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Bewertungen von Lochside House Hotel & Spa

4 out of 5
Lochside House Hotel & Spa
New Cumnock, Cumnock, Scotland

Bewertungen

9,0

Wunderbar

43 von insgesamt 62 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
9 von insgesamt 62 Gästebewertungen haben eine Bewertung von 8 - Gut" "
6 von insgesamt 62 Gästebewertungen haben eine Bewertung von 6 - Okay" "
2 von insgesamt 62 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
2 von insgesamt 62 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,4/10

Sauberkeit

9,2/10

Personal & Service

9,0/10

Ausstattung

9,2/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Ashley

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Andrew

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Spa
Aufenthalt von 2 Nächten im März 2024
Antwort von Eilidh am 8. Mai 2024
Good Afternoon,Thank you for your lovely feedback. We are glad to hear to you enjoyed your stay with us.

10/10 – Hervorragend

patricia

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lodge was clean . High standard . Service was excellent. nothing was to much .
Aufenthalt von 1 Nacht im März 2024
Antwort von Eilidh am 20. März 2024
Good Afternoon,Thank you for your lovely feedback. We are glad to hear to you enjoyed your stay with us.

10/10 – Hervorragend

Chloe

Aufenthalt von 1 Nacht im März 2024
Antwort von Eilidh am 8. Mai 2024
Good Afternoon,Thank you for your lovely feedback. We are glad to hear to you enjoyed your stay with us.

10/10 – Hervorragend

Grenville

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Amazing !!!
Truly amazing experience , great service and friendly staff.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Team Lochside am 18. Feb. 2024
Good Evening,Thank you for your lovely feedback.

10/10 – Hervorragend

Rachael

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Breakfast was very good and good selection. Room was a brilliant size and the spa facilities were great. Would be nice to have complimentary water within the room
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Team Lochside am 18. Feb. 2024
Good Evening,We are glad to hear you enjoyed your stay and we appreciate all feedback.

10/10 – Hervorragend

Sharon

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful lodge, amazing stay from start to finish. Will definitely be back
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Reception Team am 18. Feb. 2024
Good Evening,Thank you for your lovely feedback. We look forward to welcoming you back.

10/10 – Hervorragend

Joshua

Aufenthalt von 1 Nacht im September 2023
Antwort von Team Lochside am 14. Okt. 2023
Thank you so much for your great 10/10 we very much appreciate it.

10/10 – Hervorragend

Anne

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Beautiful hotel in beautiful surroundings, nothing was too much trouble for the staff.
Aufenthalt von 1 Nacht im September 2023
Antwort von Team Lochside am 14. Okt. 2023
We so appreciate your great 5/5 rating. Thank you so much

2/10 – Ungenügend

John

Aufenthalt von 1 Nacht im August 2023
Antwort von Team Weldon am 14. Okt. 2023
Thank you for taking the time to rate the hotel. We value all feedback. If you would like to discuss your experience with us further one off our management team will be happy to discuss on 01290 333000

10/10 – Hervorragend

Paul

Aufenthalt von 1 Nacht im August 2023
Antwort von Reception am 18. Aug. 2023
Thank you for your amazing feedback, we really appreciate it.

8/10 – Gut

Mr James

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Really nice place . Stayed over night as was attending a wedding
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Reception am 18. Aug. 2023
Thank you for your amazing feedback, we really appreciate it.

10/10 – Hervorragend

Paul

Aufenthalt von 1 Nacht im Mai 2023
Antwort von Lochside Hotel am 28. Mai 2023
Good Afternoon Paul,Thank you very much for the 10/10 score. We hope to see you back soon.

10/10 – Hervorragend

Cheryl

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2022
Antwort von Team Lochside am 15. Jan. 2023
Hi Cheryl,Thank you so much for the review. We really do appreciate it.Hope to see you back soon!

10/10 – Hervorragend

Angela

Aufenthalt von 1 Nacht im August 2022

6/10 – Okay

Jenna

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit
Broken toilets, broken flushes, overflowing sanitary bins all over the floor. Room price far too expensive.
Aufenthalt von 1 Nacht im Februar 2022

6/10 – Okay

Declan

Gut: Sauberkeit und Komfort des Zimmers
We had a great time but were really disappointed about the spa cutting off the whole time we were in so ended up just leaving i wish staff would have warned us of this when i asked about it on booking. There was also a tile broken in the bathroom that me partner cut his foot on. We waied over a h
Aufenthalt von 1 Nacht im Februar 2022

10/10 – Hervorragend

fiona

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great views
Stayed in a garden family room with great views. Assumed that there would be gowns and slippers but there wasnt.
Aufenthalt von 1 Nacht im Januar 2022

10/10 – Hervorragend

Thomas

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wonderful stay.
Beautiful scenery and serene environment for a stay. We stayed in the Cygnet suite and the view in the morning was breathtaking. Both my wife and child enjoyed themselves very much. Breakfast was great too. Hope to visit again!
Aufenthalt von 1 Nacht im November 2021

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2021

10/10 – Hervorragend

Jacqueline

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hotel is lovely staff are very friendly.
Aufenthalt von 1 Nacht im Oktober 2021

10/10 – Hervorragend

David

Aufenthalt von 1 Nacht im Oktober 2021

8/10 – Gut

Diane

Aufenthalt von 1 Nacht im Oktober 2021

6/10 – Okay

Adrian

Aufenthalt von 1 Nacht im August 2021

10/10 – Hervorragend

Ian R

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im August 2021

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Absolutely stunning hotel, inside and out and very friendly staff.
Aufenthalt von 1 Nacht im Juni 2021
Antwort von Lynsey am 31. Juli 2021
Good Evening, Thank you for your lovely review, we are so happy to hear you enjoyed your recent stay here with us at Lochside. We look forward to welcoming you back in the near future. Kind Regards Lynsey

10/10 – Hervorragend

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2021
Antwort von Erin M am 22. Juni 2021
Good Morning, Thank you for your feedback. I am so happy to hear you enjoyed your stay. We look forward to welcoming you back in the near future

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Most enjoyable stay all the staff were very friendly will certainly come back.
Aufenthalt von 1 Nacht im Juni 2021
Antwort von Erin M am 22. Juni 2021
Good Morning, Thank you for your feedback. I am so happy to hear you enjoyed your stay. We look forward to welcoming you back in the near future

10/10 – Hervorragend

Lynsey

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Mai 2021
Antwort von Erin M am 22. Juni 2021
Good Morning Lynsey, Thank you for your feedback. I am so happy to hear you enjoyed your stay. We look forward to welcoming you back in the near future

10/10 – Hervorragend

Michael, Sheffield

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Stunning new build hotel with a luxurious feel, wish we could have stayed longer
Aufenthalt von 1 Nacht im Oktober 2020
Antwort von Lynsey am 17. Okt. 2020
Good Morning Michael, Thank you for your feedback. I am so happy to hear you enjoyed your stay. We look forward to welcoming you back in the near future.

10/10 – Hervorragend

Jacqueline

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Amazing
Location is amazing staff very attentive anf the meal was outstanding
Aufenthalt von 1 Nacht im Oktober 2020
Antwort von Lynsey am 17. Okt. 2020
Good Morning Jacqueline, Thank you for your feedback. I am so happy to hear you enjoyed your stay. We look forward to welcoming you back in the near future.

10/10 – Hervorragend

John

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
I really enjoyed our stay at the Lochside hotel and spa I would highly recommend it to my friends very friendly and helpful staff and accommodation was fantastic.
Aufenthalt von 1 Nacht im September 2020
Antwort von Lynsey Watt am 26. Sept. 2020
Good Afternoon, Thank you for your 10 out of 10 review. We look forward to welcoming you back to the hotel in the Near Future.

10/10 – Hervorragend

Arturo

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2020
Antwort von Lynsey am 28. Sept. 2020
Good Morning, Thank you for your 10 star review. We look forward to welcoming you along soon. Kind Regards

8/10 – Gut

DR DORIAN D

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely setting decor a little dated but clean and nice hotel Food average for a hotel
Aufenthalt von 2 Nächten im August 2020
Antwort von Lynsey am 28. Sept. 2020
Good Morning, Thank you for your feedback. I will certainly pass your feedback onto management. Kind Regards

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Macs’ Autumn break
Lovely situation. Staff very efficient, friendly and helpful. Any food we chose was very good and well presented. Plenty of variety on the menu. Although not requested we had a room with disability aids. In the bathroom , there was a problem when shower was used....water flowed towards toilet and sink as the drain did not cope. The air con was inefficient but an electric fan was provided. The balcony was a pleasant feature but no partitions between rooms and the general public appeared to be able to wander at will, past the room. Because there was no screen curtain, there was no privacy. Overall, however, we were very happy with our visit and we shall go back but maybe not to the same room !
Aufenthalt von 2 Nächten im September 2019

10/10 – Hervorragend

Grant

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A great place to stay
Amazing hotel. Luxurious, very clean, excellent service, great food, and picturesque scenery.
Aufenthalt von 1 Nacht im September 2019

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 1 Nacht im Juli 2019

10/10 – Hervorragend

Sam

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent
A wonderful hotel and spa, beautiful food in the restaurant with very friendly service all round.
Aufenthalt von 1 Nacht im Juni 2019

2/10 – Ungenügend

Verifizierter Reisender

Aufenthalt von 1 Nacht im Juni 2019

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
We were unable to go outside onto our patio as it needed to be repaired. Plywood was placed over and we were told after we inquired the safety that we could not go out on it. Additionally we had tondrain the water in our sink with our fingers as the drain did not work. However the front desk staff and housekeeping werr extremely friendly.
Aufenthalt von 2 Nächten im Mai 2019

8/10 – Gut

Chris

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
Family wedding
I was at a family wedding, staff was friendly, beautiful modern hotel, very stylish. Me and my partner were in room 1 and it was the noisiest room ever, we couldn't open windows bcos of fan extractor noise.
Aufenthalt von 1 Nacht im April 2019

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2019

6/10 – Okay

Alex

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2018

8/10 – Gut

David

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2018

6/10 – Okay

SHARON

Gut: Sauberkeit
Verbesserungswürdig: Komfort des Zimmers
Stayed in a Superior Room (No.2) which was right beside the entrance door for the rest of the rooms. Advertised as sound proof rooms, constant noise of other guests as they passed the room. Went to the bar for a bottle of wine, given dirty glasses which I had to ask to be changed. Staff were friendly and changed them with no problem. Requested tray service for breakfast which arrived on time but with items missing (fruit juice & eggs!!!) The pillows were the worst I have encountered in a long time. Requested a late check out (12pm) but left before normal check out (11am) as the cleaners started hovering the room next door to me at 10am. Very disappointed.
Aufenthalt von 1 Nacht im November 2018

10/10 – Hervorragend

Sarah

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Thank you
Very enjoyable, my evening meal was fantastic.
Aufenthalt von 1 Nacht im Oktober 2018

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice, but not outstanding
Whilst there were aspects of this hotel that were hinting at 4* accommodation, there were other aspects that were a little lacking. The décor is lovely - very modern with a nice bar area to sit and have a drink pre or post dinner. However, the food itself was a little disappointing given the price. The Thermal Suite (which is only free to guests 7pm-9pm or 7am-9am) had a sauna, steam room and Jacuzzi type pool with multiple settings which was fun. Overall, I just didn't feel that the standard of the hotel matched up to other 4*s I have stayed in and was left a little disappointed given the great reviews this had received from others.

8/10 – Gut

Geoff, G1 1QN

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Great stay
I was attending my cousins wedding and the room we had was good. The breakfast in the morning was amazing. Check was smooth and never got the chance to use the spa maybe next time.

10/10 – Hervorragend

gordon, aberdeen

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
5 star venue
We stayed over on sunday night after a family wedding .The room was excellent and had a view over the garden which is set out bery nicely for wedding photo opertunities .We had a lovely time on ouf stay and can recomend this hotel as one of the best we have stayed .

10/10 – Hervorragend

Juliet, Honeybourne

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Stunning
Fantastic stunningly beautiful location. All staff were very polite, funny and nothing was too much trouble.