Dear Henning,Thank you for your review! We wished you had told us more about your experience. We are sorry to hear your stay with us wasn't satisfactory. As a budget hotel, we offer compact rooms with minimal facilities that were designed to maximize the space as much as possible. Our brand is to ensure that we can offer the best city center location and for a rate that is the cheapest in the area. In order to do so we bring it back to great basics where you can enjoy a great stay that is both comfortable and clean. We appreciate your feedback and please accept my sincerest apologies for the issues that you experienced during your stay. I can assure you that our team is working hard every day on improving our standards and services based on our guest’s opinions to make sure we can meet all expectations.We hope to welcome you backKind regards, easyHotel Edinburgh Team

Hello,Thank you for your fantastic review! We are very happy to hear that you appreciated our city centre location and our staff. We are pleased you enjoyed your stay with us. It was such a pleasure to welcome you in our hotel and we hope to see you back soon!Best regards,easyHotel Edinburgh

Dear AndreasThank you for your review! We are very happy to hear that you appreciated our city centre location. We are pleased you enjoyed your stay with us. It was such a pleasure to welcome you in our hotel and we hope to see you back soon!Best regards,easyHotel Edinburgh

Dear Guest,Thank you review. I have checked the boking page on expedia and can ensure you that all the information was provided correctly. Please make sure you pay attention to description on expedia booking page. There are 3 types of rooms and descriptive titles saying whether room has windows or not. The room without windows showcasing a photo of the room with no windows. Other type of rooms showcasing photos with windows. We apologize if this information wasn't clear enough when making a booking.Kind regards,easyHotel

Dear Lorena,Thank you for your significant review! We are very happy to hear that your experience at our hotel was amazing and also that you found our check in and check out process to be easy, fast and effective. We are pleased you enjoyed your stay with us. It was such a pleasure to welcome you in our hotel and we hope to see you back soon!Best regards,easyHotel Edinburgh

Dear Larissa, Thank you for your review. We appreciate your kinds about our staff members and we happy to hear location suited your needs. As a budget hotel, we offer space-efficient rooms with minimal facilities that are designed to fulfill the basic needs of our guests. We offer clean place to sleep in the heart of Edinburgh at a very competitive rates. We understand that this might not be for everyone, which is why we are very transparent about it on our websites, where we share photos of the rooms and their exact sizes. We have a new changes in regards to wi-fi and TV and we provide it for free from 1st of April. We greatly appreciate your feedback and apologize for any inconvenience caused. Kind regards, easyHotel

Dear Guest, thank you for your great review! As a budget hotel, we offer space-efficient rooms with minimal facilities to provide a great stay on a budget in the heart of Edinburgh. We understand that this concept might not be for everyone, which is why we place such an importance on reading through all the information on our websites, where we share things, such as photos of the rooms or their exact sizes. Moreover, the temperature can be controlled from the reception, so we wish you'd spoken to us about it, as our staff would've been more than happy to help you. We greatly appreciate your feedback and hope to see you back soon. Best regards, easyHotel Edinburgh

Dear Joe, Thank you for your review. EasyHotel Edinburgh is located in a historic building hence we are unable to install a lift at our facility at the moment. Our brand is to ensure that we can offer the best city center location and for a rate that is the cheapest in the area. In order to do so we bring it back to great basics where you can enjoy a great stay that is both comfortable and clean. We understand that this might not be for everyone, which is why we find it so important to read through all the provided information on our websites, where we share things, such as photos of the rooms. We are very sorry if this has not been made clear to you before you booked your stay with us. We appreciate your feedback and please accept my sincerest apologies for the issues that you experienced during your stay. I can assure you that our team is working hard every day on improving our standards and services based on our guest’s opinions to make sure we can meet all expectations. We hope to welcome you back Kind regards, easyHotel Edinburgh Team

Dear Donna,Thank you for your feedback. We are happy to hear your stay was satisfactory. As a budget hotel, we offer compact rooms with minimal facilities that were designed to maximize the space as much as possible and to provide the great basics for our guests. We understand that this might not be for everyone, which is why we find it so important to read through all the provided information on our websites, where we share things, such as photos of the rooms. We are very sorry if this has not been made clear to you before you booked your stay with us. We appreciate your feedback and hope to see you back soon. Kind regards,easyHotel Edinburgh

Dear Jesse,Thank you for your review. We are delighted you found location to be a good place to stay. We are very sorry if your stay with us wasn't satisfactory. As a budget hotel, we offer compact rooms with minimal facilities that were designed to maximize the space as much as possible. Our brand is to ensure that we can offer the best city center location and for a rate that is the cheapest in the area. In order to do so we bring it back to great basics where you can enjoy a great stay that is both comfortable and clean. We understand that this might not be for everyone, which is why we find it so important to read through all the provided information on our websites, where we share things, such as photos of the rooms. We are very sorry if this has not been made clear to you before you booked your stay with us. A/C can be controlled from the reception at anytime. We wished you had communicated with us as It is often extremely difficult to sort out difficulties properly such as you have mentioned unless we are told promptly. If you discuss the problem with us during your stay at the hotel, it can usually be sorted out straightaway. We appreciate your feedback and please accept my sincerest apologies for the issues that you experienced during your stay. I can assure you that our team is working hard every day on improving our standards and services based on our guest’s opinions to make sure we can meet all expectations.We hope to welcome you backKind regards, easyHotel Edinburgh Team

Dear Graciela,Thank you for your time to leave us a feedback.We are sorry to hear your stay with us wasn't satisfactory. As a super budget hotel, we only offer the basics for a good night’s sleep which are bed, shower and warmth. Our offer is directed to the specific type of travelers who are looking for affordable accommodation in the great location wanting to explore the city rather than staying in the hotel. We understand our concept may not be suitable for everybody and we are trying to be as transparent as possible regarding the hotel facilities and extra charges. Detailed information about the size of our rooms can be found online, where it can be checked prior to making a booking. We always encourage our guests to check all the information on a website before making a booking. We are very sorry to learn that you have not checked anything apart of location and price. We wished you checked all the details available to avoid your expectations not being met. Kind Regards,easyHotel Edinburgh Team

Dear Gabriele,Thank you for your review. We are very sorry if your stay with us wasn't satisfactory, please accept our apologies for any inconveniences. Hair dryers, extra towels, duvet and pillows are always available upon request at the reception. It is often extremely difficult to sort out difficulties properly such as you have mentioned unless we are told promptly. If you discuss the problem with us during your stay at the hotel, it can usually be sorted out straightaway. Please accept our apologies regarding the issues you have faced. Our brand is to ensure that we can offer the best city center location and for a rate that is the cheapest in the area. We understand that this might not be for everyone, which is why we find it so important to read through all the provided information on our websites, where we share things, such as photos of the rooms. We are very sorry if this has not been made clear to you before you booked your stay with us. We sincerely apologise for any inconveniences caused and we will look into the issues you experienced during your stay and see what we can be improve for all our future guests. We hope to welcome you again on your next trip to Edinburgh. Kind regardseasyHotel Edinburgh

Dear Linda,Thank you for your review. We are very sorry if your stay with us wasn't satisfactory. As a budget hotel, we offer compact rooms with minimal facilities that were designed to maximize the space as much as possible. Our brand is to ensure that we can offer the best city center location and for a rate that is the cheapest in the area. Our offer is directed to the specific type of travelers who are looking for affordable accommodation in the great location wanting to explore the city rather than staying in the hotel. In order to do so we bring it back to great basics where you can enjoy a great stay that is both comfortable and clean. We understand that this might not be for everyone, which is why we find it so important to read through all the provided information on our websites, where we share things, such as photos of the rooms. We are very sorry if this has not been made clear to you before you booked your stay with us. We appreciate your feedback and please accept my sincerest apologies for the issues that you experienced during your stay. I can assure you that our team is working hard every day on improving our standards and services based on our guest’s opinions to make sure we can meet all expectations.We hope to welcome you backKind regards, easyHotel Edinburgh Team

Dear Lucy,Thank you for your review! We are very happy to hear that you appreciated our city centre location and our very clean and comfortable beds. Also we are delighted you found our staff to be friendly and nice. We are pleased you enjoyed your stay with us. It was such a pleasure to welcome you in our hotel and we hope to see you back soon!Best regards,easyHotel Edinburgh

Beste Esmee, Hartelijk dank voor uw review. We zijn blij dat u onze perfecte locatie in het stadscentrum op prijs stelde en dat u ons pand schoon vond. Easyhotel is een budgethotel. Ons merk is ervoor te zorgen dat we de beste locatie in het stadscentrum kunnen aanbieden tegen een tarief dat het goedkoopste is in de omgeving. Om dit te doen brengen we het terug naar de basis, waar u kunt genieten van een geweldig verblijf dat zowel comfortabel als schoon is. Wij begrijpen dat dit wellicht niet voor iedereen weggelegd is, daarom vinden wij het zo belangrijk om alle informatie op onze websites, waar wij zaken delen, zoals foto’s van de kamers, goed door te lezen. Het spijt ons zeer als dit u niet duidelijk is gemaakt voordat u uw verblijf bij ons boekte. Wij stellen uw feedback op prijs en aanvaarden mijn oprechte excuses voor de problemen die u tijdens uw verblijf heeft ondervonden. Ik kan u verzekeren dat ons team elke dag hard werkt aan het verbeteren van onze normen en diensten op basis van de mening van onze gasten om ervoor te zorgen dat we aan alle verwachtingen kunnen voldoen. Wij hopen u weer te mogen verwelkomen. Met vriendelijke groet, team van easyHotel Edinburgh

Dear Colin,Thank you for your review. We are sorry to hear your stay with us wasn't satisfactory. We possess ourselves as budget hotel and offer the best city center location for competitive rates. In order to keep our prices as they are, we offer space-efficient rooms with minimal facilities. We do understand that our concept might not be not suitable for everybody, therefore we share all the information (such as photos of the rooms or their exact sizes) on our websites, where our guests can go through description provided before booking their stay. We apologize if photos on the website were misleading, our team will look into this matter and update photos if required. We wished you had communicated with us about the water on the floor as It is often extremely difficult to sort out difficulties properly such as you have mentioned unless we are told promptly. If you discuss the problem with us during your stay at the hotel, it can usually be sorted out straightaway. Please accept our apologies regarding the issues you have faced while staying with us. Kind regards, easyHotel Edinburgh Team

Dear Michelle,Thank you for your review! We are very happy to hear that you found our staff to be friendly and nice. As a budget hotel, we offer compact rooms with minimal facilities that were designed to maximize the space as much as possible and to provide the great basics for our guests. Significantly, we face the limitation like building construction that cannot be overcome. We occupy the historical building and for this reason, we are not able to fit the lift here at easyHotel Edinburgh. All information about hotel facilities and lack of lift is listed on our website where can be seen before making a reservation. We understand that this might not be for everyone, which is why we find it so important to read through all the provided information on our websites, where we share things, such as photos of the rooms. We are very sorry if this has not been made clear to you before you booked your stay with us. We appreciate your feedback and apologize for any inconvenience caused.Kind regardseasyHotel Edinburgh

Dear Lori, Thank you for your review. As a budget hotel, we offer compact rooms with minimal facilities that were designed to maximize the space as much as possible. Our brand is to ensure that we can offer the best city center location and for a rate that is the cheapest in the area. In order to do so we bring it back to great basics where you can enjoy a great stay that is both comfortable and clean. We understand that this might not be for everyone, which is why we find it so important to read through all the provided information on our websites, where we share things, such as photos of the rooms. We are very sorry if this has not been made clear to you before you booked your stay with us. We appreciate your feedback and please accept my sincerest apologies for the issues that you experienced during your stay. I can assure you that our team is working hard every day on improving our standards and services based on our guest’s opinions to make sure we can meet all expectations. We hope to welcome you back Kind regards, easyHotel Edinburgh Team

Dear AMMI, Thank you for your review. It was a pleasure to have you at our hotel and hope to welcome you back soon.Kind regards,EasyHotel Edinburgh

Dear Roger,Thank you review. We are pleased to hear your stay with us was overall satisfactory. As a budget hotel, we offer compact rooms with minimal facilities that were designed to maximize the space as much as possible and to provide the great basics for our guests. We understand that such concept might not be suitable for everyone, which is why we find it so important to read through all the provided information on our websites, where we share things, such as photos of the rooms. We are very sorry if this has not been made clear to you before you booked your stay with us. We appreciate your honest feedback and apologize for any inconvenience caused. Kind regards, easyHotel

Dear Luis,Thank you for your review. We are sorry to hear your stay with us wasn't satisfactory. As a budget hotel, we offer compact rooms with minimal facilities that were designed to maximize the space as much as possible and to provide the great basics for our guests. We understand that such concept might not be suitable for everyone, which is why we find it so important to read through all the provided information on our websites, where we share things, such as photos of the rooms. We are very sorry if this has not been made clear to you before you booked your stay with us. We appreciate your honest feedback and apologize for any inconvenience caused. Kind regards, easyHotel

Dear Gemma,Thank you for your review. We wish you had provided more information about your stay.Kind regards,easyHotel

Dear Olivia, Thank you for your fantastic review! We are pleased you enjoyed your stay with us. It was such a pleasure to welcome you in our hotel and we hope to see you back soon! Best regards, easyHotel Edinburgh

Dear Olivia, Thank you for your review! We are very happy to hear that you appreciated our clean facility. As a budget hotel, we offer compact rooms with minimal facilities that were designed to maximize the space as much as possible. Our brand is to ensure that we can offer the best city center location and for a rate that is the cheapest in the area. In order to do so we bring it back to great basics where you can enjoy a great stay that is both comfortable and clean. We understand that this might not be for everyone, which is why we find it so important to read through all the provided information on our websites, where we share things, such as photos of the rooms. We are very sorry if this has not been made clear to you before you booked your stay with us. We appreciate your feedback and please accept my sincerest apologies for the issues that you experienced during your stay. I can assure you that our team is working hard every day on improving our standards and services based on our guest’s opinions to make sure we can meet all expectations. We hope to welcome you back Kind regards, easyHotel Edinburgh Team

Dear Luis,Thank you for your review. We are pleased to hear your stay with us was overall satisfactory. We wish you had provided more information about your stay.Kind regards,easyHotel

Dear Bruno, Thank you for your review! We wish you would have told us more about your stay. As a budget hotel, we offer compact rooms with minimal facilities that were designed to maximize the space as much as possible. Our brand is to ensure that we can offer the best city center location and for a rate that is the cheapest in the area. In order to do so we bring it back to great basics where you can enjoy a great stay that is both comfortable and clean. We understand that this might not be for everyone, which is why we find it so important to read through all the provided information on our websites, where we share things, such as photos of the rooms. We are very sorry if this has not been made clear to you before you booked your stay with us. We appreciate your feedback and please accept my sincerest apologies for the issues that you experienced during your stay. I can assure you that our team is working hard every day on improving our standards and services based on our guest’s opinions to make sure we can meet all expectations. We hope to welcome you back Kind regards, easyHotel Edinburgh Team

Dear Ciaran,Thank you for your review! We wished you had told us more about your experience. . As a budget hotel, we offer compact rooms with minimal facilities that were designed to maximize the space as much as possible. Our brand is to ensure that we can offer the best city center location and for a rate that is the cheapest in the area. In order to do so we bring it back to great basics where you can enjoy a great stay that is both comfortable and clean. We understand that this might not be for everyone, which is why we find it so important to read through all the provided information on our websites, where we share things, such as photos of the rooms. We are very sorry if this has not been made clear to you before you booked your stay with us. We appreciate your feedback and please accept my sincerest apologies for the issues that you experienced during your stay. I can assure you that our team is working hard every day on improving our standards and services based on our guest’s opinions to make sure we can meet all expectations.We hope to welcome you backKind regards, easyHotel Edinburgh Team

Dear Monica,Thank you for your review. We are sorry to hear your stay with us wasn't satisfactory. As a budget hotel, we offer compact rooms with minimal facilities that were designed to maximize the space as much as possible and to provide the great basics for our guests. We understand that this such concept might not be suitable for everyone, which is why we find it so important to read through all the provided information on our websites, where we share things, such as photos of the rooms. There are 3 types of rooms available in our hotel and on a booking page we also inform our guests whether room has windows. We are very sorry if this has not been made clear to you before you booked your stay with us. We apologize for the noisy guests in other rooms, our team is currently looking for effective solution to improve noise insulation and we will provide extra training for our staff members to show how to operate air conditioning control panel. We appreciate your honest feedback and apologize for any inconvenience caused.Kind regards,easyHotel

Dear Randy,Thank you for your review. We are pleased to hear your stay with us was overall satisfactory and we hope to welcome you again on your next trip to Edinburgh.Kind regards,easyHotel

Dear Karen,Thank you for your review. We apologize for the noisy street, it's one of the main streets of Edinburgh and it can be busy sometimes. All the rooms with the Catle view are facing princes street and there would be no options for quiet room if the view is priority. We wish you had communicated this issue with our receptionist during your stay and we could have provided you ear plugs. Our team is currently looking for effective solution to improve noise insulation. Please accept our apologies for the incidence in the bathroom, our engineer will have a look into this matter. Kind regards,easyHotel

Dear Ashley,Thank you for your fantastic and significant review! We are very happy to hear that you appreciated our picture perfect view from our city center location. We are pleased you enjoyed your stay with us. It was such a pleasure to welcome you in our hotel and we hope to see you back soon!Best regards,easyHotel Edinburgh

Dear Daniel,We are disappointed that you found our room size to be small. easyHotel Edinburgh is a budget hotel which offers space-efficient rooms, designed to meet basic needs. We have tried to maximize the space in order to provide the most competitive price in the heart of the city center.As a super budget hotel, we only offer the basics for a good night’s sleep which are bed, shower and warmth. Our offer is directed to the specific type of travelers who are looking for affordable accommodation in the great location wanting to explore the city rather than staying in the hotel. We are a super budget hotel offering simple value and basic facilities which may not be suitable for everybody. This is why the detailed information regarding room sizes and facilities can be found online, where it can be seen before making a booking.It is the Guest who chooses a certain type of room (with window, windowless or standard). There is also an option to upgrade the room (if available) when the room booked does not meet the Guest's expectations.We understand that our concept is not for everybody this is why we place such an importance on reading all the information opposed to checking only the location and price. We wished you checked all the details available to avoid your expectations not being met. We’re sorry to hear you didn’t find your stay to be good value for money.Thank you again for your time, and our apologies for any inconvenience caused.Best regards,easyHotel Edinburgh Team

Dear Liridona,Thank you for your review! We wished you had told us more about your experience. We are very sorry if your stay with us wasn't satisfactory. We appreciate your feedback and please accept my sincerest apologies for the issues that you experienced during your stay. I can assure you that our team is working hard every day on improving our standards and services based on our guest’s opinions to make sure we can meet all expectations.Best regards,easyHotel Edinburgh

Dear Zaid,Thank you for your review. We are happy to hear our central location suited your needs. As a budget hotel, we offer compact rooms with minimal facilities that were designed to maximize the space as much as possible and to provide the great basics for our guests. We understand that this might not be for everyone, which is why we find it so important to read through all the provided information on our websites, where we share things, such as photos of the rooms. We are very sorry if this has not been made clear to you before you booked your stay with us. Kind regards, easyHotel

Dear Lannon,Thank you for your fantastic review! We wished you had told us more about your experience. We are sorry to hear your stay with us wasn't satisfactory. We possess ourselves as budget hotel and offer the best city center location for competitive rates. In order to keep our prices as they are, we offer space-efficient rooms with minimal facilities. We do understand that our concept might not be not suitable for everybody, therefore we share all the information (such as photos of the rooms or their exact sizes) on our websites, where our guests can go through description provided before booking their stay. I can assure you that our team is working hard every day on improving our standards and services based on our guest’s opinions to make sure we can meet all expectations.We hope to welcome you backKind regards, easyHotel Edinburgh Team

Dear Marisol,Thank you for your fantastic review! We are very happy to hear that you appreciated our city centre location and our very clean and comfortable beds. We are pleased you enjoyed your stay with us. It was such a pleasure to welcome you in our hotel and we hope to see you back soon!Best regards,easyHotel Edinburgh

Dear Rein,Thank you for you review. We wish you had provided more information about your stay.Kind regards,easyHotel

Dear Madeleine, Thank you for your fantastic review! We are very happy to hear that you appreciated our city centre location and will be using our facility again. We are pleased you enjoyed your stay with us. It was such a pleasure to welcome you in our hotel and we hope to see you back soon! Best regards, easyHotel Edinburgh

Dear Ryan,Thank you for your review. We are delighted you found our staff to be friendly and nice. We are very sorry if your stay with us wasn't satisfactory. As a budget hotel, we offer compact rooms with minimal facilities that were designed to maximize the space as much as possible. Our brand is to ensure that we can offer the best city center location and for a rate that is the cheapest in the area. In order to do so we bring it back to great basics where you can enjoy a great stay that is both comfortable and clean. We understand that this might not be for everyone, which is why we find it so important to read through all the provided information on our websites, where we share things, such as photos of the rooms. We are very sorry if this has not been made clear to you before you booked your stay with us. We appreciate your feedback and please accept my sincerest apologies for the issues that you experienced during your stay. I can assure you that our team is working hard every day on improving our standards and services based on our guest’s opinions to make sure we can meet all expectations.We hope to welcome you backKind regards, easyHotel Edinburgh Team

Dear German,Thank you for your review. We wished you had told us more about your experience. We are very sorry if your stay with us wasn't satisfactory. As a budget hotel, we offer compact rooms with minimal facilities that were designed to maximize the space as much as possible. Our brand is to ensure that we can offer the best city center location and for a rate that is the cheapest in the area. In order to do so we bring it back to great basics where you can enjoy a great stay that is both comfortable and clean. We understand that this might not be for everyone, which is why we find it so important to read through all the provided information on our websites, where we share things, such as photos of the rooms. We are very sorry if this has not been made clear to you before you booked your stay with us. We appreciate your feedback and please accept my sincerest apologies for the issues that you experienced during your stay. I can assure you that our team is working hard every day on improving our standards and services based on our guest’s opinions to make sure we can meet all expectations.We hope to welcome you backKind regards, easyHotel Edinburgh Team

Dear Alvaro,Thank you for your review! We wished you had told us more about your experience. Nevertheless, We are pleased you enjoyed your stay with us. It was such a pleasure to welcome you in our hotel and we hope to see you back soon!Best regards,easyHotel Edinburgh

Dear Ifigeneia,Thank you for your review. We are pleased to hear you enjoyed your stay with us and hope to welcome you again on your next trip to Edinburgh. Unfortunately we can not install lift in such historical building due to strict regulations.Kind regards,easyHotel

Thank you for taking your time to leave us a feedback. We are sorry to hear your stay with us wasn't satisfactory. We understand our concept may not be suitable for everybody and we are trying to be as transparent as possible regarding the hotel facilities and extra charges. We are disappointed that you found our room size to be small. easyHotel Edinburgh is a budget hotel which offers space-efficient rooms, designed to meet basic needs. We have tried to maximize the space in order to provide the most competitive price in the heart of the city centre. Detailed information about the size of our rooms can be found online, where it can be checked prior to making a booking.Please accept our sincerest apologies for the issues that you experienced during your stay. We can assure you that our team is working hard every day on improving our standards and services based on our guest’s opinions to make sure we can meet all expectations. Your message has been acknowledged by management team and as advised someone will get back to you within shared period of time. Regarding the “incident” in the bathroom, please be informed that all our bathroom floors have anti slippery surface. Our property is the subject to regular health and safety audits and we are up to the date with regulations. We aim to train all our staff to provide excellent customer service, therefore, we are sorry you found them to lack it. We value our customers' feedback more than anything else, so we would like to thank you for pointing this out to us. We will investigate on this matter and provide any training we find necessary to prevent this situation from happening again in the future.We understand that our concept is not for everybody this is why we place such an importance on reading all the information opposed to checking only the location and price. Thank you again for your time, and our apologies for any inconvenience caused.Kind Regards,easyHotel Edinburgh Team

Dear Stephane, Thank you for your review. We are very sorry if your stay with us wasn't satisfactory. However, we are happy to hear you found our facility clean and our staff welcoming. As a budget hotel, we offer compact rooms with minimal facilities that were designed to maximize the space as much as possible. Our brand is to ensure that we can offer the best city center location and for a rate that is the cheapest in the area. In order to do so we bring it back to great basics where you can enjoy a great stay that is both comfortable and clean. We understand that this might not be for everyone, which is why we find it so important to read through all the provided information on our websites, where we share things, such as photos of the rooms. We are very sorry if this has not been made clear to you before you booked your stay with us. We appreciate your feedback and please accept my sincerest apologies for the issues that you experienced during your stay. I can assure you that our team is working hard every day on improving our standards and services based on our guest’s opinions to make sure we can meet all expectations. We hope to welcome you back Kind regards, easyHotel Edinburgh Team

Dear Burgaud,Thank you for your review. We are delighted you found our hotel to be accessible and close proximity to main attractions. We are very sorry if your stay with us wasn't satisfactory. As a budget hotel, we offer compact rooms with minimal facilities that were designed to maximize the space as much as possible. Our brand is to ensure that we can offer the best city center location and for a rate that is the cheapest in the area. In order to do so we bring it back to great basics where you can enjoy a great stay that is both comfortable and clean. We understand that this might not be for everyone, which is why we find it so important to read through all the provided information on our websites, where we share things, such as photos of the rooms. We are very sorry if this has not been made clear to you before you booked your stay with us. We appreciate your feedback and please accept my sincerest apologies for the issues that you experienced during your stay. I can assure you that our team is working hard every day on improving our standards and services based on our guest’s opinions to make sure we can meet all expectations.We hope to welcome you backKind regards, easyHotel Edinburgh Team

Dear Rowena,Thank you for your review. We are pleased to hear your stay with us was satisfactory and we hope to welcome you again on your next trip to Edinburgh.Kind regards,easyHotel

Dear Dee, Thank you for your review. As a low-budget hotel, we offer space-efficient rooms with minimal facilities that were designed to fulfil basic needs of our guests and maximize the space as much as possible. We understand that our concept might not be suitable for everyone, which is why we place such an importance on reading through all the information on our websites, where we provide photos of the rooms and their detailed description. We are trying to present our amenities in a most transparent way and we are very sorry if this has not been made clear before you booked your stay. We hope to welcome you again on your next trip to Edinburgh. Kind regards, easyHotel

Hola, EasyHotel Edinburgh es un hotel económico que ofrece habitaciones que ocupan poco espacio y están diseñadas para satisfacer las necesidades básicas. Hemos intentado maximizar el espacio para ofrecer el precio más competitivo en pleno centro de la ciudad. Como hotel súper económico, solo ofrecemos lo básico para un buen descanso nocturno que son cama, ducha y calidez. Nuestra oferta está dirigida al tipo específico de viajeros que buscan alojamiento asequible en una excelente ubicación y desean explorar la ciudad en lugar de quedarse en el hotel. Somos un hotel súper económico que ofrece una relación calidad-precio simple e instalaciones básicas que pueden no ser adecuadas para todos. Por este motivo, la información detallada sobre el tamaño de las habitaciones y las instalaciones se puede encontrar online, donde se puede consultar antes de realizar la reserva. Es el Huésped quien elige un determinado tipo de habitación (con ventana, sin ventanas o estándar). También existe la opción de mejorar la habitación (si está disponible) cuando la habitación reservada no cumple con las expectativas del huésped. Entendemos que nuestro concepto no es para todos, es por eso que le damos tanta importancia a leer toda la información en lugar de verificar solo la ubicación y el precio. Lamentamos saber que su estadía no le pareció una buena relación calidad-precio. Gracias nuevamente por su tiempo y nuestras disculpas por cualquier inconveniente causado. Saludos cordiales, Equipo de easyHotel Edimburgo

Dear Sandra,Thank you for your fantastic review! We wished you had told us more about your experience. Nevertheless, We are pleased you enjoyed your stay with us. It was such a pleasure to welcome you in our hotel and we hope to see you back soon!Best regards,easyHotel Edinburgh

Dear TAT, Thank you for your review. We are happy to hear your enjoyed your stay with us and we hope to welcome you again on your next trip to Edinburgh. Kind regards, easyHotel