Finde Croxteth Hall & Country Park Hotels

„Clean room with very friendly and helpful staff.“

„Staff support none existent despite numerous messages sent before stay. Also had so many mails for check in for different rooms. Not exactly or professional “

„The room/apartment was basically a bedsit in a HMO in an unsafe, dangerous area of the city. Immediately above a dodgy takeaway. Mouldy shower, kids stickers all over the furniture, outdated and not remotely like the pictures. The photos in the listing are not for this property which should be made explicitly clear. The door for the bedsit had a 1inch gap underneath and we did not feel safe leaving our valuables in there whilst we went out. All sorts of unsavoury people hanging around the  ...

„dirty room, had someone’s dirty laundry, shower and toilets all stained with brown and yellow stains, door hanger flung off as we walked in, all surfaces dirty, dead bugs at windowsill, bedsheets stained with black stuff. so dirty and poor communication, left after 30 minutes and got no refund whatsoever. also no lock on bathroom door, one of the beds was broken, plug socket broken“

„On our original room that we had booked , our door wouldn't lock , we had a heplful man who didn't work at the property change us too a room , however this wasn't clean. The toilet had stains on and the sheets had bugs on. Overall disappointed with or stay“

„yes also no hot water or heating appears to be an ongoing issue very disappointing “

„No clean, bed very bad“

„Leider wurden wir nicht in diesem Appartement untergebracht. Sondern im Queens Avenue. Das hatten wir nicht gebucht. Außerdem hatten wir nur ein Schlafzimmer. Gebucht waren zwei. So geht es nicht. Wir werden wohl nicht mehr hier buchen. Schön wäre ein Antwort. Auch glaube ich haben wir dann zu viel bezahlt. Mit freundlichen Grüßen Alex Seis“

„The apartment was brand new and clean. Sadly, though, we weren’t able to enjoy our stay at all. Due to space limitations set by Hotels.com, I can only share the worst of the reasons here. We reached the building at check-in time, jet-lagged and exhausted. We hadn’t slept for 40 hrs, as we’d traveled on an overnight flight from the US and then taken a train. We weren't able to enter the building. We’d not received the access codes by email yet, and no one was answering at the phone # listed in ...

„The communication on checking in was an absolute nightmare. It took us over 2 hrs to eventually speak to someone after calling, emailing and txting the no. Provided. Having my 2 small children with me and finally getting into our room at 10.30pm was very stressful.“