Thanks for your review. We hope you had a good stay and we hope we can welcome you back soon.

Thank you for taking the time to leave us some feedback. It was very unfortunate that our lift broke down, however also unforeseeable and this was rectified in the quickest time possible. I will pass on your comments about breakfast and this will certainly be looked into.

Hi Joseph,Thank you so much for the lovely review. We were more than happy to help out with storing your medication for you. Unfortunately, the heat in the rooms can not be controlled, our windows can only open so far due to health and safety policies but we do try where we can to help with this. I am pleased you enjoyed your stay with us and your visit to Historic Carlisle, we hope to see you again in the near future,Kind Regards,Fern - Front Office Manager

Hi Janice,Thanks so much for the great review. We are trying to update the hotel and bring it to a more modern standard, being a busy 70 bed hotel this is proving to be a mammoth task. We would love you to come back and see the changes that are being made,Kind Regards,Fern - Front Office Manager

Hi David,Thank you so much for your review. Once again we do apologise for the inconvenience you suffered during your stay with us. We are pleased you never came to any harm and got Maintenance Team on the job right after your departure. We hope you enjoyed your mocha before you left us and we do hope to see you again,Kind Regards,Fern - Front Office Manager

Hi Brian,Thank you for taking the time to leave us a review - all feedback is welcome. We apologise that you did not enjoy your stay with us. Did you report any of the issues you faced to reception - we do hope this has not deterred you from staying with us again. We would like to put this right for you, if you would like to contact us regarding your stay please contact the hotel directly,Kind Regards,Fern - Front Office Manager

Hi Joyce,I am sorry to hear you did not find the bed very comfortable, down to personal preference over the comfort of the mattress but I do hope you enjoyed your stay regardless. It was a pleasure to meet you and I do hope you'll come and stay with us again if you're ever in Carlisle,Kind Regards,Fern - Front Office Manager

Hi Ronald,Wow, thanks so much for your excellent score of our hotel. Sounds like you enjoyed your stay with us and we would love you to come back again some time,Kind Regards,Fern - Front Office Manager

Hi Alan,Thank you so much for a wonderful score of 4/5. We are thrilled you enjoyed your stay with us. Please come visit us again in the future,Kind Regards,Fern - Front Office Manager

Hi Aileen,Thank you so much for leaving us a review about your experience. We have not had the restaurant in use since before covid 19 and after doing an extensive amount of market research and we listened to the majority. I apologise however that this was not mentioned to you on check in. I hope aside from this you had a great stay with us and we would love to see you come back some time,Kind Regards,Fern - Front Office Manager

Hi Walter,Thank you so much for your excellent review of our hotel. Apologies that we were experiencing some technical issues with the lift during your visit. We had an engineer come out asap to fix the problem. We do hope you will return to us sometime.Kind Regards,Fern - Front Office Manager

Hi Graham,Thank so much for the brilliant score. We try to ensure every guest is given a great experience and we hope you enjoyed your stay,Kind Regards,Fern - Front Office Manager

Hi Dorothy,Thank you so much for the brilliant score - we really hope you had a great time with us and would just love it if you came back to stay with us again some time in the near future,Kind Regards,Fern - Front Office Manager

Hi Fiona,Wow - thank you so very much for the amazing 10/10 score. We love that you enjoyed your stay with us and we hope you will return to Carlisle and the Station Hotel again some time.Kind Regards,Fern - Reception Manager

Many thanks for the great feedback. Hope to see you again

Many thanks for taking time to send us your feedback, it is great to read that you had an enjoyable stay.

Hi Irene Many thanks for completing the feedback.

Hi EdinaMany thanks for the great review.

Hi DavidThanks for leaving us 5 out of 5.

Hi Gillian Many thanks for the lovely comments, hope to see you again.

Hi Emily Sorry to see that you did not enjoy your stay, on behalf of the entire team we can only apologise that we did not meet your expectations. I would be keen to discuss with you how we could make improvements. Can you send me an email to info@carlislestationhotel.co.uk, and i will respond.Thanks

Sorry to see that you did not enjoy your stay, on behalf of the entire team we can only apologise that we did not meet your expectations. I would be keen to discuss with you how we could make improvements. Can you send me an email to info@carlislestationhotel.co.uk, and i will respond.Thanks

Hi Colin,Thank you so much for the amazing feedback. So pleased you enjoyed your stay and we would love to see you again some time. Kind Regards, Fern - Reception Manager

Hi Wendy,Thank you so much for your kind feedback. We are currently having the hotel updated and refurbished and would love you to come back and see the differences,Kind Regards,Fern - Reception Manager

Hi Douglas,Thank you so much for the brilliant review and kind words. We are so happy you enjoy your visits to us and it always a pleasure to welcome you back! We hope to see you again some time very soon,Kind Regards,Fern - Reception Manager

Hi Joseph,Thanks so much the fabulous review. It was a pleasure to meet you and we hope you'll visit us again soon,Kind Regards,Fern - Reception Manager

Hi Mario,Thank you for taking the time to leave us a review. We hope your stay with us wasn't too bad. We would love a chance to push that 2 up to a 5 and hope to see you again,Kind Regards,Fern - Reception Manager

Hi Robert,WOW - Thank you so very much for the fantastic 10/10, we absolutely love that you have enjoyed your stay with us and cannot wait to see you again. Kind Regards,Fern - Reception Manager

Hi Joseph,Wow - thank you so very much for the amazing 10/10. It's great to know we are giving our guests the best experience we can and we are so happy you enjoyed your stay with us. We hope to see you again sometime soon,Kind Regards,Fern - Reception Manager

Hi Nick,Wow - thank you so kindly for the fabulous score. We are so happy that you enjoyed your visit to Carlisle and to the Station Hotel. It always pleases us to know our guests are getting the best possible experience and we'd love to see you again some time,Kind Regards,Fern - Reception Manager

Hi Suzanne,Thank you so much for the brilliant 8/10 score. Sounds like you had a great time and we would love to welcome you back to Carlisle again,Kind Regards,Fern - Reception Manager

Hi,Thanks so much for the great feedback. Apologies that you were misled about dinner service, I have passed this along to our media team to amend and can only apologise for the inconvenience. We would love to see you again sometime to improve your overall experience and to see the differences within the hotel as we are currently undergoing refurbishment,Kind Regards,Fern - Reception Manager

Hi Alexis,Thank you so much for the wonderful 10/10 score. So pleased we were able to deal with the issues you faced during your stay and would love it if you came to visit us again. It was a pleasure to meet you,Kind Regards,Fern - Reception Manager

Hi Michael,Thanks so very much for the brilliant score of 8/10. We would love you to come back some time to see if we can push it up to 10! It was a pleasure to meet you,Kind Regards,Fern - Reception Manager

Hi Paula,Thank you very much for the lovely review. I have passed this on to the full team, so good to hear that the staff are making the experience all the better. We really hope to see you again,Kind Regards,Fern - Reception Manager

Hi Michael,Wow - thank you so very much for the fabulous review of our hotel. We are so happy you enjoyed your stay with us, it was such a pleasure to meet you Kind Regards,Fern - Reception Manager

Hi Emily,Thank you so much for your brilliant score of 3/5 for our hotel. We would love you to come back and stay with us again sometime and we can hopefully get it up to a 5/5 :)Kind Regards,Fern - Reception Manager

Hi Irene,Thank you so much for your lovely review of our hotel. We hope you enjoyed your stay despite the noise you heard from the plumbing. Should you come to stay again we will happily place you in a different area of the hotel away from the noise. We hope you had a wonderful Christmas and new Year,Kind Regards,Fern - Reception Manager

Hi Michael,Thank you so very much for the amazing review and the 10/10 score of our hotel and staff. I have made sure to share your comments with the team. I am so pleased you enjoyed your stay with us and would love to welcome you back sometime,Kind Regards,Fern - Reception Manager

Hi Alan,Thank you so much for the fantastic review of our hotel. We try to ensure each guest is given an amazing experience and we are so happy you enjoyed your time with us. We would love to welcome you back some time in the near future.Kind Regards,Fern - Reception Manager

Hi Kenny,Wow - thank you so very much for the incredible 10/10. It is very much appreciated and we love that you have enjoyed your stay with us. We'd be so happy to welcome you back again some time in the near future,Kind Regards,Fern - Reception Manager

Hi James,Thank you so much for your amazing review of our hotel and staff. We are thrilled you enjoyed your stay with us and would love you to come see us again. On behalf of the full team I wish you a very Merry Christmas and a Happy New Year,Kind Regards,Fern - Reception Manager

Hi Sam,Thank you very much for taking the time to leave us a review. We hope you enjoyed your stay with us, it was a pleasure to meet you. On behalf of the full team here at Carlisle Station Hotel, we wish you a wonderful Christmas and an amazing New Year,Kind Regards,Fern - Reception Manager

Hi Pamela,Thank you very much for the incredible review of our hotel. It was so lovely to welcome you back and we can't wait to see you again. We strive to give every guest a great experience and we hope we delivered this service. On behalf of the team here at Carlisle Station Hotel, we wish you a very Happy Christmas and a Fabulous New Year,Kind Regards,Fern - Reception Manager

Hi Carole,Thank you so much for the fabulous review of our hotel. We strive to give every guest the best experience possible and we hope we delivered during your stay. It was a pleasure to meet you and we hope to see you again in the New Year. On behalf of the full team, we wish you an amazing Christmas and all the best for 2024,Kind Regards,Fern - Reception Manager

Hi,Thank you so much for your feedback. We try our best to make sure every guest receives a great service and we apologise that our standards were not met on this occasion. I would like to speak to you on this matter further and would ask you to contact the hotel directly. I wish you a Merry Christmas and a Happy New Year and look forward to hearing from you,Kind Regards,Fern - Reception Manager

Hi there,Thank you so much for your fantastic feedback about the improvements within the hotel. We are seeing our projects through to next year and would love you to come back and see the further developments we are making. On behalf of the full team here at the Carlisle Station Hotel, we wish you a very Merry Christmas and a Happy New Year,Kind Regards,Fern - Reception Manager

Hi Yvonne,Thank you so kindly for your wonderful review of our hotel. We are so pleased you enjoyed your stay with us and we would love you to come stay with us again some time in the near future. On behalf of the full team, I would like to wish you an Amazing Christmas and a Fabulous New Year,Kind Regards,Fern - Reception Manager