2 Außenpools, Liegestühle
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Bewertungen von Cancun Bay All Inclusive Hotel

3.5 out of 5
Cancun Bay All Inclusive Hotel
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO

Bewertungen

7,8

Gut

423 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
261 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 8 - Gut" "
150 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 6 - Okay" "
76 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
90 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,4/10

Sauberkeit

8,6/10

Personal & Service

7,6/10

Ausstattung

7,8/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Juergen

Gut: Sauberkeit
Aufenthalt von 8 Nächten im Dezember 2020
Antwort von Cancun Bay Management am 5. Jan. 2021
Thank you Juerguen for staying in Cancun Bay , hope we can have a new opportunity to host you .

2/10 – Ungenügend

Naoufal

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Juan Ramirez am 14. Mai 2024
Hi Naoufal,We sincerely apologize for the inconvenience and disappointment you experienced during your stay at our hotel. Providing exceptional service and ensuring our guests' comfort is our top priority, and it's disheartening to hear that we fell short of your expectations.Please know that we take your feedback. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience.Kind Regards

8/10 – Gut

Waldemar

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was a smaller hotel, without a big crowd of tourists. Nice atmosphere, good food and good service staff. This hotel has a small but very nice beach and two swimming pools. We have really good time there.
Aufenthalt von 7 Nächten im April 2024
Antwort von Juan Ramirez am 13. Mai 2024
Hola Waldemar,Thank you for all your comments!Aw hope to welcome you back soon!

8/10 – Gut

Gustavo Ramiro

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Bastante aceptable; sin embargo su concepto es más para un viaje rápido de negocios o trabajo. En cuanto termines actividades, disfrutar de un relax. No es un Hotel para vacaciones largas.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Juan Ramirez am 14. Mai 2024
Hola Gustavo,Gracias por tus comentarios.Saludos

8/10 – Gut

Edwin

Gut: Personal & Service
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Juan Ramirez am 14. Mai 2024
Hola Edwin.Gracias, por hospedarte en Cancun Bay.Saludos!

8/10 – Gut

Jorge abrajan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Bueno para descansar lo único malo es la playa está muy pequeña y descuidada
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Juan Ramirez am 12. Mai 2024
Hola Jorge,Muchas gracias por tus comentarios.Saludos

2/10 – Ungenügend

Kimberly

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
There was nothing close by, the hotel was like a motel, out beach was a loading dock for the boats. There is 4 places to eat & only 2 were open and one was just burgers and hot dogs. The food at the buffet was nasty only thing we ate was the breakfast. Spend so much money on an all inclusive and didn’t even drink there or get food there waist of money do not recommend to anyone!
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Juan Ramirez am 12. Mai 2024
Hola Kimberly,We sincerely apologize for the inconvenience and disappointment you experienced during your stay at our hotel. Providing exceptional service and ensuring our guests' comfort is our top priority, and it's disheartening to hear that we fell short of your expectations.Please know that we take your feedback seriously and will address the issues you encountered to prevent similar situations in the future. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience.Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention.Warm regards,Juan

10/10 – Hervorragend

Mayra Antonia Espinal

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 8 Nächten im Mai 2024
Antwort von Juan Ramirez am 13. Mai 2024
Hola Mayra,Gracias por tus comentarios, esperamos recibirte pronto de vuelta!

10/10 – Hervorragend

Mauricio Isaí Rodríguez

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Muy buena
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Juan Ramirez am 12. Mai 2024
Hola Mauricio,Muchas gracias por sus comentarios.Saludos

6/10 – Okay

William

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Starbucks across the street. Was a bit older, shows. Staff was cleaning quite often. Pool cleaning floors everyday. Is on the less expensive side of things. Beach was limited, has docks blocks ocean.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Juan Ramirez am 11. Mai 2024
Hola William,Thank you very much for your comments!Kind Regards

10/10 – Hervorragend

Fernanda

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
El personal muy buen servicio Mesero Christian La comida muy rica y los restaurantes de especialidad muy buena Solo como recomendación las cortinas de baño deberían cambiarlas por canceles
Aufenthalt von 5 Nächten im April 2024
Antwort von Juan Ramirez am 11. Mai 2024
Hola Fernanda,Muchas gracias por tus comenatrios.Esperamos verles pronto de refgreso.

4/10 – Schlecht

Sutka

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Employees are not so bad especially Jordan is the best. Food is terrible. That cook needs to be replaced immediately. Some noises was going through my room and of course no one cares. Drink was excellent, Some days we will get towels but others not, balcony was not clean for all 5 days we stayed, A lot of negative things, especially food was bad taste, poor quality, bread very cheap, only one salami and one cheese every day same. Poor, poor, poor
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Juan Ramirez am 11. Mai 2024
Hello Sutka,We hope this message finds you well.First and foremost, we sincerely apologize for any inconvenience you may have experienced in our propertyYour feedback is invaluable to us and help us to improve our service and quality.Kind Regards

10/10 – Hervorragend

Alena

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 6 Nächten im April 2024
Antwort von Juan Ramirez am 10. Mai 2024
Hola AlenaThank you for choosing Cancún Bay Resort, we appreciate your comments.

8/10 – Gut

CLAUDIA CRISTINA CHAVIRA

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excelente servicio, mi único comentario sería que podrían mejorar el buffet, pero servicio, instalación y todo lo demás, 5 estrellas
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Juan Ramirez am 11. Mai 2024
Hola Claudia,Gracias por tus comentarios.Saludos

8/10 – Gut

Raeghene Spence

Mit der Familie gereist
Very nice little hotel. Staff is friendly and make you feel special and important
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Juan Ramirez am 6. Mai 2024
Hola Spence,Thank you very much for your comments!

10/10 – Hervorragend

Christopher Gordon, Ted

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had an amazing time 😊 Everyone is so nice and accommodating. Buffet and restaurants are awesome. Beach ⛱️ was the cleanest out of all the resorts around. Mini fridge was stocked daily with water, juice, pop etc. Great entertainment and activities daily. Love the hammocks in water. Beach was quite no construction happening. The pool table is not for serious players 😒. The resort itself is gorgeous with palm trees 🌳 growing everywhere birds 🐦 🐦‍⬛ singing, fruits growing absolutely breathe taking. Thank you for allowing us to experience your beautiful resort.
Aufenthalt von 4 Nächten im April 2024
Antwort von Juan Ramirez am 6. Mai 2024
Hola Christopher,Thank you for choosing Cancún Bay Resort, we appreciate your comments.

10/10 – Hervorragend

Paulina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Viaje con mi familia para unas merecidas vacaciones, nos recibieron muy bien por parte de recepción y botones. Las instalaciones están muy bonitas y cómodas, nos gustó la cercanía que tuvimos con algunos puntos de interés. El área de albercas fue bastante agradable, las personas de animación siempre se encargaron de darle diversión al día, los meseros que nos atendieron también muy amables y al pendiente de nosotros. En cuanto a la comida todo muy rico. La playa espectacular! Y de las más limpias de la zona, quizás un poco pequeña y la única desventaja es el musgo que crece ahí pero bastante tranquila y súper recomendable para pasar un día en calma. Creo que como sugerencia quizás sería poner algún reloj grande en el área de alberca porque luego uno pierde la noción del tiempo, como nos pasó a nosotros y casi no alcanzamos a cenar; otro es que pongan algún letrero de no tocar las boyas en la playa ya que a mi madre le picó un coral de fuego cuando se acercó mucho y tuvo mucho dolor toda la tarde y por último poner teléfonos de las habitaciones, desconozco si solamente fue en la de nosotros pero si ocupábamos algo, como agua o alguna toalla extra, debíamos ir hasta recepción para solicitarla. Fuera de eso, disfrutamos mucho nuestra estancia. Felicidades equipo!
Aufenthalt von 4 Nächten im April 2024
Antwort von Juan Ramirez am 6. Mai 2024
Hola Paulina,Muchas gracias por tus comentarios, esperamos verte pronto de vuelta.Saludos

10/10 – Hervorragend

Juana Maria Bedoya

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excelente servicio rica comida
Aufenthalt von 5 Nächten im April 2024
Antwort von Juan Ramirez am 6. Mai 2024
Hola Juana Maria,Gracias por tus comentarios, nos ayudan mucho en nuestro servicio y calidad.Saludos

10/10 – Hervorragend

Andrea

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean, staff was very friendly, and food was great
Aufenthalt von 5 Nächten im April 2024
Antwort von Cancun Bay Resort. am 4. Mai 2024
Thanks for your commentaries Andrea.We hope you had enjoyed a good stay with our staff in the Cancun Bay Resort.We will continue improving our services to provide to the guest the best experiences.Best regards.

10/10 – Hervorragend

Joaquin

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
very nice resort with lots of delicious food options
Aufenthalt von 7 Nächten im April 2024
Antwort von Juan Ramirez am 6. Mai 2024
Hola Joaquin,Thank you for choosing Cancún Bay Resort, we appreciate your comments.

4/10 – Schlecht

Susan

Mit einer Gruppe gereist
Verbesserungswürdig: Zustand der Unterkunft
Location is great, I didn’t like the hotel room , shower was broken, toilet sink is clogged, toilet clogged, room smells nasty.all 4 of us have diarrhea, two of us have to stay in the room the second and third cuz we are very sick to go out
Aufenthalt von 4 Nächten im April 2024
Antwort von Juan Ramirez am 6. Mai 2024
Hola Susan We hope this message finds you well during your stay at Cancun Bay. First and foremost, we sincerely apologize for any inconvenience you may have experienced while your stay.Your feedback is invaluable to us, and we are committed to resolving any issues you may have!Kind Regards.

8/10 – Gut

Sharon

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We had a great time. Just wish we had more beach area.
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Cancún Bay Management am 4. Mai 2024
Thank you for choosing Cancún Bay Resort, we appreciate your comments.

8/10 – Gut

Stefany

Mit einer Gruppe gereist
Gut: Personal & Service
Está bien si solo vas a descansar, no tiene buenas fiestas, o eventos. La playa es súper pequeña y no tan apta para nadar, debido a que es un muelle. De resto, la comida estuvo rica.
Antwort von Cancún Bay Management am 4. Mai 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros. Sus comentarios son increíblemente valiosos para nosotros, ya que nos ayudan a mejorar y optimizar continuamente la experiencia que brindamos a nuestros huéspedes.

6/10 – Okay

Cindy

Mit einer Gruppe gereist
Gut: Sauberkeit und Zustand der Unterkunft
The property was very clean, and that's all that really stood out to me. In general, the food, entertainment, property were pretty average. This is my 2nd time to Cancun for all-inclusive so I only have 1 other experience to compare to but I prefer the other resort. A few staff really stood out while the rest were kinda meh. A few days we did not want/need our room cleaned and even though we told the front desk, it was not transpired (there were no signs in the room to put on the door knob). Nowhere on the room phone or pamphlet given was the number to call the front desk (and I did try numbers). I only found this out on Sunday (or was it Monday?) morning when there was no internet; turns out they change the internet password the night before weekly. The front desk staff was also unable to cancel reservations for us at the other restaurant. We had to walk there ourselves to cancel. Which I know sounds minor, but I feel like they could have just called for us. We mainly had the buffet for our entire stay, the other 2 restaurants were not appealing. We also made the mistake of not checking out where the resort was in terms of where along the coast it was because it was tucked away in a marine. No waves (we wanted to play in the waves), a small area to swim in, and many shells/rocks in the sand as well (bring water shoes). But if you don't care for the ocean then it's pretty quiet on the ocean front. Overall it's a smaller, decent resort if you don't have a lot of expectations.
Aufenthalt von 5 Nächten im April 2024
Antwort von Cancún Bay Management am 4. Mai 2024
We would like to extend our sincere thanks for choosing to stay with us. Your feedback is incredibly valuable to us as it helps us continuously improve and enhance the experience we provide to our guests.

10/10 – Hervorragend

Wendy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We really enjoyed this facility. The staff was amazing and went way out of their way to be helpful and friendly :-) the food at the buffet was really really good and drinks were abundant. There was a wide variety of food for a small buffet and it was mostly very well prepared, we did not really care for the Italian or the Japanese style that you had to make reservations for they weren’t really as special as we expected and the FA choices. Those nights were actually better.
Aufenthalt von 5 Nächten im April 2024
Antwort von Front Desk am 2. Mai 2024
Dear Wendy,Thank you so much for taking the time to share your thoughts and comments. Your feedback is greatly appreciated and incredibly valuable to us.

10/10 – Hervorragend

Brian

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great Resort Overall! Spend the extra for the Ocean View Room!! Limited food selection and needed reservations for the better food (not enough room for all guests with reservations, some were left out of this opportunity). Unlimited drinks! Shows/Entertainment was ok at best! Great views! Reasonable massages ON THE BEACH! (We went twice) Resort is impossible to reach via phone or email prior to arrival. Do NOT rent a car! Order a shuttle online prior to your destination. Any shuttle service works. Don't pay the high dollar for the "hotel shuttle".
Aufenthalt von 3 Nächten im April 2024
Antwort von Juan Ramirez am 1. Mai 2024
Hola Brian, Thank you for choosing Cancún Bay Resort, we appreciate your comments.Look forward to welcome you soon.

10/10 – Hervorragend

Yura Jacoba

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a great time at Cancun Bay resort. Guvani offered great entertainment, and the pool was lovely. The rooms spacious and food really excellent! Servers was good but we did not have enough pesos or dollars to tip the servers so that was frustrating since it is not easy to get money anywhere. But Nevertheless they were kind enough to serve is. We will stay there again.
Aufenthalt von 7 Nächten im April 2024
Antwort von Juan Ramirez am 1. Mai 2024
Hi, Yura,Thank you for choosing Cancún Bay Resort, we appreciate your comments.We hope to welcome you back soon.

10/10 – Hervorragend

Queen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff was very friendly and supportive
Aufenthalt von 3 Nächten im April 2024
Antwort von Juan Ramirez am 30. Apr. 2024
Hola Queen,Thank you for choosing Cancún Bay Resort, we appreciate your comments.

10/10 – Hervorragend

jorge

Mit dem Partner gereist
Gut: Zustand der Unterkunft
Estupenda atención de gerente y en general todos y cada uno de los empleados
Aufenthalt von 4 Nächten im April 2024
Antwort von Juan Ramirez am 30. Apr. 2024
Gracias por sus comentarios Jorge.Esperamos verle pronto de regreso.Saludos

8/10 – Gut

jaimie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Personally it was a good experience. I would go again. Its very conveniently located, decent price, easy access to transportation. Food was nothing out of this world but it was decent. Drinks were deff watered down however I didnt mind because I wasnt trying to wake up hungover. Over all I would come again
Aufenthalt von 3 Nächten im April 2024
Antwort von Juan Ramirez am 30. Apr. 2024
Dear Jaimie,Thank you for choosing Cancún Bay Resort, we appreciate your comments.Hope to welcome you back soon!

6/10 – Okay

Martika

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The only thing I didn’t like was that house keeping knocked on our door at 8 am in the morning a few times in a row. Other than that I was a really nice place to stay
Aufenthalt von 10 Nächten im April 2024
Antwort von Juan Ramirez am 30. Apr. 2024
Hola Martika,Thank you for your feedback, this will help us to improve our service.Kind Regards

8/10 – Gut

Alyssha

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice and convenient place to stay, drinks were great and staff was very friendly. if the buffet had better food it would have been excellent. Lunch was decent but dinner not so much but overall a good experience
Aufenthalt von 2 Nächten im April 2024
Antwort von Juan Ramirez am 30. Apr. 2024
Thank you Alyssha,We hope to welcome you back soon!Kind Regards

8/10 – Gut

Maria

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The only thing I didn't like is that I called the hotel several time to confirmed my reservation, but all I got is an answering machine and when press reservation or 0. It hanged up. Expedia has the same problem and they even e-mail and got no answer. Also, I was trying to make reservation for pick-up at the airport. Expedia was finally able to help me. I hope in the future, you be able to correct this situation. This why I gave 4****
Aufenthalt von 6 Nächten im April 2024
Antwort von Juan Ramirez am 29. Apr. 2024
Hola Maria Thank you very much for your feed back, this will help us to imprive our service.Kind Regards

6/10 – Okay

Hemal

Aufenthalt von 4 Nächten im April 2024
Antwort von Juan Ramirez am 29. Apr. 2024
Hola Hemal.Thank you for choosing Cancún Bay Resort, we appreciate your comments.

8/10 – Gut

Victoria, ingersoll

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean and spacious. Wish the night life and entertainment had a little more to offer.
Aufenthalt von 4 Nächten im April 2024
Antwort von Juan Ramirez am 28. Apr. 2024
Dear Victoria,Thank you for your feedback!Kind Regards

8/10 – Gut

Ruchika

Gut: Sauberkeit
overall good
Aufenthalt von 4 Nächten im April 2024
Antwort von Juan Ramirez am 27. Apr. 2024
Hola, Ruchika,Thank you for choosing Cancún Bay Resort, we appreciate your comments.

10/10 – Hervorragend

Erickson

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Juan Ramirez am 28. Apr. 2024
Hola Erickson,Thank you for choosing Cancún Bay Resort, we appreciate your comments.

10/10 – Hervorragend

Shuvarthy

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Its a beautiful resort for your friends and family. The staff are super nice! I had a wonderful time there. All inclusive drinks, food, everything. Their entertainment activities are very huge. Recommended!!!
Aufenthalt von 4 Nächten im April 2024
Antwort von Juan Ramirez am 27. Apr. 2024
Dear ShuvartyThank you for choosing Cancún Bay Resort, we appreciate your comments.Looking forward to pamper you soon back.

10/10 – Hervorragend

Marcellus Fabricio Bertanha

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Juan Ramirez am 28. Apr. 2024
Hi Marcellus,Thank you very much for your comments!

6/10 – Okay

Palak

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Juan Ramirez am 28. Apr. 2024
Hola PalakThank you for choosing Cancún Bay Resort, we appreciate your comments.

10/10 – Hervorragend

Dinah Elizabeth

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff and service were amazing! Jordan and Fernando were awesome at the pool/beach side bar. Marta was able to proved us with a warm smile and reservations to dining. Felipe and Angi were friendly and helpful in the main dining room for breakfast service and Arturo helped us many times while we’re stayed at the resort. It was a birthday/girls trip to remember! Thank you Cancun Bay Resort!
Aufenthalt von 6 Nächten im April 2024
Antwort von Juan Ramirez am 27. Apr. 2024
Hola Dinah,Thank you for choosing Cancún Bay Resort, we appreciate your comments.We hope to pamper you and your friends soon.

2/10 – Ungenügend

PATSY PUIUAN

Mit der Familie gereist
Verbesserungswürdig: Ausstattung
Property is not very high class. There are not the same as pictures show. I suggest people don’t come this place for vacation
Aufenthalt von 3 Nächten im April 2024
Antwort von Juan Ramirez am 27. Apr. 2024
"Dear Patsy,We sincerely apologize for the inconvenience and disappointment you experienced during your stay at our hotel. Providing exceptional service and ensuring our guests' comfort is our top priority, and it's disheartening to hear that we fell short of your expectations.Kind Regards

8/10 – Gut

William

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice place overall.
Aufenthalt von 3 Nächten im April 2024
Antwort von Juan Ramirez am 27. Apr. 2024
Hola William,Thank you for choosing Cancún Bay Resort, we appreciate your comments.We will see you soon.

2/10 – Ungenügend

Angela, Des Moines

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The food was so bad! I didn’t eat for days. Nothing frash. You are not able to swim in the see, it is so shallow and dirty from excursions boats. Staff is nice! It was cheap so I didn’t expect everything like in five star but this was beyond one star. No I don’t recommend to stay here!
Aufenthalt von 5 Nächten im April 2024
Antwort von Juan Ramirez am 25. Apr. 2024
Dear Angela,Thank you so much for taking the time to share your thoughts and comments. Your feedback is greatly appreciated and incredibly valuable to us.We regret your experience with us.Your comments help us to improve.Kind Regards

4/10 – Schlecht

Sherita

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
This property was very small. The amenities were limited and you have to request an iron. The sq ft in the rooms were small The toilet kept running The performances were loud outside your room. The alcohol selection was very limited. The room view was parking lot. The hotel was very much more like a motel and a waste of money.
Aufenthalt von 4 Nächten im April 2024
Antwort von Juan Ramirez am 24. Apr. 2024
Dear Sherita,First and foremost, we sincerely apologize for the inconveniences you have experienced your feedback help us to improve our services.We hope to welcome you back soon.Kind Regards

10/10 – Hervorragend

maria de los Angeles

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very clean, close to airport.
Aufenthalt von 4 Nächten im April 2024
Antwort von Juan Ramirez am 24. Apr. 2024
Hola Maria,Gracias por tus comentarios, esperamos verte pronto.Saludos

6/10 – Okay

Angela

Mit einer Gruppe gereist
Gut: Personal & Service
The staff was very polite and helpful. The room was perfect for our needs although we had a balcony and view of a parking lot with vans in it, which wasn't very scenic. The pools were clean and nice. The beach area was very small and the view was blocked by piers and sailboats.
Aufenthalt von 3 Nächten im April 2024
Antwort von Juan Ramirez am 24. Apr. 2024
Hola Angela,Hope you are doing great.Thank you very much for your comments.Unfortunately, we fell short of meeting your expectations on this occasion.We hope to welcome you back and pamper you as you deserve.Kind Reagrds

10/10 – Hervorragend

Cristina

Aufenthalt von 5 Nächten im April 2024
Antwort von Juan Ramirez am 13. Mai 2024
Hola Cristina,Gracias por tus comentarios.Saludos

10/10 – Hervorragend

JOSE GONZALEZ

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Juan Ramirez am 22. Apr. 2024
Estimado Jose,Muchas gracias por tus comentarios, te esperamos pronto en Cancun Bay.

4/10 – Schlecht

Cynthia

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Food was fairly cold, some staff not attentive.. the mojitos were really good though... it was an ok hotel but doubt I would stay there again.
Aufenthalt von 5 Nächten im April 2024
Antwort von Juan Ramirez am 22. Apr. 2024
Dear Cynthia,We regret we felt short of meeting your expectations in this ocassion.we welcome your feedback to help us improve our processes.Kind Regards