2/10 – Ungenügend
Pooja
Mit der Familie gereist
9. Apr. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We have so many complaints regarding our recent stay at this hotel. For one, the walls of these rooms might as well be made of paper. Every night, there was some new noise coming from adjacent rooms. The first night, a couple next door argued the entire night. To top it off, the staff did absolutely nothing about our constant complaints and requests to have them stop. Imagine paying hundreds of dollars a night to listen to loud screaming and cursing the entire night. In addition, there was a constant hammering sound coming from above our room every night. We were never made aware of any construction going on and despite our regular requests, the hammering persisted every night.
The front desk staff were also blatantly rude. They purposely allowed others to cut in front of us, and would ignore us standing right in front of them! As if we were never there. At check out, we waited at least 15 minutes for the staff member to print us our receipt. He merely kept his head down and acted like he didn’t see or hear us. Extremely unprofessional!
This was by far the worst service we’ve ever gotten at a hotel. The staff were extremely rude, completely dismissive of our complaints. Cygnett markets itself as a modern hotel to attract foreign guests but is far from that. We booked this hotel expecting we’d get our moneys worth but got the opposite. If you plan to book this hotel, please don’t. They are not worth the money or hassle.
Pooja
Aufenthalt von 2 Nächten im März 2024