First of all thank you for your review. We normally don’t comment negative reviews but this time we really have to answer and set things into perspective. 1. Yes there was an area wide unannounced blackout by a transformer blowing up in the responsible power plant. As soon as we figured out we decided to offer every person checking-in that evening to cancel for free and help them with finding an alternative hotel and even with the transport. You and your mom were the only people deciding to refuse that offer. We really didn’t want you to check-in and made very clear that this is an extraordinary moment and you better find an alternative. But it’s our responsibility to host you because there is a contract. 2. In the morning we decided - without you asking for it - to give you a full refund. 3. We have dozens of grab drivers coming to our hotel every day so its just not true that there is a problem with calling a grab or the driver finding its way. 4. We understand that it can be surprising to start sleeping without an active air conditioner but are you really blaming us for it to start after power returned to the area? 5. Since 1 year we are running a very successful pest reduction program and in our experience ants are nearly always the result of guest bringing their dirty luggage into the rooms and often even throwing them on the bed. We really try our best to reduce these incidents by training and additional cleaning but it can happen. We are taking every incident like this very serious and will further look Ito it. I understand you had a bad evening. It was rainy when you arrived, no energy and you left around 9:00 - 10:00 am in the rainy morning. As a hotel we try in this situation to do whatever we can in the interest of our guests - so we offered you to help you find an alternative - without needing to and gave you a refund - without you e

Thank you for your feedback ice. Yes the fridge sometimes needs a few minutes to get going full cold.

Thank you for the review. If there is anyway you can write more the whole team would appreciate.