Your kind words have made our day. It's always our goal to deliver a top-notch experience, and knowing that we've succeeded with you is truly rewarding. Our team is dedicated to maintaining the highest standards, and your satisfaction motivates us to keep pushing for excellence. We look forward to the pleasure of serving you again soon. Thanks for being an amazing customer!

2/10 – Ungenügend

Gods

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Kevin Silvera am 24. Mai 2024
Dear guest,We're saddened to hear that your experience with us warranted only one star. Your feedback is invaluable to us, and we genuinely want to understand the areas that impacted your stay negatively so that we can make improvements. Please share any specific details or concerns you have, and rest assured, we'll take immediate action to address them and enhance the experience for all our guests. Thank you for bringing this to our attention.

8/10 – Gut

Nalayshia

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great stay , the only thing that could have been different is the time the restaurant closed. Make it later for the late night eaters!
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Kevin Silvera am 23. Mai 2024
Dear Guest,Thank you for your feedback! We're delighted to hear you had a great stay. We appreciate your suggestion regarding the restaurant hours and will consider extending them to better accommodate our late-night guests. We look forward to welcoming you back!

10/10 – Hervorragend

quisha

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I had an amazing experience at this resort. From the time I walked through the doors until I left. The food the staff and the service and the property was nothing but amazing. Made my birthday trip well worth it
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Kevin Silvera am 22. Mai 2024
Dear guest,Thank you for your wonderful review! We are thrilled to hear that you had an amazing experience at our resort and that our food, staff, service, and property exceeded your expectations. We're especially delighted that we could help make your birthday trip so special. We look forward to welcoming you back in the future.

8/10 – Gut

keely

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Kevin Silvera am 23. Mai 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 – Hervorragend

Chantel Lorna

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Kevin Silvera am 23. Mai 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 – Hervorragend

Harrison

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was the best resort i have ever been to. Me and my wife celebrated our honeymoon and they upgraded our room for free. We will definitely be coming back here again. We had so much fun we didn’t want to leave
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Kevin Silvera am 21. Mai 2024
Dear Guest,Thank you so much for taking the time to share your positive experience with our resort! We are absolutely thrilled to hear that we were able to meet your expectations. Our team works hard to ensure that every customer has a fantastic experience, and it's incredibly rewarding to know that our efforts are resonating with you. Your satisfaction is our top priority, and we can't wait to continue providing you with excellent service in the future. Thanks again for choosing us!

2/10 – Ungenügend

Faith

Aufenthalt von 4 Nächten im Mai 2024
Antwort von Kevin Silvera am 22. Mai 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

6/10 – Okay

Manmeet, Maple

Mit der Familie und kleinen Kindern gereist
Service was very poor. Some of the servers are super rude. No manners to talk to customers.maintaince takes super long to solve a matter.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Kevin Silvera am 25. Mai 2024
Dear Guest,We're sorry to hear about your experience. This is not the standard we aim for, and we will address the issues with our staff and maintenance team. Thank you for your feedback, and we hope to serve you better in the future.

10/10 – Hervorragend

Ian

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice views!! Very Friendly Staff!!
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Kevin Silvera am 21. Mai 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a wonderful experience during your stay. We hope to welcome you back in the future.

8/10 – Gut

Kimesha

Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Property and food was nice most of the staff was nice....but some has no manners and customer service training, they dont know how to talk to people.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Kevin Silvera am 21. Mai 2024
Dear Guest,Thank you for your feedback. We're pleased to hear you enjoyed the property and food. While most of our staff provided good service, we apologize for any instances of poor manners and customer service. We'll be addressing these issues to ensure all our staff are trained to meet the highest standards of hospitality. Thank you for bringing this to our attention.

8/10 – Gut

Shakera

Gut: Personal & Service
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Kevin Silvera am 21. Mai 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 – Hervorragend

Ashantea

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I had an amazing stay for the second time thank you for having me.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Kevin Silvera am 21. Mai 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a wonderful experience during your stay. We hope to welcome you back in the future.

10/10 – Hervorragend

Dyan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The property in itself was well kept
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Kevin Silvera am 21. Mai 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

6/10 – Okay

Shantol

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
I didn't like that my room wasnt clean for the duration of the stay but overall the property was beautiful and well kept
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Kevin Silvera am 21. Mai 2024
Dear Guest,Thank you for your feedback. We're glad to hear you found the property beautiful and well-kept. However, we apologize for the inconvenience regarding the cleanliness of your room. This is not the standard we aim to uphold, and we will address this issue with our housekeeping team to ensure better service in the future. Thank you for staying with us.

8/10 – Gut

Juliette

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Good food
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Kevin Silvera am 21. Mai 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

4/10 – Schlecht

Madeline

Mit der Familie und kleinen Kindern gereist
Gut: Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit und Personal & Service
Found mold on our pillows. Some of the staff was very rude
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Kevin Silvera am 21. Mai 2024
Dear Guest,Thank you for your feedback. We're sorry to hear about the issues you encountered and the rudeness of some staff members. This does not reflect the standards we strive to maintain. We appreciate you bringing this to our attention and will address these concerns promptly to improve our service. Thank you for staying with us.

2/10 – Ungenügend

Keevia

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Hotel wasn’t up to part
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Kevin Silvera am 21. Mai 2024
Dear guest,Thank you for your feedback. We're sorry to hear that the hotel did not meet your expectations. Your comments are valuable to us, and we will use them to improve our services and facilities. We hope to have the opportunity to provide you with a better experience in the future.

8/10 – Gut

Suzanne, Springfield

Mit dem Partner gereist
Gut: Sauberkeit
We enjoyed our stay.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Kevin Silvera am 21. Mai 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 – Hervorragend

Kerry-Ann

Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved everything about Ocean Coral!!
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Kevin Silvera am 17. Mai 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a wonderful experience during your stay. We hope to welcome you back in the future.

10/10 – Hervorragend

Damon Moses Lee

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Kevin Silvera am 17. Mai 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

8/10 – Gut

Valerie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We loved the resort. The staff were very nice & courteous. The property was well kept and staff cleaned throughout the day. The music was amazing and the staff ensured we had a great time. As for the food, it wasn’t great. I genuinely thought the food would have a bit more flavorful. After a few days at the resort, I fell in love with the Red Snapper restaurant. By the way, although I don’t drink coffee, there is a coffee shop there and their pastries are delicious.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Kevin Silvera am 15. Mai 2024
Dear Guest,It's great to hear that you loved the resort overall and that the staff were friendly and attentive. The well-maintained property and the effort put into ensuring guests had a good time, including the music, are definite highlights. However, it's unfortunate that the food didn't meet your expectations in terms of flavor. It's nice to hear that you found a favorite spot at the Red Snapper restaurant, though. And thanks for the tip about the coffee shop and their delicious pastries, even for non-coffee drinkers!

10/10 – Hervorragend

Imany

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Kevin Silvera am 16. Mai 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 – Hervorragend

shereika

Mit dem Partner gereist
Gut: Ausstattung
Wow this hotel is top tier … the entire environment is breathtaking 😍
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Kevin Silvera am 15. Mai 2024
Dear Guest,Thank you so much for your positive feedback! We're thrilled to hear that you had a fantastic experience with us. Your satisfaction is our top priority, and we can't wait to welcome you back for another memorable stay

10/10 – Hervorragend

Kerry Ann

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Enjoyed my stay, very large, beautiful and clean property.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Kevin Silvera am 14. Mai 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

10/10 – Hervorragend

Mark

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The food was amazing, the service was excellent. The waterpark inside the resort was convenient for the kids. This resort is a perfect family getaway. 5 stars! Highly recommend
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Kevin Silvera am 14. Mai 2024
Dear Guest,We are genuinely grateful for your fantastic feedback on our resort! Your kind words have made our day. It's always our goal to deliver a top-notch experience, and knowing that we've succeeded with you is truly rewarding. Our team is dedicated to maintaining the highest standards, and your satisfaction motivates us to keep pushing for excellence. We look forward to the pleasure of serving you again soon. Thanks for being an amazing customer!

10/10 – Hervorragend

Jody

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room was lovely and the property was beautiful and clean. They have several restaurant options but I think they can improve on their menu selection. However, the staff was courteous and helpful and we had a good time.
Aufenthalt von 1 Nacht im April 2024
Antwort von Kevin Silvera am 14. Mai 2024
Dear Guest,Thank you so much for taking the time to share your positive experience with our resort! We are absolutely thrilled to hear that we were able to meet your expectations. Our team works hard to ensure that every customer has a fantastic experience, and it's incredibly rewarding to know that our efforts are resonating with you. Your satisfaction is our top priority, and we can't wait to continue providing you with excellent service in the future. Thanks again for choosing us!

10/10 – Hervorragend

Pauline

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Front desk Clerk Angie was par excellent. Short bartende in lobby was excellent. Staff was wonderful and courteous
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Kevin Silvera am 15. Mai 2024
Dear Guest,Thank you so much for your positive feedback! We're thrilled to hear that you had a fantastic experience with us. Your satisfaction is our top priority, and we can't wait to welcome you back for another memorable stay

4/10 – Schlecht

Ram Randy

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Kevin Silvera am 15. Mai 2024
Dear Guest,We're saddened to hear that your experience with us warranted only two star. Your feedback is invaluable to us, and we genuinely want to understand the areas that impacted your stay negatively so that we can make improvements. Please share any specific details or concerns you have, and rest assured, we'll take immediate action to address them and enhance the experience for all our guests.

10/10 – Hervorragend

Wynny

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful stay. Beach sand a little harsh on the soles, but the water calm and perfect depth for little ones. Thats”’s why I plan to bring them back with me next year!
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Kevin Silvera am 14. Mai 2024
Dear Guest,We're delighted to hear that you enjoyed your stay and found the beach and water suitable for your little ones! We look forward to welcoming you back next year for another wonderful experience.

10/10 – Hervorragend

Regina

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice resort. Pool was nice and big and loved the entertainment during the day. Restaurant options were good and not a long wait. Small beach and it had alot of rocks. There was not too much to do at night. It had a nice kid water park too. I would stay again.
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Kevin Silvera am 14. Mai 2024
Dear Guest,We're thrilled to hear that you enjoyed your stay at our resort, especially the pool, entertainment, and restaurant options. We appreciate your feedback about the beach and nighttime activities, and we're glad you found the kid water park enjoyable. We look forward to welcoming you back for another stay in the future!

10/10 – Hervorragend

Ramdeo

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Kevin Silvera am 14. Mai 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

4/10 – Schlecht

farah de la

Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The resort is really nice and convenient but the staff in many restaurants and amenities are very rude and nasty as if they don’t want to be there or work. Definitely need to train staff better before hiring. Experienced many bad moments due to the lack of professionalism of the staff. Would not be booking at this resort anymore.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Kevin Silvera am 14. Mai 2024
Dear Guest,We apologize for the negative experiences you encountered during your stay. Providing exceptional service is our priority, and we're disappointed to hear that some of our staff fell short of meeting your expectations. Your feedback is valuable, and we will take steps to address the issues you've raised to ensure a better experience for all our guests in the future.

8/10 – Gut

Jason

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean and spacious
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Kevin Silvera am 14. Mai 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.

4/10 – Schlecht

Laura Jontue, Valley Stream

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Personal & Service und Ausstattung
Jamaica is the best hospitality this is why we come here! NOT THIS RESORT, the hospitality was terrible. The staff was unfriendly and rude. Phillip the manager did tried to address my concerns and apologize with a dinner and cake since it was my husbands birthday however it didnt change that the vacation was disappointing. The rooms didn't have adequate towels and wash cloths and when you ask they interview you as if you stole them. Housekeeping checks the status of the room and cleans it later. The whole system is a mess. The people trying to sell you timeshare or the club don't leave you alone even after you ask nicely. The pools were not cleaned during the day there was food in them. Our room grass had marijuana and cigarette clips in the grass. Just not worth it for the price.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Kevin Silvera am 14. Mai 2024
Dear Guest,We're deeply sorry to hear about your disappointing experience at our resort. Providing exceptional hospitality is our top priority, and we regret that we fell short of your expectations. Your feedback regarding the friendliness of our staff, housekeeping services, and pool cleanliness is concerning, and we will address these issues internally to ensure improvements are made. We appreciate you bringing these matters to our attention, and we apologize for any inconvenience caused during your stay.

10/10 – Hervorragend

Rose

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We chose this resort strictly from reading the reviews. This was our first time in Jamaica. The resort was amazing, and the landscaping was magnificent. Shout out to those guys that keep the property looking so good. We were in the Privilege Junior Suite. Room 2332 was huge, and the view of the ocean was breath taking. We loved everything about our room except the fridge. Is there a way to make it colder so the drinks will be cold? The water pressure was great, and we had HOT water every day. The food was a hit & miss when it came to flavor. But it's understandable when trying to cook for folks from all over the country. We tried just about every restaurant. We also tried different dishes. Every restaurant was clean, and the staff was friendly. I wish management would talk to the company that provides their fruit because none of it was sweet. We enjoyed all of the entertainment that they provided. The performers were great. Keep up the good work!! The staff needs to monitor the privilege pool area better. There was a swim diaper that was on the ground for the entire three hours. Everywhere else was on point. Travelers, you see what the area looks like when traveling to & from the resort, so try your best to tip the staff members. If we travel back to Jamaica, we will be staying here!
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Kevin Silvera am 14. Mai 2024
Dear Guest,Thank you for choosing our resort for your first trip to Jamaica! We're thrilled to hear that you enjoyed your stay overall and appreciated the efforts of our landscaping team. We appreciate your feedback regarding your room, fridge, and food experiences. We'll certainly take your comments into consideration for future improvements. It's great to hear that you enjoyed the entertainment and the cleanliness of our restaurants. We'll address the issue with the privilege pool area to ensure a better experience for our guests. We look forward to welcoming you back if you decide to return to Jamaica!

4/10 – Schlecht

KAMILAH

Mit dem Partner gereist
Gut: Ausstattung
Verbesserungswürdig: Sauberkeit und Personal & Service
The grounds of the property is absolutely fantastic!! However, it was really uncomfortable being solicited by the staff for “welcome gifts”…the secret is out!! This is a ploy to sell extra packages to the guest and it is uncouth to be approached in this way when you’re just trying to enjoy your time.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Kevin Silvera am 10. Mai 2024
Dear Guest,We sincerely appreciate you taking the time to share your thoughts with us. Your feedback is invaluable as it helps us understand how we can better serve our guests. We are truly grateful for your input and will use it to improve our services and enhance the experience for future guests. Thank you once again for your valuable feedback.

8/10 – Gut

Ann marie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful property, lovely staff. Wanted little more carribean food options.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Kevin Silvera am 10. Mai 2024
Dear Guest,Thank you for your kind words about our property and staff. We appreciate your feedback regarding the food options, and we'll certainly take it into consideration for future improvements. We're glad you enjoyed your stay overall, and we hope to welcome you back soon for another memorable experience.

10/10 – Hervorragend

whitney

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Fun
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Kevin Silvera am 10. Mai 2024
Dear Guest,Thank you for taking the time to leave us a review, we appreciate your feedback.