Außenbereich

Bewertungen von Angsana Laguna Phuket

5 out of 5
Angsana Laguna Phuket
10 Moo 4, Srisoonthorn Road, Choeng Thale, Phuket

Bewertungen

8,8

Hervorragend

374 von insgesamt 720 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
246 von insgesamt 720 Gästebewertungen haben eine Bewertung von 8 - Gut" "
63 von insgesamt 720 Gästebewertungen haben eine Bewertung von 6 - Okay" "
26 von insgesamt 720 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
11 von insgesamt 720 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

8,8/10

Personal & Service

8,8/10

Ausstattung

8,6/10

Zustand der Unterkunft

9,2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Melanie

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im September 2022

10/10 – Hervorragend

Tom

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Strandurlaub
Sehr schöne Anlage Lofthäuser an der Lagune mit schöner Aussicht Gute Erreichbarkeit der anderen Hotels mit Shuttleboot
Aufenthalt von 7 Nächten im März 2020
Antwort von Guest Relations Supervisor. am 18. März 2020
Thank you for your review! Hope you liked the hotel facilities. It's a pleasure for us to know that you enjoyed your holiday, and we will be glad to see you again!

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im März 2020
Antwort von Guest Relations Supervisor am 15. März 2020
Thank you for your feedback. We appreciate it!

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 14 Nächten im Februar 2020
Antwort von Guest Relations Supervisor am 8. März 2020
Thanks for your feedback.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 14 Nächten im Oktober 2019
Antwort von Michal am 25. Okt. 2019
Thank you for your review and hope to have your return in the nearest future. Sincerely yours, Michal Zitek Area General Manager

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr sauberes Hotel in einer sehr weitläufigen Anlage, Service sehr gut, Qualität des Essens gut, preislich eher am oberen Rand der Skala.
Aufenthalt von 7 Nächten im Oktober 2018
Antwort von Michal Zitek am 20. Dez. 2018
Thank you for your fantastic review and we are delighted you had a wonderful experience at Angsana Laguna Phuket. Very much look forward for your return. Sincerely, Michal Zitek General Manager

10/10 – Hervorragend

Alex, Zürich

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wir waren mit unseren 3 Kinder in einer 3 Zimmer Villa, welche super ausgerüstet war. Jeden Tag gereinigt, super Frühstück im Bodega. Der zweite Frühstücksraum Marketplace ist sehr viel lauter und gedrängt! Wunderschöner Strand. Poolanlage riesig. Gepflegte Anlage. Super freundliche Security, Bedienung und Personal! Wir kommen wieder
Aufenthalt von 10 Nächten im April 2018
Antwort von Michal Zitek am 28. Mai 2018
Thank you very much for your valuable review and appreciate your positive remarks about our resort. It was nice to hear that you had a delightful experience at the Angsana Laguna Phuket, and we look forward to welcoming you back for another memorable stay in the near future. Warm regards, Michal Zitek General Manager

8/10 – Gut

rainer, aalen

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Schönes Hotel, schöne Anlage, leider laut
Sehr schöne Hotelanlage, Zimmer groß und sehr sauber, große Pool-Landschaft, gutes Gastronomiengebot, leider Zimmer sehr hellhörig und laut, ab 6 Uhr morgens fahren die Zimmermädchen mit ihren wägen durch die Gänge (Fliesenböden), extrem laut
Aufenthalt von 12 Nächten im Oktober 2017
Antwort von Pedcharat am 17. Nov. 2017
Thank you for your value feedback for our improve. We are look forward to welcome you back to our property.

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
Entspannter Urlaub mit Lagunengeruch

10/10 – Hervorragend

Ulrich

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Antwort von General Manager am 13. Okt. 2016
Dear Ulrich, Thank you for your 5-stars review rating. We are glad that you enjoyed your stay at our resort, and we hope to have the opportunity to welcome you back soon. Warm regards, Brian Connelly, General Manager

10/10 – Hervorragend

Helena, NRW

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Die Zimmer, der Pool und die ganze hotelanlage sind in einem gepflegtem Zustand. Sehr freundliches Hotelpersonal. Alles bestens! Gerne kommen wir wieder.
Antwort von Brian am 8. Jan. 2016
Dear Helena Thank you for your positive feedback. It was a pleasure to read that you enjoyed a vibrant holiday at our resort and was excited to hear about your intention to return. We look forward to welcoming you back soon. Warm regards, Brian Connelly General Manager

10/10 – Hervorragend

Christian, München

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Traumhaftes Hotel direkt am Meer
Hotel mit einzigartiger Lagunenlandschaft, Swimm-up Bar und Pool mit Blick über das Meer. Hotel selber schon etwas älter, aber in gutem Zustand - angenehmes und sehr breites Frühstücksbuffet.
Antwort von Jerry am 24. Mai 2014
Sehr geehrter Gast, Vielen Dank für das positive Feedback. Wir hoffen, Sie bald wieder als Gast bei uns im Angsana Laguna Phuket begrüssen zu dürfen. Mit freundlichem Gruss, Alpha Eldiansyah Executive Assistant Manager

8/10 – Gut

Klaus, Wien

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Schöne Atmosphäre, besonders am Abend
die Loy Krathong Bar mit der Band "Blue Room" hat uns besonders gut gefallen. Für diese Gruppe sollte in der Anlage mehr Werbung gemacht werden. Es ist schade, dass nur so wenig Leute zuhören.
Antwort von Jerry am 22. März 2014
Dear Klaus, Thank you for your positive review, and for highlighting the BluRoom Band. Your feedback and suggestion have been shared accordingly. We hope to welcome you back soon. Kind regards, Jerry John General Manager

10/10 – Hervorragend

Thorsten, Homburg

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sheraton Grande Laguna - I had a great stay
The location close to the golf course, the friendly service and the quality of my room where better than expected. I would come back - a great resort!

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Luxus pur in Phuket
Eine luxuriös, grosszügig angelegte Anlage mit allem Komfort, Strand- oder Lagunenblick von jedem Zimmer aus, besonders die Villas sind extrem weitläufig (3 Etagen, 1 Terasse, 1 Dachterasse, mehrere Bäder, komplette Küchenzeile, Flat TV, DVD Player, jeglicher Komfort) angelegt und stets gut unterhalten. Restaurant Service perfekt, besonders das Frühstücksbuffet an 2 Orten, mit Life Cooking war excellent. Alle Wünsche wurden erfüllt.

10/10 – Hervorragend

Ömer

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024

10/10 – Hervorragend

Sergio

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice place to stay! We stayed for more time than what we had booked and we will return!
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Kanittha am 18. Feb. 2024
Dear Sergio,I would like to extend our thanks for sharing your feedback on your recent stay at Angsana Laguna Phuket. Our team is very pleased to note that you had an enjoyable stay with us. We will definitely look forward to your return.Sincerely yours,Kanittha DetmakHotel Manager

10/10 – Hervorragend

Paula

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Best hotel in the area, had such a relaxing time with all the gardens and quiet areas around the property. Beautiful pools and right in front of the ocean.
Aufenthalt von 6 Nächten im September 2023
Antwort von Kanittha am 29. Okt. 2023
Dear Paula,Thank you for taking the time to post your inspiring review and for your recent visit at Angsana Laguna Phuket. Our team is very pleased to lean that you were impressed with our resort, location, and swimming pool. Your kind comments are highly appreciated and have been shared with our team members.We look forward to welcoming you to our “Island within an sland” resort in the not too distant future.Sincerely yours,Kanittha DetmakHotel Manager

10/10 – Hervorragend

Rodrick

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Really pleasant place to be with your love ones. I will definitely go back again
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Kanittha am 11. Okt. 2023
Dear Rodrick,Myself and the team of Angsana Laguna Phuket have been delighted to read of your super-positive comments and 5-star rating of our resort and services.We appreciate such fine comments and are so happy to learn of your most enjoyable stay with us.We do hope that you will have the opportunity to return to Angsana Laguna Phuket very soon .Sincerely yours,Kanittha DetmakHotel Manager8

10/10 – Hervorragend

Shohei

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
素敵なホテルでしたが、レストランが割高。周辺にお店はないので、毎回タクシーで移動てのも少し面倒でした。 ボートアベニューまでシャトルバスが無料であれば、ぜひまたリピートしたいです!
Aufenthalt von 4 Nächten im Juli 2023

6/10 – Okay

Hamad, dammam

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Personal & Service
There were many repairs in the hotel and maintenance work, and there was a difficulty in reaching the room
Aufenthalt von 5 Nächten im Juli 2023
Antwort von Kanittha am 10. Juli 2023
Dear Hamad,We appreciate you taking your time to post your comments regarding your stay at Angsana Laguna Phuket. We are well noted on your feedback regarding the maintenance works, and apologize for any inconvenience caused.Thank you again for sharing your thoughts with us. We value your patronage and look forward to welcoming you back to Angsana Laguna should your explorations bring you back to Phuket in the future.Sincerely yours,Kanittha DetmakHotel Manager

10/10 – Hervorragend

SHUNTARO

Aufenthalt von 1 Nacht im Juni 2023
Antwort von Kanittha am 10. Juli 2023
Dear SHUNTARO,Thank you for your review and for staying at Angsana Laguna Phuket. We do look forward to welcoming you back as soon at the opportunity may arise.Sincerely yours,Kanittha DetmakHotel Manager

4/10 – Schlecht

Thanh, Sacramento

Verbesserungswürdig: Sauberkeit
Aufenthalt von 2 Nächten im Mai 2023

10/10 – Hervorragend

Ben

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was excellent.
Antwort von Kanittha am 13. Dez. 2022
Dear Ben,Thank you so much for this 5-star response in appreciation of the excellent service provided to you from the team at Angsana Laguna Phuket.We are always excited to read of the complete satisfaction enjoyed by our customers. Feedback such as this encourages us to continue our focus on excellence. We look forward to welcoming you back to Angsana Laguna Phuket in the near future for another enjoyable vacation.Sincerely yours,Kanittha DetmakHotel Manager

10/10 – Hervorragend

Brian

Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Excellent Resort
Antwort von Kanittha am 9. Dez. 2022
Dear Brian,Thank you for taking time to share us your experience at Angsana Laguna Phuket. Your review is truly encouraging and supports our aim to deliver exceptional service and create lasting and treasured memories for all guests.We do hope that you will have an opportunity to visit us again, and we look forward to the pleasure of welcoming you back to Phuket.Sincerely yours,Kanittha DetmakHotel Manager

10/10 – Hervorragend

Larry, Eagan

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful resort! relaxing beach areas. The Thai people never disappoint. Always smiling, soft spoken, willingness to provide excellent customer service is unmatched in the hospitality industry. Since im being honest here. I should mention that the resort is showing some signs of aging. Upside is, i did see renovation signs as well. So obviously they are addressing the problems. Last thing to mention, they have a small gaming area that needs to be upgraded. Hopefully that will be addressed as well. My wife and i will be back. Can't wait
Aufenthalt von 1 Nacht im Dezember 2022
Antwort von Kanittha am 6. Dez. 2022
Dear Larry,Many thanks for choosing Angsana Laguna Phuket as your travel destination and for taking time to share your experience. Your kind words will certainly be shared with our team.We acknowledge your constructive feedback regarding the gaming area. This will be reviewed in our Product Development Meeting.Thank you again for your your recent visit. We do look forward to welcoming you back as soon at the opportunity may arise.Sincerely yours,Kanittha DetmakHotel Manager

10/10 – Hervorragend

Michael

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im November 2022

10/10 – Hervorragend

Arhan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Exceptional service, spacious rooms and the staff are incredibly friendly. The hotel is in an area of supreme natural beauty, our room overlooked the lagoon (where there was plenty of fun activities - kayaking, paddle boarding etc.) and mountains behind it, we were also only a 5 min walk from a private beach. Absolutely sensational value for money, would recommend to all.
Aufenthalt von 6 Nächten im Oktober 2022
Antwort von Kanittha am 27. Okt. 2022
Dear Arhan,Myself and the team of Angsana Laguna Phuket have been delighted to read of your positive comments and 5-star rating of our resort and services. Feedback such as this is shared with all of our associates and motivates us to continue our service focus for all of our future guests too.We look forward to welcoming you back to our enchanting resort in the not too distant future.Sincerely yours,Kanittha DetmakHotel Manager

10/10 – Hervorragend

Yoshinori

Mit der Familie gereist
Gut: Personal & Service und Komfort des Zimmers
Aufenthalt von 5 Nächten im August 2022
Antwort von Michal Zitek am 23. Aug. 2022
Thank you very much for your excellent rating for us.

10/10 – Hervorragend

Oren

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Отличный отель для отдыха с детьми. Чистота на территории и в номерах, номера большие со всем необходимым для комфортного отдыха, завтраки очень разнообразны и вкусные. Обязательно вернёмся в следующий раз.
Aufenthalt von 4 Nächten im Juli 2022
Antwort von Michal Zitek am 9. Aug. 2022
Dear Oren, Thank you for taking time to share your feedback about Angsana Laguna Phuket. It is fantastic to hear that you were particularly impressed with our resort, room, and breakfast. Your comments are always most appreciated helpful for us in maintaining a high level of service to our guests. We look forward to welcoming you back again in the future. Sincerely,

8/10 – Gut

catherine

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Vast hotel but well maintained . The staff was amazing and very helpful. The location is good . The beach was very dirty full of plastics( certainly because the monsoon but nobody seems to care) . Breakfast was fine ( very good coffee) . We had a huge room . Air cond was too cold .we regretted not to have a fan . We had a very good dinner at the Thai restaurant . We recommend this hotel for families or group of friends.
Aufenthalt von 3 Nächten im Mai 2022
Antwort von Michal Zitek am 13. Juni 2022
Dear catherine, We greatly appreciate the time you have taken to post your comments regarding your recent stay at Angsana Laguna Phuket. We are all truly delighted to learn that you had an enjoyable experience. We do hope that you will have an opportunity to visit us again, and we look forward to the pleasure of welcoming you back to Phuket. Kind regards, Michal Zitek Senior Area General Manageer

10/10 – Hervorragend

Diana

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A remarkable stay and great escape.
A highly sanitized resort. Remarkable staff who do or offer a profound number of things to assist or make your stay easier or more enjoyable. This was my 7th stay at Angsana Laguna. I first stayed there when it was owned by Sheraton. This time I was invited to two private cocktail parties. Close family (a group of 5 also stayed in a 3 storey island duplex. I used the Angsana Spa once and Banyan Tree Spa twice for extended periods as I usually do with remarkable expertise from the highly trained girls who do the massage. Profound thanks to Ariel Campos, acting manager of BTMA at Banyan Tree resort and his son, John Riel Campos, a recent, impressive and progressive hospitality intern at Angsana who facilitated my obtaining a charger for my Apple Mac Air which I had inadvertently left in Sydney, Australia. I needed it to support my work as a teacher in Australia and Ariel Campos drove me to Central to obtain another one at one of the IT shops. His sincere support was greatly appreciated. I would also go to the bar lounge area at Banyan Tree most afternoons and for dinner at Saffron and greatly appreciated the ambience of that part of the Banyan Tree resort with beautiful live jazz from Donna Campos and her colleagues. Profound thanks to all the Angsana staff and Banyan Tree staff with whom I came into contact and who extended support. Eternally grateful. 🙏 They are all to be commended. Diana Fraser
Aufenthalt von 9 Nächten im April 2022
Antwort von Michal Zitek am 11. Mai 2022
Dear Diana, We have been delighted to read of your super-positive comments and 5-star rating of our resort and services. We appreciate such fine comments and are so happy to learn of your most enjoyable stay with us. We do hope that you will have the opportunity to return to Angsana Laguna Phuket very soon. Best Regards,

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im November 2021
Antwort von Michal Zitek am 30. Nov. 2021
Thank you for your feedback.

10/10 – Hervorragend

David

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Oktober 2021

10/10 – Hervorragend

Thitaree

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im April 2021

6/10 – Okay

Verifizierter Reisender

Aufenthalt von 5 Nächten im April 2021

10/10 – Hervorragend

Roger, South Yorkshire UK

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The location of the Angsana is excellent within the Laguna complex. The 2 bedroom villa we were allocated was most welcome. For the 4 of us to be accommodated together was a great asset while coronavirus virus lock down in place. Our outside journeys were somewhat restricted for the last 4 days so the lounge was very useful. We were upgraded to the villa due to it being our third stay. The staff throughout were exceptional once again. Thety provided fantastic service during these abnormal times. We all wish them well throughout this terrible fast spreading virus.
Aufenthalt von 14 Nächten im März 2020
Antwort von Michal am 10. Apr. 2020
Dear Roger, Warmest greetings from Phuket! The entire team of Angsana Laguna Phuket is delighted to review your positive feedback following your recent visit. It was rewarding to hear that your stay exceeded your expectations and you found our location to be excellent. It was also nice to hear your comments on our two bedroom villa and the exceptional service you received from our staff. We take great pride in knowing we are doing it right to support our aim to create lasting memories for our guests. Thank you again for your trust and loyalty in Angsana properties. We do look forward to welcoming you back as soon at the opportunity may arise. Best wishes from all of us here in Phuket, Michal Zitek Area General Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2020
Antwort von Michal Zitek am 29. März 2020
Dear Anonymous , Sunny greetings from Phuket! We greatly appreciate the time you have taken to post your comments regarding your recent stay at Angsana Laguna Phuket. We are all truly delighted to learn that you had an enjoyable experience. We do hope that you will have an opportunity to visit us again, and we look forward to the pleasure of welcoming you back to Phuket. Kind regards, Michal Zitek Area General Manageer

2/10 – Ungenügend

Verifizierter Reisender

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is not a 5 star hotel. It is in desperate need of refurbishment, the service is awful, it is ridiculously overpriced for the quality of everything. It feels like a glorified travelodge. It was so dirty we had to move to 5 different rooms before we could find one we felt comfortable enough to sleep in for a night. We checked out 4 days early as we couldn't bear to stay any longer. Worst hotel i've ever been to and completely misleading from the photos.
Aufenthalt von 6 Nächten im Februar 2020
Antwort von Guest Relations Supervisor am 6. März 2020
Thank you very much for your review. We value your opinion, and appreciate all kind of feedback. That will help us to recognize all concerns, and improve our property and service in the areas, where it is really necessary. Again, thanks for your time and understanding!

10/10 – Hervorragend

Joon Young

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
시설이 약간 노후하긴 했으나 서비스는 무척 좋았습니다. 그런데 룸서비스로 주문한 음식들은 타 호텔 대비 퀄리티가 조금 떨어진다고 느껴졌습니다.
Aufenthalt von 4 Nächten im Februar 2020
Antwort von Michal am 4. März 2020
Dear Joon Young, 최근에 머무신 것에 대한 피드백 감사합니다. 지내시는 동안 기대에 미치지 못한 경험을 하신 점 유감스럽게 생각하며 불편함을 겪으신 점 죄송합니다. 당신의 소중한 의견은 저희 호텔에 빠른 성장과 더 나은 서비스를 준비할 수 있는 중요한 원동력 입니다. 당신의 여행이 푸켓으로 발걸음을 옮기신다면 다시 한번 따뜻한 태국의 미소와 함께 환대할 수 있기를 바랍니다. Kind regards, Michal Zitek Area General Manager

8/10 – Gut

Ann, 臺灣

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
渡假村裡有自己的湖泊真的很棒,可以免費遊湖以及玩水上活動(獨木舟、SUP、帆船),還有超長的泳池,泳池活動也很有趣,水上溜滑梯、踩板道、水上排球、水上足球,都很有趣!設施很齊全:)。可以直接通往沙灘也超棒的,還有數量充足的躺椅,很舒適。甚至有免費接駁公車,可以到附近的市集逛逛,非常方便。
Aufenthalt von 2 Nächten im Februar 2020
Antwort von Guest Relations Supervisor am 6. März 2020
Thank you for your feedback. We appreciate your time taken to share your impression about vacation. Thanks for choosing "Angsana Laguna" for your holiday. We will be happy to see you agin.

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is a beautiful resort and is great for families. Wonderful pools, good food, comfortable rooms.
Aufenthalt von 7 Nächten im Februar 2020
Antwort von Guest Relations Supervisor. am 23. Feb. 2020
Thank you very much for this kind of review. It's always good to receive such a feedback from our guests. We are doing our best to provide a good quality product and service for our guests. Will be happy to greet you in our hotel again.

6/10 – Okay

よし, 相模原

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
連泊時、バスローブが足りない。TVのリモコンがスイッチとボリューム以外効かない。修理をお願いしたが、直っていない。
Aufenthalt von 3 Nächten im Februar 2020
Antwort von Guest Relations Supervisor. am 22. Feb. 2020
Thank you for your review. We will make a note regarding this. Your feedback is very important for us, as it helps to make our facilities and our service better. We are sure that these small issues will not bother you, when you come next time to Angsana Laguna. Thank you for your feedback again.

10/10 – Hervorragend

Tian

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lugnt och fint
Allt är bra! Kanske lite långt från stranden.
Aufenthalt von 4 Nächten im Dezember 2019
Antwort von Michal am 3. Feb. 2020
Dear Tian, Sawasdee krab from Phuket! I would like to extend our thanks for sharing your feedback regarding you recent visit at Angsana Laguna Phuket. We hope we will have a pleasure of seeing you again in the near future. Kind regards, Michal Zitek Area General Manager

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2020
Antwort von Michal am 31. Jan. 2020
Dear Anonymous, Thank you very much for taking the time to post your recent experience from your stay at Angsana Laguna Phuket. Your comments are always most appreciated helpful for us in maintaining a high level of service to our guests. We look forward to welcoming you back to our enchanting resort in the not too distant future. Kind regards, Michal Zitek Area General Manager

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2020
Antwort von Michal am 31. Jan. 2020
Dear Anonymous, Thank you for taking the time to post your review and for your recent visit at Angsana Laguna Phuket. We do look forward to have the pleasure of welcoming you back. Kind regards, Michal Zitek Area General Manager

6/10 – Okay

Verifizierter Reisender

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
主人と2人で泊まりました。ホテル自体は、家族連れやカップルが長期滞在して、のんびりするには、いいと思います。 ただ、バスタブに中々、湯が溜まらなかった。湯量が少ないのかと、夕食時中、3時間くらい入れ続けてやっと入れるくらいになった。2日目によく見ると、バスタブの栓が微妙にあまく、少しずつ抜けているようでした。あと、1日の宿泊予定だったので、拙い英語でホテルに伝えるのも面倒だし、そのままにして入りました。 もっと、英語が話せたらホテル内のイベント等にも参加出来て、楽しく過ごせたかと思います。
Aufenthalt von 3 Nächten im Januar 2020
Antwort von Michal am 31. Jan. 2020
Dear Anonymous, Warm greetings from Phuket. Thank you for taking time to share with us your experience at Angsana Laguna Phuket. I am sorry to learn of the hot water problem you experienced. I have passed this onto our Engineering team for their immediate review and further action. I do apologies for any inconvenience caused. Once again, thank you for bringing this issues to our attention so that we are able to measure the successes and opportunities for improvement. We do hope that we have the opportunity to welcome you back in the future. With best regards, Michal Zitek Area General Manager

6/10 – Okay

Verifizierter Reisender

Mit der Familie und kleinen Kindern gereist
Gut: Zustand der Unterkunft
●悪い点 たまたまだろうが、チェックインして部屋まで案内してくれたスタッフはろくにホテルや部屋の説明をしてくれなかった。コンビニの場所もきいたのに、ホテルの外にある!としか説明がなく、実際はシャトルバスが出ていてコンビニに行けた。そのほか、後で色々確認しないといけないことが多く、そのスタッフの対応にガッカリした。 朝ごはん会場が凄く寒い。また、メニュー数がそこまで多くなく、味もイマイチ。4日滞在したが途中で飽きてしまった。 部屋のアメニティに髭剃りやくし、石鹸が無く、都度お願いしないと持ってきてくれない。このレベルのホテルなら最初から用意しておいて欲しい。 アンサナランカーがとても素敵なホテルだったので、今回期待して予約したが正直期待外れだった。 ●よかった点 周りに何もないのでのんびりリゾートを味わえる。 プールが砂浜風になっていて子供が喜んだ。 キッズクラブも充実していた。ただ、20:00位まで開けて欲しい。18:00クローズは少し早いとおもった。
Aufenthalt von 4 Nächten im Januar 2020
Antwort von Michal am 31. Jan. 2020
Dear Anonymous, Thank you for your feedback and taking your time to post your comments. I am pleased to learn that you enjoyed the swimming pool and kids club. Your feedback regarding the amenities set up and breakfast have been reviewed for further improvement. Thank you for bringing these to our attention. We are sorry to hear of the lack of information provided in regards to the room orientation and the places nearby. Rest assure that the concerned associates have been briefed to ensure that the same situation does not re-occur. I do apologize for any inconvenience caused. Your comment about the operation time of our kids club has been passed onto our Director of Recreation for his review. Once again, thank you for sharing your thoughts. We value your patronage and do hope that we have the opportunity to regain your confidence and welcome you back in the near future. Kind regards, Michal Zitek Area General Manager

2/10 – Ungenügend

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
古いホテルはメンテナンスが重要。残念な滞在となりました。
旧シェラトン時代にも宿泊しましたが、メンテナンスの行き届いていない客室、客数に追いついていないサービス、全てにおいて残念な滞在でした。
Aufenthalt von 1 Nacht im Januar 2020
Antwort von Michal am 31. Jan. 2020
Dear Anonymous, Greetings from Phuket! We thank you for your taking the time to share your experience at Angsana Laguna Phuket. I was very sorry to learn of your disappointment with the services experienced during your stay with us. It never makes me proud to hear that we have failed to delight and assist a guest during their time at our resort. Your feedback regarding the poorly maintained room has been noted for further action. We do operate a continuous maintenance program throughout the resort especially the interior of the guest rooms to endeavor that our usual high standards are maintained. There are many projects were underway on our journey to keep the excellent reputation and spirit of Angsana Laguna alive. I would like to personally apologize for the shortfall in the service element that left you with an uncomfortable experience during stay. It is no excuse from our side and this matter will be looked into and addressed immediately. Whilst we can not change your initial experience with our resort, I do hope that we may have the opportunity to regain your confidence and look forward to welcoming you back in the future. Kind regards, Michal Zitek Area General Manager