Dear Daniel,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.I do apologize for the ant issue in your room and your roommate hygiene issue. Other guest should have good personal hygiene while stay with us. I also apologize about your experience is our kitchen. We are currently in the process of fixing these issues and should be fixed shortly. We do hope to see you again for a better experience. Regards,Nicholas N - Shift Manage r

Dear Nicole,Thank you for taking your time to leave us a review. I am happy to hear that you enjoyed your stay with us and enjoyed the view from our terrace. Thank you for bringing to our attention that cleanliness issue regarding the duvet not being changed. I will speak to housekeeping about this issue.We do hope to see you again soon.Regards,Nichoas N - Shift Manager

Dear Brenda,Thank you for the 5 out of 5 rating.I am happy to hear that you found our staff friendly and helpful. Customer service is important to us and I am happy to read this.Please comeback anytime.Regards

Hi Brigitta,Thank you for leaving us a review.We hope you had a great stay.Please comeback anytimeRegards,

Hello,Thank you for your wonderful 5/5 review. It was a pleasure to have you and we wish you safe and happy travels in the future. Kindest Regards,Sam

Dear Julianna,Thank you for taking your time to leave us a review.We are happy to hear that you liked the location of the hostel. I do understand your concerns about privacy issues in the door. We are looking at the near future of implementing privacy curtains. I do apologize about the fridge space issue, since two of our fridges were broken. We have now replaced the broken fridges to help improve the fridge space issue. We do hope to see you again in the future.Regards

Dear Nozomi,Thank you so much for your fantastic 5/5 review! We hope to welcome you back again soon. Kindest Regards,Sam

Thank you for your 10/10 review. We are delighted to read that you enjoyed your stay with us!We wish you safe and happy travels and hope to see you again in the future.Kindest Regards,Sam

Dear Nozomi,Thank you for the 5-star review.It is nice to know that you enjoyed your stay with us and liked the price. If you have any questions or comments, please feel free to message us.We hope to see you again..

Hi Aislin,Thank you for your kind words.It is great to know that you enjoyed you stay with us and felt safe. I am happy to hear that our staff were able to help you during your stay. Our staff are we train and are always her to help our guest. If you have any questions or comments regarding your stay, please feel free to message us. Thank again and we hope to see you again.Regards,Nicholas N - Shift Manager

Dear Belinda,Thank you for your 5 -star review.We hope you had a great stay. If you have any questions, please feel to contact us.We hope to see you again soon.Regards,

Hi,Thank you for taking your time to leave us a review. It is nice to know that you found the accommodation value for money, and you enjoyed your stay. If you have any other feedback regarding your stay.Thank again and have a good day.Regards,

Hi Jon,Thank you for the review.We hope you had a great stay. If you have any other comment about your stay, please feel free to message us.Thank again and we hope to see you soon.Regards,Nicholas N - Shift Manager

Thank you very much for staying with us, Rakhi.If there's ever any issues with your stay, be sure to make reception know. Glad to hear you enjoyed your room and met some cool roommates! We appreciate your review and hope to see you again! Cheers, YHA

Thank you very much for your review. We think our location is pretty cool too! Roma Street Station and the Cross River Rail will help to bring Brisbane alive - cannot wait! Cleanliness is key! Again, thank you and safe travels, YHA

Thank you very much for staying with us, Christine.And what a great game it was!We appreciate your review and hope to see you again! Cheers, YHA

If there's anything you feel we can look at doing better Hayley, by all means, let us know! Hopefully we can see you again sometime in the future. Cheers, YHA

Thank you very much for staying with us, Delphine.We appreciate the time its taken to review us and we hope to see you again! Cheers, YHA

Thank you very much for staying with us, Rebecca.We appreciate your review and hope to see you again! Thanks, YHA

Thank you very much for your review. We appreciate the time you've taken to supply some valuable feedback. We hope to see you again! Thanks, YHA

Thank you very much for staying with us, Toshiaki.We appreciate your review and hope to see you again! Cheers, YHA

If there's anything we can do better Kaleb, by all means, let us know! Lets make your next stay better! Thanks, YHA

Dear Shani,Thanks for reviewing Brisbane City YHA. We are so glad that you had a good stay with us and can’t wait to welcome you back again.Sincerely,Randall - Shift Manager

Dear Clint,Thanks for your review of your recent stay at Brisbane City YHA. Your review score suggests that you did not have a positive experience during your time with us.If you send us some information about why that was, we would love to look into it.We appreciate and take on all feedback, as it helps us to improve our quality processes.Sincerely,Randall - Shift Manager

Dear PhilippeThanks for reviewing Brisbane City YHA. We are so glad that you had a good stay with us and can’t wait to welcome you back again.Sincerely,Randall - Shift Manager

Dear Beatrice,Thanks for reviewing your recent stay at Brisbane City YHA. We love hearing how much our guests enjoyed their stay.See you next time!Sincerely,Randall - Shift Manager

Hello Ola,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your time with us.

Merci beaucoup d'avoir pris le temps de partager vos commentaires. Bien que nous souhaitions que vous ayez une bien meilleure expérience, ce sont des commentaires comme celui-ci que nous apprenons et que nous utilisons pour nous améliorer. Nous travaillons très dur pour offrir une expérience client exceptionnelle, et il est évident dans ce cas que nous n'avons pas réussi.

Hello Christine,Thank you very much for taking the time to share your feedback. While we wish you had a much better experience, it is feedback like this that we learn from and use to improve. We work very hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short.Kind Regards,Randall

Hello Linda,We appreciate the time you have taken to share comments on your recent experience with us at YHA. We are sorry to see that there were some shortfalls in your experience and apologise for any inconvenience caused. We value all feedback and are working hard on making improvements.

Dear Ariane, Thank you so much for your fantastic review! We will take into account the feedback since we are making some improvements in the rooms. Hope to welcome you back again soon! :)Sincerely, Brisbane YHA teamSincerely, Brisbane YHA team

Dear Julian, Thanks for your review! Glad you had an amazing stay. Hope to see you again next time Sincerely, Brisbane YHA team

Dear Chris, Thanks for the great review! We look forward to seeing you again next time. Sincerely, Brisbane YHA team

Dear John, Thank you for your 10/10 review. We are delighted to read that you enjoyed your stay with us!Sincerely, Brisbane YHA team

Dear Yacine, Thanks for the feedback, it was a pleasure to have you stay with us. Safe travels for the future.Sincerely, Brisbane YHA team