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Bewertungen von Leonardo Hotel Cheltenham

4 out of 5
Leonardo Hotel Cheltenham
Gloucester Road, Cheltenham, England

Bewertungen

8,4

Sehr gut

339 von insgesamt 879 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
362 von insgesamt 879 Gästebewertungen haben eine Bewertung von 8 - Gut" "
114 von insgesamt 879 Gästebewertungen haben eine Bewertung von 6 - Okay" "
55 von insgesamt 879 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
9 von insgesamt 879 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,6/10

Sauberkeit

8,6/10

Personal & Service

8,2/10

Ausstattung

8,0/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Torsten

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Laute Umgebung. Still waiting for the invoice via email or paper.
Aufenthalt von 1 Nacht im März 2024
Antwort von Peter am 13. März 2024
Thank you for your review and I can see that a copy of your invoice has been forwarded over to you, however pleased don't hesitate to contact us shoudl you require anything further, and we do hope to see you again

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Fast Check-In and the personal were extremely friendly. Breakfast was recommended. Mattress very good. Close to the Airport Gloustershire (5 Minutes) Do not forget the travel plug, because you can’t get one there.
Aufenthalt von 1 Nacht im Juli 2019
Antwort von Peter am 3. Juli 2019
Thank you for a lovely review following your stay and we look forward to seeing you again soon Kind regards Peter Hendry

10/10 – Hervorragend

Andrea Mary

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A lovely hotel, only moan would be is being charged for parking
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Derek

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Enjoyed my stay. Great option for Cheltenham short breaks.
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Georgina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The hotel was OK but seemed a little tired and had no air con in the bedrooms and as it was a hot day sleep proved difficult. A fan was provided which helped a little. We didn't have time to use the leisure facilities so cant comment. Breakfast was good with plenty of choice. We had a little walk around the area, not much around a supermarket and couple of places to eat if you didn't want to eat in the hotel, probably wouldn't have done this had it not been light as don't know the area but there was an underpass which avoided crossing the busy road. All the staff we came across were lovely, friendly and helpful. we would stay again if in the area as price was reasonable compared to other hotels.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Emma

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Sam

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great staff, very professional and welcoming Hotel had a nice friendly atmosphere
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Peter am 8. Mai 2024
Dear Sam. Thank you for a great review and we hope to see you soon

8/10 – Gut

Kully, Rugby

Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Namasiku

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff right across were really helpful, with a very welcoming ‘can do’ approach. The health club facilities are very good - steam room, sauna, hot tub, and swimming pool. There is plenty of space in this hotel.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Peter am 8. Mai 2024
Dear Namasiku, thank you for such a lovely review and so pleased you were able to enjoy the leisure facilities. We cant wait to see you again

10/10 – Hervorragend

Elaine

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excelente staff in the reception to the cleaning
Aufenthalt von 3 Nächten im April 2024
Antwort von Leonardo Hotel Cheltenham am 18. Mai 2024
Dear Elaine,Thank you for your review, we are glad you had a great stay with us and we look forward to welcoming you back again soon!Kind Regards,The Leonardo Cheltenham Team

10/10 – Hervorragend

Elaine

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff very friendly
Aufenthalt von 3 Nächten im April 2024
Antwort von Peter am 8. Mai 2024
Dear Elaine. Thank you for a fabulous review. We hope to welcome you back very soon

8/10 – Gut

Ali

Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Violeta

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice and pleasant stay. Perfect for family. Clean, comfy beds. I would definitely book again.
Aufenthalt von 1 Nacht im April 2024
Antwort von Peter am 8. Mai 2024
Dear VioletaThank you for a fabulous review, and we cant wait to welcome you back

10/10 – Hervorragend

Greg

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Have stayed here on a number of short breaks and it has good, clean comfortable rooms, friendly, accomodating staff and easy parking opposite, with short walk to Exeter city centre.
Aufenthalt von 1 Nacht im April 2024
Antwort von Peter am 15. Apr. 2024
Thank you Greg for a full marks review

6/10 – Okay

Adam

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von Peter am 15. Apr. 2024
Dear Adam. Thank you for your review and we would love to hear how we can continue to improve

10/10 – Hervorragend

Rachel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were superb, professional and extremely courteous and friendly.
Aufenthalt von 1 Nacht im April 2024
Antwort von Peter am 8. Apr. 2024
Dear Rachel. Thank you for your full marks review and kind words regarding our team. We look forward to your next visit

8/10 – Gut

David

Aufenthalt von 1 Nacht im März 2024
Antwort von Peter am 24. Apr. 2024
Dear David. Thank you for your review and we look forward to your next visit

6/10 – Okay

Kavitha

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Suitable for a short stay, but staff always seemed to be in a hurry, so felt quite unwelcome and rushed. Expect better service for the money paid.
Aufenthalt von 1 Nacht im März 2024
Antwort von Peter am 8. Apr. 2024
Dear Kavitha. Thank you for your review. I'm sorry we didn't meet your expectations on this visit. however I do hope we have the opportunity to welcome you back again in the future

10/10 – Hervorragend

Darren

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excelent all round!
Aufenthalt von 1 Nacht im März 2024
Antwort von Leonardo Hotel Cheltenham am 13. März 2024
Dear Darren, Thank you for your review. We are pleased you had a great stay, and hope to welcome you back soon. Kind Regards Leonardo Hotel Cheltenham

10/10 – Hervorragend

Simon, Cardiff

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very pleasant bar area, great gym & spa leisure facilities, breakfast in the restaurant was well served.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Peter am 29. Feb. 2024
Dear Simon. Thank you for your review and so pleased to see that you were able to use our facilities. We hope to see you again soon

8/10 – Gut

Saar

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Peter am 29. Feb. 2024
Dear Saar. Thank you for your review. We look forward to your next stay

10/10 – Hervorragend

Ms Patricia

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was close to where i needed to go, the hospital. It was quiet and the staff were good.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Peter am 29. Feb. 2024
Dear Ms Patricia. Thank you for a 5/5 review and we hope to see you again soon

4/10 – Schlecht

Ian

Geschäftlich gereist
Disappointing Stay
When I arrived i was given my room key. Went to the room only to find that the key wasnt programmed so had to go back. I got it programmed and went to my room. When i entered the room i was amazed to find a glass on the desk with lipstick on it and one of the towels had been used. I had to check the wardrobe to make sure i hadnt been put in someone elses room. I will admit that the reception staff were good and put me in a different room when i complained. They advertise this as a 4 star hotel i wouldnt give it that many, to be honest with the rooms etc it is just like an expensive Premier Inn.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Peter am 29. Feb. 2024
Dear Ian. Please accept our apologies for the mix up on arrival, and that you don't feel our hotel meets your standards. I do hope we have the opportunity to welcome you back and redeem ourselves in the near future

10/10 – Hervorragend

Steven

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great hotel
Great hotel, comfortable, clean room, decent food, pleasant staff.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Peter am 29. Feb. 2024
Dear Steven. Thank you for a fabulous 10/10 review, We look forward to your next stay

10/10 – Hervorragend

Kevin

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Peter am 19. Feb. 2024
Dear Kevin. Thank you for a fabulous 10/10 review. We look forward to seeing you soon

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Family break
Lovely 2 night stay. Staff were friendly and welcoming. Having the pool kept the children entertained each night. Their favourite hotel so far.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Peter am 19. Feb. 2024
Thank you for your review and we are so pleased the kids enjoyed the pool. We cant wait to see you all again soon

10/10 – Hervorragend

Cathy

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The grandchildren loved the swimming pool
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Peter am 19. Feb. 2024
Dear Cathy. Thank you for a 10/10 review. We hope to welcome you back soon

8/10 – Gut

Martin

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good hotel
Nice hotel, got upgraded room which was a pleasant surprise and room was clean and well doctorated. Only downside was the pillows which weren’t very comfortable which resulted in a poor nights sleep. Breakfast was also good
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Peter am 19. Feb. 2024
Dear Martin. Thank you for your review and im pleased you enjoyed your stay. Next time you join us please do let us know about your pillow requirements, we would be more than happy to change them over for you

10/10 – Hervorragend

Sarah

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Peter am 19. Feb. 2024
Dear Sarah. Thank you for a fab review and we cant wait to welcome you back

10/10 – Hervorragend

caroline

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Peter am 19. Feb. 2024
Thank you Caroline for a fabulous 10/10 review. We hope to see you again soon

8/10 – Gut

Jan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good family stay with a couple of reservations.
Stayed as a family over a couple of rooms on our way through. The staff were lovely and helpful, very tolerant of kids and the building reasonably clean and the rooms also ok, although a little tired, but not terribly so. Same goes for the health club, although it’s actually quite well equipped. There were however some negative points. The room was outrageously hot - even with the heating off. The window only opens the most meagre crack, although this is likely mandated by health & safety (ridiculous, but not their fault), but without any climate control in the room whatsoever, made for a very uncomfortable nights sleep, even in February - I’d imagine it’s quite unbearable in the summer. Coupled with the fact that there is no water in the room (other than the tap - again, not a huge deal, but missing out on a nicety), it just missed the mark a bit for me. A shame really, given the wonderful staff reception and general facilities. Would I recommend it? Overall, yes. But bare my points in mind if you’re a cool sleeper!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Peter am 12. Feb. 2024
Dear Jan. Thank you for a very detailed review and we are pleased you enjoyed your stay. Thank you for the valuable feedback and we look forward to seeing you again soon

8/10 – Gut

Tony

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Peter am 13. Feb. 2024
Dear Tony. Thank you for your review. We hope to see you again soon

10/10 – Hervorragend

joshua

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Peter am 12. Feb. 2024
Dear Joshua. Thank you for your 10/10 review

10/10 – Hervorragend

Susan

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Peter am 12. Feb. 2024
Dear Susan. Thank you for your 10/10 review

10/10 – Hervorragend

Caroline

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Returning next week!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Peter am 12. Feb. 2024
Thank you Caroline for a 10/10 review. We cant wait to see you again next week

10/10 – Hervorragend

A F

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Amazing staff and great location for Cheltenham
The staff at reception throughout the day were first class. Always polite and could not have been more accomodating
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Peter am 12. Feb. 2024
Thank you for a fantastic review and for highlighting our reception team. We look forward to your next visit

10/10 – Hervorragend

Chloe

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We hsd a self catering property (K-Suites; avoid) let us down on a veylry busy weekend. Luckily this hotel had rooms and only a 10 min taxi ride into town. All staff and in partocular, Dave, Katie and Esther we're so welcoming and friendly. We will be staying here again!
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Peter am 12. Feb. 2024
Dear Chloe. Thank you for a fabulous review and highlighting our team. So glad we could rescue your weekend and we look forward to your next stay

10/10 – Hervorragend

Jonathan

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice hotel
The hotel was lovely service was great. The lady on the front desk when we arrived was pleasant but didn’t give us any information had to ask about the pool and gave us no information about dinner or breakfast times and where things were. Apart from that the experience was great and the food was nice but not a lot of choices for kids.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Peter am 29. Jan. 2024
Dear Jonathan. Thank you for your 10/10 review and I hope you found all the hotel information detailed in your bedroom. We hope to welcome you back again soon

8/10 – Gut

Hala

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very well located near to Cheltenham and very reasonably priced
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Peter am 29. Jan. 2024
Dear Hala. Thank you for your review and glad you loved our location. We hope to see you again

8/10 – Gut

MARTIN

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent customer service. Handy location. Good breakfast. Bathroom needed some TLC.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Peter am 15. Jan. 2024
Dear Martin. Thank you for your review and feedback. Great to read how much you loved our service team. We look forward to seeing you again soon

10/10 – Hervorragend

Richard

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
New year stay
The room was clean and comfortable, we had a two night stay and we had clean towels. The staff were all friendly and efficient. The reception staff were helpful and booked us a couple of taxis. Breakfast was tasty and catered for my gluten intolerance. We would recommend
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Leonardo Hotel Cheltenham am 7. Jan. 2024
Dear Richard, Thank you for your review. We are pleased you had a good stay, and hope to welcome you back soon. Kind Regards Leonardo Hotel Cheltenham

10/10 – Hervorragend

Maria

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Peter am 10. Jan. 2024
Dear Maria. Thank you for your 5/5 review. We cant wait to see you again

6/10 – Okay

Marilyn

Geschäftlich gereist
Gut: Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
New Year’s Day at Cheltenham races
Was a jury’s inn before and is on par with an upmarket premier inn Room was cold till we turned on heating Found a huge bit of rubbish in the hall outside If you have any issues with walking there are too many steps to get to the lifts
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Leonardo Hotel Cheltenham am 3. Jan. 2024
Dear Marilyn, Thank you for your review. We are sorry we did not meet your expectations on this occasion. Sadly if we are not made aware of guests disappointment whilst with us we cannot create a solution. We hope to welcome you back to the hotel soon. Kind Regards Leonardo Hotel Cheltenham

8/10 – Gut

Kevin

Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Leonardo Hotel Cheltenham am 7. Jan. 2024
Dear Kevin, Thank you for your review. We are pleased you had a good stay, and hope to welcome you back soon. Kind Regards Leonardo Hotel Cheltenham

10/10 – Hervorragend

Hala

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Peter am 29. Jan. 2024
Dear Hala. Thank you for a fabulous 5/5 review. We hope to see you again soon

8/10 – Gut

Gordon

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Komfort des Zimmers
Nice hotel but bed and pillows uncomfortable!
Nice and convenient but bed and pillows most uncomfortable despite a notice telling you how wonderful they are!
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Leonardo Hotel Cheltenham am 2. Jan. 2024
Dear Gordon, Thank you for your review. We are pleased you had a good stay, and hope to welcome you back soon. Kind Regards Leonardo Hotel Cheltenham

10/10 – Hervorragend

Helen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Cheery Christmas
Fantastic stay as usual. The staff are excellent at their jobs and both friendly and professional. My bedside lightbulb went one evening and within five minutes of reporting it, it had been replaced. Christmas lunch was also excellent. We enjoy staying here a couple of times a year, and definitely at Christmas. I would recommend a stay here.
Aufenthalt von 6 Nächten im Dezember 2023
Antwort von Leonardo Hotel Cheltenham am 2. Jan. 2024
Dear Helen, Thank you for your review. We are pleased you had a good stay, and hope to welcome you back soon. Kind Regards Leonardo Hotel Cheltenham

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Leonardo Hotel Cheltenham am 2. Jan. 2024
Thank you for your review. We are pleased you had a good stay, and hope to welcome you back soon. Kind Regards Leonardo Hotel Cheltenham

10/10 – Hervorragend

Ian

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Leonardo Hotel Cheltenham am 2. Jan. 2024
Dear Ian, Thank you for your review. We are pleased you had a good stay, and hope to welcome you back soon. Kind Regards Leonardo Hotel Cheltenham

10/10 – Hervorragend

Michelle

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Peter am 18. Dez. 2023
Dear Michelle. Thank you for a full marks 10/10 review. We look forward to seeing you again soon