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Bewertungen von Krystal Palace Douala

4.5 out of 5
Krystal Palace Douala
Boulevard de la Liberté, Douala, Région du Littoral

Bewertungen

5,8
2 von insgesamt 6 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
0 von insgesamt 6 Gästebewertungen haben eine Bewertung von 8 - Gut" "
1 von insgesamt 6 Gästebewertungen haben eine Bewertung von 6 - Okay" "
1 von insgesamt 6 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
2 von insgesamt 6 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,2/10

Sauberkeit

6,4/10

Personal & Service

8,0/10

Ausstattung

5,6/10

Zustand der Unterkunft

7,6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Rudolf

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Sales am 19. März 2024
Thank you sir for this review, we look foward to welcoming you back to Krystal Palace Douala.

4/10 – Schlecht

Nicolas

Geschäftlich gereist
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Big Mirage
Don't be fooled by the reception desk, that is the best customer service you will receive. After that, customer service goes down the drain. The people working at the buffet except for 1 single waitress were all rude and looked like they did not want to be there at all. 3 days and 2 nights and i had NO HOT WATER. Not even luke warm. I had 2 roaches just chilling in my room and i was on the 2nd floor. If you get stuck in the elevator you might pass out from heat as the fan DO NOT WORK. I told the hotel about this and they still did not provide a discount or anything. When i arrived i had high hopes for this hotel but it was getting worse day by day. I was very happy to leave and go to a hotel that has functioning water and people that were happy to work. I have no intention of going back to Douala and even less of going back there.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Shantal TATA am 19. Feb. 2024
Dear Sir,We are truly sorry you had to go through all these situation during your stay here at our property. We should have granded a discount for all the trouble faced, its a shame the complaint wasnt channeled for that to be done. We have taken note of all the above and are working on fixing them with immediate effect. Please if at any time you change your mind about visiting Douala, or staying with us, all the above must heve sorted and also you will be offered a free stay on BB basis. We know this does not make up for the inconviniences suffered, nevertheless we hope to wright some wrongs and make it right with you and assure other guests hoping to stay at our property that they wont encounter these.Thanks for your kind understanding.Regards.

2/10 – Ungenügend

Neully Flore

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im Dezember 2023

10/10 – Hervorragend

Kalesiboh

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff are very polite and nice
Aufenthalt von 8 Nächten im Dezember 2023
Antwort von Shantal TATA am 2. Jan. 2024
Thank you sir for the amazing feedback. We look forward to welcoming you back to Krystal Palace on your next visit to Douala.

2/10 – Ungenügend

Louis

Aufenthalt von 1 Nacht im September 2023
Antwort von Sales am 15. Nov. 2023
Thank you sir for your feedback,we really apologize for our late respond and for every inconviniences caused during your stay. Repairs work have been completed and normally discontinued on all floors that guests are lodged. hope you choose Krystal PAlace Douala for your next stay in Cameoon so we have the opportunity to Make It Right.

6/10 – Okay

Jeff

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Room had to be changed due to construction, safe was not operating, staff unable to assit in a timely manner
Aufenthalt von 3 Nächten im November 2022