Hello Athena, So sorry of your bad experience in our place, but is not necessary to lie.... In the house next to you, was a young couple, ( just 2 people, as we never allow more people than the capacity of each house) is true they put loud music, at 8pm I talked with them and they take it out.... So the true is: one young couple with loud music until 8pm. The water issue, yes, you stayed without water for 5 minutes, as I told you, the city shut off the water, and we needed 5 minutes to active the back up system, as simple as that. Would have been wonderfull for us if you had asked for a cancelation, for sure I will have cancel some nights waiving the fees, as you stayed for 3 nights, by the way, there were a lot if available hotels in the area, as you know..... I haven't accept the partial refund, as I explained there is not why and, to be honest I have earned it ; ) So, hope you have a wonderful stay in Costa Rica and you get out the stress from you. Thank you again for choosing us and again, it is not necessary to lie. Welcome for the early check in and the late check out!

Thank you so much!!! We are working on fix the road... BEST!

Thank you so much!!

Thank you so much!!

Mil Gracias Jose, aquí los esperamos pronto!