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Bewertungen von Mercure Bolton Georgian House Hotel

3 out of 5
Mercure Bolton Georgian House Hotel
Manchester Road, Blackrod, Bolton, England

Bewertungen

7,6

Gut

168 von insgesamt 576 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
225 von insgesamt 576 Gästebewertungen haben eine Bewertung von 8 - Gut" "
111 von insgesamt 576 Gästebewertungen haben eine Bewertung von 6 - Okay" "
41 von insgesamt 576 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
31 von insgesamt 576 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,8/10

Sauberkeit

8,0/10

Personal & Service

8,2/10

Ausstattung

7,2/10

Zustand der Unterkunft

7,4/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Not Provided, bayern

Für eine Nacht okay
naja, hotel ist okay. mann kann einen nacht dort schlafen, mehr aber auch nicht. Pool ist okay, klein es geht gerade so. Sauna schrecklich. Umkleide auch naja.

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Zufriedenstellend
Der Aufenthalt war in Ordnung für eine Nacht und überraschend ruhig.

8/10 – Gut

Andry

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
.
Aufenthalt von 2 Nächten im März 2024
Antwort von DL am 19. Apr. 2024
Thank you for your recent review.

6/10 – Okay

Andrew

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The staff could benefit from having name tags and possibly a uniform to easily identify them. The room was in my opinion in need of some TLC, it was in places worn out. At night the room was flooded with lights from the car park, which was not the most ideal sleeping condition.
Aufenthalt von 2 Nächten im April 2024
Antwort von DL am 19. Apr. 2024
Thank you for your review - I also note your reply on the trust you platform. I will locate your room and look into the lighting situation.

10/10 – Hervorragend

Angela

Loved the pool. The window frame in bedroom needed a good clean Really enjoyed our stay
Aufenthalt von 1 Nacht im März 2024
Antwort von DL am 2. Apr. 2024
Thank you for your recent review

10/10 – Hervorragend

Daniel

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Super Hotel with excellent service
Aufenthalt von 3 Nächten im Februar 2024
Antwort von DL am 14. Feb. 2024
Perfect thank you :)

6/10 – Okay

Geoff

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Could have done more
Aufenthalt von 2 Nächten im Januar 2024
Antwort von DL am 23. Jan. 2024
Thank you for your recent rating - I do hope that you took the time to speak with the team whilst at the hotel to let them know any short falls in your stay.

2/10 – Ungenügend

Christopher

Geschäftlich gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Other hotels are available to book in the area
The hotel was clean and the bath/shower was fine. However, the food and staff were shocking, both for dinner and breakfast. Staff don't carry notepads so 8 ordered one main in 4 parts and as expected it came out wrong from the kitchen meaning it had to be sent back, which led to a cold dinner 10mins later when the heat lamp failed to keep the chips warm. Despite there being barely 3 tables at either meal no one seemed interested in helping. At breakfast I had to dig through the plates to find one not crusted with egg. The pastries, bread, and juices weren't stocked despite the quiet morning. The room was cold and on turning on the radiator, which was set to off in winter, there was no heat and the noise was horrendous, I recommend getting servicing in to bleed these and make sure they are working.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von DL am 18. Jan. 2024
Thank you for your recent review following your stay with us here at the hotel. I do hope that you took the time to speak with a member of the management team whilst you were at the hotel as the points you raise could easily be resolved. It is very rare for us to receive negative comments on the team and the service we provide. We do complete regular audits of the breakfast area to identify any areas that may need attention and the breakfast plates have never come up as an issue. I hope this was pointed out to the breakfast supervisor on duty so any plates could be removed. I will be sure to try and locate the room you stayed in to resolve the problem you mention about the radiator.

4/10 – Schlecht

Steve

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
not very good
i stay away in hotels twice a week with work so rarely bother to leave reviews unless very good or very bad. this was the latter. staff were good, no issues there. room tired and in need of decoration, as was the hotel. shower was pathetic, could only get warm water not hot and power was rubbish. the worst thing was the food. only bar food available. only 5 starters to chose from, they only had 3. only 6 or 7 mains, two were off the menu. so it was basically a burger or a pizza. i chose burger, i wish i hadn't. very poor. and the starter i chose was crispy squid rings, (they had run out of chicken hot wings) , these were squidgy squid rings, undercooked. the group of 7 guys sat next to me were not eating, until dominos delivered, i see why now, and the 2 guys behind the bar were waiting on their chinese take away to be delivered rather than eat the hotel food, which i guess they must get at a discount. But that was understandable also, i wish i had chosen take away food. all in all a very poor stay. will not be returning
Aufenthalt von 1 Nacht im Januar 2024
Antwort von KR am 10. Jan. 2024
Dear Steve I am sorry to hear your comments in relation to your previous visit to the hotel. I have spoken to the relevant team members to ensure all items are available for our guests. I do note that you stated you will not be returning to the hotel for a future stay however I hope that you will reconsider this and you will realise this is not a common theme.

10/10 – Hervorragend

Richard

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von DL am 2. Jan. 2024
Thank you for your recent score rating.

10/10 – Hervorragend

Rajashree

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Stay at Bolton
The sink was cracked in the bathroom. Otherwise, the room was great. Staff were very welcoming and friendly.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von DL am 31. Dez. 2023
Thank you for your recent review. I am sorry to see that there was a fault in your bathroom with the sink. I will be sure to look into this further.

10/10 – Hervorragend

Victoria

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great location
Stayed over as it was only 10 minutes away from my Christmas party venue. Really easy to get to, close to transport links and Middlebrook retail park (lots of breakfast/ dining options). Room was a little dated and there was a slight hole in one of the chairs but more than comfortable for what I needed. Would stay here again
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von DL am 19. Dez. 2023
Thank you for taking the time to provide your recent review following your recent visit to us here at the hotel.

8/10 – Gut

Craig

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Hotel had really friendly staff, clean rooms and tasty breakfast. The hot tub was a little chilly and the hotel was in need of some decoration but overall good value for money
Aufenthalt von 1 Nacht im November 2023
Antwort von DL am 29. Nov. 2023
Thank you for taking the time to provide your recent review

2/10 – Ungenügend

Lee

Aufenthalt von 1 Nacht im November 2023
Antwort von DL am 19. Dez. 2023
Thank you for your review. I am sorry to see it was only a 1 star rating.

10/10 – Hervorragend

Irene

Mit dem Partner gereist
Gut: Ausstattung
Staff very pleasant
Aufenthalt von 1 Nacht im November 2023
Antwort von DL am 27. Nov. 2023
Thank you for taking the time to provide your feedback following your recent stay with us here at the hotel.

6/10 – Okay

Verifizierter Reisender

Geschäftlich gereist
Average hotel
Fire alarm went off at 4am. Overall place could do with a refurb some very tired looking bits. Windows very drafty and don’t close properly. Also seem to have doors and windows open constantly leading to cold corridors. Swimming pool lockers you need to take a padlock for them to be any use not much use to hotel guests who probably don’t have one. Reception couldn’t advise on this and didn’t know so found out when I got down there. Room was ok just again very dated finish in the bathroom had bath cover hanging off and cracked sink. Wi-Fi was very hit and miss and didn’t really work properly mostly just used 5G. Food over priced in bar for the portion size.
Aufenthalt von 2 Nächten im November 2023
Antwort von DL am 10. Nov. 2023
Thank you for taking the time to provide your review, I would be happy to discuss your review further in more detail should you be able to contact the hotel direct.

8/10 – Gut

Catherine

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Mixed review
Lovely looking building from the outside, but inside is dated and in need of refurbishment particularly in the bedrooms and corridors. Breakfast was great as were all of the staff - very courteous and helpful.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von DL am 10. Nov. 2023
Thank you for your recent review. Some lovely comment in relation to the team here at the hotel, I am sorry however that you found the hotel dated.

10/10 – Hervorragend

Patricia

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great staff and comfortable stay
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von DL am 16. Okt. 2023
Great review thank you

10/10 – Hervorragend

simon

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very good super staff and service
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von DL am 13. Okt. 2023
Great review thank you for taking the time :)

10/10 – Hervorragend

simon

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Really enjoyed the place great staff very helpful
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von DL am 10. Okt. 2023
Brilliant review thank you for taking the time Simon

6/10 – Okay

Amanda

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The room was comfortable but you could tell the age of the building with peeling paint and old decor. The corners had cobwebs and spiders and the windows were filthy so couldn’t see very clearly outside. Pool was lovely although wasn’t aware we would have to share the pool with swimming lessons.
Aufenthalt von 1 Nacht im September 2023
Antwort von DL am 9. Okt. 2023
Thank you for taking the time to provide your review, we value all our feedback here at the hotel and put into place measures to support all feedback I do hope that your recent experience will not deter you from returning to the hotel

8/10 – Gut

Edmund

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Spacious and clean room .
Aufenthalt von 1 Nacht im September 2023
Antwort von DL am 29. Sept. 2023
Thank you for taking the time to provide your recent review.

10/10 – Hervorragend

Sadie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful stay for little price
Aufenthalt von 1 Nacht im August 2023
Antwort von DL am 21. Sept. 2023
Lovely to see your recent review. thank you for taking the time.

2/10 – Ungenügend

Kishore

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
Shower not working
Shower was not working, had a worst experience ar start of day and delayed my entire schedule without bath to work
Aufenthalt von 1 Nacht im September 2023
Antwort von DL am 21. Sept. 2023
Thank you for taking the time to provide your recent review - I am sorry to see that you encountered problems with your shower whilst at the hotel. Please accept our apologies on this matter. I do hope that you spoke to the team to help try and resolve this prior to leaving the hotel.

2/10 – Ungenügend

Paul

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
I wouldn’t again ….
Pool/sauna/steam room all closed and I booked due to these ‘features’. Restaurant was the bar. Expensive, limited and bar staff unhelpful. Room was very dated. Other guests were noisy well after midnight with no let up. Shoite!
Aufenthalt von 1 Nacht im September 2023
Antwort von DL am 13. Sept. 2023
Hi Paul I am sorry to see your comments in relation to your recent visit. We do look at all feedback and ensure we put the correct measures in place to help improve our guest experience. I am sorry that you felt this was not the case on this occasion.

6/10 – Okay

PAUL

Geschäftlich gereist
Gut: Personal & Service
Aufenthalt von 1 Nacht im September 2023
Antwort von DL am 13. Sept. 2023
Thank you for your recent score rating

4/10 – Schlecht

Dean

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Shabby & dated
Mercure used to have a decent reputation but after this stay that reputation (personally) is in tatters !! Dated, shabby room that hadn’t been properly cleaned or maintained for a good while. Without power for hours one evening - I thought hotels would have back up generators ?
Aufenthalt von 2 Nächten im August 2023
Antwort von D am 14. Aug. 2023
Morning Dean Thank you for your review, I am sorry to see the points you raised, I will be sure to investigate this further. Please accept our apologies that you found fault with your stay.

6/10 – Okay

KOYRUL

Gut: Personal & Service
The hotel need to be upgrade in anyway
Aufenthalt von 2 Nächten im August 2023
Antwort von DL am 14. Aug. 2023
Thank you for your recent review.

2/10 – Ungenügend

Danny

Aufenthalt von 1 Nacht im August 2023
Antwort von DL am 8. Aug. 2023
Thank you for your review.

8/10 – Gut

Helen

Aufenthalt von 2 Nächten im August 2023
Antwort von DL am 7. Aug. 2023
Thank you for your recent review.

6/10 – Okay

Gordon

Mit der Familie gereist
Gut: Sauberkeit und Komfort des Zimmers
Room was dated. No air con. So hot on a night. Breakfast wasnt the best. Quite cold on hot food. Other than that was good stay
Aufenthalt von 2 Nächten im August 2023
Antwort von DL am 7. Aug. 2023
Thank you for your recent stay with us here at the hotel. I am sorry you found your room hot and found fault with the breakfast. However lovely to see that your overall stay was ok.

6/10 – Okay

Verifizierter Reisender

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Juli 2023
Antwort von DL am 3. Aug. 2023
Thank you for taking the time to review your stay. Kind Regards

8/10 – Gut

Kayleigh

Gut: Sauberkeit
.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von DL am 3. Aug. 2023
Morning Kayleigh Thank you for taking the time to review your stay with us here at the hotel. Kind regards

10/10 – Hervorragend

Gary

Aufenthalt von 1 Nacht im Juli 2023
Antwort von DL am 3. Aug. 2023
Hi Gary Great to see your review after your visit to us here at the hotel. Kind Regards

4/10 – Schlecht

Kayleigh

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Not great unfortunately
Sadly, the bad outweighed the good here. "Spa" hotel - holds kids swim lessons all day in the pool. Heavily stained duvet and pillows (sheets looked clean). Smelt of damp throughout building. Staff very helpful, just had to find them first. Ample parking. No plugs near the bed. Safes not working, told none of them did. Ceiling of pool area rusting and falling apart, they have a net up to catch the pieces. Breakfast selection not too bad. Overall, not quite the relaxing break anticipated.
Aufenthalt von 3 Nächten im Juli 2023
Antwort von DL am 24. Juli 2023
Thank you for your recent review I am sorry to see some of your comments in relation to your visit. We are working hard to continually improve the offering here at the hotel to make all our guest experiences memorable for the right reasons.

8/10 – Gut

Andy

Aufenthalt von 1 Nacht im Juli 2023
Antwort von DL am 8. Aug. 2023
Thank you for your review

10/10 – Hervorragend

ADAM

Aufenthalt von 1 Nacht im Juli 2023
Antwort von DL am 17. Juli 2023
Lovely thank you Adam

8/10 – Gut

Joyce

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Nice comfortable stay
Nice easy check in and room although the usual miles away from the reception area was nice and quiet and accessible. Comfy beds , nice hot water for a bath and good night’s sleep too . The breakfast was excellent. Lots of hot food , good juices and quality coffee too . Overall a good stay , however the hotel is looking quite tired in a lot of the public areas
Aufenthalt von 1 Nacht im Juli 2023
Antwort von DL am 17. Juli 2023
Thank you for taking the time to provide your review.

10/10 – Hervorragend

Lynn

Aufenthalt von 1 Nacht im Juli 2023
Antwort von DL am 17. Juli 2023
Thank you for your recent review.

6/10 – Okay

Jason

Mit dem Partner gereist
Verbesserungswürdig: Zustand der Unterkunft
We arrived at the property to be told the lift wasn’t working and our room was on the 3rd floor . 6 flights of stairs later we arrived in room 886 small room in the eves of the building . Needed a lick of paint it looked tired and the bathroom was old with mould around the bath . . Also £34 for a bottle of cheap red wine was a joke ! On the upside staff were friendly, breakfast was very good pretty much everything you want . Will I be staying here again probably not
Aufenthalt von 1 Nacht im Juni 2023
Antwort von DL am 5. Juli 2023
Morning Jason Thank you for your recent feedback, I have replied to your review on another site also. Unfortunately the lift was out of service due to a power cut in the area and work needed on the circuit board, this certainly was an inconvenience and we tried to locate as many people on the lower floors as possible, I am sorry we were unable to do with with your room whilst you stayed at the hotel. The wines are priced and we do have cheaper options available I am sorry if you were not advised of this. Some lovely comments in relation to the staff which is lovely to see. I will be sure to share your comments with the team.

8/10 – Gut

Carole

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2023
Antwort von DL am 4. Juli 2023
Thank you

10/10 – Hervorragend

Caronne

Aufenthalt von 2 Nächten im Juni 2023
Antwort von DL am 4. Juli 2023
Perfect 10 thank you

6/10 – Okay

Lee

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Its ok, not great but ok.
The staff was very friendly and did a great job, disappointed on the general condition of the place, looks old and a bit tatty. Website says the the spa has massage facility (they dont and havent had since covid). It also says that the pool is adults only after 7.30pm, not whilst i was there. Anoying that the lockers are "bring your own padlock" as when im travelling i dont tend to carry one. Kitchen is apparently open until 9pm unless you want to order at 8.40pm then its closed!
Aufenthalt von 1 Nacht im Juni 2023
Antwort von DL am 29. Juni 2023
Thank you for your review Lee - I do hope that your recent stay will deter you from returning to the hotel again in the future for another stay.

6/10 – Okay

Verifizierter Reisender

Good
The stay was good, enjoyed the pool although it was a bit small due this half the pool being blocked off. Returning on Saturday night to a complete black out wasn't ideal either.
Aufenthalt von 2 Nächten im Juni 2023
Antwort von DL am 29. Juni 2023
Thank you for your review, I am sorry that you encountered the power failure which was a local incident that affected the whole area. Please accept our apologies that it had an impact on your stay with us here at the hotel.

8/10 – Gut

Mario

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2023
Antwort von DL am 29. Juni 2023
Thank you Mario

8/10 – Gut

Simon

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Clean but dated,room was so hot,although they did supply desktop fan,breakfast was lovely and service was good.
Aufenthalt von 2 Nächten im Juni 2023
Antwort von DL am 19. Juni 2023
Thank you for your recent review.

8/10 – Gut

Ahmed

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff was very nice and the breakfast was delicious. The rooms are wide but maybe needs some refurbishment. Ceiling of the pool needs some cleaning.
Aufenthalt von 3 Nächten im Juni 2023
Antwort von DL am 19. Juni 2023
Thank you for your recent review.

8/10 – Gut

Valerie

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2023
Antwort von DL am 19. Juni 2023
Thank you

10/10 – Hervorragend

Gareth

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great!
Great place to stay
Aufenthalt von 3 Nächten im Mai 2023
Antwort von DL am 10. Mai 2023
Thank you for your recent review.Kind Regards

6/10 – Okay

Alexandria

Aufenthalt von 1 Nacht im Mai 2023
Antwort von DL am 9. Mai 2023
Thank you for taking the time to review.