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Bewertungen von Novotel Brisbane South Bank Hotel

4.5 out of 5
Novotel Brisbane South Bank Hotel
38 Cordelia Street, South Brisbane, QLD

Bewertungen

8,8

Hervorragend

558 von insgesamt 984 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
301 von insgesamt 984 Gästebewertungen haben eine Bewertung von 8 - Gut" "
79 von insgesamt 984 Gästebewertungen haben eine Bewertung von 6 - Okay" "
27 von insgesamt 984 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
19 von insgesamt 984 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,4/10

Sauberkeit

9,0/10

Personal & Service

8,8/10

Ausstattung

9,2/10

Zustand der Unterkunft

8,8/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Tobias

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Millicent am 9. Jan. 2024
Hi Tobias,Thank you for choosing to stay with us at Novotel Brisbane South Bank and for taking the time to leave a review. We hope to welcome you back to Novotel Brisbane South Bank again soon!

10/10 – Hervorragend

Fischer

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Das Hotel punktet mit einer erstklassigen Lage. Unser geräumiges und modernes Zimmer bot viel Komfort. Das Frühstücksangebot überzeugte durch seine Vielfalt und schmeckte hervorragend – ein wahrer Genuss für uns.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Millicent am 9. Jan. 2024
Hi Fischer,Thank you for taking the time to share such a lovely review, we are so happy to hear that you enjoyed your experience at Novotel Brisbane South Bank! We hope to be able to welcome you back again in the future and provide another fantastic experience!

10/10 – Hervorragend

Daniel

Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Gutes Hotel an zentraler Lage.
Aufenthalt von 3 Nächten im Februar 2023
Antwort von Kiah am 25. Feb. 2023
Dear Daniel,Thank you for your great review! We are so happy that you enjoyed your stay with us and hope to welcome you again soon.Warm regards,Kiah

10/10 – Hervorragend

Anne

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
top Lage, modernes Hotel
Super zentrales Hotel, alles fußläufig erreichbar leckeres Frühstück
Aufenthalt von 4 Nächten im Dezember 2019

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 1 Nacht im Oktober 2019

8/10 – Gut

Karin

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2019

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Großzügiges Familienzimmer ganz in der Nähe zum City-Beach
Aufenthalt von 2 Nächten im Januar 2019

8/10 – Gut

Verifizierter Reisender

Aufenthalt von 7 Nächten im November 2018

10/10 – Hervorragend

Andrew

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient to Southbank restaurant strip.
Aufenthalt von 2 Nächten im Mai 2024

6/10 – Okay

Gabrielle

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Leticia, Digital Marketing Manager am 23. Mai 2024
Dear Gabrielle, thank you so much for reviewing us. We are sorry that we fell short of meeting your expectations during your stay. If you like to share insights about your stay, please reach us at ha0x0@accor.com or 07 3295 4100. We looking forward to hearing from you. Kind regards.

8/10 – Gut

Jeremy

Geschäftlich gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Nice and Convenient
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Leticia, Digital Marketing Manager am 23. Mai 2024
Dear Jeremy, thank you so much for your review. We're glad to know that you enjoyed the hotel's location and overall experience. We hope to welcome you back soon. Kind regards.

10/10 – Hervorragend

Annette

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Its was clean and comfy, staff were friendly.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Leticia, Digital Marketing Manager am 23. Mai 2024
Dear Annette, thank you so much for your lovely review! We're happy to know that you had a comfortable stay with us and hopefully, we can welcome you back in the future. Kind regards.

10/10 – Hervorragend

Lisa, MURRAYS BRIDGE

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Leticia, Digital Marketing Manager am 23. Mai 2024
Dear Lisa, thank you so much for your 5-star review! We're happy that you enjoyed your stay and we hope to welcome you back soon. Kind regards.

2/10 – Ungenügend

Soner

Aufenthalt von 2 Nächten im Mai 2024
Antwort von Leticia, Digital Marketing Manager am 23. Mai 2024
Dear Soner, thank you so much for taking the time to review us. We're very sorry that we could not meet your expectations during your stay with us.One of our team members contacted you to discuss further the issues raised and get a better insight into how we can improve the quality of our services. It's our hope to have the chance to welcome you back to better experience Novotel Brisbane South Bank. Kind regards.

10/10 – Hervorragend

Anabell

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Leticia, Digital Marketing Manager am 23. Mai 2024
Dear Anabell, thank you so much for your 5-star review! We're happy to know that you had a comfortable stay with us and we hope to welcome you back in the future. Kind regards.

10/10 – Hervorragend

Danae

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to south bank and many eateries
Aufenthalt von 2 Nächten im April 2024
Antwort von Leticia, Digital Marketing Manager am 23. Mai 2024
Dear Danae, thank you so much for your 5-star review! We're happy that you enjoyed your stay and we're looking forward to welcoming you back soon. Kind regards.

10/10 – Hervorragend

Hiren Anilkumar

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im April 2024
Antwort von Leticia, Digital Marketing Manager am 1. Mai 2024
Dear Hiren, thank you so much for your 5-star review! We're glad that you enjoyed your stay. Kind regards.

10/10 – Hervorragend

Angus

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
all good
Aufenthalt von 1 Nacht im April 2024
Antwort von Leticia, Digital Marketing Manager am 28. Apr. 2024
Dear Angus, thank you so much for your 5-star review. Kind regards.

10/10 – Hervorragend

Stephen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im April 2024
Antwort von Leticia, Digital Marketing Manager am 28. Apr. 2024
Dear Stephen, thank you so much for your 5-star review! Kind regards.

10/10 – Hervorragend

Alistair

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We stayed for 4 nights, and the experience was faultless. Great location just 5 mins walk from all the activities in South Bank. Felt safe at night. Modern hotel in excellent condition, very clean, great service from all staff. Room was very well-equipped, modern and clean. Breakfast was very good and good value. Reception and bar / restaurant area very well-presented. Good pool and well-equipped gym. Only two tiny criticisms - the outdoor pool was a little too cold to really use (I understand it can be heated), and the shower in our room wasn't very powerful. But these are tiny compared to the overall excellent experience.
Aufenthalt von 4 Nächten im März 2024
Antwort von Leticia, Digital Marketing Manager am 8. Apr. 2024
Dear Alistair, thank you so much for your great review. We're happy to know that you enjoyed your stay and we're looking forward to welcoming you back soon. Kind regards.

10/10 – Hervorragend

madison

Mit dem Partner gereist
All staff were amazing, friendly and welcoming. Housekeeping did a fantastic job in ensuring our stay was clean and fresh each day. Great facilities and plenty of things around the hotel to enjoy.
Aufenthalt von 6 Nächten im April 2024
Antwort von Leticia, Digital Marketing Manager am 8. Apr. 2024
Dear Madison, thank you so much for your glowing review! We're thrilled to know that you had an unforgettable stay with us and we're looking forward to welcoming you back soon. Kind regards.

10/10 – Hervorragend

Mike

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im März 2024
Antwort von Leticia, Digital Marketing Manager am 8. Apr. 2024
Hi Mike, thank you so much for your 5-star review!

2/10 – Ungenügend

eric

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
A horrible experience. Booked in and they insisted I pay the hotel upfront even though I had booked via expedia and they had authenticated my credit card. Arrived at the room the corridor wall was full of patches, there were no hangars or or glasses in the room. These were delivered later. Next day return to room late afternoon, the used towels are still on the floor together with all the dirty glasses. It takes 30 minutes to have towels and clean glasses delivered to our room, told the hotel is very busy and cant provide ta quicker service. The gym is not clean and the equipment in poor repair, 3 of the 4 Bikes either had parts missing or were broken, the pedals of the elliptical trainer were so dirty that my shoes stuck to the pedals. Reported this nothing was done. The service of the room the next day was lacking, we received clean towels but all our dirty glasses were left behind. I am a silver member - when I asked why my stay did not qualify for the points I was told it was because we booked via an external booking engine. Will not use the Novotel chain if I can help it.
Aufenthalt von 4 Nächten im März 2024
Antwort von Leticia, Digital Marketing Manager am 8. Apr. 2024
Dear Eric, thank you so much for reviewing us. We're very sorry that we fell short of meeting your expectations during your stay with us. We would like to discuss further the issues raised, so we kindly ask you to contact us at ha0x0@accor.com or 07 3295 4100. We are looking forward to hearing from you. Kind regards.

6/10 – Okay

Susan

Mit dem Partner gereist
Gut: Ausstattung
Very convenient- all very adequate for a couple of nights stay. Shortage of staff on reception desk especially at check out time.
Aufenthalt von 2 Nächten im März 2024
Antwort von Millicent am 25. März 2024
Hi Susan, Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your feedback.I am sorry to hear however about the delay on check out. We hope to welcome you again soon.

10/10 – Hervorragend

Mark

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The reception staff were amazing overall beautiful place to stay. We will be back
Aufenthalt von 1 Nacht im März 2024
Antwort von Millicent am 18. März 2024
Hi Mark, Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback! We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 – Hervorragend

Alan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Easy walk to South Bank parklands and all the activities there. Bed is nice, room quiet. But small, if you need bathroom privacy, then a standard or superior room is not for you
Aufenthalt von 3 Nächten im März 2024
Antwort von Millicent am 18. März 2024
Dear Alan, Thank you for your feedback! I am pleased to let you know that our Corner 'N' Rooms provide a more traditional layout with a bathroom closed off from the bedroom which you may prefer to our standard lay out. We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 – Hervorragend

Ethan

Mit dem Partner gereist
Gut: Ausstattung
Easy check in and check out. Super clean. Yummy breaky. Great spot in a walkable area. Comfy bed. Nice shower. Had a wonderful stay
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Millicent am 28. Feb. 2024
Hi Ethan, Thank you for your lovely feedback. We are happy to hear that you had an enjoyable stay and look forward to welcoming you back again soon!

8/10 – Gut

Brian

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice hotel. Good location and good dining area. Pillows were too soft for our liking.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Millicent am 19. Feb. 2024
Hi Brian, Thank you for choosing to stay at Novotel Brisbane South Bank and sharing your review. We have different types of pillows available which can be ordered on request from reception. We look forward to you staying with us again!

10/10 – Hervorragend

Paula Mary

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very comfortable beds and great breakfast
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Millicent am 19. Feb. 2024
Hi Paula Mary, Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

8/10 – Gut

Carly

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service und Zustand der Unterkunft
Room could have been a bit cleaner. Empty bottle under bed and hair in the shower.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Millicent am 19. Feb. 2024
Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your feedback!I am so sorry to hear however about the cleanliness issues you experienced, please accept my sincerest apologies. I have passed your comments on to our Housekeeping Manager so this issue can be addressed.We hope that you enjoyed the rest of your stay with us and look forward to welcoming you back again soon!

10/10 – Hervorragend

Clint

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Location
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Millicent am 19. Feb. 2024
Hi Clint, Thank you for sharing your review, we are glad you enjoyed your stay at Novotel Brisbane South Bank!

8/10 – Gut

??

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
朝食がとてもおいしかったです。家族で利用しましたが、子供達も食べられるものが多かったです。また利用したいです。
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Millicent am 19. Feb. 2024
Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 – Hervorragend

Amy

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Leticia, Digital Marketing Manager am 21. März 2024
Dear Amy, thank you so much for your 5-star review! We're happy to know that you enjoyed your stay and we hope to welcome you back soon. Kind regards.

10/10 – Hervorragend

Chantal

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Amazing location & the staff are wonderful.!
Check in was very fast and easy. The check staff are AMAZING. We arrived 2.5 hrs earlier than the actual check in arrival time and they were so accommodating and found us a room immediately, so we could check in earlier and didn’t have to wait until 2pm. We checked out at 3am in the morning and there was a friendly face at the front desk to ask if we need assistance with cabs to the airport and ask how our trip was. It was our first stay here and we will be back again. Great location & awesome staff.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Millicent am 4. Feb. 2024
Hi Chantal, Thank you for sharing your lovely feedback from your stay at Novotel Brisbane South Bank! I am so happy to hear that you enjoyed your stay and we look forward to welcoming you back again soon!

10/10 – Hervorragend

Jen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice sized and quality room, quiet but close to Southbank and cultural precinct. Good value for money. Great for our weekend break.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Millicent am 4. Feb. 2024
Hi Jen, Thank you for choosing to stay at Novotel Brisbane South Bank and sharing your lovely feedback! We are so happy to hear you enjoyed your stay and look forward to welcoming you back again soon!

10/10 – Hervorragend

stephen

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Fantastic reception- made to feel really welcome Thank you !!
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Millicent am 2. Feb. 2024
Hi Stephen, Thank you so much for choosing to stay with us at Novotel Brisbane South Bank! We are so glad you enjoyed your stay with us and hope to welcome you back again soon!

10/10 – Hervorragend

Scott

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
This should be your first choice
We had booked another unit at Morgan Suites that was not to our standards. Etc musty smell. I went on Hotels.com again and found this hotel nearby and booked it. It’s something I should have done at the beginning.
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Millicent am 1. Feb. 2024
Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 – Hervorragend

Sandra, Elkhorn

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Millicent am 30. Jan. 2024
Hi Sandra,Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 – Hervorragend

Dave

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful food, great room and staff but limited parking
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Millicent am 30. Jan. 2024
Dear Dave,Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 – Hervorragend

John

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Millicent am 30. Jan. 2024
Hi John,Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 – Hervorragend

Taylor

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Millicent am 30. Jan. 2024
Hi Taylor, Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

8/10 – Gut

Arrigo

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Millicent am 23. Jan. 2024
Hi Arrigo, Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

4/10 – Schlecht

Verifizierter Reisender

Gut: Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit und Personal & Service
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Millicent am 23. Jan. 2024
Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 – Gut

Amanda

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location, quick walk to south bank streets beach. Buffet breakfast had a good variety. Rooms were lovely. Parking charges expensive especially when already paying quite a lot to stay. Parking spots very small, not a lot of space to get in and out of your doors. Pool and gym good. Most staff were excellent.
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Millicent am 23. Jan. 2024
Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 – Hervorragend

Lindell

Mit der Familie gereist
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Millicent am 23. Jan. 2024
Hi Lindell,Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 – Hervorragend

Nicole

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Millicent am 23. Jan. 2024
Hi Nicole, Thank you for your feedback! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 – Hervorragend

Kellie

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean, well designed, comfortable rooms, great food and friendly staff. Many thanks
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Millicent am 17. Jan. 2024
Dear Kellie, Thank you for sharing your lovely feedback and choosing to stay at Novotel Brisbane South Bank! We are glad you enjoyed your stay and we look forward to welcoming you back again soon.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Superb location and hotel
We were pleasantly surprised by Novotel, we have never stayed at a Novotel before so was not sure what to expect. The room was lovely and spacious, the bed was very comfortable and the hotel was very quite. We were staying there for a visit to the theatre so the location was great as it was in walking distance. We would definitely stay again.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Millicent am 16. Jan. 2024
Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

10/10 – Hervorragend

Renae

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent customer service, room was very clean and the beds oh so comfortable, love this place
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Millicent am 16. Jan. 2024
Hi Renae, I am so happy to hear you enjoyed your stay and love our hotel! Thank you for choosing to stay with us and taking the time to share your lovely feedback. We look forward to welcoming you back!

10/10 – Hervorragend

Sophie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent service from all staff. Facilities are great (our tv was a bit dodgy but not a huge issue for us). This was our second stay here and loved it again.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Millicent am 16. Jan. 2024
Hi Sophie, thank you so much for choosing to stay with us again at Novotel Brisbane South Bank! We are so happy you enjoyed your stay and hope you continue to enjoy your stays here!