2/10 – Ungenügend
Matthias
27. Feb. 2023
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
A disappointing stay
We visited Las Islas for the fourth time during the last three years. I have a Colombian wife from the coast and Colombia has currently not many high level accommodations at the Carribean Coast that is why we have been recurring guests.
Unfortunately every time we visited the experience got worse to an extent now, that I really cannot recommend this place to tourists anymore.
Reasons the service is really bad. Usually a good hotel should know when you have returning guests but Las Islas has clearly doesn‘t.
When we asked room service to receive e.g. water, an iron or something else they we not able to deliver in time, we always had to call two or more times. When we wanted to have a beef well done because my wife was pregnant, they served it initially medium rare, every single time we ordered something, they were unable to deliver appropriately. In a nutshell, the attention was inexistent…
Also the food was very disappointing. If you charge international prices service and food need to meet a certain standard in my opinion and at Las Islas this is clearly not the case.
The location of Las Islas is very nice. The bungalows have ocean view but from the treehouses depending which they allocate you it could be that you see only leaves and trees.
Matthias
Aufenthalt von 3 Nächten im Februar 2023