Thank you for sharing your detailed feedback with us. We're glad to hear that you enjoyed the central location and breakfast options. However, we sincerely apologize for the cleanliness issues you experienced during your stay. This does not meet our usual standards, and we will address it with our housekeeping team to ensure improvements are made. Your comments are invaluable to us as we strive to provide exceptional experiences for all our guests. We hope to have the opportunity to welcome you back and deliver a much-improved stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the noise from the nearby bus stop. We understand the importance of a peaceful stay and will take your comments into consideration as we strive to improve our facilities. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

Thank you for your stay and for your review.

Thank you for your kind words regarding our staff. We're delighted to hear that you found them kind and welcoming. Providing excellent service and creating a warm atmosphere for our guests is always our top priority. We hope to have the pleasure of welcoming you back soon for another wonderful stay.Warm regards,George MiliarasFront Desk Duty Manager

Thank you for your kind words about Apex Waterloo Place Hotel. We're pleased to hear that you found our hotel centrally located and easily accessible with public transportation. It's wonderful to know that you enjoyed exploring the nearby attractions, and we appreciate your compliments on our friendly staff and hearty breakfast.We value your feedback and hope to have the pleasure of welcoming you back for another positive experience. If there's anything specific you'd like for your next stay, please feel free to let us know.Thank you for choosing Apex Waterloo Place Hotel.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

Thank you for your review and for your stay

Thank you for choosing Apex Waterloo Place Hotel and for taking the time to share your positive experience.We are delighted to hear that you found our hotel to be nice and clean. Our housekeeping team works diligently to maintain high standards of cleanliness and hygiene, and it's gratifying to know that their efforts contributed positively to your stay.If there were any other aspects of your visit that stood out or if you have any suggestions for how we can make your future stays even more enjoyable, we would love to hear from you. Your feedback is invaluable in helping us continue to provide the best experiences for our guests.We hope to have the pleasure of welcoming you back to Apex Waterloo Place Hotel soon. Please don't hesitate to reach out to us for any assistance with future bookings or to share any further feedback.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

Thank you for taking the time to share your thoughts on your recent stay at Apex Waterloo Place Hotel. We're pleased to hear that you found our location to be convenient, especially in terms of proximity to shopping opportunities.It's also wonderful to know that you appreciated the option of a large breakfast. We strive to offer a variety of options to suit all of our guests' needs, and we're glad to hear that this particular aspect was to your liking.Your feedback is greatly appreciated, and we look forward to the opportunity of welcoming you back for another enjoyable stay in the future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

Dear Franz,Thank you for your rating, and we appreciate your feedback. If there are any specific aspects of your experience that you'd like to share or if you have any suggestions for improvement, please feel free to let us know. We're here to ensure that your next stay with us is even more enjoyable.Best regards,Dave Duty ManagerApex Hotels

Dear ErikaThank you for your kind feedback and we hope to welcome you again to Apex Waterloo Place Hotel.Euan ReceptionApex Waterloo Place

Dear Kerstin, Thank you for choosing Apex Waterloo Place Hotel. We are delighted you enjoyed your stay. We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and we hope that we can welcome you back very soon. Warm regards, IlonaReception

Dear Tabea,Thank you for sharing your feedback with us regarding your recent stay. We're sorry to hear that your experience fell short of your expectations, and we appreciate you bringing these issues to our attention.We apologize for any inconvenience caused by the cleanliness of your room and the lack of friendliness from our staff upon your arrival. We take these matters seriously and will address them with our team to ensure that they do not happen again in the future.Regarding the soundproofing, we understand how disruptive noise can be and we're sorry that this affected your stay. We'll take steps to improve the soundproofing in the rooms to enhance the comfort of our guests.We're also sorry to hear that breakfast and the service there did not meet your expectations. We'll take steps to improve the quality of our breakfast and the level of service provided to our guests .Once again, thank you for your feedback. We hope to have the opportunity to welcome you back and provide you with a better experience.Best regards,Savia RodriguesFront Office Manager

Dear Patrick,We are delighted to read you enjoyed your time with us. Thank you for taking the time to provide feedback, we hope to welcome you back soon.Kind regards,Sebi Night Manager Front Desk Reception

Dear roland,Thank you for choosing Apex Waterloo Place Hotel We are delighted you enjoyed your stay We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and we hope that we can welcome you back very soon.Warm regards,David GardinerDuty Manager

Good evening Loannis, Thank you for taking the time to provide feedback, it is greatly appreciated. I'm sorry to read about your experience with ourselves, we aim to ensure all guests leave satisfied with their stay and it is evident that did not happen on this occasion - My apologies. I have taken the comments you have made and made sure the relevant departments are aware. We will take them on board and ensure we provide a better experience to all our guests going forward. My apologies once again and thank you for your time. Kind regards, Claire | Night Manager

Thank you for taking the time to share your feedback about your recent stay at Apex Waterloo Place Hotel. We are delighted to hear that you enjoyed our convenient location, which provided easy access to the train station and major attractions in Edinburgh.At Apex Waterloo Place Hotel, we strive to offer our guests a comfortable and convenient experience, and we are pleased to learn that our location met your expectations.If you have any further comments or if there is anything else we can assist you with, please feel free to reach out to us directly. We value your feedback and look forward to welcoming you back for another enjoyable stay in the future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

Thank you for choosing to stay at Apex Waterloo Place Hotel and for sharing your positive feedback with us. We are delighted to hear that you found our staff to be super helpful and that you appreciated the well-maintained property.It's wonderful to know that you enjoyed our in-house spa and found it to be excellent. We strive to provide our guests with the highest level of service and amenities, and we are pleased that we met your expectations.We look forward to welcoming you back to Apex Waterloo Place Hotel for another exceptional stay. If there is anything else we can assist you with, please do not hesitate to contact us.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

Thank you for choosing to stay at Apex Waterloo Place Hotel and for taking the time to share your feedback with us. We are pleased to hear that you had an enjoyable experience overall.Your feedback is valuable to us, and we will use it to continue improving our services and facilities. If there are any specific areas where you feel we can enhance your experience in the future, please don't hesitate to let us know.We hope to have the opportunity to welcome you back to Apex Waterloo Place Hotel in the future and provide you with an even better experience.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

Thank you for choosing to stay at Apex Waterloo Place Hotel and for taking the time to share your wonderful experience with us. We are thrilled to hear that our hotel's central location in the heart of Old Town allowed you to explore the beautiful sights and landmarks of Edinburgh with ease.It brings us great pleasure to know that you enjoyed the spaciousness of your room, the comfort of the bed, and the spectacular amenities offered at our hotel. We are especially delighted that you had the opportunity to unwind in our pool and sauna after a long day of sightseeing.We hope to have the pleasure of welcoming you back to Apex Waterloo Place Hotel for another memorable stay. If there is anything further we can assist you with, please feel free to reach out to us.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

Thank you for choosing to stay at Apex Waterloo Place Hotel and for taking the time to share such a wonderful review of your experience with us. We are thrilled to hear that you found our hotel to be conveniently located and that you enjoyed the various amenities and dining options we offer.It's fantastic to hear that you appreciated the proximity of our hotel to key transportation hubs and attractions, as well as the nearby dining options such as Mamma Roma and Maker's Mash. We're delighted that you enjoyed your breakfast experience at Elliot's and that our staff provided friendly service throughout your stay.We're especially pleased to hear that you found your room amenities, including the spacious shower and comfortable beds, to meet your expectations. Providing a comfortable and enjoyable stay for our guests is our top priority, and we're glad that we succeeded in this regard.Thank you once again for your kind words and recommendation. We look forward to welcoming you back to Apex Waterloo Place Hotel in the future for another fantastic stay. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

Thank you for taking the time to rate your recent stay at Apex Waterloo Place Hotel. We are delighted to see that you had a wonderful experience, and we appreciate your positive rating of 5 out of 5.It's always a pleasure to receive such positive feedback from our guests, and we are thrilled to know that we met your expectations during your time with us.Should you have any further comments or if there is anything else we can assist you with, please feel free to reach out. We are here to ensure that your future stays are just as enjoyable.Thank you once again for choosing Apex Waterloo Place Hotel. We look forward to welcoming you back for another excellent stay in the future!Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

Thank you for taking the time to rate your recent stay at Apex Waterloo Place Hotel. We are delighted to see that you had a wonderful experience, and we appreciate your positive rating of 5 out of 5.It's always a pleasure to receive such positive feedback from our guests, and we are thrilled to know that we met your expectations during your time with us.Should you have any further comments or if there is anything else we can assist you with, please feel free to reach out. We are here to ensure that your future stays are just as enjoyable.Thank you once again for choosing Apex Waterloo Place Hotel. We look forward to welcoming you back for another excellent stay in the future!Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

Thank you for your kind words about your recent stay with us at Apex Waterloo Place Hotel.We're thrilled to hear that you enjoyed our convenient central to explore Edinburgh City and our menus.We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future. If there's anything else we can assist you with, please feel free to reach out to us. Best regards, Ourango. A Night Manager Apex Waterloo Place Hotel

Thank you so much for your kind words and for taking the time to share your experience at Apex Waterloo Place Hotel!We're thrilled to hear that you enjoyed your stay with us and found our location convenient for exploring Edinburgh. It's fantastic to know that our staff went above and beyond to ensure you had a comfortable stay, including making you a hot toddy for your laryngitis! We always strive to provide exceptional service, and it's wonderful to see that reflected in your feedback.If there's anything else we can assist you with or if you plan to visit Edinburgh again in the future, please don't hesitate to let us know. We would love to welcome you back for another memorable stay!Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

Thank you for your glowing review! We're delighted to hear that you enjoyed our prime location and found our staff to be friendly and helpful. Recommendations like yours mean a lot to us, and we truly appreciate your kind words. Should your travels bring you back to Edinburgh, we would be honored to welcome you again for another enjoyable stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

Thank you for your kind words about our staff at Apex Waterloo Place Hotel. We're delighted to hear that you found them amazing and super helpful during your stay. Providing exceptional service is our priority, and it's great to know that our team made your experience memorable.We hope to have the opportunity to welcome you back for another fantastic stay in the future.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

Thank you for your glowing review of Apex Waterloo Place Hotel! We're thrilled to hear that you had an amazing experience during your stay and that you found our location convenient and our staff wonderful. We'll be sure to pass along your compliments to Mitch in the bar for making you the best Cosmo you've ever had!We appreciate your recommendation and hope to welcome you back for another wonderful stay in the heart of Edinburgh.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

Thank you for choosing to stay at Apex Waterloo Place Hotel and for sharing your feedback with us. We're pleased to hear that you found our hotel convenient and comfortable, and that our staff were helpful during your stay. Providing excellent service is important to us, and we're glad to know that our team members met your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

Thank you for taking the time to share your experience at Apex Waterloo Place Hotel. We're glad to hear that you enjoyed our convenient location and found our staff helpful and friendly. We apologize for any inconvenience caused by the unexpected aspect of your room being at street level. Your feedback is valuable to us, and we will take it into consideration to improve our guests' experiences. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed our excellent location and the delicious breakfast during your stay at Apex Waterloo Place Hotel. Your satisfaction is important to us, and we're glad that we could contribute to a positive experience. If you have any further comments or if there's anything else we can do to enhance your future visits, please don't hesitate to reach out. We look forward to welcoming you back soon!Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

Thank you for choosing to stay at Apex Waterloo Place and for taking the time to share your experience with us. We're delighted to hear that you and your friends enjoyed your stay and that our staff's friendliness and helpfulness made a positive impression on you. It's wonderful to know that you were able to relax and unwind in our sauna and pool after exploring the city.We're pleased that our central location added to the convenience of your trip, allowing you to explore Edinburgh with ease.If there's anything else we can do to enhance your future stays with us, please don't hesitate to let us know. We look forward to welcoming you back on your next visit to the city!Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

Thank you for taking the time to share your wonderful experience at Apex Waterloo Place Hotel. We're delighted to hear that our central location, excellent facilities, and friendly staff made your stay memorable. It's fantastic to know that you enjoyed the comfort of your room and took advantage of our leisure facilities after a day of exploring Edinburgh. We strive to provide high-quality breakfast options to start your day right, and we're thrilled to hear that you found it generous and satisfying.Your recommendation means a lot to us, and we can't wait to welcome you back on your next visit to Edinburgh. If there's anything we can assist you with in the meantime, please feel free to reach out.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

Thank you for your valuable feedback regarding your recent stay at Apex Waterloo Place Hotel. We're glad to hear that you enjoyed your time with us.We understand the importance of keeping our guests informed about local events and attractions. We apologize for any inconvenience caused by missing the annual Beltane Festival. We'll certainly take your suggestion on board and work on providing more information about events happening in Edinburgh to enhance our guests' experience.If there's anything else we can do to make your future stays more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

Thank you for choosing to stay at Apex Waterloo Place Hotel and for taking the time to share your feedback with us. We are pleased to hear that you had an enjoyable experience overall.Your feedback is valuable to us, and we will use it to continue improving our services and facilities. If there are any specific areas where you feel we can enhance your experience in the future, please don't hesitate to let us know.We hope to have the opportunity to welcome you back to Apex Waterloo Place Hotel in the future and provide you with an even better experience.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

Thank you for bringing your experience to our attention. We apologize for any inconvenience caused by the inconsistency in service you encountered during your stay. It's disheartening to hear that the level of service provided by our staff did not meet your expectations.We will address your feedback with our team to ensure that all members are delivering the high standard of service we strive for consistently. Your comments will be shared with the night shift team to recognize their exemplary service and to further motivate them.We appreciate your understanding and hope to have the opportunity to restore your confidence in our hotel on your next visit.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

Thank you for taking the time to share your feedback. We're delighted to hear that you found our hotel's location to be convenient for your stay.If there are any additional comments or suggestions you would like to share, please feel free to let us know. We value your input and strive to ensure that every aspect of your stay meets your expectations.We hope to welcome you back to Apex Waterloo Place Hotel in the near future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

Thank you for sharing your experience at Apex Waterloo Place Hotel. We are delighted to hear that you found our staff to be friendly and efficient, and that you enjoyed our convenient location near the main train station. It's wonderful to know that you found your room to be clean, spacious, and comfortable.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

Thank you for sharing your experience with us, and we're delighted to hear that you enjoyed your stay at our hotel and found our location convenient and our staff welcoming.We sincerely apologize for any inconvenience caused by the delayed wake-up calls. Your feedback is invaluable, and we will address this issue with our team to ensure that we improve our wake-up call service for future guests. Your recommendation means a lot to us, and we truly appreciate your understanding and support.If there is anything else we can assist you with or if you plan to visit Edinburgh again in the future, please don't hesitate to reach out to us. We would love to welcome you back and ensure that you have a flawless stay with us.Thank you once again for choosing to stay at Apex Waterloo Place Hotel, and we look forward to the opportunity to host you again soon.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay at Apex Waterloo Place Hotel and found our property to be conveniently located within walking distance of Calton Hill, Edinburgh Castle, and the Royal Mile.Exploring Edinburgh's iconic landmarks from our hotel's doorstep is indeed a fantastic experience, and we're glad that you had the opportunity to do so.We hope to have the pleasure of welcoming you back for another memorable stay in the future. If there's anything more we can do to make your next visit even better, please feel free to let us know.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

Thank you for your wonderful feedback regarding your recent stay at Apex Waterloo Place Hotel. We are thrilled to hear that you enjoyed our excellent location and found our property beautiful. It’s especially gratifying to know that our staff made you feel welcome and were able to accommodate your needs effectively.We strive to make every guest's experience memorable, and your kind words are a delightful affirmation of our efforts. We look forward to welcoming you back soon for another enjoyable visit.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

Thank you for taking the time to provide a detailed review of your stay at Apex Waterloo Place Hotel. We are delighted to hear that you had a fabulous trip to Edinburgh and appreciated our central location, the proximity to key attractions, and the attentive service from our front desk staff.However, we sincerely apologize for the issue with the mould in the bathroom grouting. We understand how important a clean and well-maintained bathroom is to the overall guest experience, and it's clear we fell short in this aspect. We appreciate you bringing this to our attention, and we will ensure that our housekeeping and maintenance teams address this immediately to prevent similar issues in the future.We are glad that this did not detract too much from your overall experience, and it's wonderful to know that you enjoyed your stay with us. We hope to have the opportunity to welcome you back in the future and provide you with a flawless experience that fully meets your expectations.Thank you again for choosing Apex Waterloo Place Hotel. We look forward to your next visit.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

Thank you for sharing your experience from your recent stay at Apex Waterloo Place Hotel. We're delighted to hear that even during a brief visit, you found our staff friendly and helpful, and that you enjoyed the bar and the complimentary breakfast and drink. Our team strives to provide welcoming and attentive service to ensure every guest has a pleasant and memorable stay.We appreciate your kind words and are thrilled that you would choose to stay with us again. We look forward to welcomingyou back for another enjoyable visit. Whether it's for another quick trip or a longer stay, we're committed to making your experience delightful each time.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

ChatGPTSubject: Apologies for Any InconvenienceDear [Guest],Thank you for taking the time to share your feedback with us. We sincerely apologize for any aspects of your stay that fell short of your expectations.Your feedback is invaluable to us as it helps us identify areas where we can improve our services. Rest assured, we take your comments seriously and will address them promptly to ensure a better experience for our future guests.If there's anything specific you would like to discuss or if there's anything we can do to make amends for any shortcomings during your stay, please feel free to reach out to us directly.Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

Thank you so much for your glowing review! We are thrilled to hear that you had a wonderful experience during your stay at Apex Waterloo Place Hotel.It's fantastic to know that you enjoyed our excellent location and that our staff provided friendly and helpful service throughout your visit. We strive to ensure that every guest feels welcome and well taken care of, so it's truly rewarding to receive such positive feedback.We appreciate your recommendation and look forward to welcoming you back for another memorable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

Thank you for your positive feedback about your recent stay at Apex Waterloo Place Hotel. We are delighted to hear that you enjoyed our central location, making it easy for you to explore Edinburgh on foot. It's wonderful to know that our staff's friendliness and accommodating nature contributed positively to your experience.We strive to provide a welcoming and convenient base for our guests, and we're thrilled that we could enhance your visit. We look forward to welcoming you back soon for another enjoyable stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

Thank you so much for your perfect rating of 5 out of 5! We are thrilled to know that you had an exceptional experience at Apex Waterloo Place Hotel. It's our highest priority to ensure that every aspect of your stay is enjoyable.We look forward to welcoming you back for another excellent visit.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

Thank you for taking the time to share your feedback on your recent stay at Apex Waterloo Place Hotel. We're pleased to hear that you found the overall experience excellent and that our staff were friendly and helpful. We apologize for the slight delay at check-in and appreciate your understanding and patience as we worked to ensure everything was set for your stay.We're glad that the room met your expectations, and while our central location does come with some ambient noise, we're happy to hear it didn't significantly impact your comfort.We look forward to welcoming you back for another pleasant stay, striving to make your next visit even smoother from start to finish.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel