Dear Guest, Thank you for the Review. I am disappointed to read that your stay was not entirely as you would have expected. I would like to apologise for the inconvenience caused. I can assure you all matters have been addressed with the relevant Departmental Heads to ensure immediate follow up. Once again we thank you for choosing Double Tree by Hilton Dartford Bridge and for taking the time to provide us with valued feedback. Yours Sincerely Chamil Almeida Deputy General Manager DoubleTree By Hilton Dartford Bridge

Dear Shahiba,Thank you for your feedback. We're thrilled to hear that our breakfast staff, including Steven, Mara, and Raka, made a positive impression with their friendliness and good attitude. However, we're truly sorry to learn about the issues you experienced with your room, including the AC, window, and water pressure. We apologize for any inconvenience this caused and for the lack of communication regarding these issues. Additionally, we understand your frustration with the charge for sending up ice as a 6 tray charge applies to room service orders. Your feedback is important, and we will address these concerns to improve our guest experience. We hope you will give us another chance to provide you with a better stay in the future.Kind regardsSylwia UmeloDeputy General Manager

Dear Katie,Thank you for your feedback from your recent stay at DoubleTree by Hilton Dartford Bridge. We are sorry to hear that you found our hotel dated. We have recently refurbished the hotel rooms and lobby area, we continuously strive to improve our facilities and services to provide a better experience for our guests. Your comments are valuable to us and will be considered in our future renovations of the leisure facilities . We hope you will give us another opportunity to offer you a more enjoyable stay.Kind regardsSylwia UmeloDeputy General Manager

Dear Robert,Thank you so much for your review. We apologise for the inconvenience caused with being located near a lift. If there's anything else we can assist you with, please feel free to let us know.Kind regardsSylwia UmeloDeputy General Manager

Dear Charlotte,We're glad to hear that you had a good overall experience during your stay. However, we're sorry to hear that you were disappointed by the limited choice on the room service menu. Your feedback is valuable to us, and we'll certainly take it into consideration as we strive to improve our services. If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future!Kind regardsSylwia UmeloDeputy General Manager

Dear Emily,I'm sorry to hear about the multiple issues you encountered during your stay. It's disappointing to learn that your experience with room service was not up to par, and that there were delays in receiving towels. Additionally, the lack of cleanliness in your suite and the limited food choices available, especially during non-standard meal times, are certainly not reflective of the level of service we strive to provide.Your feedback regarding the pricing of amenities such as the pool access and the overall expensive prices of items is also noted. We understand your frustration and will take your comments into consideration as we strive to improve our offerings and services.We apologize for falling short of your expectations and for any inconvenience caused. Your feedback is important to us, and we will use it to address these issues internally to ensure they are not repeated in the future.If there's anything specific we can do to address your concerns or if you would like to discuss your experience further, please don't hesitate to reach out to our management team directly.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.Kind regardsSylwia UmeloDeputy General Manager

Dear Ka Ho,Thank you for taking the time to review us from your recent stay at DoubleTree by Hilton Dartford Bridge. I am saddened to see your stay did not meet expectations and that you suffered feeling uncomfortable due to the smell from our refurbishment. I have shared your feedback with our maintenance manager for acknowledgement.Kindest RegardsSylwia UmeloDeputy General Manager

Dear Andrew,Thank you for taking the time to review us from your recent stay at DoubleTree by Hilton Dartford Bridge. I am pleased to see you had a good stay with us and we look forward to warmly welcoming you back to us soon.Kindest RegardsSylwia UmeloDeputy General Manager

Dear Freddie,Thank you for your detailed and valued revuew from your recent stay at DoubleTree by Hilton Dartofrd Bridge. I am pleased to see you had a pleasant stay with us especially enjoying the convenient location. I have shared your check in process comments made with our Front Office Manager for follow up with the team to enhance our future guest experiences with us. We look forward to welcoming you back to us soon.Kindest RegardsSylwia UmeloDeputy General Manager

Dear Rasa,Thank you so much for taking the time to leave us your feedback from your recent stay. I am sorry to see from your comments that our Leisure Facilities were not up to standards on this occasion and I have shared you feedback with our LivingWell Manager for adknowledgement.We hope to see you again soonKindest RegardsSylwia UmeloDeputy General Manager

Dear Kev,Thank you so much for taking the time to leave us a review from your recent stay with us. I am pleased to see you enjoyed your dining experience and that the bar staff were friendly and helpful. I would like to apologise for the issue regarding the noise level during your stay and for the response of the reception staff, I have passed this onto our Front Office Manager for acknowledgement of the issue to enhance future guest stays. Thank you once againKindest RegardsSylwia UmeloDeputy General Manager

Dear Indpreet,Thank you so much for leave us a review from your recent stay. It is pleasing to see you specifically enjoyed our facilities and the comfortableness of your bedroom. We look forward to welcoming you warmly back to us soon.Kindest regardsSylwia UmeloDeputy General Manager

Dear Rida,Thank you so much for your review from your recent stay. I am pleased to see you had a pleasant stay with us and enjoyed the spa facilities we have to offer. I would like to thank you for choosing DoubleTree by Hilton Dartford Bridge and look forward to welcoming you back to us soon.Kindest regardsSylwia UmeloDeputy General Manager

Dear Laurence,Thank you so much for taking the time to leave us your review. I am pleased to see you had as pleasant stay with us and we look forward to warmly welcome you back to us soon.Kindest RegardsSylwia UmeloDeputy General Manager

Dear Jay,Thank you for your review. I am sorry to read you had a bad experience with your stay whilst visiting our Gym. I have shared your comments with our Club Manager for acknowledgement.Kindest RegardsSylwia UmeloDeputy General Manager

Dear Guest,Thank you so much for taking the time to leave us your review from your recent stay with us and giving a special mention to Jenny who is a key asset to our team. I am glad to see you want to return to us and we look forward to warmly welcoming you back soon.Kindest RegardsSylwia UmeloDeputy General Manager

Dear Olivia,Thank you so much for leaving us your valued review from your recent stay with us. I am pleased to see you had a lovely stay especially enjoying our facilities. We look forward to welcoming you back to us soon.Kind regardsSylwia Umelo

Dear kulwant,Thank you for taking the time to leave us your review and for choosing DoubleTree by Hilton Dartford Bridge. We hope we see you return to us soon. Kind regards Sylwia Umelo Deputy General Manager

Dear Kieron,Thank you so much for your review and we look forward to seeing you return in the not too distant future. Kind regards Sylwia Umelo

Dear David,Thank you so much for taking the time to leave us a review from your recent stay. I am pleased to see you had a pleasant stay enjoying our facilities and had a positive dining experience with us. We look forward to welcoming you back to us soon.Kind regardsSylwia Umelo Deputy General Manager

Dear Robert,Thank you for your review from your recent stay with us at DoubleTree by Hilton Dartford Bridge.Due to the location of the hotel we do charge for parking but reduce the rate for our overnight residents. We hope to see you return with us soon.Kind regardsSylwia Umelo

Dear Jolene,Thank you so much for taking the time to leave us your valued feedback. I would like to apologise for the inconvenience caused with the communication breakdown of your dietary requirement. I have passed this onto our Front Office Management team for acknowledgement. It is lovely to see that you enjoyed your room.Kind regardsSylwia Umelo

Dear Prince,Thank you so much for leaving us a top mark review. I am pleased to see you had an excellent stay with us and that the service you received from Mara was outstanding. I have shared your feedback with the team.See you again soon!Kind regardsSylwia Umelo Deputy General Manager

Dear Mudaser,Thank you for your review and for choosing to stay with us. We look forward to seeing you return with us soonKind regardsSylwia Umelo

Dear Hagos,Thank you so much for taking the time to leave us a review from your recent stay. We hope to see you again soon. Kind regards Sylwia Umelo