Dear Madam, Sir,Thank you for give us a 10/10. We are very glad to know that you enjoy your stay among us. And we will be happy to see you again in our establishement.Best RegardsIsma,Reception DeskBest Western Royal Hotel Caen

Good afternoon, Thank you for leaving us this review, we are glad you enjoyed your stay in our hotel. Wishing you a nice day and hoping to welcome you again, Laure/ Reception

Dear Madame, Thank you for taking the time to leave us a comment. We are sorry that the parking lot had to close due to the marathon. We informed our customers as soon as we were informed. Regarding the discounted tickets we offer, they are to be picked up directly at the reception before you park. In your case, it was more advantageous to park directly in the parking lot since you stayed there less than 24 hours. Concerning the heating, we have an internal system that allows to put either the heating or the air conditioning. As the weather has been nice for the last few weeks and due to numerous requests from customers, we have switched to air conditioning. We cannot change the mode and switch to heating only for a few days. We are sorry that you found the room too cold. Upon arrival of our guests, we systematically ask if the housekeeping should be done every day, at the request of the customer or every second or third day. Unfortunately, at the time of your arrival, a misunderstanding occurred and the cleaning was noted as not necessary during your stay. Regarding breakfast, we try to offer various products to delight all our guests. Our room is indeed not one of the largest. That's why we ask for the breakfast schedule upon arrival, in order to reduce the number of tables and increase the space available. We hope to welcome you again to meet all your expectations. kind regards

Thank you for leaving us this review, we are glad you enjoyed your stay with us !

Bonjour Monsieur, Tout d'abord merci d'avoir pris le temps de nous laisser cette évaluation. Nous sommes ravis que vous ayez apprécié votre séjour parmi nous et espérons vous accueillir à nouveau prochainement, Bien cordialement, Laure/ La Réception

Bonjour Monsieur, Tout d'abord merci d'avoir pris le temps de nous laisser cette évaluation. Nous sommes ravis que vous ayez apprécié votre séjour parmi nous et espérons vous accueillir à nouveau prochainement, Bien cordialement, Laure/ La Réception

Good afternoon, Thank you for your commentary ! We remain at your service for further information, Best regards, Nadège

Merci pour votre commentaire. En espérant vous revoir prochainement parmi nous,

Good afternoon,Thanks you for taking the time to respond to our satisfaction survey. We are very glad to know that you enjoy your stay among us. It will be a pleasure to see you again among us. Best Regards,Reception desk

Good afternoon,Thank you for taking the time to respond to our satisfaction survey and for the good rating you gave us.We are glad to learn that you enjoyed your stay among us.All our team will be happy to welcome you again in our hotel.Best Regards,Front Desk

Chère Lauriane,Merci d'avoir répondu à notre enquête concernant votre récent séjour dans notre établissement. Au nom de toute notre équipe, je souhaite vous présenter nos excuses pour ne pas avoir réussi à dépasser vos attentes. Votre satisfaction est très importante pour nous, et nous utiliserons vos commentaires pour procéder à des améliorations, afin d'être sûrs de proposer une meilleure expérience à nos hôtes à l'avenir. Pourriez vous nous fournir plus de détails sur les aspects de votre expérience qui ont conduit à ce score de 3/5?J'espère que vous envisagerez à nouveau de séjourner parmi nous, pour que nous ayons une seconde chance de vous proposer une expérience de qualité supérieure. En vous souhaitant une agréable journée,Cordialement,Daphné, La RéceptionBest Western Royal Hotel Caen

Bonjour Monsieur,Merci d'avoir pris le temps d'écrire ce commentaire.Nous sommes désolés que votre séjour n'ait pas répondu à toutes vos attentes. Nous disposons de double vitrage (triple vitrage au 1er étage), mais étant en plein centre-ville il y a régulièrement des bruits extérieurs. Concernant le chauffage de la salle petit-déjeuner, nous avons effectivement un moteur de renfort lors de "grand" froid qui est tombé en panne et la salle petit-déjeuner en pâti. Nous avons depuis ajouté des radiateurs pour réchauffer la salle petit-déjeuner en attendant la réparation.Nous espérons que vous nous laisserez une seconde chance afin de vous proposer une meilleure expérience.Bien cordialement,Laure/ La Réception

Good afternoon,Thanks you for taking the time to respond to our satisfaction survey.We are glad to learn that you enjoyed your stay among us.All our team will be happy to welcom you again in our Hotel.We wish you a happy new year.Best Regards,Reception desk

Dear Ana,Thank you for completing the survey regarding your recent stay at our establishment.We are glad that you have take good time among us.We try to do our best for improve our offering of service.Your responses is important because it's a opportunity for us to upgrade.We will very happy to see you again,Have a good day,Kind regard,Dany,La Réception

Bonjour Madame,Nous vous remercions pour votre excellente notation et espérons vous accueillir à nouveau prochainement.Bien cordialement,Laure/ La Réception

Good Afternoon,We thank you for choosing our hotel for your stay in Caen.We are glad to know that you appreciated our establishement and the location.We will be happy to welcome you again among us.Best Regards,Reception desk

Good Afernoon, Thank you for choosing our hotel for your stay.We are glad to know that your stay among us went well, and we hope to see you again.Best Regards,Reception desk

Good afternoon,Thank you for leaving us this review, we are glad you enjoyed your stay with us.We do have some rooms with walk-in showers for people with mobility problems. Don't hesitate to ask for one if needed.We hope to welcome you again in a near future,Best Regards,Laure/ Reception

Good Afternoon Mr.Payne,We are delighted that you enjoyed your stay with us.We will be happy to hear any suggestions you may have.We look forward to seeing you again !

Good afternnon Mr. Payne,We are delighted that you enjoyed your stay with us.We will be happy to hear any suggestions you may have.We look forward to seeing you again

Good afternoon, We are glad to know that your stay among us went well and that you appreciate our location. We will be happy to welcom you again Best Regards,Reception desk

Good afternoon,Thanks you for taking the time to answer our survey.We are delighted to learn that your stay with us lived up to your expectationsWe will be happy to see you again among us.Best RegardsReception desk

We thank you for leaving us this review.We are glad you enjoyed your stay with us and our reception team.We hope to welcome you again in a near future,Best Regards,Damien - La Réception

Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologise for not exceeding your expectations.Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for every guest in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Yours sincerely,Damien - La Réception.

Dear Madam,Thank you for leaving us this review. We are glad you enjoyed overall your stay with us and hope to welcome you again in a near future.Best Regards,Laure/ Reception

Good afernoon,Thanks you for your comment. We are glad to know that your stay among us went well ans that you appreciated our location.We will be happy to welcom you again.Best Regards,Reception desk

Dear James,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours sincerely,Dany La RéceptionBest Western Royal Hotel Caen

Bonsoir,Merci pour votre note.Notre objectif est la satisfaction de notre clientèle, de ce fait nous sommes très heureux d'apprendre que votre séjour parmi nous a été à la hauteur de vos attentes. En espérant vous revoir prochainement.Cordialement,La réception

Dear Michael,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We're sorry that our team didn't find this on the HVAC system, and we've passed the information on to our housekeeper so that a more thorough check can be carried out. We hope you will come back and see us again soon.Yours sincerely,Dany La RéceptionBest Western Royal Hotel Caen

Good Afternoon, We are very glad to know that you apreciate your stay among us and our location.We will be happy to welcom you again.Best Regards,Reception desk

Good Afternoon, Thanks you for choosing to stay in our establishement. We are glad to know that you enjoy our hotel, facilities and location.It will be a pleasure to welcom you againBest Regards,Reception desk

Good Afternoon, Mrs,Thanks you for give us a good note. Our goal is to satisfy our costumers. We will be very happy to see you among us again. Best Regards, Reception desk

Good afternoon,We do everything we can to satisfy our customers,Our team thanks you for this comment and it will be a pleasure to see you again among us.Best RegardsReception desk

Dear Madam,Thank you for give us a 10/10. We are very glad to know that you enjoy your stay among us. And we will be happy to see you again in our establishement.Best RegardsDany,Reception DeskBest Western Royal Hotel Caen

Good afternoon, Thanks you for the positif comment. We are happy to know that our establishement mmets your expectations.Best RegardsReception desk

Dear Sir,Thank you for taking the time to leave us this review. We are glad you enjoyed your stay with us and hope to welcome you again in a near future.Best Regards,Laure/ Reception

Bonsoir,Merci d'avoir pris de votre temps pour nous laisser un commentaire.Nous sommes heureux d'entendre que vous avez été satisfaits par l'accueil de notre équipe.Il est vrai que les chambres coté place sont un peu bruyante. Nous proposons des chambres coté cour pour les clients qui souhaite être plus au calme pendant leurs séjours. Pour ce qui est de la ventilation de salle de bain, nous avons pris en compte votre remarque et nous mettons tout en œuvre pour une réparation rapide.Cordialement, la réception

Dear Sir,Thank you for taking the time to leave us this review. We are glad you enjoyed your stay with us and hope to welcome you again in a near future.Best Regards,Laure/ Reception

Dear Sir,Thank you for taking the time to leave us this review. We are glad you enjoyed your stay with us and hope to welcome you again in a near future.Best Regards,Laure/ Reception

Dear Sir,Thank you for taking the time to leave us this review. We are glad you enjoyed your stay with us and hope to welcome you again in a near future.Best Regards,Laure/ Reception

Thank you for taking the time to leave us this review. We are glad your stay met overall your expectations. Don't hesitate to tell us any comment or suggestion you may have for us to improve our service.Best Regards,Laure/ Reception

Good afternoon,We are glad to know that everything when well and that you enjoyed your stay among us and the area. We are pleased that you have chosen our hotel and our brand and we hope to see you again. Best RegardsReception desk

Dear Madam,Thank you for give us a 10/10. We are very glad to know that you enjoy your stay among us. And we will be happy to see you again in our establishement.Best RegardsDany,Réception DeskBest Western Royal Hotel Caen