Außenpool
Verfügbarkeit prüfen

Bewertungen von Onomo Hotel Dar es Salaam

4 out of 5
Onomo Hotel Dar es Salaam
Ghana Avenue, PO Box 10183, Dar es Salaam

Bewertungen

8,2

Sehr gut

49 von insgesamt 171 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
92 von insgesamt 171 Gästebewertungen haben eine Bewertung von 8 - Gut" "
20 von insgesamt 171 Gästebewertungen haben eine Bewertung von 6 - Okay" "
8 von insgesamt 171 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
2 von insgesamt 171 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

8,4/10

Personal & Service

6,6/10

Ausstattung

8,6/10

Zustand der Unterkunft

6,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2019
Antwort von GSM am 30. Jan. 2019
Dear Anonymous, Thank for taking the time to rate your experience at the Ramada Encore on Expedia.com. We appreciate your positive feedback. Best regards, Guest Services Manager

4/10 – Schlecht

Sascha

Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2017

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Super Hotel, Service und Zimmer top. Preise in der Rooftop-Bar akzeptabel, nicht zu teuer. Leider war der Pool defekt, einer der Hauptgründe, warum wir uns für das Hotel entschieden hatten.

10/10 – Hervorragend

Jakob, Zürich / Switzerland

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Truly Excellent!!
We stayed a total of 7 nights at this hotel (at beginning and end of our Tanzania/Zanzibar trip) and we were truly impressed. It is a 4-star hotel with 5-star service! Every single employee is polite, cheerful and helpful. The rooms are smartly decorated, most with good views, some with ocean views. Restaurant with a spectacular breakfast buffet. (I believe they also have buffet serving at lunch and dinner, but a la carte as well). Café on the streetlevel with terrasse. Bar up on the lobby level with a very charming and quiet outdoor terrasse (also there is a small pool, which might be used for cooling of when sunbathing on the lawnchairs, but it's not big enough for swimming). Rooftop bar with gorgeous views, great for hanging out, listening to music, and people watching. The building is brand new, well decorated, air-conditioned, with fully functioning amenities. It is located conveniently for sightseeing in town (e.g. the National Museum, the historic Lutheran Church, or the old Indian quarter Kisutu) are in walking distance. Public transport in all directions is available right around the corner of the Hotel, and there is a taxi stand right across the street if that is preferred. We will certainly be back. Wholeheartedly recommendable!

6/10 – Okay

Aghasi

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 12 Nächten im Oktober 2023
Antwort von Manager am 14. Nov. 2023
Dear Aghasi,Thank you for rating us.Best Regards,Management

8/10 – Gut

Rosa

Gut: Personal & Service und Komfort des Zimmers
Aufenthalt von 6 Nächten im Oktober 2023
Antwort von Manager am 16. Okt. 2023
Dear Rosa,Thank you for taking the time to review us, we are delighted you rated our location and breakfast. Welcome Again,Best Regards,Management

6/10 – Okay

Gordon

Geschäftlich gereist
Verbesserungswürdig: Personal & Service und Ausstattung
Unfortunately the showers never had hot water. Staff were not good at communication. Breakfast was less than adequate, but location was great. Hotel needs upgrading
Aufenthalt von 5 Nächten im August 2023
Antwort von Manager am 18. Sept. 2023
Dear Gordon,We apologize for the inconvenience you experienced with the hot water, communication, and breakfast. We appreciate your feedback and will work on improving these aspects. Thank you for noting our great location. We are working on upgrades for the hotel.Sincerely,Management

8/10 – Gut

Estelle

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Communication was slow. But they offer every service there. Nice
Aufenthalt von 1 Nacht im Juni 2023

6/10 – Okay

HOUZEFA

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
DAR E SALAM ONOMO
Staff tres acceuillant mais peu d'info disponible a la reception sur comment faire du change, les alentours à visiter comment faire facilement un test PCR. pas de nourriture apres 21h que ce soit au resto de l'hotel ou room service alorq vaut mieux prevoir et tres peu de restaurant autour de l'hotel.
Aufenthalt von 4 Nächten im Juli 2021

10/10 – Hervorragend

John, Louisville

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient location in the city. Staff very friendly and helpful at all times. Good practice of protocol re: COVID-19 restrictions. Highly accommodating to needs of hotel guests.
Aufenthalt von 4 Nächten im November 2020

10/10 – Hervorragend

Zorica

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Januar 2020

10/10 – Hervorragend

Naresh

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2019

10/10 – Hervorragend

karim

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
all very good!
everything went very good. clean and safe hotel. Very friendly staff.
Aufenthalt von 1 Nacht im Dezember 2019

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Downtown comfort
This hotel staff here are very proud of their hotel (now the Onomo brand) and were responsive to our queries which were very few. It is conveniently located in downtown, close to many banks and other major institutions allowing for easy movement. Excellent Gym; Pool is small but clean. Our only issue was the internet per device which frustrated us from time to time as we logged in after a long drive from Nairobi unaware of the rules, which was frustrating. Good breakfast spread. Comfortable rooms and bathrooms. Good value for money.
Aufenthalt von 2 Nächten im Dezember 2019

10/10 – Hervorragend

Andreas

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Perfekt hotell för arbetsresa till Dar es Salaam
Vilket bra hotel - utmärkt läge centralt i Dar es Salaam, men framförallt tyst, rent och fräscht, god frukost, internetuppkoppling utöver det vanliga samt exemplariskt servicevänlig personal: helt enkelt ett perfekt hotell för en arbetsresa till Dar es Salaam!
Aufenthalt von 3 Nächten im Dezember 2019

8/10 – Gut

Verifizierter Reisender

Mit einer Gruppe gereist, Mit der Familie gereist
Verbesserungswürdig: Komfort des Zimmers
Aufenthalt von 2 Nächten im August 2019

8/10 – Gut

Amy E

Aufenthalt von 1 Nacht im November 2019
Antwort von GSM am 26. Nov. 2019
Dear Valued Guest, Thank you for rating the hotel on Expedia.com. Best Regards, Guest Services Manager

8/10 – Gut

Amy E

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Staff was friendly and very helpful. Hotel was very clean and restaurant was good. Gym was well equipped for a hotel gym and clean. Good value for the price. Would stay here again.
Aufenthalt von 1 Nacht im November 2019
Antwort von GSM am 26. Nov. 2019
Dear Valued Guest, Thank you for the positive review of the hotel on Expedia.com. Best Regards, Guest Services Manager

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Aufenthalt von 7 Nächten im November 2019
Antwort von GSM am 26. Nov. 2019
Dear Valued Guest, Thank you for the positive rating of the hotel on Expedia.com. Best Regards, Guest Services Manager

8/10 – Gut

Ninja

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2019

10/10 – Hervorragend

Huba

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Best staff ever!
I had a great stay at the Ramada Encore. The staff are absolutely fantastic! Friendly and helpful.
Aufenthalt von 3 Nächten im Oktober 2019
Antwort von GSM am 26. Nov. 2019
Dear Valued Guest, Thank you for the positive review of the hotel on Expedia.com. Best Regards, Guest Services Manager

10/10 – Hervorragend

Lian

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great city centre hotel
Great modern new hotel. Staff are super friendly and the food in the sky bar was the best in Dar Es Salaam. Staff go out of their way to make you feel welcomed. Pool on the 6th floor is also a great welcome from the heat. Ferry is also a 5 min ride. Great location
Roof top bar
Aufenthalt von 4 Nächten im Oktober 2019
Antwort von GSM am 26. Nov. 2019
Dear Valued Guest, Thank you for the positive review of the hotel on Expedia.com. Best Regards, Guest Services Manager

8/10 – Gut

Verifizierter Reisender

Aufenthalt von 2 Nächten im Oktober 2019
Antwort von GSM am 26. Nov. 2019
Dear Valued Guest, Thank you for the positive rating of the hotel on Expedia.com. Best Regards, Guest Services Manager

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Oktober 2019
Antwort von GSM am 24. Okt. 2019
Dear Anonymous, Thank you for your positive rating, much appreciated. Best regards, GSM

10/10 – Hervorragend

Jayne

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2019
Antwort von GSM am 24. Okt. 2019
Dear Jayne, Thank you for your positive rating, much appreciated. Best regards, GSM

4/10 – Schlecht

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung
AC is disabled once the key is removed Buffet very limited for both breakfast and lunch
Aufenthalt von 3 Nächten im Oktober 2019
Antwort von GSM am 24. Okt. 2019
Dear Anonymous, Thank you for your review. Best regards, GSM,

10/10 – Hervorragend

Justice

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
I can’t work on future booking
Aufenthalt von 3 Nächten im September 2019

6/10 – Okay

jean claude

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im September 2019
Antwort von GSM am 3. Okt. 2019
Dear jean claud, Thank you for taking the time to rate us. Best Regards, GSM

10/10 – Hervorragend

ahmed

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The hotel is new and well located in a good aerea the service was perfect the room was very clean i want to recommend for it.
Aufenthalt von 1 Nacht im September 2019
Antwort von GSM am 3. Okt. 2019
Dearv ahmed, Thank you for your positive review, we are delighted you enjoyed our property. Best Regards, Guest Services Manager

8/10 – Gut

Martin

Geschäftlich gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Really nice hotel except..........
The service in the restaurant really is the only thing that let's this hotel down. I twice went there and sat outside with clients and each time staff walked past inside and looked through the window but just ignored us. After 20 minutes I had to get up to get service. The 2nd time i was there on my own sitting in the shade. It took so long the sun moved round to the table. As I got up to move they finally asked if I wanted anything by which time I had had enough. This is not an isolated incident. I have stayed there many times and it is only the service from the restaurant that let's it down. The bell boys are great and so helpful Reception staff and housekeeping good. Nice rooms. good location. The food and beverage manager really needs to get his act together
Aufenthalt von 4 Nächten im September 2019
Antwort von GSM am 3. Okt. 2019
Dear Martin, Thank you for your review, your feedback is very important to us. Looking most forward to welcoming you back soon. Best Regards, Guest Services Manager

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Ramada Encore was my first point of contact when arriving in Dar Es Salaam. The staff was outstanding. Everyone was friendly, welcoming, extraordinarily helpful and went out of their way to ensure my comfort. I will always return to Ramada Encore when in Dar and give them my highest recommendation!
Aufenthalt von 1 Nacht im August 2019
Antwort von GSM am 3. Okt. 2019
Dear Anonymous, Thank you for your positive and encouraging review, we appreciate your feedback and look most forward to welcoming you back soon. Best Regards, Guest Services Manager

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
전반적으로 괜찮은 곳...
전반적으로 괜찮았어요.. 직원분들도 친절한 편이고.. 조식도 괜찮았고..식사를 모두 호텔에서 해결했어서..버거와 스테이크..이런식으로 끼니를 해결..버거는 좋았는데..스테이크는 실망.. 그리고..센트럴이라 주변에 많이 있는거 같고요.. 루프탑 바는 꼭 가볼만한 곳입니다. 방에있는데...청소팀이 굳이 문드리고..30분후에 나간다고 말을 한 후 가더군여..팁을 매번 놓았는데... 그리고 출장 일정으로 일정을 줄여야해야해시 국내호텔스닷컴 팀이랑 연결해서 설명하고 했는데도 불친절하더군여..매니저가... 그거 빼면 첫출장지치곤..괜찮고 국내고객센터분이 친철하셔서 그나마 괜찮게 넘깁니다
Aufenthalt von 4 Nächten im August 2019
Antwort von GSM am 3. Okt. 2019
Dear Anonymous, Thank you for reviewing us, we appreciate your feedback. Best Regards, GSM

6/10 – Okay

MAURICIO

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good to sleep and eat but not much else.
Shower drain smelled fouled. Gym equipment malfunctioning. Food and bed were amazing.
Aufenthalt von 1 Nacht im August 2019
Antwort von GSM am 3. Okt. 2019
Dear MAURICIO, Thank you for your positive review, we appreciate your feedback. Best Regards, Guest Services Manager

10/10 – Hervorragend

AH, USA

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Modern, clean and comfortable hotel. excellent service. great food.
Aufenthalt von 1 Nacht im Juli 2019

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juli 2019

6/10 – Okay

Serge Guy

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
The coming best deal in town
Good hotel. Let down by some of the staff. Will recommend it though as it was a good surprise. They are striving for the best..
Aufenthalt von 1 Nacht im Juli 2019

2/10 – Ungenügend

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Extremely disappointed with the level of unprofessional ism and rudeness of the incociderate managers at this hotel. They should be fired and replaced by more professional and compassionate managers.
Aufenthalt von 1 Nacht im Juli 2019

10/10 – Hervorragend

Dwanita

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The staff was extremely friendly and accommodating and the food is AMAZING!!! The concierge Osman arranged a day trip to Zanzibar for me with transportation to and from as well as a tour guide once I arrived in Zanzibar. He was extremely helpful. The only recommendation I have is to freshen the air in the hallways of the floors with either better ventilation or air freshener in the vents or carpet.
Aufenthalt von 3 Nächten im Juli 2019

4/10 – Schlecht

GaneshMoorthy

Verbesserungswürdig: Sauberkeit, Personal & Service und Komfort des Zimmers
Poor service
When I ordered a snack for in-room dining, the staff was not aware about the menu and the pricing, in fact I would have been over charged. Fortunately, I did not order much food items. I met a couple of my friends from India on 15th night at dinner, they have ordered food which took more than an hour though these items were readily available at the buffet counters. But when served it was not what they had ordered. Also I could see a family group which was having dinner (for their wedding anniversary) verbally complaining about the service to the manager. They expressed their dissatisfaction on the service.
Aufenthalt von 2 Nächten im Juli 2019

8/10 – Gut

Waltteri

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im Juni 2019
Antwort von GSM am 11. Juli 2019
Dear Waltteri, Thank you for rating Ramada Encore on expedia.com Best regards, Guest Services

8/10 – Gut

Presley

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juni 2019
Antwort von GSM am 11. Juli 2019
Dear Presley, Thank you for rating Ramada Encore on expedia.com Best regards, Guest Services

8/10 – Gut

Verifizierter Reisender

Aufenthalt von 1 Nacht im Juni 2019
Antwort von GSM am 17. Juni 2019
Dear Anonymous, Thank you for rating us on expedia.com. Looking forward to welcoming you back again. Best regards, Guest Services Manager

10/10 – Hervorragend

SEUNG HO, 세종시

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
라마다앙코르 숙박
호텔이 깔끔하고 프론트데스크 직원들도 매우 친절하며 아침식사도 잘나옴
Aufenthalt von 3 Nächten im Mai 2019
Antwort von GSM am 10. Juni 2019
Dear SEUNG HO, Thank you for reviewing us on expedia. We are delighted you enjoyed your stay with us. Best Regards, Guest Services Manager

4/10 – Schlecht

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Hotel is nice, but services are horrible. Reception lacks of hospitality, making you not want to come back again, even though the room is clean and modern. Had some hot water issues in the room; but because of the attitudes of the receptionist (including the manager), did not even bother. This shows why service matters. I will not book this hotel again.
Aufenthalt von 1 Nacht im April 2019
Antwort von GSM am 15. Mai 2019
Dear Anonymous, Thank you for your review following you recent visit to Ramada Encore Dar es Salaam. Your feedback is very important to us and I was concerned that we did not meet with your exceptions. Please accept my sincere apologies for the inconveniences caused during your stay with us. This is certainly not the level of our service we strive to achieve. Rest assured your comments are well received and the concerned department will be reviewed on their customer services. I do hope that this experience will not deter you from considering our hotel for your future visits and we look forward to welcoming you back again. Yours sincerely, Guest Services Manager

8/10 – Gut

Nina

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Mai 2019
Antwort von GSM am 15. Mai 2019
Dear Nina, Thank you for reviewing us on expedia.com. Your feedback is very important to us. We look forward to welcoming you back on your next visit to Dar es Salaam. Best regards, Guest Services Manager

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The wifi was spotty and wifi calling was a challenge. However I would stay here again.
Aufenthalt von 1 Nacht im April 2019
Antwort von GSM am 29. Apr. 2019
Dear Anonymous, Thank you for taking the time to review us on Expedia.com. We are delighted you enjoyed your stay with us. Your comment about wifi has been passed on to the relevant department, and corrective steps will be take. Looking froward to welcoming you back on your next visit to Dar es Salaam, Best regards, Guest Services Manager.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
屋上のBarのハンバーガーがGood Taste！カウンターの対応もよかったです。
Aufenthalt von 2 Nächten im April 2019
Antwort von GSM am 23. Mai 2019
Dear Anonymous, Thank you for your review on expedia.com. We are delighted you liked our services and food, especially the burger at the Skybar. Looking forward to serving you again, Best Regards, Guest Services Manager

8/10 – Gut

E, Sweden

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Nice Hotell rooms but slow service in the restaurant / bars.
Aufenthalt von 1 Nacht im April 2019
Antwort von GSM am 29. Apr. 2019
Dear MrJet, Thank you for taking the time to review us on Expedia.com. We are happy you liked our hotel. Your comment about slow service has been passed on to the relevant department, and corrective steps will be take. Looking froward to welcoming you back on your next visit to Dar es Salaam, Best regards, Guest Services Manager.

10/10 – Hervorragend

JM

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im April 2019
Antwort von GSM am 10. Apr. 2019
Dear JM, Greetings from Ramada Encore Dar es Salaam. Thank you for reviewing us on Expedia, we really appreciate your positive rating. Looking forward to welcoming you back soon, Best regards, Guest Service Manager

6/10 – Okay

Jack

Verbesserungswürdig: Personal & Service
Same old, same old......
A good property but very small rooms. The service is appalling in a word......my steak inedible - went to the rooftop restaurant and ordered a seafood platter but eventually gave up and went to bed as it took so long it was just annoying..... I will return but armed with a list of restaurants to eat at locally.....staff that stood out for GREAT service were Ruhia at reception, and Amani and Omary - the rest of the staff I interacted with were surly and far more interested in their smartphones than the customers, felt as if the customers were a nuisance.....the manager that I spoke with upon departure was very pleasant and promised to "look into my comments" Lastly the pool was unusable, see picture....
Aufenthalt von 3 Nächten im April 2019
Antwort von GSM am 10. Apr. 2019
Dear Jack, Greetings from Ramada Encore Dar es Salaam. Thank you for reviewing us on Expedia. The Front Office Manager shared your grievances with us and we have alerted the concerned departments for improvements. We really appreciate your feedback. Looking forward to welcoming you back again, Best regards, Guest Services Manager