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Bewertungen von Leonardo Hotel Chester

4 out of 5
Leonardo Hotel Chester
Pepper House, Pepper Street, Chester, England

Bewertungen

9,2

Wunderbar

422 von insgesamt 630 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
155 von insgesamt 630 Gästebewertungen haben eine Bewertung von 8 - Gut" "
38 von insgesamt 630 Gästebewertungen haben eine Bewertung von 6 - Okay" "
9 von insgesamt 630 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
6 von insgesamt 630 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

9,2/10

Personal & Service

8,8/10

Ausstattung

9,2/10

Zustand der Unterkunft

8,6/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Heike

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Zufriedenstellend
Es war schön, dass ich mein Zimmer schon früher bekommen gabe !
Aufenthalt von 8 Nächten im Oktober 2023
Antwort von carlie shiels am 27. Okt. 2023
Good morningThank you for taking the time to review your stay. We appreciate your feedback and hope to welcome you back soon

8/10 – Gut

Ronald, Hennef

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Die Unterkunft ist unmittelbar am historischen Stadtkern gelegen. Die Zimmergröße war sehr gut, das Bad auf neusten Stand. Das Frühstück war angemessen. Wir hatten einen tollen Aufenthalt in Chester
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Ewan am 22. Mai 2023
Dear Ronald Thank you for the great reviewI am so pleased you enjoyed your time in Chester We hope to welcome you back soonEwan Simpson

4/10 – Schlecht

Daniel

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
In excellent location tidy was just disappointing that check in was at 1500 but the room wasn't ready until 1545 no discount or anything offered by the hotel
Aufenthalt von 1 Nacht im Mai 2024
Antwort von carlie shiels am 28. Mai 2024
Good morning DanielThank you for taking the time to review your stayI apologise if there was a wait for your room, check in time is from 3pm, we always try to ensure the rooms are already at this time I am sorry for the wait

8/10 – Gut

susan

Mit dem Partner gereist
Fantastic stay, staff, rooms excellent in the heart of Chester
Aufenthalt von 1 Nacht im Mai 2024
Antwort von carlie shiels am 28. Mai 2024
Good morning SusanThank you for taking the time to review your stay We appreciate the lovely comments and hope to welcome you back soonKind regards

8/10 – Gut

gavin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
-
Aufenthalt von 1 Nacht im Mai 2024
Antwort von carlie shiels am 28. Mai 2024
Good morning GavinThank you for taking the time to review your stay We appreciate the lovely comments and hope to welcome you back soonKind regards

8/10 – Gut

David

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice hotel at a reasonable price within walking distance of all the sites in Chester. Restaurant not very good but there are plenty nearby and the Italian next door is great but nit cheap.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von carlie shiels am 28. Mai 2024
Good morning DavidThank you for taking the time to review your stay We appreciate the lovely comments and hope to welcome you back soonKind regards

10/10 – Hervorragend

Richard

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location, friendly staff, nice accommodations and safe and clean.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von carlie shiels am 16. Mai 2024
Good afternoon RichardThank you so much for the great reviewWe appreciate your lovely comments and hope to welcome you back soon

10/10 – Hervorragend

Gianluca

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent location, staff very friendly. Rooms quite spacious with no noise from the street.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von carlie shiels am 7. Mai 2024
Good morning GianlucaThank you for the great review We hope to welcome you back soon

10/10 – Hervorragend

Suzanne

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is the 2nd time we’ve stayed here. Great location.
Aufenthalt von 1 Nacht im März 2024
Antwort von Leo Chester am 7. Mai 2024
Hi Suzanne, thank you for the great review and for choosing the Leonardo Hotel Chester

10/10 – Hervorragend

Danielle

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very close to the centre, bars and restaurants. Beautiful hotel and lovely staff on hand
Aufenthalt von 1 Nacht im April 2024
Antwort von LeoChester am 3. Mai 2024
Hi Danielle, thank you for the great review and for choosing the Leonardo Hotel Chester.

10/10 – Hervorragend

Neil

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von LeoChester am 2. Mai 2024
Thank you for taking the time to review your recent stay at the Leonardo Hotel Chester.

6/10 – Okay

David

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
The hotel is well located, parking is close by. The rooms are clean and reasonably well appointed. Breakfast was good. Dinner was very poor. We stayed 2 nights but only ate dinner there one time. We learnt our lesson
Aufenthalt von 2 Nächten im April 2024
Antwort von carlie shiels am 23. Apr. 2024
Dear DavidThank you for taking the time to review your stay We appreciate your comments and hope to welcome you back soon

8/10 – Gut

Eiriann

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von LeoChester am 13. Apr. 2024
Delighted to read you enjoyed your recent stay and thank you for choosing the Leonardo Hotel Chester.

8/10 – Gut

Michael

Mit der Familie und kleinen Kindern gereist
Fab location, rooms nice if not perhaps a little tired. Staff fab and brekkie good for the price
Aufenthalt von 2 Nächten im April 2024
Antwort von LeoChester am 11. Apr. 2024
Hi Michael, thank you for the great review and for choosing the Leonardo Hotel Chester.

8/10 – Gut

Mark

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The fridge in our room was effectively a box with an internal light. No chill whatsoever. (room 211)
Aufenthalt von 1 Nacht im April 2024
Antwort von carlie shiels am 9. Apr. 2024
Thank you for taking the time to review your stayWe appreciate your comments and hope to welcome you back soon. We have asked maintenance to check the fridge

8/10 – Gut

Sean

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good location in City Centre next to bars, restaurants and shopping centre, ideal base for visit to Chester Zoo a short drive away
Aufenthalt von 1 Nacht im April 2024
Antwort von LeoChester am 7. Apr. 2024
Hi Sean, thank you for taking the time to review your recent stay and for choosing the Leonardo Hotel Chester.

10/10 – Hervorragend

Andy

Gut: Sauberkeit und Zustand der Unterkunft
Very good location. Very helpful staff.
Aufenthalt von 1 Nacht im April 2024
Antwort von carlie shiels am 4. Apr. 2024
Good morning AndyThank you for taking the time to review your stay. We appreciate your lovely comments and hope to welcome you back soon

6/10 – Okay

Jamie

Mit der Familie gereist
Gut: Sauberkeit
Need to sort booking through Expedia and lack of noting down the fact that the room included a child, so three people in total
Aufenthalt von 1 Nacht im März 2024
Antwort von carlie shiels am 3. Apr. 2024
Good morning JamieApologies, at the hotel we go off the number included in the room reserved. This did not include a child. We hope that you enjoyed your stay, sorry for this inconvenience.

6/10 – Okay

Jenni

Aufenthalt von 1 Nacht im März 2024
Antwort von carlie shiels am 16. Apr. 2024
Dear JenniThank you for taking the time to review your stay. We appreciate your comments in regards to your stay and hope to welcome you back soon

10/10 – Hervorragend

andrew t

Aufenthalt von 1 Nacht im März 2024
Antwort von carlie shiels am 15. Apr. 2024
Good morning AndrewThank you for taking the time to review your stay. We appreciate your comments and hope to welcome you back soon

10/10 – Hervorragend

Stephanie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The customer service was amazing. It was very quiet, clean and smells amazing! Definitely worth staying at!
Antwort von LeoChester am 23. März 2024
Hi Stephanie, thank you for the great review and for choosing the Leonardo Hotel Chester.

10/10 – Hervorragend

Tarikul

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful and clean hotel in a lovely location. The staff were hugely welcoming and friendly and i wiukd happily stay bere again.
Aufenthalt von 3 Nächten im März 2024

10/10 – Hervorragend

Bonnie

Aufenthalt von 1 Nacht im März 2024
Antwort von carlie shiels am 1. Apr. 2024
Good morning BonnieThank you for the great review.We appreciate your feedback and hope to welcome you back soonKind regardsCarlie Shiels

10/10 – Hervorragend

ALEXIS

Aufenthalt von 1 Nacht im März 2024
Antwort von LeoChester am 30. März 2024
Hi Alexis, thank you for the great review and for choosing the Leonardo Hotel Chester.

10/10 – Hervorragend

Nadia

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good location, close to the walls and other attractions.
Aufenthalt von 1 Nacht im März 2024
Antwort von carlie shiels am 11. März 2024
Good morning NadiaThank you for taking the time to review your stay. We are so pleased you enjoyed your time at the hotels and hope to welcome you back soonKind regardsCarlie Shiels

10/10 – Hervorragend

Steven

Mit der Familie gereist
Gut: Ausstattung
I would highly recommend to stay at the Leonardo Hotel Chester. Ideally located for access to shops and bars. Rooms were spacious and comfortable, breakfast was fantastic with plenty of choices and variety. A brilliant stay albeit for one night but highly recommended!
Aufenthalt von 1 Nacht im März 2024
Antwort von LeoChester am 8. März 2024
Hi Steven, thank you for the great review and for choosing the Leonardo Hotel Chester.

10/10 – Hervorragend

Kristy, Brooklyn

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Whilst staying here for a sad reason this time, it was as always comfortable and calming to come back to after a long day. Staff are always helpful and the beds are top notch. I recommended it to friends and family staying for the same reason and all were grateful. Will always stay here when in Chester.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von carlie shiels am 6. März 2024
Good morning KristyThank you for taking the time to review your stay We appreciate your lovely comments and hope to welcome you back soon

10/10 – Hervorragend

Elizabeth

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely staff , really helpful and particularly Zornitsa ! Lost a necklace and when someone found it and kindly handed it in, she went out of her way to make sure we got it back before we headed off back home and went above and beyond, thank you
Aufenthalt von 1 Nacht im März 2024
Antwort von carlie shiels am 4. März 2024
Good morning ElizabethThank you for the lovely feedback in regards to the service provided by ZorniWe will pass your comments on

10/10 – Hervorragend

Paul

Aufenthalt von 1 Nacht im Februar 2024
Antwort von carlie shiels am 28. Feb. 2024
Dear PaulThank you for taking the time to review your stay. We appreciate your lovely comments and hope to welcome you back soon

8/10 – Gut

Stephen

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great location and lovely staff
Lovely relaxing stay, and the service from the reception team was warm, inviting and friendly. A great central location to explore Chester made this hotel ideal. The only points in terms of feedback which isn't so positive is that we had to wait over 30 minutes to be served a drink in the bar and ended up going elsewhere which was disappointing. The cleanliness of room was also not great, a shaver head from orevious guest was on bathroom floor as well as a pair of socks in bedroom near wardrobe. Overall a lovely weekend.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von carlie shiels am 28. Feb. 2024
Dear StephenThank you for taking the time to review your stay. We appreciate your lovely comments and hope to welcome you back soon

10/10 – Hervorragend

Richard

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great stay
Hotel offered excellent food and service , all the staff were very friendly and helpful
Aufenthalt von 4 Nächten im Februar 2024
Antwort von carlie shiels am 28. Feb. 2024
Dear RichardThank you for taking the time to review your stay. We appreciate your lovely comments and hope to welcome you back soon

10/10 – Hervorragend

Ella

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von carlie shiels am 28. Feb. 2024
Dear EllaThank you for taking the time to review your stay. We appreciate your lovely comments and hope to welcome you back soon

8/10 – Gut

Kevin

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Weekend stay
All good will recommend to others and will use this change again
Aufenthalt von 1 Nacht im Februar 2024
Antwort von carlie shiels am 19. Feb. 2024
Good afternoon KevinThank you for the great review of your stay. We appreciate the comments and hope to welcome you back soonKind regards

6/10 – Okay

Chantelle

Gut: Personal & Service
Average hotel, I would say this is very similar to a travel lodge hotel. It was an ok stay but definitely not worth £210 for the night. Cleanliness was ok, I do think the cleaner may have overlooked stripper advertising cards at the side of our bed though lol. Breakfast was average 5/10 would have rather have paid the extra money and gone to a proper cafe tbh. Other than that ok
Aufenthalt von 1 Nacht im Februar 2024
Antwort von carlie shiels am 19. Feb. 2024
Dear ChantelleThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 – Hervorragend

Steven

Aufenthalt von 1 Nacht im Februar 2024
Antwort von carlie shiels am 19. Feb. 2024
Good afternoon Steven Thank you for the great review of your stay. We appreciate the comments and hope to welcome you back soonKind regards

8/10 – Gut

Christopher

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von carlie shiels am 19. Feb. 2024
Good afternoon Christopher Thank you for the great review of your stay. We appreciate the comments and hope to welcome you back soonKind regards

8/10 – Gut

Mark

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great hotel but don’t be in a hurry for breakfast.
Hotel was great, we stayed two nights unfortunately they let themselves down on the second morning. Breakfast was busy and the kitchen was not coping with the demand when I went to get hot food there was no sausages, no eggs, no beans and very little of anything and replacement were very slow in coming. this spoiled what had been a good stay.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von carlie shiels am 19. Feb. 2024
Dear MarkThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 – Hervorragend

Carwyn

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very welcoming and nice customers,rooms very tidy well worth the price
Aufenthalt von 1 Nacht im Februar 2024
Antwort von carlie shiels am 19. Feb. 2024
Good afternoon CarwynThank you for the great review of your stay. We appreciate the comments and hope to welcome you back soonKind regards

10/10 – Hervorragend

David

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von carlie shiels am 19. Feb. 2024
Good afternoon DavidThank you for the great review of your stay. We appreciate the comments and hope to welcome you back soonKind regards

10/10 – Hervorragend

Kristy, Brooklyn

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Always stay at this location when visiting loved ones. It’s comfortable, quiet, and convenient to the best of the area. Staff are super helpful and even delivered a space heater when we couldn’t reset room heat. Recommend to anyone coming to the area
Aufenthalt von 3 Nächten im Februar 2024
Antwort von carlie shiels am 19. Feb. 2024
Good afternoon KristyThank you for the great review of your stay. We appreciate the comments and hope to welcome you back soonKind regards

8/10 – Gut

Simon

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Februar 2024
Antwort von carlie shiels am 19. Feb. 2024
Good afternoon SimonThank you for the great review of your stay. We appreciate the comments and hope to welcome you back soonKind regards

10/10 – Hervorragend

Diane

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Great location, great staff, comfy beds! Little cleaning snags in the bathroom and more towels should be provided but other than that a great place to stay! There was also a great selection of coffee and tea in the room. Would stay again!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von carlie shiels am 19. Feb. 2024
Good afternoon DianeThank you for the great review of your stay. We appreciate the comments and hope to welcome you back soonKind regards

8/10 – Gut

Ros

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room was decent size and nice position . It was quite and had nice wet room Bed was comfortable. Breakfast was good. The Staff where friendly and helpful The only problem we had was heating which was not on The receptionist was up and sorted it out quickly. Would definitley recomend and will go back in the future.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von carlie shiels am 19. Feb. 2024
Good afternoon Ros Thank you for the great review of your stay. We appreciate the comments and hope to welcome you back soonKind regards

6/10 – Okay

J

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wouldn’t be staying again
Not impressed staying at a supposedly 4* hotel which has an empty fridge in every room yet no bottled water for guests! Hotel bar closed at 10 pm also. The room was disability abled and had the red pull chords and low sink, again sorry but not happy with this either. We paid a lot more money for the room than was advertised the week before our stay (and even the day before) yet we were given a this room. We arrived early (13:45) and check in wasn’t until 15:00 (I hadn’t realised) it was no problem, we left our luggage and went for a wander and popped back at 15:30. An out of date notice was on desk in the reception apologising for the bar closing early(10pm) for the whole of January. Our stay was February. Overall. There are a lot of hotels out there - would I return to this one? … no. Recommend? … no again.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von carlie shiels am 19. Feb. 2024
Dear JThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 – Hervorragend

n

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Chester weekend
Lovely friendly hotel. Fantastic location!! Would definitely stay there again.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von carlie shiels am 5. Feb. 2024
Good morning Thank you for the great review. We appreciate your lovely comments and hope to welcome you back soonKind regardsCarlie Shiels

6/10 – Okay

Christopher

Mit dem Partner gereist
Gut: Personal & Service
The property is in a good location. The rooms are a little tired and we did have to do a little cleaning of the toilet when we arrived. The shower gel provided was like water so I'm not quite sure how that came about. The breakfast is ok but you always end up waiting for items as they run out (we've stayed here twice before) this time it was bacon and hashbrowns for me. The bar area is ok. The staff are generally pleasant.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von carlie shiels am 5. Feb. 2024
Good morning ChristopherThank you for the review. We appreciate your comments and hope to welcome you back soonKind regardsCarlie Shiels

6/10 – Okay

Joseph

Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Disappointed to arrive to a bag of rubbish outside the door, and lipstick on the cup when we made a drink. The room was very nice, and the bed comfortable. A pity to be let down by basic oversights
Aufenthalt von 1 Nacht im Februar 2024
Antwort von carlie shiels am 5. Feb. 2024
Good morning JosephThank you for the review. We appreciate your comments and apologize for the rubbish,. This did not belong to the hotel it was from the venue next door who where cleaning hope to welcome you back soonKind regardsCarlie Shiels

10/10 – Hervorragend

David

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall excellent
Aufenthalt von 1 Nacht im Januar 2024
Antwort von carlie shiels am 5. Feb. 2024
Good morning DavidThank you for the great review. We appreciate your lovely comments and hope to welcome you back soonKind regardsCarlie Shiels

8/10 – Gut

Toni

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Birthday stay
The leonardo was a very clean centraly located .staff were very efficient and friendly .The rooms were clean and modern .if there was one thing the heating system woke us a few times in the night making terrible noises .Breakfast was good but not the hotest .we had breskfast at 8.45 a monday .Attention needs to be taken to heating system so guests get a good nights sleep
Aufenthalt von 1 Nacht im Januar 2024
Antwort von carlie shiels am 5. Feb. 2024
Good morning ToniThank you for the review. We appreciate your comments and hope to welcome you back soonKind regardsCarlie Shiels

6/10 – Okay

Samantha

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Perfectly located and lovely hotel. Disappointed that after heading back to the hotel after a meal out we couldn’t get a drink at 9.30pm, it was advertised that the bar was open until 10pm only during January but was advised that they had to clean up before that! Did spoil it a little.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von carlie shiels am 5. Feb. 2024
Good morning SamanthaThank you for the review. We appreciate your comments and hope to welcome you back soonKind regardsCarlie Shiels