6/10 – Okay
Ian
15. Juni 2024
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
We arrived in the evening. The staff were very pleasant and we had a lovely meal in the adjoining restaurant.
However, we paid for a late check-out and were told we could have the room until 2pm. We confirmed the 2pm check-out at reception. But at midday, two members of staff came into the room while my wife was in bed talking to an important client and demanded we leave immediately.
There had clearly been a mix-up when we were told 2pm, which is fine. These thing happen. What we didn’t appreciate was how it was handled by the two members of staff who came to our room. They demanded we leave like we were vagrants on a park bench.
It’s a shame, because we’d had a lovely stay and had planned to visit the hotel for what are regular visits to Congleton.
Ian
Aufenthalt von 1 Nacht im Juni 2024
