6/10 – Okay
Tyler
Mit dem Partner gereist
23. Juni 2024
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
We were excited for this 5 Star hotel on our first visit to Capri. They upgraded our room to a deluxe room which was unexpected and nice. Upon arrival to our hotel room however, we immediately noticed a smell of insecticide (like Raid ant spray). It was strong and I mentioned it to the hotel staff right away. They sent house keeping who mopped the tile floor briefly with water- it did not solve the odor issue. When I asked her if she noticed the smell, she said it normally just smells that way & Im just not used to it. I asked if they had room freshener or something else to help and they didn’t. I mentioned it again to the management, and again was told, it was me- that it was a normal smell for them & I’m just not used to it. Both my husband and I were grossed out by it and didn’t want to spend time in the room that we paid high price for. They tried to remedy it by comping our dinner and drinks, but I would have rather paid for my meal and had a pleasant smelling room. The shower head was also broken and water spraying everywhere, and the drain was clogged but they did fix it. Too many negatives that didn’t outweigh the positives for us unfortunately. The overall hotel is nice, visually appealing, and a fabulous location. They need to update their pool- the entirety is a deep pool. Staff was kind, just not helpful in accommodating the odor issue which ruined our stay to be honest.
Tyler
Aufenthalt von 1 Nacht im Juni 2024