Hi Edward, We're very sorry to read your review. To start with the positives -- we're so glad you enjoyed the food, were happy with the service (from most!) and also the cleanliness of the hotel.To address your other points, the resident's lounge is available for local community groups to use. We have Scrabble clubs, craft and carer group meet-ups, and also the local church group you mention. They meet every week to have tea and biscuits, and although not directly affiliated with the hotel, we support them as we would any other denomination of religious or non-religious community group. I understand from your comment that a meeting of church-goers was unusual for you and your guest, but these are regular local customers who want to meet up at the weekend, chat and drink teas and coffees. I understand the chosen venue challenged your guest's expectations on this occasion, but we believe this sort of weekend community meet-up is not unusual in Britain.Regarding the room you booked, it's the only one in the hotel that has no ensuite. It's a single room with a private bathroom that has its own key, so no-one else has access. Every other room in the hotel has ensuite facilities, which is why this one is priced at a lower rate. The hotel was fully booked that weekend, but in any other circumstances we would 100% have upgraded you had you/your guest chatted about your disappointment at the time. We'll take a look at the wording on the website to make sure it's doubly clear that this has no ensuite bathroom and has a private bathroom instead.As for the 10.30pm closing time, this has been a post-Covid change to our hours. There are other bars (albeit few) in the town which stay open until 12pm, but we no longer do so. We are very sorry to hear that the manageress was abrupt with you and your party at closing time, and we'll speak to her about the issue ASAP. It's not the level of customer service we expect of our staff. We'll also make sure to check the website to make sure our closing times are clear on all platforms for future guests, so they can make other arrangements for drinking later in the evening and can avoid any disappointment.I trust that despite the surprise Christian meet-up, en-suite confusion and early bar closing time your guest still managed a great time with family in Scotland. We're happy you had a good meal with us and trust there were plenty of friendly faces in Castle Douglas, inside and outside the hotel, to help provide the warm welcome she deserved.Wishing you both safe onward travels and happiness in future.

We are so glad you enjoyed your stay and that you were so well looked after by the staff. We trust you had a safe onward journey and hope to see you again in future!

Thanks for that Jeff, glad you enjoyed your stay.

Thank you, hopefully see you again.

Thank you , hopefully see you again in the future

Thank you , much appreciated, hopefully see you again

Thank you Colin, hopefully see you again

Thank you, see you again in the future I hope

Thank you Frances , see you again we hope.

Thank you John, maybe see you again in the future

Thank you Anna, see you again hopefully.

Thank you much appreciated. See you again hopefully.

Thanks so much for your review, Craig. We hope to see you again in future.

Thank you, Susan! Haste ye back!

Thanks so much for your lovely review, Lesley! Hast ye back :)

Thank you so much Eva! Haste ye back :)

Thanks so much for your lovely review!

Thanks so much for your lovely review!

Thanks so much for your lovely review!

Thanks so much for your lovely review, Peter! We trust you'll come back with your son soon :)

Thanks so much for your lovely review, Gary! We look forward to welcoming you again.

Thanks so much for your lovely review!

Thanks so much for your lovely review! We look forward to welcoming you and the family back.

Hi Keith, thanks for your review and happy new year! You are quite right, we had been closed a few days for Christmas and although in previous years we'd have the heating off and on during closure, this year our energy costs have quadrupled. Apologies that it took longer to heat up than we'd have liked, and that the heater/duvet combo wasn't right for you. Room 7 is our smallest single room so it's def on the wee-er side! All the best for your onward journey and the rest of 2023.

Thanks Kenneth!

Thanks for the review, Neil! We're glad you enjoyed your stay :)

Thanks Lorraine!

Thanks so much Kathleen! Happy New Year and hope to see you again soon.