• We are very sorry that your stay in our hostel has not been in the best way. We will take your comment into account to take corrective actions and continue providing the best to our guests.

Wir freuen uns zu hören, dass Ihr Aufenthalt zufriedenstellend war und dass Sie unsere Sauberkeit, die günstige Lage und den freundlichen Service genossen haben - wir freuen uns darauf, Sie in Zukunft wieder zu begrüßen und Ihnen ein weiteres unvergessliches Erlebnis zu bieten! Sollten Sie bei Ihrem nächsten Besuch noch etwas benötigen, zögern Sie bitte nicht, es uns mitzuteilen. Vielen Dank, dass Sie sich für uns entschieden haben und Ihre positiven Erfahrungen mit uns teilen!

Nos alegra saber que disfrutaste de tu estancia y que encontraste que el precio ofrecido estaba acorde con lo que recibiste. Agradecemos tus comentarios positivos sobre nuestro personal. Siempre estamos aquí para ofrecerte una experiencia agradable y cómoda. ¡Esperamos verte de nuevo pronto!Equipo Santuario.

您好！我们很感谢您的反馈意见，也很高兴听到您喜欢美味的早餐，空调也为您提供了良好的休息环境。但是，我们很遗憾地听到您在淋浴时遇到热水不足的问题。我们衷心感谢您的反馈意见，并承诺立即解决这一问题，以确保所有客人今后都能获得舒适满意的体验。我们期待有机会再次欢迎您的光临，并为您提供更好的体验。此致敬礼、Santuario Team.

Hello!We are glad to hear that you thoroughly enjoyed your stay at Santuario. It's great to hear that the female dorm met your expectations and that you found the facilities clean and well maintained. We strive to provide a comfortable and welcoming environment for all of our guests, and are happy that you appreciated the comfort of your "room" and the functionality of the air conditioning. We are also pleased that you enjoyed the breakfast and the opportunity to socialize with other travelers. Getsemaní is certainly a vibrant and lively neighborhood, and we are glad you were able to explore its charms during your stay - we hope to see you again on your next visit to the Walled City!Best regards,Santuario Team

¡Hola!Nos complace saber que disfrutaste de un ambiente respetuoso entre los huéspedes y recibiste una atención de calidad durante tu estancia. En nuestro establecimiento, nos esforzamos por crear un ambiente acogedor y amable para todos nuestros visitantes. Agradecemos tus amables palabras y esperamos verte nuevamente pronto para ofrecerte otra experiencia memorable.Saludos cordiales,

¡Hola!¡Nos alegra mucho saber que recibiste un excelente servicio durante tu estadía! Nuestro equipo se esfuerza por brindar la mejor experiencia posible a todos nuestros huéspedes. Agradecemos mucho tus amables palabras y esperamos poder recibirte nuevamente en el futuro para seguir superando tus expectativas.¡Saludos cordiales!

I understand your concerns and sincerely regret that your experience at our establishment did not meet your expectations. Your feedback is extremely important to us as it helps us identify areas for improvement. We will take immediate steps to address the issues you mention, such as washroom cleanliness, customer service and air conditioning management. We will also investigate possible solutions to reduce noise and improve room quality. We appreciate your comments about the breakfast and will take into consideration your remarks to improve it. We regret that you would not consider staying here again, but we hope to have the opportunity to change your opinion in the future.Regards,Santuario Team

Hallo!We waarderen uw opmerkingen. We zijn blij dat het u is opgevallen dat ons etablissement er beter uitziet op de foto's en dat we een jacuzzi hebben. We betreuren het echter dat u enkele ongemakken heeft ervaren tijdens uw verblijf, zoals het ontbreken van een slot op de deur, het lawaai, de kwaliteit van de matras en de eenvoud van onze faciliteiten. We zullen uw feedback in overweging nemen om te verbeteren en onze gasten in de toekomst een meer bevredigende ervaring te bieden. We kijken ernaar uit u terug te verwelkomen en u een verbeterde ervaring te bieden.Met vriendelijke groet,Santuario team

Hello!We are glad to hear that you found the staff especially friendly and helpful, and that you enjoyed our breakfast. However, we are very sorry to hear that you had an unpleasant experience with the condition of the bathroom. We sincerely appreciate your comments and assure you that we will take immediate steps to address this issue and improve the cleanliness and maintenance of our facilities. Your satisfaction is our priority, and we look forward to providing you with a much better experience on your next visit.Regards,Santuario Team

¡Definitivamente esperamos verte de nuevo en el futuro! Apreciamos tus comentarios y estamos comprometidos a ofrecerte un servicio aún mejor en tu próxima visita. Siempre estamos trabajando para mejorar y proporcionar una experiencia excepcional a nuestros huéspedes.

Estamos emocionados de tenerte de nuevo en nuestro albergue y de brindarte otro excelente servicio. Nuestro objetivo es asegurarnos de que tengas una experiencia increíble cada vez que nos visites.

¡Nos alegra saber que tu experiencia con nuestro personal fue excelente! Agradecemos tus amables palabras

We are glad to know that you enjoyed the convenient location during your stay. We apologize for any inconvenience caused by occasional noise from night buses at weekends. We appreciate your understanding and feedback, we will take it into account to improve the quality of our guests' rest in the future. We hope to see you again to offer you an even better experience!

GRACIAS POR SU VISITA ESPERAMOS VERLO PRONTEO EN NUESTRO HOSTEL ATT HOSTEL SANTUARIO GETSEMANI

We are very sorry that you had problems with the driver of the transport service. This does not reflect our standards and we apologize for any inconvenience you experienced.We also take note of your concerns about the lack of a freezer to store ice and the need for a more efficient refrigerator. Your feedback on the pool and the need for a cover is valuable and will be considered for future improvements.We understand your point about the need to keep the air conditioning running constantly to cater to different sleeping preferences while on vacation. We appreciate your understanding that running a bar can be challenging, and we take your feedback into account.If you have more details to share or if you need additional assistance, please do not hesitate to contact us. We value your comments and will work to improve for future stays. SANCTUARY HOSTEL TEAM...!!

Gracias por escojer siempre nuestro hostel santuario...!es un gusto siempre poder atender sus necesidades

We are very happy to hear that you enjoyed our group talks and activities, as well as the perfect location of our hostel. Our goal is to offer a complete experience that goes beyond simply providing accommodations. We want our guests to connect with each other and with the destination they are exploring. We are always looking for new ways to enrich our guests' experience.

We are glad to hear that you enjoyed your stay with us and that you found our curtained bunk beds to be an option that provides a little more privacy. We want our guests to feel comfortable and have a space of their own where they can rest easy. We always strive to provide amenities that enhance our guests' experience.

Estamos emocionados de tenerte de nuevo en nuestro albergue y de brindarte otro excelente servicio. Nuestro objetivo es asegurarnos de que tengas una experiencia increíble cada vez que nos visites.

We are very glad that you had a very pleasant stay with us. Our goal is for all our guests to feel comfortable and enjoy their time here. If there is anything we can improve on or if you have any suggestions to make your next stay even better, please don't hesitate to let us know.

Thank you for sharing your detailed experience with us. We are glad to hear that you enjoyed the cleanliness of our rooms and bathrooms, as well as the open area we offer for relaxing. It's great that you found our beds comfortable and private, although we understand that you may have limitations in changing clothes. We are very sorry to hear about the inconvenience of cold showers, especially for those with early flights. We will take note of this to seek solutions and improve our guests' experience in the future.We appreciate your compliments about our friendly staff and the hostel's convenient location near the main restaurants and nightclubs in the Getsemaní area, as well as the old town. We are always looking for ways to improve, and your comments are extremely valuable to us. We hope to have the opportunity to welcome you back and provide you with an even better experience on your next visit, thank you for choosing us as your accommodation this time!

Hola Carmen, Gracias por escogernos! esperamos tenerte nuevamente con nosotros.

Hola Ricardo, nos alegra mucho que te haya gustado la experiencia en nuestro hostal; te esperamos en una próxima oportunidad :)

Thank you for sharing your comments. We are glad you appreciated the service of the staff during breakfast and the blackout curtains in the rooms, which allowed you to get a good night's rest despite your late arrival. We value your time with us, even if it was brief, and hope you had a comfortable and enjoyable stay overall. If you ever decide to come back and stay longer, we will be happy to welcome you and make sure you have an even better experience. Thank you again and see you next time!

Thank you for sharing your experience with us! We're glad to hear that you appreciated the convenient location and would return anytime, except during the summer months when it gets very hot in the cubicles. It's great to hear that you found our kitchen well stocked and our beds comfortable, and that you liked the feel of the rooms with the small closets and shelves.Your suggestions about sealing the doors to keep noise and heat out while keeping the cool air in are very interesting, and we will definitely keep them in mind to improve our facilities. We appreciate your recommendation about breakfast and are glad you found our value for money to be excellent.Thank you for recognizing the work of our team and for sharing your thoughts about the sinks inside the rooms. We value your feedback and look forward to welcoming you back in the future - thank you for choosing us and for sharing your experience!

We're glad to hear you enjoyed our great wifi and delicious breakfast included during your stay! It's great to hear that you would definitely come back, that means a lot to us. We appreciate your support and hope to see you again in the future. If there is anything we can improve on for your next visit, please don't hesitate to let us know, thank you for your kind words and for choosing our hostel as your place to stay!

¡Qué maravillosa experiencia has tenido en nuestro albergue! Nos alegra mucho saber que desde el principio hasta el final tu estancia fue genial y que nuestro equipo, te brindó una atención excepcional. Es reconfortante saber que te sentiste como en casa durante tu tiempo con nosotros. Transmitiré tus amables palabras a todo el equipo; estarán encantados de saber que su esfuerzo hizo que tu experiencia fuera memorable. ¡Gracias por elegirnos y por compartir tu experiencia positiva! Estamos deseando darte la bienvenida nuevamente en el futuro.

Thank you for your kind words. We are glad to hear that you enjoyed your stay at our hostel. If there is anything we can improve or if you have any suggestions to make your next visit even more enjoyable, don't hesitate to let us know, we look forward to welcoming you back in the future!

It's great to hear that you enjoyed our spacious common area and that the hot tub was a nice place to relax. We strive to provide amenities that make our guests' stay as pleasant as possible. We also appreciate your words about our staff; courtesy and friendliness are core values for us. We hope you had a memorable experience during your stay and look forward to welcoming you back in the future, thank you for sharing your positive comments!

Lamento mucho escuchar que tu experiencia con la relación entre el confort y el precio en nuestro albergue no cumplió tus expectativas. Entiendo completamente tu preocupación sobre encontrar otros lugares en la ciudad que ofrecen servicios similares por un precio más bajo.Aprecio sinceramente tus comentarios y entiendo que la disparidad en el precio puede ser frustrante, especialmente cuando has utilizado servicios de reserva como Expedia en el pasado y esperas cierta consistencia en términos de valor por tu dinero.Agradezco sinceramente que hayas compartido tu punto de vista y espero que hayas podido disfrutar de otros aspectos positivos durante tu estancia en nuestro albergue. Si alguna vez decides volver, estaremos aquí para asegurarnos de que tengas una experiencia más satisfactoria. ¡Gracias por tu comprensión y por ayudarnos a mejorar!

Nous sommes heureux d'apprendre que vous avez apprécié l'atmosphère et que vous avez trouvé notre personnel sympathique pendant votre séjour. Créer une atmosphère accueillante et disposer d'une équipe serviable sont des priorités pour nous. Nous apprécions votre gentillesse et espérons que vous avez vécu une expérience mémorable dans notre auberge. Si vous décidez de revenir, nous serons heureux de vous accueillir à nouveau. Merci d'avoir partagé votre expérience positive !

How great that you found our strategic location convenient for visiting the city's attractions! We always strive to offer our guests a convenient location that allows them to easily explore all that the city has to offer. We hope you enjoyed your time here and were able to make the most of your stay. If you need any additional recommendations or information about the city, please don't hesitate to ask - we hope to see you again soon!

Muchas gracias por tu opinión, esperamos poder tenerte de nuevo y brindarte otro excelente servicio.

I am very sorry to hear that your experience at our hostel did not completely meet your expectations in terms of ambiance and interaction with our staff. We greatly value your detailed comments, as they help us identify areas of improvement to provide a more satisfying experience for our guests in the future.While we are pleased to hear that you enjoyed the amenities we offer, such as the privacy of the bed cubicles, spacious bathroom, functional kitchen and Jacuzzi, it is disappointing to hear that you felt we lacked the cozy atmosphere typical of a hostel.We will take your comments about the lack of interaction and lack of excursion information seriously. Our goal is to create a welcoming and friendly environment for all our guests, as well as provide activity options for them to enjoy during their stay.I sincerely appreciate your feedback as it helps us identify areas where we can improve. I hope you will give us another opportunity in the future to show you that we can provide a warmer and more welcoming experience. If you decide to return, we will be here to make sure you have a much more satisfying experience. Thank you for sharing your comments with us!

Thank you for your review! We are so glad to hear that you enjoyed your stay with us. It's great to know that our location was ideal for you, providing a balance of tranquility and access to nearby attractions. Also, we appreciate your kind words about our staff and the cleanliness of the place; we work hard to ensure that our guests have a comfortable and pleasant experience. If you ever decide to return, we would be delighted to welcome you again, thank you for choosing us and for sharing your positive experience!