2/10 – Ungenügend
Asena
Mit einer Gruppe gereist
4. Dez. 2024
Verbesserungswürdig: Ausstattung
This was the worst and dirtiest hotel I have ever stayed at. The check-in process was a complete failure. They emailed us a code to open a safe that was supposed to contain the envelope for self-check-in. However, when we arrived and opened the safe, it was empty. We contacted the hotel, and they said they couldn’t reach the manager and told us to wait. They couldn’t specify how long we would need to wait. After approximately an hour, the manager finally arrived and gave us the envelope. When we requested to cancel our reservation, we were told we needed to speak with the manager to discuss a refund.
The room itself was a total disaster. It smelled terrible, just like the rest of the hotel. The bed was sagging in the middle, and the sheets also smelled bad. The entire room, including the bathroom, was old and poorly maintained.
Additionally, the parking that was advertised was not available, and the hotel looked nothing like the photos. It felt unsafe as well; the door locked with a basic key, and it didn’t seem sturdy. There was a small heater in the room, but no outlet to plug it in.
What’s worse, we weren’t the only ones facing issues. There were others in the same situation, frustrated with the lack of service. Despite all this, no apology or compensation was offered. Being left in the cold, waiting without any clear communication, was an unacceptable experience. We’ll be lucky if we didn’t catch something from this place.
Asena
Aufenthalt von 1 Nacht im Dezember 2024
