2/10 – Ungenügend
Simon
Mit der Familie und kleinen Kindern gereist
9. Nov. 2025
When I booked my room, the terms and conditions were clear. Pay at rhe property. When i reached the property, i was told confirmation needed to be by 4 pm but because i was traveling, hotel couldnt reach me. So they sold my room. I spoke with the manager David who implied it wasnt his responsibility in any way. That Friday night at around 9pm when it was very cold and unusually dark outside with a kid on my hand, i had no room. I was filled with fear and anxiety. The hotel didnt bother, no courtesy, no remorse. What puzzles me is why i would have a different condition on my booking paper and a different one applied at the hotel. This hotel is the most terrible hotel i have ever stayed in. Inhuman and not logical at all. Traveller beware. Not worth the headache
Simon
Aufenthalt von 2 Nächten im November 2025