GENERAL CONDITIONS OF SALE
Subject = Online reservation of seasonal rental accommodation with SARL Coco Cannelle®
Conditions applicable to all reservations:
1 - The parties to the contract =
Between "the Seller" Coco Cannelle, located at Rue des abeilles, 97 126 Deshaies. SARL with capital of 87,600 €uros, SIRET number 813 738 333 00018
And ""the Customer"" means any user of the site www.villascococannelle.com who reserves, orders and/or purchases any Products and Services offered.
You may only use this Site if you are of legal age and authorized to enter into contracts that bind you.
You will be financially responsible for all your uses of the Site. The services sold on this site are reserved for individuals. Groups and professionals must contact the Seller directly.
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2 - Purpose of the contract =
The purpose of this contract is to ensure remote electronic booking of a stay offered by SARL Coco Cannelle®.
To block the reservation of the stay, the customer must pay by credit card via the website which offers a secure payment method. The amount of the deposit requested is 30% of the total amount of the stay. The deposit is refundable if the cancellation occurs at the latest 90 days before arrival.
3 - Online booking =
The website www.villascococannelle.com allows you to make a reservation online. After making your selection and clicking on the "book now" button, the Customer sees a screen that summarizes the elements of the reservation.
The Customer is then invited to complete a page of personal data which he validates.
A screen then summarizes all the specific elements appearing in the contract.
By finally clicking on the "CONFIRM" button, the Customer validates and confirms his order, declares having read and accepted these reservation conditions, and is irrevocably bound. His acceptance cannot be subsequently called into question except application of the article relating to the right of withdrawal.
The automatic recording systems set up by the Seller are considered as proof of the conclusion of the reservation contract.
The Customer will receive an order confirmation by email. This confirmation will outline the essential characteristics of the reservation, its price and its payment terms.
The content of these booking confirmations is archived by the Seller. They are considered as proof of the customer's consent to the booking contract and its date.
4 - Means of payment for the price of the service (balance of the stay)
The balance of the stay , i.e. the total amount of the stay, less the deposit paid upon reservationis payable three months before the start of the stay. It is recommended to pay by bank transfer.
5 - Non-transferability of the contract =
This contract is concluded intuitu personae and cannot be assigned.
6 - Accommodation capacity =
The contract is established for a specific capacity of people. If the number of vacationers exceeds the reception capacity, the Seller may refuse additional Customers.
In this case, any modification or termination of the contract will be considered to be at the initiative of the Client.
7 - Pets =
The contract specifies that the Client cannot stay with a pet. In the event of non-compliance with this clause by the Client, the service provider may refuse the stay. In this case, no refund will be made.
8 - Cancellation by the Customer =
For any cancellation by the Customer, reimbursement by the Seller is made as follows:
- Cancelationup to three months before the start of the stay: the amounts paid are refunded
- Cancellation less than three months before the start of the stay, no refund will be made.
10 - Cancellation by the Seller =
When the Seller cancels the stay before the start of the stay, he must inform the Customer in writing. The Customer will be reimbursed immediately and without penalties for the sums paid. The Seller will make every effort to offer the Customer a replacement stay.
11 - Modification of a substantial element =
When, before the scheduled start date of the stay, the reservation service is forced to make a change to one of the essential elements of the contract, the Buyer may, after having been informed in writing by the Seller:
- either terminate the contract and obtain immediate reimbursement of the sums paid without penalties;
- either accept the modification or substitution of places of stay proposed by the Seller: an amendment to the contract specifying the modifications made is then signed by the parties.
Any price reduction will be deducted from any amounts still owed by the Customer and if the payment already made by the latter exceeds the price of the modified service, the excess will be refunded to the Customer before the start of their stay.
12 - Customer Responsibility =
It is the Customer's responsibility to verify that the information he provides when registering, or at any other time, is accurate and complete. It is his responsibility to ensure that the contact details he provides when booking are correct and that they will allow him to receive confirmation of his booking. In the event that he does not receive this confirmation, it is his responsibility to contact the Seller.
For the proper monitoring of his file, he must immediately inform the Seller of any change in the information provided during his registration.
13 - Seller's Liability =
The Seller who offers services to a Customer is the sole contact for this Customer and is responsible to him for the execution of the obligations arising from these conditions of sale. The Seller cannot be held responsible for unforeseeable circumstances, force majeure or the actions of any person not involved in the organization and running of the stay.
14 – The use of the French language and primacy of French =
In accordance with law 94-664 of August 4, 1994, the offers presented on this site for French customers are written in French.
However, commercial translations into foreign languages of all or part of the sections appearing on this site may be accessible. The parties agree that the French language version takes precedence over all commercial translations written in another language.
15 - Intellectual property =
Seller's Commitment: The publication of information online is subject to the same legal regime as traditional publication. The content of this site is therefore governed by various texts which confer on the Internet reader various rights and duties. The Seller and publisher of this site undertakes to respect the editorial rules in force and to make every effort to ensure the validity of the information brought to the attention of the public. It authorizes the reader to print all or part of the content offered on the site for his or her strictly personal use.
Customer Commitment: The Customer undertakes to respect the intellectual property rules of the various contents offered on the site, which implies that it undertakes not to reproduce, summarize, modify, alter or redistribute, without the express prior authorization of the owner of the site, any article, title, application, software, logo, brand, information or illustration for any use other than strictly private, which excludes any reproduction for professional, lucrative or mass distribution purposes. It undertakes not to copy all or part of the site on any other medium.
Failure to comply with these mandatory commitments incurs the civil and criminal liability of the offender.
16 - Protection of personal data =
The personal data concerning you collected by SARL Coco Cannelle are subject to computer processing. You may receive commercial offers from our network for products or services similar to those ordered. In accordance with the "Informatique et Libertés" law of 06/01/78 amended in 2004, you have the right to access and rectify information concerning you. If you wish to exercise this right, simply write to us or make a request by email. The data entered on the forms on this site remain confidential to the Seller.
17 - Territoriality of applicable legislation and jurisdictional competences:
The parties agree that this contract is governed by French law, including with regard to the definition of jurisdictional competence. For any dispute relating to this contract, the competent court will be that of Basse-Terre in Guadeloupe.
18 – Proof =
It is expressly agreed that, except in the event of a manifest error by the Seller, the data stored in the Seller's information system shall have probative force with respect to orders placed. The data on computer or electronic media stored by the Seller shall constitute evidence. If they are produced as evidence by the Seller in any contentious or other proceedings, they shall be admissible, valid and enforceable between the parties in the same manner, under the same conditions and with the same probative force as any document that would be established, received or stored in writing.
19 - Expression of complaints – Settlement of disputes – Unscrupulous customers =
Any complaints relating to the electronic reservation procedure may be addressed to the Seller.
Any complaint relating to the condition of the premises and/or the condition of the description of the place of stay must be submitted to the Seller within 24 hours of entering the premises.
Any other complaint must be addressed to him as soon as possible, in writing.
The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous debt.
