Dear Christina,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.

Dear Jörg,Thank you for your review.We apologise if the current state of our facilities did not meet your expectations. Although this is not a newly-built hotel, we work hard to keep it in good condition so our guests feel comfortable. We will forward your comment to the management team; customer feedback helps us to improve, and we will keep it in mind for future improvements.We are, nevertheless, pleased that you had an enjoyable stay with us.We hope to welcome you again in the future. Best regards,Guest Relations Team

Dear Nadine,We appreciate that you took the time to share your experience with us.We are sorry if the category of our hotel that regulates our facilities and services did not match your expectations. We will continue to work towards modifying this perception through our efforts and service-minded spirit.We understand from your review that apparently you were not properly informed about our hotel’s services and the associated fees prior to your arrival. We would like to apologize and take this opportunity to inform you that a full description of our services is available online. It seems our policy of not allowing sunbeds to be reserved was not enforced during your visit. Your mention of this matter did not go unnoticed and we are pleased to inform you that, with immediate effect, we will be reinforcing this regulation.Moreover, we regret that you were disappointed with our breakfast buffet, as we strive to provide a wide array of options for both guests with a sweet tooth and those looking for healthy options to kickstart the day. Therefore, we always ensure a variety of hot and cold and sweet and savoury options, as well as fresh fruits, different kinds of cereals and yogurts.We are also sorry to hear that the nearby beach was not exactly what you had been expecting and have noted your feedback.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Relations Team

Dear Vera,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.

Dear Jochen,Thank you for sharing your opinion of your stay with us.We are glad to know that most aspects of your stay was to your satisfaction. We regret that you experienced some disturbance; please accept our apologies for any inconvenience and know that you can always bring your concerns to our team during your stay, and we will do our best to find a solution.We look forward to welcoming you back. Best regards,Guest Relations Team

Dear Antonia,Thank you for your positive feedback.We are delighted to hear that you enjoyed our incredible pool and found our staff to be adorable. It is always a pleasure to receive positive feedback about our team members. We are also glad that you appreciated the delicious food served at our restaurants.We look forward to welcoming you back on a future occasion.Best regards,Guest Relations Team

Dear Guest, Thank you very much for your kind feedback.It is always a pleasure to receive positive feedback from our guests and we are glad that our location was ideal for you.Moreover, we appreciate your kind words towards our team members. It encourages us to continue to maintain the high standards of service we set ourselves.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations Team

Dear Talip, Thank you very much for your kind feedback.We are pleased that you had an enjoyable stay with us.Thank you for your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations Team

Dear Guest, Thank you very much for your kind feedback.We are delighted to hear that you enjoyed your stay and appreciate your kind comments about your dining experience. We understand that meals are an important part of our guests' holidays.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations Team

Dear Nelly,Thank you for your positive feedback.It's truly rewarding to hear that you've enjoyed your second stay and found everything to your satisfaction, from the impeccable cleanliness of our rooms to the condition of the hotel and the service provided by our team.We are delighted that the beauty of the hotel contributed to your happiness during your stay and appreciate your compliments on the variety of services and amenities we offer.We look forward to welcoming you back on a future occasion.Best regards,Guest Relations Team

Dear Hakam,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.

Dear Sitha,Thank you for your positive feedback.We are pleased that you had an enjoyable stay with us.We look forward to welcoming you back on a future occasion.Best regards,Guest Relations Team

Dear Oguz, Thank you very much for your kind feedback.We are pleased that we were able to meet your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations Team

Dear Pia,Thank you for your review. We regret that your stay with us fell short of your expectations. We hope to welcome you again in the future. Best regards,Guest Relations Team

Dear Minna,Thank you for your positive feedback.At Barceló we know that meals are an important aspect of our guests' overall holiday experience, which is why our Chefs prepare a wide variety of delicacies for each service to cater to all dietary requirements and please the most demanding palates; we are therefore very pleased that we could delight your taste buds.We thank you for your wonderful comments on the service delivered which will be shared with the entire team. It is always a great source of motivation for our team to know that our guests appreciated their efforts and attention to detail.We look forward to welcoming you back on a future occasion.Best regards,Guest Relations Team

Dear Guest,We appreciate that you took the time to share your experience with us.Although our rooms have a functional design to make guests feel comfortable whilst including all the essentials, we also understand that space is very important for certain guests. We recommend checking the different room sizes when making future reservations to ensure the selected option is in line with your preferences. It is rewarding to hear that you had a pleasant stay with us. We are especially pleased that you had a chance to truly enjoy our warm hospitality. We pride ourselves on providing personalized service to meet the individual requirements of our guests. The whole team certainly hope we can welcome you back on another occasion. Many thanks once again,Guest Relations Team

Thank you for your glowing review! We're absolutely thrilled to hear that you had a fantastic stay with us. Our team takes great pride in ensuring our guests have a memorable experience, and your feedback reaffirms our commitment.Ayas MohamedGuest Relations Team.

Dear Kumar, Thank you very much for your kind feedback.We are pleased that we were able to meet your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations Team

Dear Romanus,Thank you for your review.We are sorry that you felt the category of our hotel that regulates our facilities and services did not match your expectations. We will continue to work towards modifying this perception through our efforts and service-minded spirit. However, our star rating corresponds to a required minimum standard of products and services that must be available to guests and is regulated by a national authority.However, we are delighted that you appreciated the efforts of our chefs as we strive to satisfy the many culinary wishes of our guests by offering tasty international and local dishes.We hope to welcome you back in the future. Best wishes,Guest Relations Team

Dear Achim,Thank you for your review.We regret that your stay with us fell short of your expectations.We hope to welcome you again in the future. Best regards,Guest Relations Team

Dear Marco,Thank you for your review.We are so sorry to hear about your experience and regret we were not able to help resolve it during your stay. Our team is committed to delivering top-notch service and when a guest informs us of a concern, we try to do our very best to assist them in every way possible. Rest assured that we have taken note for future improvements.We are pleased that, nevertheless, you had an enjoyable stay with us.We hope to welcome you again in the future. Best regards,Vidhi Waghela, Guest Relations Officer

Dear Besarta,Thank you for your positive feedback.We are delighted you had a pleasant experience and appreciated our team members who strive to ensure you have the best experience possible.We look forward to welcoming you back on a future occasion.Best regards,Isha Kalar Guest Relations Officer

Dear Martin,Thank you for your review.Our team appreciate your kind words as we work hard to deliver an exceptional guest experience and your positive feedback acts as motivation for our team members to continue providing excellent service. The comfort of our guests is very important to us and we have taken note of your concern which will be reviewed.We hope to welcome you back in the future. Best wishes,Vidhi Waghela Guest Relations Officer

Dear Jurg, Thank you very much for your kind feedback.We are pleased that you had an enjoyable stay with us and appreciate your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times. We also thank you for highlighting our high standards; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Vidhi Waghela Guest Relations Officer

Dear Hanns,Thank you for your review.We are delighted to know that you had a pleasant experience with us.It's great to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day.We also appreciate your kind comments about our team that works hard to meet your expectations.However, we do carry out maintenance whenever necessary to keep our rooms up to date, however, we have noted your comment and will be taking it into consideration going forwards.We look forward to welcoming you back. Best regards,Vidhi Waghela Guest Relations Officer

Dear Siegfried,Thank you for your review.While we regret to hear of any inconvenience caused, we are delighted that you had a pleasant experience during your stay with us. We are proud of the high level of personal service that we offer, so it is also rewarding to receive your positive feedback about our team members.We look forward to welcoming you back. Best regards,Vidhi Waghela Guest Relations Officer

Dear Drilon,Thank you for sharing your opinion about your recent stay.We are glad we were able to help start your day off on the right foot with our tasty breakfast buffet. We're always open to suggestions on how we might further improve your breakfast experience on your next trip.Best Regards,Vidhi Waghela Guest Relations Officer

Dear Susanne,Thank you for your positive feedback.We are pleased that you had an enjoyable stay with us.Thank you for your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times.We look forward to welcoming you back on a future occasion.Best regards,Vidhi Waghela Guest Relations Officer

Dear Josiane,Thank you for your positive feedback.We are delighted you had a pleasant experience and appreciated our team members who strive to ensure you have the best experience possible.We are glad that the breakfast and our high standards met your expectations.We look forward to welcoming you back on a future occasion.Best regards,Vidhi Waghela Guest Relations Officer

Dear Philipp,Thank you for your review.We are delighted to hear that we met your expectations. Our team members always go out of their way to ensure they deliver the best service possible.However, we have noted your comments regarding the internet service. It is regrettable that you did not make us aware of this during your stay as our technician would have been happy to have intervened.Nevertheless, we are glad that the high standards we set ourselves met your expectations.We hope to welcome you again in the future. Best regards,Vidhi Waghela Guest Relations Officer

Dear David, Thank you very much for your kind feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back for another memorable experience.Best wishes,Vidhi Waghela Guest Relations Officer

Dear Guest,Thank you for taking the time to review your stay.We are glad that you had a pleasant stay with us and appreciated our high standards; your satisfaction is our highest reward.We look forward to welcoming you back on a future occasion.Best wishes,Vidhi Waghela Guest Relations Officer

Dear Frederik,Thank you for your review.We are concerned by your comments about your room upon arrival and hope you reported this to our reception team, so it could have been dealt with immediately by our housekeeping team. This is very unusual as every room is per standard, thoroughly cleaned and then checked by our Housekeeping Supervisors before guests are allowed to check-in; clearly, we have not performed to our usual levels that day and again, please receive our sincerest apologies.We hope to welcome you back in the future. Best wishes,Vidhi Waghela Guest Relations Officer

Dear Simon,Thank you for your review.We have taken good note of your comments and are truly sorry you did not feel our service met your expectations; our team works daily to provide the best possible service so that our guests feel genuinely cared for.We are, nevertheless, pleased that you had an enjoyable stay with us.We hope to welcome you back in the future. Best wishes,Vidhi Waghela Guest Relations Officer

Dear Dogan, Thank you very much for your kind feedback.We are pleased that you had an enjoyable stay with us.Thank you for your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times.We look forward to welcoming you back for another memorable experience.Best wishes,Vidhi Waghela Guest Relations Officer

Dear Henry,Thank you for your review.Please accept our sincere apologies for the incident you mention and rest assured that we will be reviewing this matter and the procedures to follow with our teams.Thank you, nevertheless, for highlighting our strategic location with easy access to the beach.We hope to welcome you again in the future. Best regards,Juan Carlos Reina, Hoteldirektor

Dear Melinda,Thank you for your positive feedback.We are delighted that you appreciated the stylish decor of our hotel. Our team works hard to always go above and beyond to deliver a memorable experience, and it seems we were able to do just that. Your feedback will encourage us to keep up the good work.We look forward to welcoming you back on a future occasion.Best regards,Juan Carlos Reina, Hoteldirektor

Dear GuestThank you for taking the time to review your recent stay at our hotel.We are sorry to learn that your dining experience did not meet your expectations on this occasion. Our Executive Chefs follow a two-week menu rotation that includes a wide range of both local and international delicacies to cater to all dietary requirements and please the most demanding palates. We regret that we could not satisfy your preferences and will be addressing your comments with our team.We hope to have the pleasure of welcoming you back for an improved experience next time.Kind regards,Juan Carlos Reina, Hoteldirektor

Dear Mr. Stephen, Thank you for your positive feedback!We were pleased to read that you enjoyed your stay with us and that you had an all-round pleasant stay.We are very pleased that you would book with us again. Until next time!Juan Carlos Reina, Hoteldirektor

Dear Ms. Martha, Thank you for your visit and your feedback.We are delighted to read that you enjoyed your stay in our hotel. Nice that you liked our quiet location close to the beach and that you were also extremely satisfied with our pool area. We would also like to thank you for emphasizing our golf offer as a special advantage. We are also happy to read that you enjoyed our breakfast very much.We are delighted to read that you enjoyed your stay in our hotel. Nice that you liked our quiet location close to the beach and that you were also extremely satisfied with our pool area. We would also like to thank you for emphasizing our golf offer as a special advantage. We are also happy to read that you enjoyed our breakfast very much.See you soon hopefully. Kind regards,Juan Carlos Reina, General Manager