Detlev, first of all I request you to please accept my sincere apology regarding your experience in our property. This disappointing feedback is certainly a matter of concern to us besides losing the trust which we built over the years. It is our privilege to have you as our valued customer and we want to make sure you are always taken care of.You are certainly the type of guest that we would like to retain and thank you for bringing this to our end. We appreciate your valuable time and thank you for contacting us. We'd appreciate your feedback.

Thank you Ottmar for your visit. Happy New Year!

Gracias por la puntuación y hasta la próxima!

Thanks very much for highlighting our Concierge service. Regards.

Thanks very much for all your comments. Regards!

Louis, feedback like yours is how we learn about areas for improvement. With that in mind, I have documented your circumstances to be reviewed with our team leaders. We look forward to welcoming you on your next stay so we may have the chance to regain your faith in us. Best Regards.

Thanks very much Karen for shearing your experience with us. We really appreciate your comments; it is our objective to work on them in order to continue improving our services. Thanks very much for your visit!

Gracias Jesus por habernos visitado, hasta pronto!

Gracias por habernos elegido Ahmed, hasta pronto!

We really appreciate your comments Sherif, we hope to host you soon!

Thank you Chang, we hope to host you soon!

Gracias Mercedes por habernos visitado, hasta pronto!

Thanks Thomas very much for shearing your experience with us. We really appreciate your comments; it is our objective to work on them in order to continue improving our services.

Thank you Wannelle very much for your feedback! We are glad to hear that your stay with us was a pleasant one. We hope to have you with us again.

Thanks very much Joshua for shearing your experience with us. We really appreciate your comments; it is our objective to work on them in order to continue improving our services.

Thank you Peter for your review.

Victor, we appreciate your feedback. We are working on remodeling projects.

Eliana, lamento lo sucedido y la incomodidad que esto representó.Estamos trabajando para mejorar nuestras comodidades.

Gracias por su reseña Eliana, estamos trabajando actualmente con proyectos de mejora.Saludos!

Dear Vicky, thank you for taking time to contact with us concerning your recent stay at the Sheraton Buenos Aires Hotel & Convention Center. I hope you will accept my sincerest apology for your experience during your stay with us. I have documented your comments, and we will review the details to ensure your concerns are addressed. This documentation serves as more than a complaint, but also a learning opportunity to excel in customer service and perform within our high standards. Thank you again for your feedback.

Thank you Karl, we hope to see you soon!

Muchas gracias Cecilia por compartir su experiencia con nosotros. Estamos muy contentos de saber que ha disfrutado de nuestros servicios y que ha tenido una maravillosa estadía. Esperamos verlos pronto!

Thank you Todd for your review!

Thank you Benedicto for taking the time to share to us why our service did not meet your expectations. We have every desire to address your comments and take measures to prevent these problems from occurring again in the future. Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, I highly appreciate your feedback, as it will assist us in becoming better at what we do. It is our goal to retain you as a satisfied guest and will hope to serve you again in the future. Thank you.

Thank you Robert for your review. Until next time!

Dear Shinji, I am sorry to hear about the circumstances you described. Guests’ comfort is one of our top priorities and we strive to provide an all-ready environment for guests to relax. Feedback like yours is how we learn about areas for improvement. With that in mind, I have documented your circumstances to be reviewed with our Engineering Manager. We look forward to welcoming you on your next stay so we may have the chance to regain your faith in us. Best Regards.

Dear brenda, your feedback is much appreciated. We are working on that; we hope to see you soon!

Gracias Carlos por habernos elegido y por brindarnos su feedback. Hasta pronto!

Mary, thank you for your review.

Thank you Ryohei for your review, I am sorry to see that we could not meet your expectations.

Thank you Derek, until next time!

Thank you for staying with us!We appreciate your feedback.Best regards.

Thank you for your review Dennis, we hope to see you soon in Sheraton Buenos Aires!

Thank you very much David for taking the time to review our hotel. We base our training and investments upon guest’s comments like yours. Therefore we treasure this information very much.We deeply apologize if your stay with us was not as comfortable as should be. We did not meet your expectations regarding the room conditions and the quality they should have. We have already shared your comments with all the departments that were involved, to make an improvement and take the necessary measures to avoid repetitions.We hope you give us the privilege of welcoming you back soon.

Gracias Pedro por su reseña, hasta pronto!

Gracias Olga por su reseña, lamento que no hayamos estado a la altura de sus expectativas. Si desea brindarnos mas detalles, nos ayudará a mejorar nuestro servicio.

Eva, we sincerely appreciate your positive feedback. We hope to see you soon!

Dear Tanya, thank you very much for your feedback, I have shared your comments with our Housekeeper.I am sorry for the inconvenience.

Thanks very much Alfred for the comments you have left at Expedia. We are very happy to read that your stay was so pleasant. Thanks very much for your loyalty to our brand.

Thank you Michael for your review, feedback is much appreciated.

Thank you Belkacem, see you next time!