Chocó-Urlaub buchen

Wir hatten leider ein sehr kleines Zimmer bei dem nicht mal der Koffer richtig geöffnet werden konnte und kein Fenster. Sonst war das Hotel sehr schön

Nice set up and location, but one of the worst service experiences ever had in a five star hotel. No response to multiple transport and concierge emails in advance, eight calls for s standard housekeeping service and fresh towels required, half of the basic needs not in the room when arrived - the team seems to be completely oberstrained. Even though the rooms and the hotel itself is nice, definitely not a hotel we can recommend!

The building and location are great. However there are many aspect from the service perspective that are not at the same level of the decoration and amenities of the rooms and building: NO COFFE IN COLOMBIA: The room had a nespresso coffee maker, however there was no way to get coffee capsules: I've asked the floor cleaning lady, the front desk at multiple shifts, that would, not be a problem if there would be a bar or restaurant at the hotel, but there is no service whatsoever after 10 am when breakfast is over. NO WATER: There is no water to drink available in the room other than the minibar bottles ($4 each), However there is a water fountain on the lobby but its not always available (many times it was empty), or there were no cups available. NO PRIVACY: the rooms with Jacuzzi face another building with no curtains or any type or privacy, so yes...you can take a bath and relax, but that's it you better get back to the room or provide a show to nearby neighbours. :-) LOBBY BAR/COFFE PLACE: althought there are tables and you a bar, there is no service at all and you can not purchase drinks or anything in the lobby bar and the rooftop is only opan for breakfast, it remains with no service during the rest of the day. I feel there were better options for similar prices, pictures look great, but service does not show in pictures.