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Bewertungen von The Royal Hotel Crewe

3 out of 5
The Royal Hotel Crewe
7 Nantwich Road, Crewe, England

Bewertungen

6,2
11 von insgesamt 70 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
23 von insgesamt 70 Gästebewertungen haben eine Bewertung von 8 - Gut" "
11 von insgesamt 70 Gästebewertungen haben eine Bewertung von 6 - Okay" "
11 von insgesamt 70 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
14 von insgesamt 70 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,0/10

Sauberkeit

6,8/10

Personal & Service

6,4/10

Ausstattung

6,2/10

Zustand der Unterkunft

6,0/10

Umweltfreundlichkeit

Bewertungen

2/10 – Ungenügend

James

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Ammy am 27. Dez. 2022
Hi, James! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim

2/10 – Ungenügend

Gregory

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hotel closed down
I arrived at this hotel only to find that it was closed down due to health and safety issues i was not notified of this which left me 200 miles from home with no place to stay.
Aufenthalt von 1 Nacht im November 2022
Antwort von Ammy am 27. Dez. 2022
Apologies for the problems you had faced, Gregory! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

10/10 – Hervorragend

Jon

Aufenthalt von 1 Nacht im November 2022
Antwort von binila am 12. Nov. 2022
thankyou for your honest review

6/10 – Okay

MR P A

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
A bit shabby
The main building is impressive, as was the room at first glance but cleanliness was poor and everything looked a bit shabby. If it’s just for one night, it might suffice and it was pretty cheap. Staff were friendly and efficient.
Stained caroets
Dangerous and potentially lethal electrics.
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von binila am 12. Nov. 2022
We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards,binila

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Disappointing.
Photos of rooms are misleading. Rooms were very run down and furniture old. Did not match the pictures when booking. Had no towels in the room when we arrived, and toilet repeatedly flooded anytime it was flushed. Very little amenities and quite dingy. Very disappointing visit, would not stay here again.
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von binila am 12. Nov. 2022
We are sorry to disappoint you. We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :)

10/10 – Hervorragend

Robert

Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Ellie Blakeley am 25. Okt. 2022
Thank you for your lovely review! We hope to see you again soon.

2/10 – Ungenügend

alan

Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Ellie Blakeley am 24. Okt. 2022
Hi Alan, Thanks for sharing this with us we do apologize for your experience here and any hassle faced. We are sorry that your stay didn't reach your expectations. We have made a note of your experience this time and improved the . We will strive in the future to ensure a great stay with us.

8/10 – Gut

Tim

Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Ellie Blakeley am 22. Okt. 2022
Thank you for this lovely review Tim, we hope to see you again soon and improve your stay even more!

4/10 – Schlecht

Rob

Geschäftlich gereist
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
FREEZING COLD
The room itself was tidy and clean👍 However, the shower did not work properly - the flow was weak AND the water was FREEZING!!!! I only stayed for one night - and so I simply informed the Reception when I was leaving (I made do). Reception were polite, but there was no (part) refund offered. I left disappointed. R 😔
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von binila am 14. Okt. 2022
dear Rob,We are sorry for the trouble caused, hill!Your feedback has been duly noted and we will continue to make every effort to ensure more enhanced service. Regards,Binila

8/10 – Gut

Anne

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Comfortable bed, quiet room, approx 3 min walk from the train station with many options for food close by. Decent sized room.
Aufenthalt von 3 Nächten im Oktober 2022
Antwort von binila am 11. Okt. 2022
thankyou for your valuable review, looking forward to treat you again.

10/10 – Hervorragend

MISS Leanne

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
A comfortable and quiet hotel
I had a really comfortable and quiet stay. It was very close to the train station and local amenities. I was pleased with it being a budget hotel but also exceeding my expectations. The staff were super friendly and made my stay great. A*
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Ellie Blakeley am 9. Okt. 2022
Thankyou for your lovely feedback!. Our goal is always to exceed your expectations! We hope to see you again, thanks again.

8/10 – Gut

Yaser

Mit der Familie gereist
Verbesserungswürdig: Ausstattung
The bathroom in general is not clean and the window is not completely closed
Aufenthalt von 5 Nächten im September 2022
Antwort von Gladwin am 1. Okt. 2022
Thanks for sharing this with us and we do apologize for the hassle faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us.

8/10 – Gut

G

Aufenthalt von 1 Nacht im September 2022
Antwort von Ellie Blakeley am 4. Okt. 2022
thankyou for your lovely feedback

6/10 – Okay

Tim

Gut: Sauberkeit und Komfort des Zimmers
Good location - needs to attend to some minor fail
Very good access to railway station and large, comfortable room with good wifi. Let down by tea/milk not being provided on first night - given on request, complimentary biscuits only on second night. I reported the bathroom strip light/shaver socket as not working on the first night and was assured it would be fixed the next day - it wasn't. The music from the nearby Bar might be unwelcome but finished by 10pm on Wed. night - may finish later Fri/Sat.
Aufenthalt von 1 Nacht im September 2022
Antwort von Gladwin am 1. Okt. 2022
Thanks for sharing this with us and we do apologize for the hassle faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us.

4/10 – Schlecht

Arvindbhai

Aufenthalt von 1 Nacht im September 2022
Antwort von Ammy am 3. Okt. 2022
Hi, Arvindbhai! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim

2/10 – Ungenügend

Kathryn

Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
The location is very central and convenient for Crewe railway station and plenty of places to eat nearby. Nice big car park at the back with free parking but needs better lighting at night. The hotel itself is very dark and grim and dated with peeling/damp wallpaper at the top of the stairs. There is no lift but it isn’t advertised as has been pointed out previously. The room had a big burn on the carpet and the window wouldn’t shut so all the noise from the busy road below can’t be shut out. It would be a nightmare at the weekends as there is a busy pub next door and takeaways. The bedside lamp had nowhere to plug in and the bed made an ominous spring noise when I sat on it. There was excrement in the toilet and the towels were threadbare with holes in them. The TV worked, there were toiletries and tea and coffee in the room. The hot water takes 5 minutes to come through, I had a shower with someone else’s pubic hair so not very clean. The worst thing was that I had an overwhelming feeling of being unsafe that I couldn’t shake and I left after 5 hours to sleep on someone’s settee in a safe place. There needs to be investment and modernisation. The staff were nice enough but didn’t offer a refund or ask for further feedback when I left early although I said the room was not to my standard. I would not recommend staying here unless there is a significant improvement in the safety, cleanliness and standard of accommodation in general.
Aufenthalt von 1 Nacht im September 2022
Antwort von Ammy am 3. Okt. 2022
Apologies for the problems you had faced, Kathryn! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

6/10 – Okay

matthew

Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2022
Antwort von binila am 20. Sept. 2022
Thanks for sharing this with us and we do apologize for the hassle faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us.

8/10 – Gut

Esther

Gut: Sauberkeit, Personal & Service und Ausstattung
Aufenthalt von 1 Nacht im September 2022

2/10 – Ungenügend

Simon

Geschäftlich gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung
Location wise this was great but that was it's only plus. Room very basic and separate bathroom was a pain. Biggest pain, though, was cold shower.
Aufenthalt von 1 Nacht im September 2022
Antwort von binila am 20. Sept. 2022
dear Simon,Thanks for sharing this with us and we do apologize for the hassle faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us.regardsBinila

10/10 – Hervorragend

John

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A lovely hotel 30 seconds from the Railway Station. Friendly staff and small but comfy rooms. For the price, this hotel is very good.
Aufenthalt von 1 Nacht im September 2022
Antwort von binila am 16. Sept. 2022
thankyou for your valuable feedback

4/10 – Schlecht

Stephen

Aufenthalt von 1 Nacht im September 2022
Antwort von binila am 11. Sept. 2022
Thanks for your valuable time to write a review, Stephen.We’ll strive to ensure your next stay with us is more comfortable and relaxing. Looking forward to welcoming you soon. Regards,binila

8/10 – Gut

Phillip

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Royal hotel
Really helpful receptionist. Had a drama with the tv not working in my room and got moved to another room with en-suite. Only niggle, if I had stayed in the original room on 1st floor, over the bar, my musical appreciation would have been tested a tad due to the volume. Other than that, no dramas.
Aufenthalt von 2 Nächten im September 2022
Antwort von binila am 5. Sept. 2022
thankyou for the lovely feedback

6/10 – Okay

Andrew

Aufenthalt von 2 Nächten im August 2022
Antwort von binila am 5. Sept. 2022
thankyou for your lovely feedback

8/10 – Gut

Judith

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
All Good👍
Very good value for money, had everything we needed for a stop gap for a long journey
Aufenthalt von 1 Nacht im August 2022
Antwort von binila am 28. Aug. 2022
thankyou for your valuable feedback

8/10 – Gut

peter

Aufenthalt von 1 Nacht im August 2022
Antwort von binila am 28. Aug. 2022
thankyou for your valuable feedback

2/10 – Ungenügend

Adnan

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2022
Antwort von binila am 25. Aug. 2022
Sorry for any inconvenience caused, we always strive forward to treat you better

4/10 – Schlecht

clare

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2022
Antwort von binila am 28. Aug. 2022
thankyou for your valuable feedback

6/10 – Okay

Rodney

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Tv didnt work , 2 towels for a 2 night stay and 1 had a hole in it , was told wrong time for breakfast
Aufenthalt von 2 Nächten im August 2022
Antwort von Arthur am 23. Aug. 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur

4/10 – Schlecht

Chris

Geschäftlich gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Broken tv in room Complained as was advised they knew about it They eventually moved me to another room after a further complaint I mentioned there was no chair in new room was met by complaints from hotel staff Not good service
Aufenthalt von 1 Nacht im August 2022
Antwort von binila am 20. Aug. 2022
Sorry for the inconvenience caused,we strive to give better service everyday. Looking forward to treat you again next time

4/10 – Schlecht

Kerry

Aufenthalt von 1 Nacht im August 2022
Antwort von binila am 21. Aug. 2022
Dear kerry,Thank you for writing this review. We feel that you are not fully satisfied with the experience. Do not worry, our dedicated team is working on continuous improvements and overall satisfaction of our valued guests like you

4/10 – Schlecht

Verifizierter Reisender

Gut: Sauberkeit
Verbesserungswürdig: Komfort des Zimmers
The hotel has no air conditioning and in temperature of over 30 degrees it was unbearable even with a fan. Also no lift and bedrooms could only be accessed via stairs which is no good for people with mobility problems. Car park access was around the back via a road and then pebbles so again no good for people with mobility issues.
Aufenthalt von 1 Nacht im August 2022
Antwort von binila am 16. Aug. 2022
our website doesn't advertise air-conditioning and lift,thank-you for your valuable response,we hope to serve you better next time.Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

10/10 – Hervorragend

Annmarie

Aufenthalt von 1 Nacht im August 2022
Antwort von binila am 16. Aug. 2022
thankyou for your valuable response. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

2/10 – Ungenügend

Ashleigh

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Avoid!!
Absolutely horrendous. Above a night club of some sort so bass was banging until 3am. Certainly not a hotel I would recommend. Room not the cleanest and the shower was either scalding hot or freezing.
Aufenthalt von 2 Nächten im August 2022
Antwort von binila am 16. Aug. 2022
thankyou for your valuable response,we hope to serve you better next time.Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

2/10 – Ungenügend

Verifizierter Reisender

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2022
Antwort von binila am 16. Aug. 2022
thankyou for your valuable response,Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

6/10 – Okay

denis

Verbesserungswürdig: Sauberkeit und Personal & Service
Cheap hotel not the best not the worst i have stayed in
Aufenthalt von 1 Nacht im August 2022
Antwort von binila am 16. Aug. 2022
thankyou for your valuable response,Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

10/10 – Hervorragend

Richard

Aufenthalt von 1 Nacht im August 2022
Antwort von binila am 6. Aug. 2022
Thankyou for your valubale feedback, looking forward to treat you again. regards Binila

4/10 – Schlecht

Steve

Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The shower cubicle was not clean, the shower head connection pipe was damaged. The towel rail fell apart when putting towel on it. The Toilet was damaged. I booked bed and breakfast; only to find out on the first morning that it was a continental breakfast that was paid for and it would be a further £7.50 per person per day for a cooked breakfast! Which is what I thought I had paid for!!! The continental breakfast was very poor, no toast or bread, stale croissants and pastries, muffins only appeared on our last day. As I specified Bed and Breakfast (cooked) I was left very disapointed with the state of the bathroom and the breakfast.
Aufenthalt von 4 Nächten im Juli 2022
Antwort von binila am 30. Juli 2022
We’re sorry to have you disappointed, steve! Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future.

8/10 – Gut

Wai Ming

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good location, good staffs
Aufenthalt von 3 Nächten im Juli 2022
Antwort von binila am 28. Juli 2022
thankyou for your valuable feedback, we look foreard to treat you again

8/10 – Gut

Paul

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I feel that overall I received 'good value for money'. The free parking is very handy and the Hotel is situated in a good location. My room was basic but clean & tidy.
Aufenthalt von 1 Nacht im Juli 2022
Antwort von binila am 22. Juli 2022
Thankyou for the valuable feedback, looking forward to treat you again.

8/10 – Gut

Mickeisha

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Juli 2022

10/10 – Hervorragend

Graham

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 4 Nächten im Juli 2022
Antwort von BINILA am 22. Juli 2022
Thankyou for your valuable feedback,looking forward to treat you again

8/10 – Gut

Gerald

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Very Satisfied
The hotel is very convenient and functional representing value for money. It is a little tired but that in no way detracts from its appeal.
Aufenthalt von 1 Nacht im Juli 2022
Antwort von binila am 16. Juli 2022
thankyou for the valuable feedback. we strive hard to make your stay more comfortable next time

8/10 – Gut

Rebecca

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The hotel was good value for money. You get what you pay for, and for this price you get a standard hotel. It's comfortable and does the job if you're doing something in the area, but isn't a destination hotel. We had a deluxe double room, and the furnishing was nice and in good condition. The bathroom was lovely with modern fittings and very clean. There is no lift that we could see and there were a lot of stairs, so is something to be aware of if you have heavy bags or walking issues. Maintenance could be slightly better as my bedside light was missing a bulb and there was a large hole in the skirting board that was covered by a metal plate which wasn't actually attached to anything. Sadly, the breakfast was an absolute shambles. There was just one poor girl running around doing everything which meant people were waiting a long time for food. The cereal and drinks table was a total mess and there were no mugs or glasses so we weren't able to have a drink. We waited over 10 minutes to be served, despite there only being 4 other tables in the restaurant which has already been seen to. The table next to us waited 45 minutes for their food, and when our full English breakfasts arrived they came on a side plates. There was one small piece of bacon and no sausages as they had run out. They cooked the eggs wrong (fried instead of scrambled as ordered), the toast was cold, and we had a small thimble of beans. Definitely would not have paid £7.50 for this.
Aufenthalt von 1 Nacht im Juli 2022
Antwort von binila am 14. Juli 2022
We apologize that our service did not satisfy your expectations. Thank you very much for making time to give us feedback. We’re really sorry for the inconvenience you had. We have addressed this straight away to our staff and escalated it to the management for immediate action; to ensure that this incident is not repeated again. At present we’re taking steps to upgrade our room facilities, and also implementing utmost care in our appliance maintenance. We’d like to invite you again at our hotel and experience the improved stay.

2/10 – Ungenügend

Bren

Aufenthalt von 1 Nacht im Juli 2022
Antwort von binila am 16. Juli 2022
We apologize that our service did not satisfy your expectations. Thank you very much for making time to give us feedback. We’re really sorry for the inconvenience you had.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Komfort des Zimmers
Ovenight stay
Cracking little place tbh. Sadly the mattresses were really poor. We both slept badly and woke up sore. Overall very good, new mattress would have made it fantastic. Temp conteol in the radiator didnt work. And heating was on despite being 20 degrees outside. But generally nothinh to vomplain about
Aufenthalt von 1 Nacht im Juli 2022
Antwort von binila am 14. Juli 2022
We apologize that our service did not satisfy your expectations. Thank you very much for making time to give us feedback. We’re really sorry for the inconvenience you had. We have addressed this straight away to our staff and escalated it to the management for immediate action; to ensure that this incident is not repeated again. At present we’re taking steps to upgrade our room facilities, and also implementing utmost care in our appliance maintenance. We’d like to invite you again at our hotel and experience the improved stay.

6/10 – Okay

RIZWAN

Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Overall it was ok. There was no lift, internet and the shower drain was stuck. Overall its ok if you are looking to stay for one night.
Aufenthalt von 2 Nächten im Juli 2022
Antwort von binila am 14. Juli 2022
thankyou for the review, Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future, regards binila

2/10 – Ungenügend

Farid

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Fd
I've stayed far three night and no one cleaned up my room, even the towels not been changed and when i asked them on reception they just ignored me
Aufenthalt von 3 Nächten im Juni 2022
Antwort von binila am 24. Juni 2022
we are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time.kind regards Binila

6/10 – Okay

Radhika

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit
It was average. No shower in the room only a bath. Not so clean and didn’t feel as if the hotel was taken care of. However, Staff were very friendly and accommodating
Aufenthalt von 1 Nacht im Juni 2022
Antwort von binila am 23. Juni 2022
e are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time.kind regards Binila

6/10 – Okay

Nick

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Juni 2022

10/10 – Hervorragend

Mikael

Aufenthalt von 1 Nacht im Juni 2022
Antwort von Simon am 23. Juni 2022
Hi, Mikael! Thanks for rating us. We will make more efforts to serve you even better next time. Have a great day ahead. Regards, Simon