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Bewertungen von Cambridge Belfry Hotel & Spa

4 out of 5
Cambridge Belfry Hotel & Spa
Back Lane, Cambourne, Cambridge, England

Bewertungen

8,2

Sehr gut

399 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
360 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 8 - Gut" "
152 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 6 - Okay" "
58 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
32 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,4/10

Sauberkeit

8,4/10

Personal & Service

8,2/10

Ausstattung

8,0/10

Zustand der Unterkunft

7,8/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Antwort von Darren T am 8. Mai 2018
Thank you for your review.

2/10 – Ungenügend

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Nicht sauber, Karte limittiert, internet langsam
Im Zimmer waren mehrere Spinnweben, das Internet war instabil und langsam (und ich war nicht weit weg vom Repetitor). Die Karte im Restaurant sehr begrenzt und da Fruehstueck erbaermlich. Das Personal korrekt.

8/10 – Gut

Phil

Geschäftlich gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Staff helpful, but some lack training especially when conferences are on. Rooms large and well maintained.
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Paul

Mit dem Partner gereist
Gut: Personal & Service
Nice hotel but in need of a refurbishment. Carpets worn and walls needing a paint. Room safe was broken, as was towel rail. Main issue was cleanliness around the pool. Dust build up and cobwebs around pool. Litter not cleared, used plasters left under longers. Pool spillovers broken, large hole at one end, and worst was the large clumps of hair all around. I did make comment to the Spa staff who seemed very disinterested.
Aufenthalt von 6 Nächten im Mai 2024

10/10 – Hervorragend

ISSA

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Amy am 3. Mai 2024
Dear Issa,Thank you for taking time in giving your feedback, was good to see that the team were friendly from start to finish. We look forward to welcoming you back in the near future. Best Wishes, The Cambridge Belfry Team.

8/10 – Gut

Peter

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Amy am 1. Mai 2024
Dear Peter,Thank you for your review on your recent stay, its lovely to read that you had a pleasurable stay with us here at the Cambridge Belfry, we as a team strive on our customer service to make it a home away from home and make the say as pain free as possible. We look forward to welcoming you back here with us soon, Take care, Best Wishes, The Cambridge Belfry Team.

8/10 – Gut

tom

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Couldn’t get the shower to turn hot, was a nice hotel but a bit out of the way of everything
Aufenthalt von 2 Nächten im April 2024
Antwort von Amy am 1. Mai 2024
Dear Tom,Thank you for taking time in giving your feedback, was good to see that you enjoyed the stay from start to finish. We strive to make the guest as comfy as we can so that they have a pleasurable stay, and leave feeling relaxed. We look forward to welcoming you back in the near future. Best Wishes, The Cambridge Belfry Team.

8/10 – Gut

Andy

Geschäftlich gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Great room and bed but the pillows were heavy and very uncomfortable. Made for a poor nights sleep unfortunately.
Aufenthalt von 1 Nacht im April 2024
Antwort von Amy am 1. Mai 2024
Dear Andy,Thank you for taking your time in giving us some feedback of your recent stay, please accept our sincere apologies for any discomfort this may have caused. We assure you that this is not reflective of our usual standards. Your feedback is invaluable, and we have already passed on your comments to our maintenance team to ensure this is addressed promptly and effectively. We are committed to providing our guests with comfortable and enjoyable stays, and we hope to have the opportunity to welcome you back in the future. Should you choose to stay with us again, please do not hesitate to contact us directly so we can ensure your experience is flawless from start to finish.Best Wishes,The Cambridge Belfry Team.

4/10 – Schlecht

Elias

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Breakfast was limited and not nice at all, plates were dirty. Jacuzzi was dirty and so were the toilets , food menu was limited and very expensive , two tiny bottles of water given for kettle enough for one coffee, would never return there again
Aufenthalt von 3 Nächten im März 2024
Antwort von Amy am 6. Apr. 2024
Dear Elias,Thank you for taking time out of your day to give us some feedback of your stay, Sorry that we didn't meet your full expectations, this time round in regard to the bedroom and its amenities, we would never like to know that our guests left unrested or unsettled. However, we are delighted to read that you liked the restaurant and our staff. We hope that this hasn't put you off with staying with us again, and we look forward to your return in the near future. Best Wishes, The Cambridge Belfry Team.

6/10 – Okay

Cameron

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
Average hotel. Pool/relaxation area leaves a lot to be desired. Not much in local area.
Aufenthalt von 1 Nacht im März 2024
Antwort von Amy am 6. Apr. 2024
Dear Cameron,Thank you for taking time out of your day to give us some feedback of your stay, Sorry that we didn't meet your full expectations, this time round in regard to the bedroom and its amenities, we would never like to know that our guests left unrested or unsettled. However, we are delighted to read that you liked the restaurant and our staff. We hope that this hasn't put you off with staying with us again, and we look forward to your return in the near future. Best Wishes, The Cambridge Belfry Team.

6/10 – Okay

Claire

Mit dem Partner gereist
Gut: Sauberkeit
Sadly, the Belfry is now looking dated. I have to praise some staff members for their great service and then criticise others for their poor service. Altogether, it was disappointing stay.
Aufenthalt von 4 Nächten im März 2024
Antwort von Amy am 29. März 2024
Dear Claire,Thank you for taking your time in giving us some feedback of your recent stay, please accept our sincere apologies for any discomfort this may have caused. We assure you that this is not reflective of our usual standards. Your feedback is invaluable, and we have already passed on your comments to our maintenance team to ensure this is addressed promptly and effectively. We are committed to providing our guests with comfortable and enjoyable stays, and we hope to have the opportunity to welcome you back in the future. Should you choose to stay with us again, please do not hesitate to contact us directly so we can ensure your experience is flawless from start to finish.Best Wishes,The Cambridge Belfry Team.

10/10 – Hervorragend

Pauline

Aufenthalt von 1 Nacht im März 2024
Antwort von Amy am 29. März 2024
Dear Pauline,Thank you so much for a heart-warming review, our staff are delighted to read that your stay was memorable for all the right reasons, we all look forwards to seeing you and welcoming you back again on your next trip. Best Wishes, The Cambridge Belfry Team.

8/10 – Gut

Luke

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent hotel. Lovely stay.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Amy am 29. März 2024
Dear Luke, Thank you for taking time in giving your feedback, was good to see that you enjoyed the stay from start to finish. We look forward to welcoming you back in the near future. Best Wishes, The Cambridge Belfry Team.

8/10 – Gut

Keith

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Amy am 29. März 2024
Dear Keith, Thank you for taking time in giving your feedback, was good to see that you enjoyed the stay from start to finish. We strive to make the guest as comfy as we can so that they have a pleasurable stay, and leave feeling relaxed. We look forward to welcoming you back in the near future. Best Wishes, The Cambridge Belfry Team.

2/10 – Ungenügend

Mike

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Amy am 29. März 2024
Dear Mike,Thank you for taking your time in giving us some feedback of your recent stay, please accept our sincere apologies for any discomfort this may have caused. We assure you that this is not reflective of our usual standards. Your feedback is invaluable, and we have already passed on your comments to our maintenance team to ensure this is addressed promptly and effectively. We are committed to providing our guests with comfortable and enjoyable stays, and we hope to have the opportunity to welcome you back in the future. Should you choose to stay with us again, please do not hesitate to contact us directly so we can ensure your experience is flawless from start to finish.Best Wishes,The Cambridge Belfry Team.

6/10 – Okay

Donna

Mit der Familie gereist
Gut: Personal & Service
Bed was comfortable, area was quiet to sleep, food was amazing.although there was scuffs on bed base and shower base was broken
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Amy am 2. Mai 2024
Dear Donna, Thank you for taking time out of your day to give us some feedback of your stay, Sorry that we didn't meet your full expectations, this time round in regard to the bedroom and its amenities, we would never like to know that our guests left unrested or unsettled. However, we are delighted to read that you liked the restaurant and our staff. We hope that this hasn't put you off with staying with us again, and we look forward to your return in the near future. Best Wishes, The Cambridge Belfry Team.

6/10 – Okay

jill

Mit dem Partner gereist
Rooms clean, but basic…Breakfast chaotic, food was okay but not great
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Amy am 2. Mai 2024
Dear Jill, Thank you for taking your time in giving us some feedback of your recent stay, please accept our sincere apologies for any discomfort this may have caused. We assure you that this is not reflective of our usual standards. Your feedback is invaluable, and we have already passed on your comments to our maintenance team to ensure this is addressed promptly and effectively. We are committed to providing our guests with comfortable and enjoyable stays, and we hope to have the opportunity to welcome you back in the future. Should you choose to stay with us again, please do not hesitate to contact us directly so we can ensure your experience is flawless from start to finish.Best Wishes, The Cambridge Belfry Team.

8/10 – Gut

Anthony

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything went perfect. Our room cleaned by Melanie was spotless. Probably will return...
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Amy am 2. Mai 2024
Dear Anthony, Thank you for taking time in giving your feedback, was good to see that you enjoyed the stay from start to finish. We look forward to welcoming you back in the near future. Best Wishes, The Cambridge Belfry Team.

10/10 – Hervorragend

Daniel

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Amy am 2. Mai 2024
Dear Daniel,Thank you so much for a heart-warming review, our staff are delighted to read that your stay was memorable for all the right reasons, we all look forwards to seeing you and welcoming you back again on your next trip. Best Wishes, The Cambridge Belfry Team.

6/10 – Okay

Ruth

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were excellent and the room comfortable. Unfortunately we got very little sleep due to a birthday party that we were not warned about with loud music and leavers until 2am. Then the fire alarm malfunctioned at 5:30 am leaving us very tired ahead of a long journey home. An unfortunate set of circumstances but it rather spoiled the visit for us.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Amy am 2. Mai 2024
Dear Ruth,Thank you for taking time out of your day to give us some feedback of your stay, Sorry that we didn't meet your full expectations, this time round in regard to the bedroom and its amenities, we would never like to know that our guests left unrested or unsettled. However, we are delighted to read that you liked the restaurant and our staff. We hope that this hasn't put you off with staying with us again, and we look forward to your return in the near future. Best Wishes, The Cambridge Belfry Team.

10/10 – Hervorragend

Jordan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Jade D am 2. Jan. 2024
Dear Jordan, Thankyou for your 10 out of 10 review. We hope to see you again in the future. Kind regards,

10/10 – Hervorragend

Dave

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Jade D am 2. Jan. 2024
Dear Dave, Thankyou for your lovely review. We hope to have opportunity to welcome you back to the hotel in the future. Kind regards,

10/10 – Hervorragend

paul

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Jade D am 2. Jan. 2024
Dear Paul, Thankyou for your lovely review. We hope to have opportunity to welcome you back to the hotel in the future. Kind regards,

10/10 – Hervorragend

Anthony

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Antwort von Amy am 29. März 2024
Dear Anthony,Thank you so much for a heart-warming review, our staff are delighted to read that your stay was memorable for all the right reasons, we all look forwards to seeing you and welcoming you back again on your next trip. Best Wishes, The Cambridge Belfry Team.

6/10 – Okay

Luke

Aufenthalt von 1 Nacht im November 2023
Antwort von Jade D am 2. Jan. 2024
Dear Luke, Thankyou for taking the time to leave a review on your recent stay with us. We hope to have opportunity to welcome you back in the future. Kind regards,

8/10 – Gut

Kenneth

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Adam Fox am 6. Dez. 2023
Dear Kenneth,Many thanks for the review,Kind regards,

8/10 – Gut

Clare

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Adam Fox am 5. Dez. 2023
Dear Clare,Many thanks for the kind review,

10/10 – Hervorragend

Suzanne

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Short break
Great hotel, handy location for getting into central cambridge . Breakfast was excellent. Pool looked great and lovely grounds with lake. Loads of parking
Aufenthalt von 2 Nächten im November 2023
Antwort von Adam Fox am 5. Dez. 2023
Dear Suzanne,Many thanks for the kind review,

10/10 – Hervorragend

DAVID

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im November 2023
Antwort von Jade D am 2. Jan. 2024
Dear David, Thankyou for your 5/5 review. We hope to see you again soon. Kind regards,

8/10 – Gut

Nicholas

Aufenthalt von 4 Nächten im September 2023
Antwort von Adam Fox am 25. Nov. 2023
Dear Nicholas,Many thanks for the 4* review,Kind regards

8/10 – Gut

Nicholas

Aufenthalt von 4 Nächten im September 2023
Antwort von Adam Fox am 25. Nov. 2023
Dear Nicholas,Many thanks for the 4* review,

10/10 – Hervorragend

Christopher

Aufenthalt von 1 Nacht im November 2023
Antwort von Adam Fox am 14. Nov. 2023
Dear Christopher,Many thanks for the 10/10 review,Kind regards,

4/10 – Schlecht

Mark

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
We turned up and checked in to a cold room, the bar service was poor, with young people with no care about the service or the food and drinks they were serving, no leadership so they cant be blamed. A heater was put in the room 1 hour before check out.
Aufenthalt von 1 Nacht im November 2023
Antwort von Adam Fox am 14. Nov. 2023
Dear Mark,I'm sorry to hear about the heating and bar issues, i shall address with the team to ensure no further examples in the future,Kind regards,

10/10 – Hervorragend

Gordon

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent modern hotel very clean, very quiet and decent night sleep.
Antwort von Adam Fox am 11. Nov. 2023
Dear Gordon,Many thanks for the 5/5 review, glad you enjoyed a good nights rest,Kind regards

4/10 – Schlecht

kishen

Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Unfortunately the room we stayed needs updating . We could not use the pool as very busy with swimming lessons . Book to eat at the restaurant as we were planning to have cocktails . The waiter said they were not serving cocktails which was disappointing for a Friday night. We then saw a group entered the restaurant with cocktails in their hands . We asked the waiter again to confirm and he said yes that’s what he had been told. I then pointed out to him that the group had cocktails . He then came back to say he had got it wrong . So overall not great experience as we decided to eat at the hotel as wanted to have cocktails and have a quiet night .
Aufenthalt von 1 Nacht im November 2023
Antwort von Adam Fox am 7. Nov. 2023
Dear kishen,Many thanks for taking the time to leave a review, I'm sorry about the confusion with the cocktails, i shall investigate further. There is a cocktail list within the bar menu,

10/10 – Hervorragend

Luke

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good value great stay.
Great stay overall. The junior suite we had as a family room was fantastic. A great layout perfect with separate room for the kids and also enjoyed the spacious spa bath. Especially liked the fact the free mini bar items were included. This made the room feel like good value and the items were much appreciated and a very nice selection for all the family. A mix of beer wine and soft drinks and a reasonable quantity also. The swimming pool was nice if not a little busy as half term. I wasn’t as impressed with the amount of water all around the changing area and the fact the changing area was so cold in comparison to the pool, (small issues only). The staff were all fantastic and we eat a lovely pizza in the bar area and was a nice environment to sit and relax in. Everywhere was nicely clean and in order and we would definatly stay again if visiting the area.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Adam Fox am 4. Nov. 2023
Dear Luke,Many thanks for taking the time to leave such a positive review of your stay with us, it is very much appreciated, and I'm glad you enjoyed the break with your family.I hope you get the chance to stay with again soon,Kind regards,

8/10 – Gut

david

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Midweek break
Overall a very pleasant stay, staff were polite and helpful, restaurant food was very good although the service could have been better, we were left for over 20 mins waiting for the bill and although plenty of staff were about seemed poorly coordinated, tables left uncleared etc, the same for the bar which was understaffed. The spa and pool were ok although changing rooms very small and showers were cold with several out of action.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Adam Fox am 27. Okt. 2023
Dear David,Thank you for taking the time to leave a review, and I'm pleased overall you enjoyed a pleasant stay. My apologies for the lack of detail displayed and i shall be taking your comments up with the restaurant and bar team as a matter of concern,Kind regards,

10/10 – Hervorragend

Krisanee Grace

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall: Very Satisfied and would likely book again and recommend the hotel to friends. Conceirge Staff: Professional, polite and friendly. Rooms: 5 star! Perfect size room. Super comfy bed with clean sheets. I may suggest adding pillows though. Nonetheless, the room was clean and well kept. Restaurant: The Sri Lankan curry was superb! I highly recommend! I asked the staff if they can make the dish mild and not spicy and they delivered perfectly. I enjoyed my dining experience at the hotel. Parking: Safe and convenient.
Antwort von Adam Fox am 24. Okt. 2023
Dear Krisanee,Many thanks for taking the time to leave such a wonderful review, I'm glad you enjoyed the stay,Kind regards,

6/10 – Okay

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
could have been better for the money.
On arrival the first thing we noticed was the litter all around the entrance and outside by the tables by the pond. It was quite busy and possibly not enough staff to do any tidying/cleaning up. For the cost of the rooms it was very disappointing to have almost no toiletries in bathroom, 1 tiny bottle of shampoo and the same of body wash for 2 people. breakfast Monday morning was a bit of shambles, no crockery, coffee machine not working and seemed like staff hiding in kitchen as they seemed overwhelmed . Spa was nice although pool not very big, but enjoyed the Jacuzzi.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Adam Fox am 10. Okt. 2023
Dear Anon,Many thanks for taking the time to leave a review, I'm sorry breakfast was not up to our usual standards,Kind regards,

10/10 – Hervorragend

Garry

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Adam Fox am 10. Okt. 2023
Dear Garry,Many thanks for the 10/10.Kind regards,

6/10 – Okay

Rebecca

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Adam Fox am 10. Okt. 2023
Dear Rebecca,Many thanks for taking the time to leave a review,

10/10 – Hervorragend

Mark, East Bergholt

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great service, great staff and overall an excellent stay! Will certainly be coming again!
Aufenthalt von 2 Nächten im September 2023
Antwort von Adam Fox am 3. Okt. 2023
Dear Mark,Many thanks for the kind review, I do hope we get the chance to welcome you back soon,Kind regards,

2/10 – Ungenügend

Aaron

Aufenthalt von 1 Nacht im September 2023
Antwort von Adam Fox am 3. Okt. 2023
Dear Aaron,Many thanks for taking the time to leave a review,Kind regards,

6/10 – Okay

Amy

Verbesserungswürdig: Personal & Service
Property rooms are spacious but dated and worn. Pillow quality was extremely poor. Reception staff unhelpful and unfriendly. This hotel has could be amazing.
Aufenthalt von 1 Nacht im September 2023
Antwort von Jade Dixon am 30. Sept. 2023
Dear Amy,Many thanks for taking the time to leave a review,My apologies if not everything was to the standard expected,

8/10 – Gut

Nick

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Contemporary and well kept
Modern and well kept with efficient check in/out and a great gym too. Bedroom was well appointed and very clean. Unfortunately, the bar was not well supervised and the guys in charge clearly had not been trained. A fridge in the bedroom is great, would have better if had at least one complimentary bottle of water in it. Also, no EV chargers hence environmental has been marked down
Aufenthalt von 1 Nacht im September 2023
Antwort von Adam Fox am 30. Sept. 2023
Dear Nick,Many thanks for the kind review,We are working hard in training the newer members of the bar team, you will see a much improved service soon.Fast chargers are gradually being installed throughout the Qcollection group, so again, watch this space.

10/10 – Hervorragend

Jose

Aufenthalt von 1 Nacht im September 2023
Antwort von Adam Fox am 30. Sept. 2023
Dear Jose,Many thanks for the 10/10,Kind regards,

8/10 – Gut

Nick

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Booked for a one night stay. It met our needs in this respect. We did not use the facilities. The service from the breakfast staff was outstanding. There was no air conditioning and room was quite hot on the night we stayed.
Aufenthalt von 1 Nacht im September 2023
Antwort von Adam Fox am 23. Sept. 2023
Dear Nick,Many thanks for the kind review, I'm glad you enjoyed the breakfast service,Kind regards,

2/10 – Ungenügend

Matthew

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Don’t hope to have hot water in the evening!
Nobody on check in when I arrived. There was also a lady waiting to speak to someone too and complained about having no hot water. I found the receptionist at the bar. Checked in fine but then I find out I also have no hot water! Not ideal after a long day working and travelling. Reception couldn’t care less. When I checked out, again they couldn’t care less and didn’t offer any apology never mind anything else. Hotels.com customer service were also useless offering me a tiny credit in USD! We are in the UK! Bed was fine, room was fine. Probably no worse off over the road at the Holiday Inn Express for less money!
Aufenthalt von 1 Nacht im September 2023
Antwort von Adam Fox am 23. Sept. 2023
Dear Matthew,Our apologies for the lack of hot water, we had been experiencing some issues with the system, doing our upmost to cause as minimal as disruption as possible, I'm sorry the reception team were not as forthcoming with an apology as they could have been,

4/10 – Schlecht

Lesley

Geschäftlich gereist
Verbesserungswürdig: Personal & Service
Staff shortages meant that full breakfast was not available at the time stated - but disappointing for a hotel that is used for business travellers
Aufenthalt von 1 Nacht im September 2023
Antwort von Adam Fox am 23. Sept. 2023
Dear Lesley,My apologies for the hot breakfast not being out at 7am sharp, I have taken the issues back to the team,Kind regards,

6/10 – Okay

Matthew

Gut: Personal & Service
Not overly happy.
The overall stay was ok. Some nice facilities but in poor order. Cleanliness needed to be improved across all areas but in particular the Spa. Many things needing repair in this area. Overall the rooms wS ok but again needs attention as looking tired with wall paper coming off and carpets looking tired and dirty. Poor value for the money i paid. The good thjngs was staff were great and very helpful.
Aufenthalt von 1 Nacht im September 2023
Antwort von Adam Fox am 19. Sept. 2023
Dear Matthew,Many thanks for taking the time to leave a review. I'm sorry to read of the cleanliness issues raised around the Spa and leisure areas, something i will take up with the team as a matter of priority. We are in the final planning stages of having refurbishments starting around the end of this year.I was however pleased to have read you were well looked after during your time with us.I hope we can welcome you back again,