Thank you for the feedback Jane. We apologize that the pool was out of service for your stay. Unfortunately we had an unpredictable event of a protected species entering the pool building. We hope to see you here again in the future. Many thanks

Dear Brett, it is most unfortunate that you did not find opportunity to interact with the team of 8 employees during your stay. We do hope you enjoyed the daily complimentary towel changes and top up of consumables. You booked a small affordable apartment room ideal for short/overnight stays, very well patronised by couples and corporates and your assigned your room had more inclusions than advertised including seating and cooking facilities. However, there are 10+ other room types available in the Resort that may have better suited your preferences. Check out time is prior to 10am. When guests do not return room keys by 10.30am, housekeeping will first attempt to phone the guest and then attend in person prior to 11am if unable to make contact, however staff will never commence cleaning prior to a guest vacating accommodation.

This review has been marked as competitor/fictitious review. The room was immediately inspected. None of what was reported was identified. Furthermore, the reviews from other resort guests in the days preceding your stay were all 5/5. Every guest review is taken seriously. Resort staff care deeply that guests feel welcomed and supported throughout their stay and all efforts are made to continuously improve service.

Dear RoyWe are sorry you didn't enjoy your stay,however there are cups, saucers, kettle, tea and coffee - in the wardrobe. You received choice of parking in the resort carpark, or free parking immediately outside the rear gate to your villa, which is more convenient for you. You booked the most inexpensive, smallest room in the Resort for your stay. If there was a drain smell, which can happen in any home, this could have been attended to. Most guests looking for the best value,comfort and convenience enjoy this very affordable room type.

Dear Dianne, there is an entire adult wing to the resort, as well as mixed accommodation for couples/families. We accommodate typically more than 44 couples in designated adult rooms on any given night of the week. We'll make a note of your preference for future bookings. By phoning our team directly after booking, we are always happy to assist reviewing any accommodation booking prior to guests arrival. Warm regards, Management.

Thank you for the excellent feedback.Unfortunately there is an acute shortage of qualified therapists in the region and hence the lack of availability of the spa!Kind regardsManagement