Verifizierte Bewertung
8/10 – Gut
Mona
28. Sept. 2023
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Like area, but not recommending anyone or myself to Ella’s Apartment.
As representative was very rude and prejudiced.
Rep exact words while on the phone, talking very loudly so my party can hear “ those Trinidadians always open doors and do not close them.
Just to clarify we just arrived , my daughter and niece went to the door and was outside so that they can bring our stuff in, when the rep made that statement.
Also there was a leaking pipe the night, we called and had to wait for the plumber. I came on vacation, to enjoy myself, not to overseer work done. They were aware the pipe was leaking, as the plumber said so but the company did not check it was fixed properly. My vacation disrupted by rude and prejudiced behavior, not forgetting having to do the caretaker job to wait on plumber n ensure the leak was fixed. Sorry poor costumer service, not me again there in that apt.
Aufenthalt von 3 Nächten im September 2023