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Bewertungen von Granbell Hotel Colombo

3.5 out of 5
Granbell Hotel Colombo
Kollupitiya Road, 282/5, Colombo, Western Province

Bewertungen

8,0

Sehr gut

58 von insgesamt 103 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
16 von insgesamt 103 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 von insgesamt 103 Gästebewertungen haben eine Bewertung von 6 - Okay" "
8 von insgesamt 103 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
13 von insgesamt 103 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

7,6/10

Personal & Service

7,6/10

Ausstattung

8,6/10

Zustand der Unterkunft

7,6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Nikolaus

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Absolut zu empfehlen die Zimmer mit Badewanne, einfach spitze, der rooftop pool atemberaubend und das Personal sehr fokussiert und höflich, einziger Nachteil der Aufzug braucht sehr lange bis er kommt.
Aufenthalt von 3 Nächten im November 2023
Antwort von Granbell Team am 13. Nov. 2023
Dear Nikolaus,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 – Hervorragend

Christian

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Jederzeit wieder!
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Granbell Team am 31. Okt. 2023
Dear Christian,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

8/10 – Gut

Johanna

Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Granbell Team am 31. Okt. 2023
Dear Johanna,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 – Hervorragend

Kerstin

Aufenthalt von 2 Nächten im Dezember 2022
Antwort von Team Granbell am 14. Jan. 2023
Dear Kerstin, Thank you for your valuable feedback and for taking the time to review our property. We are delighted to have your review which exceeded expectations. We wish to provide the best service to our guests and we are happy that our team was able to make your stay perfect. We hope to see you back soon.

4/10 – Schlecht

Iswarya

Mit einer Gruppe gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Staff seemed racist and not willing to help. They would hang up and they also only offer two water bottles per day and say water is complimentary. They would literally bring only 2 and never mention it until I asked
Aufenthalt von 8 Nächten im Mai 2024

8/10 – Gut

Masakazu

Gut: Sauberkeit
Aufenthalt von 3 Nächten im April 2024
Antwort von Granbell Team am 10. Mai 2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

8/10 – Gut

Kathy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Granbell Team am 13. Mai 2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 – Hervorragend

Chathushka

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Granbell Team am 10. Mai 2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 – Hervorragend

Hassan

Mit dem Partner gereist
Gut: Personal & Service und Zustand der Unterkunft
A beautiful hotel, clean and nice sea view and friendly staff
Aufenthalt von 3 Nächten im April 2024
Antwort von Granbell Team am 10. Mai 2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

2/10 – Ungenügend

Faria

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel is ok but the room is too small there is no space you can’t even walk . They didn’t gave us any slippers and bath robes . The breakfast is not good they don’t have much option. The service is worst .Also from the room fridge horrible smells came out .
Aufenthalt von 2 Nächten im April 2024
Antwort von Granbell Team am 10. Mai 2024
Dear Guest,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team

10/10 – Hervorragend

Marly

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
What a beautiful place to stay, stunning views and the rooms really relaxing and comfortable.
Aufenthalt von 2 Nächten im April 2024
Antwort von Granbell Team am 11. Apr. 2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 – Hervorragend

ANTON, Oslo

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good
Aufenthalt von 1 Nacht im März 2024
Antwort von Granbell Team am 25. März 2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 – Hervorragend

Senthuran

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great customer service.
Aufenthalt von 2 Nächten im März 2024
Antwort von Granbell Team am 25. März 2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

8/10 – Gut

Bjørn Holtsmark

Aufenthalt von 2 Nächten im März 2024
Antwort von Granbell Team am 11. März 2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 – Hervorragend

Magen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
amazing rooftop pool, lots of options for breakfast, chic interior
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Granbell Team am 11. März 2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 – Hervorragend

JUHYUN

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Granbell Team am 11. März 2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 – Hervorragend

Rushdi

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Sleepover
It was a brief slewpover in between destinations.. comfortable sleep as the purpose ot was required for
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Granbell Team am 11. März 2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

6/10 – Okay

Gustav

Stannade två nätter
Bra vid första anblick, men bristande hygien i köket, blev matförgiftad, hotellets toalett i lobbyn hade det bästa möggel-doften jag någonsin har känt. Vi fick inte låna något omklädningsrum efter vi hade checkat ut. Rummen var bra och bra frukost.
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Imraan

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Japanese toilets and the rooftop bar make this an excellent choice with so many good choices nearby!
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Granbell Team am 11. März 2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

6/10 – Okay

Mr Dale

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Ausstattung
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Granbell Team am 11. März 2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 – Hervorragend

Matthew

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great quality hotel, excellent designed rooms and very clean. Rooms fresh with good air conditioning and not humid like sometimes is the case with hotels in Columbo. Lovely staff, nice facilities and great city and sea views. Would definitely go back again!
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Granbell Team am 11. März 2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

8/10 – Gut

Miho

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Granbell Team am 11. März 2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 – Hervorragend

Michelle

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Loved the room, the view and the pool was my favourite spot. Will stay here again.
Antwort von Granbell Team am 11. März 2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 – Hervorragend

Timea

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Granbell Team am 11. März 2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 – Hervorragend

Jonathan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023

10/10 – Hervorragend

michael

Aufenthalt von 10 Nächten im Dezember 2023

2/10 – Ungenügend

Dilanka

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Not a great experience
This is the worse customer experience I have received in a while.. - Lifts are taking ages to come - Checking in is a nightmare - F&B staff are doing their own things and their discussions when guests being served - It’s terrible Looks like they are short of staff
Aufenthalt von 1 Nacht im Dezember 2023

2/10 – Ungenügend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Customer Service is Poor
Hotels Staff needs training on Customer service. It’s clear from the point of check in to the rest!
Aufenthalt von 1 Nacht im Dezember 2023

2/10 – Ungenügend

Arunaachalam

Aufenthalt von 2 Nächten im Dezember 2023

10/10 – Hervorragend

Frances

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great design and comfort hotel for short stay in the city. Highly rec.
Aufenthalt von 2 Nächten im November 2023
Antwort von Granbell Team am 28. Nov. 2023
Dear Frances,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

2/10 – Ungenügend

Mohamed

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel should not have cost $100, maybe half. It has a nice bathroom and pool and that's about it. The rooms are tiny and there are clear issues with door locks and appearance. The room service took almost an hour for a cheese burger and 2 fries and the room service person was very rude when she called to ask for payment. Terrible service.
Aufenthalt von 1 Nacht im November 2023
Antwort von Granbell Team am 24. Nov. 2023
Dear Mohamed,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team

10/10 – Hervorragend

Oshada

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Antwort von Granbell Team am 16. Nov. 2023
Dear Oshada,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

2/10 – Ungenügend

J

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Management service skills & training required.
Beautiful hotel but terrible management. They need re-training in service, leadership & customer satisfaction.
Aufenthalt von 1 Nacht im November 2023
Antwort von Granbell Team am 10. Nov. 2023
Dear J,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team

10/10 – Hervorragend

jenni

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Most amazing views of Colombo
Room was lovely. Not huge but very comfotable and nice batroom. The infinity pool is great and has amazing views. Housekeeping staff very helpful and Hirosh does great hob cleaning room. Excellent way to finish Sri Lankan holiday
Aufenthalt von 1 Nacht im November 2023
Antwort von Granbell Team am 13. Nov. 2023
Dear Jenni,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 – Hervorragend

Moosa

Gut: Personal & Service und Zustand der Unterkunft
I stayed in the water facing room with balcony and it was one of the best thing ever! The hotel itself is extremely beautiful & New located in a beautiful and calm area in colombo. Very tranquil and peaceful! Netmi from reception who is super friendly, accommodating, and organized everything for me neatly. All the staff in the hotel were very friendly and have wonderful smiles. Special thanks to Netmi - Rection, Neeliya - Coffeeshop (Makes the best matcha frappe) & Isuru - Housekeeping The Hotel has great food options and I have had most of my meals in the Hotel itself. Overall, would definitely recommend this Hotel and would love to come back.!
Aufenthalt von 1 Nacht im November 2023
Antwort von Granbell Team am 7. Nov. 2023
Dear Moosa,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

4/10 – Schlecht

Steven

Gut: Ausstattung
Sectavur pool. And rooms. Horrible food service.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Granbell Team am 2. Nov. 2023
Dear Steven,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team

10/10 – Hervorragend

Moosa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I had a great time at the Hotel it was the most wonderful three days such a beautiful place the staff are friendly and the facilities are excellent and thank you to all the staffs who made my experience more fun, comfortable and amazing.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Granbell Team am 31. Okt. 2023
Dear Moosa,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

8/10 – Gut

Ampadee

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent Room with sea view.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Granbell Team am 31. Okt. 2023
Dear Ampadee,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

6/10 – Okay

Caleb, Winston-Salem

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
The rooms are on the small side and well appointed. A highlight is the Toto Washlet toilet/bidet. However, I wanted to like the Granbell but experienced multiple issues during my week-long stay. First, the rooftop bar food is subpar but expensive, and the service is only so-so. There were also multiple late night (very early morning; 3 am) false fire alarms, which was very disturbing. On arrival, my room had no hot water, and then on the last night of my stay my room (only) lost all power. The cleaning staff also neglected to provide any towels when refreshing my room.
Aufenthalt von 7 Nächten im Oktober 2023
Antwort von Granbell Team am 23. Okt. 2023
Dear Caleb,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team

10/10 – Hervorragend

Cedric

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Its a b=nice, new hotel in a central location in Colombo. The rooms are modern , spacious and have all the comforts you need.
Aufenthalt von 10 Nächten im September 2023
Antwort von Granbell Team am 18. Okt. 2023
Dear Cedric,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 – Hervorragend

venu

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Granbell Team am 9. Okt. 2023
Dear Venu,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

8/10 – Gut

Amanda

Aufenthalt von 2 Nächten im September 2023
Antwort von Granbell Team am 3. Okt. 2023
Dear Amanda,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

8/10 – Gut

shinichi

Aufenthalt von 1 Nacht im September 2023
Antwort von Granbell Team am 2. Okt. 2023
Dear Shinichi,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 – Hervorragend

RYOHEI

Gut: Sauberkeit und Zustand der Unterkunft
Good
Aufenthalt von 1 Nacht im September 2023
Antwort von Granbell Team am 2. Okt. 2023
Dear Ryohei,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 – Hervorragend

Gabriela

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023
Antwort von Granbell Team am 2. Okt. 2023
'Dear Gabriela,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

2/10 – Ungenügend

Dilanka

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023
Antwort von Granbell Team am 2. Okt. 2023
Dear Dilanka,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team

10/10 – Hervorragend

Benjamin

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Veldig bra hotel
Meget pent hotel. Nytt med gode fasiliteter. Infinity-pool, japansk toalett, pene rom og en meget god japansk resturant gjor dette oppholdet veldig bra.
Aufenthalt von 2 Nächten im September 2023
Antwort von Granbell Team am 2. Okt. 2023
Dear Benjamin,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

2/10 – Ungenügend

Punitha

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im September 2023
Antwort von Granbell Team am 2. Okt. 2023
Dear Punitha,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team

2/10 – Ungenügend

Rie

Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
チェックイン前に到着したので清掃中なので１４時には部屋を用意できるとのことで、１６時にホテルに戻った際部屋を別の方に提供したとの事で結局1時間近く待ち部屋に入れました。ロビーにはチェックイン待ちの苛立った旅行者で溢れていました。 排水溝の掃除をしていないようでお湯が溢れてきて十分にシャワーを浴びれなかったので、夜にフロントへ清掃の依頼をしましたが、３０分以上待っても来なかった。電話で伝えたら「翌朝まで清掃はしません」と言われたので再度フロントへ行き、強く訴えました。その後ようやく清掃者が来ました。日系ホテルで予約し期待していましたが残念です。
Aufenthalt von 2 Nächten im September 2023
Antwort von Granbell Team am 25. Sept. 2023
Dear Rie,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team

4/10 – Schlecht

Shanaz

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Ausstattung
Terrible check in. Breakfast was just a car crash. No system, no process, no management the food quality poor. Staff can’t be bothered including the chef. Basically you need to fight through the people to get to the food and when you do most of it has run out. By the time you get toast, your eggs are cold. It’s just horrific and that is me putting it nicely
Aufenthalt von 3 Nächten im September 2023
Antwort von Granbell Team am 21. Sept. 2023
Dear Shanaz,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team