Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
84 von insgesamt 150 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
84
50 von insgesamt 150 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
50
11 von insgesamt 150 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
11
4 von insgesamt 150 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
4
1 von insgesamt 150 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
1
9,2/10
Sauberkeit
9,2/10
Personal & Service
9,4/10
Ausstattung
9,0/10
Zustand der Unterkunft
8,8/10
Umweltfreundlichkeit
Bewertungen
10/10 – Hervorragend
Riadh
31. Okt. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nettes Hotel
War sehr gut
Riadh
Aufenthalt von 5 Nächten im Oktober 2023
Antwort von Ildiko Nagy, Rooms Division Manager am 31. Okt. 2023
Dear Guest,We are excited to see the best rating and happy to hear that you experienced our exceptional hospitality. Next time you are in the area, we would love to have you stay with us again! Thanks for taking the time to leave us your feedback, as it means a lot to us.
6/10 – Okay
Christian
Mit der Familie gereist
5. Juni 2023
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Bei uns im Hotel fehlte ein Stück Parkett vor und unter dem Bett. Hier hat man, um es zu kaschieren, einfach ein Teppich darüber gelegt… das ist eines 5 Sterne Hotel nicht würdig! Das ist kein Hilton Standard!!!
Christian
Aufenthalt von 2 Nächten im Mai 2023
Antwort von Oarga Alexandru, Front Desk Manager am 15. Juni 2023
Dear guest,Thank you for taking the time to share your review with us following your stay with us and thank you for having been our guest. We are sorry to hear you have encountered this issue during your stay and we haven't met your expectations of a great stay. We thank you for your comments, as this will helps us to improve the level of standards and facilities that we offer to our guests.We hope you will offer us the chance of welcoming you back in the future and deliver the stay that you deserve.Sincerely,
10/10 – Hervorragend
Ingo
Mit der Familie gereist
9. Aug. 2021
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gerne kommen wir wieder!
Wir hatten ein Zimmer mit 2 Betten, Zugang zum Pool war inbegriffen, Frühstück auch. Im Spa Bereich und beim Frühstück seht nettes Personal. Abends im Restaurant ebenfalls. Sehr zentral gelegen, Park mit See und Restaurants im 5 Minuten zu erreichen, Altstadt ebenfalls 5 Minuten entfernt (andere Richtung).
Ingo
Aufenthalt von 1 Nacht im August 2021
Antwort von Angela Pop am 10. Aug. 2021
Dear Guest,
Thank you for having been our guest at the DoubleTree by Hilton Cluj - City Plaza and for taking the time to provide us with your feedback.
We are so glad you enjoyed your recent stay with us and the impression of our facilities and our level of service was matching your expectations.
Once again, thank you for your feedback and we hope to welcome you back again soon.
Kind regards,
Angela Pop
Room Division Manager
10/10 – Hervorragend
A
Mit der Familie gereist
4. Aug. 2021
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A
Aufenthalt von 1 Nacht im August 2021
Antwort von Angela Pop am 10. Aug. 2021
Dear Guest,
Thank you for having been our guest at the DoubleTree by Hilton Cluj - City Plaza and for taking the time to gave us such a nice score.
It pleases us to hear that our hotel and services has meet your expectations and made you feel welcomed here, in Cluj-Napoca.
We would like to thank you for your appreciation and for your future visit to Cluj we would be happy to choose us again.
Warmest regards,
Angela Pop
Room Division Manager
10/10 – Hervorragend
Marius-Eduard
25. Juli 2021
Marius-Eduard
Aufenthalt von 1 Nacht im Juli 2021
Antwort von Angela Pop am 3. Aug. 2021
Dear Guest,
Thank you for having been our guest at the DoubleTree by Hilton Cluj - City Plaza.
On behalf of the whole team, we would like to thank you for your appreciation and we will be honoured and host you again in our hotel, whenever your travels bring you back to Cluj Napoca.
Kind regards,
Angela Pop
Room Division Manager
10/10 – Hervorragend
Marius-Eduard
24. Juli 2021
Marius-Eduard
Aufenthalt von 1 Nacht im Juli 2021
Antwort von Angela Pop am 3. Aug. 2021
Dear Guest,
Thank you for having been our guest at the DoubleTree by Hilton Cluj - City Plaza.
On behalf of the whole team, we would like to thank you for your appreciation and we will be honoured and host you again in our hotel, whenever your travels bring you back to Cluj Napoca.
Kind regards,
Angela Pop
Room Division Manager
10/10 – Hervorragend
Verifizierter Reisender
18. Nov. 2019
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Verifizierter Reisender
Aufenthalt von 4 Nächten im November 2019
10/10 – Hervorragend
Verifizierter Reisender
12. Okt. 2019
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verifizierter Reisender
Aufenthalt von 2 Nächten im Oktober 2019
10/10 – Hervorragend
Verifizierter Reisender
24. Juni 2019
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Verifizierter Reisender
Aufenthalt von 1 Nacht im Juni 2019
Antwort von Alexandra Avram am 16. Aug. 2019
Thank you for taking the time to leave your review following your most recent visit to the DoubleTree by Hilton Cluj - City Plaza!
10/10 – Hervorragend
UEK, saarland
4. März 2018
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nach der kompletten Renovierung sehr zu empfehlen.
War geschäftlich in Cluj.
Das Hotel bietet einem Geschäftsreisenden allen Komfort und ein sehr gutes servicepaket.
UEK
Aufenthalt von 2 Nächten im Februar 2018
Antwort von Alexandra am 3. Apr. 2018
Dear Guest,
Thank you for taking the time to leave your comments following your recent visit to the DoubleTree by Hilton Cluj - City Plaza!
We are delighted to read that you found our facilities to your satisfaction and we hope to welcome you back again soon!
Sincerely,
Alexandra Avram
Marketing & PR Coordinator
8/10 – Gut
Victor
4. Sept. 2017
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Victor
Aufenthalt von 2 Nächten im August 2017
8/10 – Gut
Verifizierter Reisender
23. Aug. 2017
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great hotel, friendly staff, pool with a great view, great breakfast
Verifizierter Reisender
Aufenthalt von 5 Nächten im August 2017
8/10 – Gut
David
Geschäftlich gereist
29. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
In a great location with easy access to a great variety of restaurants and bars. A short walk to the city park.
David
Aufenthalt von 10 Nächten im März 2024
Antwort von Oarga Alexandru, Front Desk Manager am 5. Apr. 2024
Dear guest,Thank you for taking the time to share your feedback with us and thank you for having been our guest at the DoubleTree by Hilton Cluj - City Plaza.We are glad to hear that you enjoyed your stay with us and that the location of the hotel was suitable for your visit.Looking forward into welcoming you back in the near future.Kind regards,
8/10 – Gut
ROSE MARY
27. Feb. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Clean stay, friendly staff
Clean, pleasant staff greeting, howver, location was disappointing as view is all construction and tucked behind from the main city center. Walking distance though to shops and food. I was also disappointed I didn’t get offered a cookie upon check-in. They said I could purchase it. All in all, hotel is good.
ROSE MARY
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Front Desk Manager am 12. März 2024
Dear guest,Thank you for taking the time to share your feedback with us and thank you for having been our guest at the DoubleTree by Hilton Cluj.We are glad to see that some of our facilities have been to your liking. On the other hand, we would like to apologize for the other situations that you have experienced during your stay. With a bit of luck, the construction site across the road will be over at the end of this year. Regarding our DoubleTree Chocolate chip cookie, all our guests receive free welcome cookies or a cookie voucher that can be redeemed after 03:00 pm, unless you opted for the DoubleTree cookie tin, in which case that is indeed for an extra charge.Hoping to welcome you back in the near future, we wish you a great rest of the day.Kind regards, Oarga Alexandru
10/10 – Hervorragend
Monica
Mit der Familie und kleinen Kindern gereist
4. Jan. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Monica
Aufenthalt von 3 Nächten im Dezember 2023
10/10 – Hervorragend
Dumitru, Roselle
Mit der Familie gereist
10. Nov. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel. We stay there every time we visit family in Cluj.
Dumitru
Aufenthalt von 1 Nacht im November 2023
Antwort von Ildiko Nagy, Rooms Division Manager am 13. Nov. 2023
Dear Mr Dumitru,Thank you for your visit and very nice feedback.We really appreciate it. It makes us very happy to see our service exceeded your expectations and, as a regular guest at DoubleTree by Hilton Cluj, we look forward to welcome you back.
10/10 – Hervorragend
Shane
4. Nov. 2023
Shane
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Oarga Alexandru, Front Desk Manager am 23. Jan. 2024
Dear guest,Thank you for sharing your feedback with us and thank you for having been our guest.We are delighted to hear you had an amazing stay with us and really enjoyed our facilities.We look forward into welcoming you back in the near future. Kind regards,
10/10 – Hervorragend
Francois
Mit der Familie gereist
2. Nov. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Belle chambre propre , lits confortables, petite surprise cette fois ci la fenêtre était barré , peut-être pour la saison plus fraîche ?
Francois
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Ildiko Nagy, Rooms Division Manager am 3. Nov. 2023
Dear Francois,Thank you for having been our guest at the DoubleTree by Hilton Cluj and thank you for taking a moment to share your experience with us.I am happy to see that overall you enjoyed your stay.The windows are indeed closed: once for security reasons and also for the cooler reason. Despite these reasons, any guest can ask for opening the windows, if they complete an agreement.Should you choose to travel back to Cluj in the future and stay at the DoubleTree by Hilton Cluj, we would be happy to welcome you again and for any special requirement, you can reach us at city_plaza_reservation@hilton.com.Sincerely,Ildiko NagyRooms Division ManagerDouble Tree by Hilton Cluj - City Plazaildiko.nagy@hilton.com +40735902942
4/10 – Schlecht
Gigi
Mit dem Partner gereist
26. Sept. 2023
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
I was looking forward to our stay at this hotel. However, the hotel seems tired and in dire need of a refresh. The bathroom in my room was not in good shape. While the shower was ok, the shower cabin had serious signs of wear and tear. And the sink pedestal was in very bad shape..
I would not recommend this hotel, especially at this price point.
Gigi
Aufenthalt von 1 Nacht im September 2023
10/10 – Hervorragend
Claudia
27. Juli 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hidden pearl of a hotel
We had an excellent time in Cluj! The hotel is superb! I highly recommend
Claudia
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Oarga Alexandru, Front Desk Manager am 31. Juli 2023
Dear guest,Thank you for choosing DoubleTree by Hilton Cluj and thank you for taking the time to share your feedback with us.We are glad to hear you had a wonderful stay with us and found the hotel services and facilities to your liking. We hope to have the chance of welcoming you back in the nearest future.Kind regards,
10/10 – Hervorragend
Antonia
Mit der Familie gereist
26. Juli 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Love this hotel and the staff. Location is ideal for Cluj!!
Antonia
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Oarga Alexandru, Front Desk Manager am 31. Juli 2023
Dear guest,Thank you for having been our guest at the DoubleTree by Hilton Cluj and thank you for sharing this feedback.We are delighted to hear you have enjoyed your stay with us and found the hotel services, the staff and the location to your liking.We are looking forward into welcoming you back soon.Regards,
10/10 – Hervorragend
Antonia
Mit der Familie gereist
12. Juli 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
One my favorite places to stay ever! Great location and felt so welcomed! Great rooms and love their breakfast buffet!
Antonia
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Oarga Alexandru, Front Desk Manager am 17. Juli 2023
Dear guest,Thank you for having been our guest and thank you for taking a few moments of your time to share this review with us.We are delighted to hear you had an amazing stay with us and consider us one of your favorites, this means a lot for us.We thank you again for sharing this nice words with us and we can't wait to welcome you back.Regards
6/10 – Okay
Petre
6. Juli 2023
Gut: Personal & Service
Not bad
Petre
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Oarga Alexandru, Front Desk Manager am 17. Juli 2023
Dear guest,Thank you for sharing this review. We are glad to hear you enjoyed the overall services of the hotel and found the services and facilities to your liking.We hope to welcome you back soon.Regards
10/10 – Hervorragend
Diana
Mit der Familie gereist
24. Jan. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel, great spot in Cluj, close to everything, Hilton level
Diana
Aufenthalt von 3 Nächten im Januar 2023
Antwort von Oarga Alexandru, Front Desk Manager am 2. Feb. 2023
Dear guest,Thank you for taking the time to share this review in regards to your recent stay at DoubleTree by Hilton Cluj - City Plaza.We are thrilled to hear about your amazing stay with us and we are glad the location and the hotel services have excedeed your expectations.We are certainly looking forward to welcome you back in the future.Kind regards, Oarga Alexandru, Front Desk Manager
10/10 – Hervorragend
Verifizierter Reisender
28. Sept. 2022
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Verifizierter Reisender
Aufenthalt von 1 Nacht im September 2022
8/10 – Gut
Sara
4. Sept. 2022
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sara
Aufenthalt von 2 Nächten im August 2022
4/10 – Schlecht
Alejandro, New Milford
30. Aug. 2022
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I checked in on a Saturday afternoon. Both Saturday and Sunday the gotel hosted weddings. It was extremely loud until 11:00 pm. When asked hotel for refund they only gave me 25 percent discount. Pitiful.
Alejandro
Aufenthalt von 3 Nächten im August 2022
10/10 – Hervorragend
Beatrice
Mit der Familie gereist
21. Aug. 2022
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Très bel hôtel bien situé
L'hôtel a été rénové depuis 7 ans que nous ne sommes pas venu c'est mieux. Agreablement surprise.
Beatrice
Aufenthalt von 3 Nächten im August 2022
10/10 – Hervorragend
Marta, Lucas
Mit der Familie gereist
10. Aug. 2022
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice, excellent service and excellent food. Great comfy rooms. Good mattress. Highly recommend.
Marta
Aufenthalt von 1 Nacht im August 2022
4/10 – Schlecht
David
Geschäftlich gereist
5. Aug. 2022
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Komfort des Zimmers
Don’t let name fool you
Pillows like concrete sacks, breakfast was less than desirable, no coffee outside open hours of restaurant For the price, it was a let down, the manager must be on vacation, I had no blow dryer in room, I left a day early as I needed to find a place to sleep, was charged the last day as well, $172 per night in Romania is a lot, the Golden Rose was nicer @ 79$
David
Aufenthalt von 4 Nächten im Juli 2022
10/10 – Hervorragend
attila
13. Juni 2022
attila
Aufenthalt von 1 Nacht im Juni 2022
10/10 – Hervorragend
Dan
Mit einer Gruppe gereist
7. Juni 2022
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice hotel in dowtntown Cluj
Very nice hotel 5 minute walk from city square. very friendly staff. Connected parking lot
Dan
Aufenthalt von 1 Nacht im Juni 2022
4/10 – Schlecht
Verifizierter Reisender
Geschäftlich gereist
14. Mai 2022
Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Not 5 stars
Only water on first of 9 nights. Only milk on first of 9 nights. Toilet didn’t flush properly. Shower leaked. Bar fridge empty. Bedside table too low. No laundry service on weekends. Despite complaining twice I was not moved to another room.
Verifizierter Reisender
Aufenthalt von 9 Nächten im Mai 2022
Antwort von Oarga Alexandru, Front Desk Manager am 16. Mai 2022
Dear Guest,
Thank you for being our guest at the DoubleTree by Hilton Cluj - City Plaza and thank you for your feedback.
We are very sorry to hear that your stay with us did not met your expectations. Your honest feedback is much appreciated and your comments will help us to continuously improve the standard of facilities and services offered to all our guests. We took notes of the situations that you experienced during your stay and we'll have our maintenance team solve them out.
Thank you once again for sharing your feedback with us.
We remain hopeful that you will offer us the chance of welcoming you again in our hotel.
Kind regards,
10/10 – Hervorragend
Timothy
Geschäftlich gereist
7. Mai 2022
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice hotel
Nice hotel, well placed in central Cluj
Timothy
Aufenthalt von 4 Nächten im Mai 2022
10/10 – Hervorragend
Francois
1. Mai 2022
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Toujours propre staff exceptionnel.très bon emplacement.
Francois
Aufenthalt von 4 Nächten im April 2022
10/10 – Hervorragend
Francois
Mit dem Partner gereist
18. Apr. 2022
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Stationnement facile , endroit ultra central , bon restaurant sur place , piscine .
Tres bien
Francois
Aufenthalt von 4 Nächten im April 2022
Antwort von Oarga Alexandru, Front Desk Manager am 16. Mai 2022
Dear Guest,
Thank you for having been our guest at the DoubleTree by Hilton Cluj - City Plaza and for making the time to share your experience with us.
We appreciate your kind words and we are very happy to see we managed to meet and exceed you expectations.
Thank you, once again, for your feedback and we hope to welcome you back in the near future.
Kind regards,
2/10 – Ungenügend
Verifizierter Reisender
Geschäftlich gereist
9. Apr. 2022
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Disappointing
Mold in the bathrooms, untrained staff. Very disappointed with our stay, I can’t see how this is 5 stars at all.
Verifizierter Reisender
Aufenthalt von 4 Nächten im April 2022
10/10 – Hervorragend
Istvan Zoltan
30. März 2022
Istvan Zoltan
Aufenthalt von 1 Nacht im März 2022
10/10 – Hervorragend
Antonia
Mit der Familie gereist
27. Feb. 2022
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved everything about my experience at this hotel and its location. Breakfast was so delicious too and included with my stay which was a big bonus.
Antonia
Aufenthalt von 2 Nächten im Februar 2022
Antwort von Oarga Alexandru, Front Desk Manager am 16. Mai 2022
Dear Guest,
Thank you for taking the time to share your amazing experience with us.
We are happy to see our team was able to exceed your expectations and offer a worth remembering stay. It is our main focus to deliver the best services to our guests.
We thank you once again for your nice feedback and we look forward into seeing you again soon.
Kind regards,
10/10 – Hervorragend
Antonia
20. Feb. 2022
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location and such a nice hotel. Super friendly staff!
Antonia
Aufenthalt von 2 Nächten im Februar 2022
8/10 – Gut
Verifizierter Reisender
Geschäftlich gereist
19. Jan. 2022
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Vrij aan de prijs
Op zich een goed hotel, echter in verhouding met het prijs niveau vrij prijzig. Maar prima voor een nachtje. Mijn kamer was vrij standaard, een goed bed en dito badkamer. Vrij zakelijk inrichting en uitstraling.
Dineren kan tot 21.30 in een wat kaal restaurant, vrij basic ingericht. In de ochtend kan hier tevens worden ontbeten, het ontbijt was voldoende. In en uit checken was goed, zonder geklungel en vriendelijk persoon.
Verifizierter Reisender
Aufenthalt von 1 Nacht im Januar 2022
Antwort von Oarga Alexandru, Front Desk Manager am 16. Mai 2022
Dear Guest,
Thank you for taking the time to share your feedback with us.
Even if there is always room for improvement, we are delighted to see you found to your liking the hotel services, overall and we appreciate your sincere feedback. This will help us in creating better experiences to our guests.
We hope you will be taking into consideration DoubleTree by Hilton Cluj for your future trips to Cluj.
Regards,
10/10 – Hervorragend
Victor
12. Jan. 2022
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Friendly hotel in the centre of the city
Very friendly and helpful staff. The reception was open even though we arrived after midnight and both checkin and checkout went very fast. Convenient location in the centre of Cluj. Nice and clean hotel.
Victor
Aufenthalt von 1 Nacht im Januar 2022
Antwort von Oarga Alexandru, Front Desk Manager am 16. Mai 2022
Dear Guest,
Thank you for taking the time to share your experience with us.
We appreciate your feedback and we are very happy to see our team and our hotel facilities have exceeded your expectations. We are constantly improving our services so, we can deliver the best experiences to all guests.
It will be our pleasure to welcome you back, whenever traveling to Cluj.
Regards,
10/10 – Hervorragend
Alain
5. Okt. 2021
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Everything was just perfect.
Very cofortable hotel in a quiet little street. Extremely good beds, very good breakfast and smiling, service minded people working there.
Perfect location to the city center, the park and BT Arena.
We have nothing bad to tell.
Alain
Aufenthalt von 6 Nächten im September 2021
Antwort von Angela Pop am 6. Okt. 2021
Dear Guest,
Thank you for being our guest at the DoubleTree by Hilton Cluj - City Plaza and thank you for your very nice feedback. The time taken along with the effort made to share your comments with us is most appreciated.
On behalf of the whole team, we would like to thank you for your appreciation.
We are so glad to hear that our staff and services has meet your expectations and the quality of the beds in our rooms was to your liking. We hope that you had a pleasant rest and well deserved relaxation.
We will be honoured and host you again in our hotel, whenever your travels bring you back to Cluj Napoca.
Best regards,
Angela Pop
Room Division Manager
8/10 – Gut
Ana maria
Geschäftlich gereist
25. Sept. 2021
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A standard stay
5 stars hotel but to be honest and with all the respect not as a 5 stars should be.
I would say it is a 4 but 5 stars are something quite different. Truth is that there are many levels of 5 stars but I would appoint few things to "deserve" the 5th one.
Room, definitely spacious (I think I got the biggest one available for 240 € per night) but lacking of those finishig touches and attention supposed to be in a true 5 stars.
Cleaningness is good.
Breakfast is ok but nothing special. Food is medium quality nothing to die for. this needs to be definitely improved, they need to aim to get better quality food and wider range.
Staff is kind and helpful which is nice.
The general atmosphere of the hotel is sort of cold ... premises not sure are outdated but the design makes them quite cold and not cosy.
Recommended anyway for business stays, for a luxury 5 star stay for family or holiday I would maybe search something else.
Ana maria
Aufenthalt von 3 Nächten im September 2021
Antwort von Angela Pop am 4. Okt. 2021
Dear Guest,
Thank you for being our guest at the DoubleTree by Hilton Cluj - City Plaza and thank you for your feedback. The time taken along with the effort made to share your comments with us is most appreciated.
We are very sorry to hear that your stay with us did not met your expectations. Your helpful comments are much appreciated and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.
We have noted the situations that you experienced during your stay and we hope you will give us the chance to offer you the stay that you deserve, for future visits to Cluj-Napoca.
Kind regards,
Angela Pop
Room Division Manager
10/10 – Hervorragend
Ana
19. Sept. 2021
Ana
Aufenthalt von 1 Nacht im August 2021
Antwort von Angela Pop am 21. Sept. 2021
Dear Guest,
Thank you for your recent stay at DoubleTree by Hilton Cluj - City Plaza.
It pleases us to see that your stay was very satisfied by our staff and services. We're delighted your experience with us is so wonderful! At DoubleTree by Hilton Cluj - City Plaza, we strive to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible.
Best regards,
Angela Pop
Room Division Manager
10/10 – Hervorragend
Ana
Geschäftlich gereist
1. Sept. 2021
Muy buena opción para Cluj centro
El hotel es muy cómodo y limpio, las personas que trabajan en el hotel están deseando ayudar. Está en una zona muy buena muy cerca del centro, muy accesible andando a zona de restaurantes.
Ana
Aufenthalt von 2 Nächten im August 2021
Antwort von Angela Pop am 1. Sept. 2021
Estimado huésped,
¡Estamos encantados de que su experiencia con nosotros fue tan buena!
En DoubleTree by Hilton Cluj - City Plaza, nos esforzamos por hacer que todos nuestros huéspedes se sientan bienvenidos y relajados durante su tiempo con nosotros. Es fantástico que nuestro equipo ha logrado satisfacer sus necesidades y ayudarlo de cualquier manera posible.
Esperamos pronto darle la bienvenida de nuevo en nuestro hotel.
Sinceramente,
Angela Pop
Room Division Manager
10/10 – Hervorragend
Verifizierter Reisender
21. Aug. 2021
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Verifizierter Reisender
Aufenthalt von 3 Nächten im August 2021
Antwort von Angela Pop am 21. Sept. 2021
Dear Guest,
Thank you for being our guest at the DoubleTree by Hilton Cluj - City Plaza.
It pleases us to see that on your last stay you was very satisfied by our staff and services. We want you as our guest and are hopeful that you will afford us the opportunity to provide lodging services in the future.
We are looking forward to welcome you again in our hotel.
Best regards,
Angela Pop
Room Division Manager
10/10 – Hervorragend
Guillaume
27. Juli 2021
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Guillaume
Aufenthalt von 1 Nacht im Juli 2021
Antwort von Angela Pop am 3. Aug. 2021
Dear Guest,
Thank you for choosing DoubleTree by Hilton Cluj - City Plaza for your recent stay in Cluj-Napoca.
It pleases us to see that our hotel and services has met your expectations.
On behalf of the whole team, we do hope we will be honoured and host you again in our hotel, whenever your travels bring you back to our beautiful city.
Kind regards,
Angela Pop
Room Division Manager
10/10 – Hervorragend
Verifizierter Reisender
23. Juni 2021
Verifizierter Reisender
Aufenthalt von 8 Nächten im Juni 2021
Antwort von Angela Pop am 3. Aug. 2021
Dear Guest,
Thank you for having been our guest at the DoubleTree by Hilton Cluj - City Plaza.
We would like to thank you for your appreciation and for your future visit to Cluj we would be happy to choose us again.
Kind regards,
Angela Pop
Room Division Manager
10/10 – Hervorragend
Patxi
Geschäftlich gereist
9. Mai 2021
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Patxi
Aufenthalt von 3 Nächten im April 2021
Antwort von Angela Pop am 10. Mai 2021
Dear Guest,
Thank you for having been our guest at the DoubleTree by Hilton Cluj - City Plaza and for taking the time to provide us with valuable feedback.
On behalf of the whole team, we would like to thank you for your appreciation and we will be honoured and host you again in our hotel, whenever your travels bring you back to Cluj Napoca.
It was our pleasure to welcome you to our property and we are happy that overall you had a great experience with us and feel safe in our hotel!
Warmest regards,
Angela Pop
Room Division Manager