Dear Bjorn, Thank you for the trust by choosing our hotel during your visit in the city of Bogota and for sharing your rate on our services which is very important for our company and employees. We apologies if our services didn't meet your expectations completely, we would like to know more about your stay to apply the proper corrections and avoid any future inconvenience on your future stays with us. Looking forward on welcoming you back in a near future to enjoy more about our services and excellent location Best regardsJessica ElneserGues relations manager

Dear client,It's fantastic to hear that you had such a positive experience with our staff. Your feedback highlights the convenience and enjoyment of your stay.Always welcomeJessica ElneserGuest relations

Muchas gracias por tus comentarios

Dear Guest Thank you for sharing with us how was your experience with us, we hope that you keep chosing us next time you're in Bogotá! Regards,

Dear Christoph, Thank you for taking the time to rate your experience with us, we hope next time to exceed your expectations and offer you a memorable stay! Regards,

Lieber Gast Vielen Dank Sie sich Zeit genommen haben eine Bewertung zu schreiben. Wir sind sehr froh, dass Sie sich bei uns wohl gefühlt haben und freuen uns sehr Sie wieder bei uns begrüsssen zu dürfen! Mit freundlichen Grüssen

Wie badanken uns für Ihre Bewertung und dass, Sie sich die Zeit dafür genommen haben. Es freut uns sehr, dass Sie sich aber auch zuhause gefühlt haben, und hoffen, Sie wieder bald bei uns begrüssen zu dürfen. Mir freundlichen grussen, Diana M Guest Relations

Dear Reinhard,Thank you for choosing us during your visit in the city of Bogotá and for rating our services with such a great comment. Your feedback highlights the convenience and enjoyment of your stay.Looking forward on welcoming you back in a near future.Best regards,Jessica ElneserGuest relations manager

Dear Omar, Thank you for the trust on choosing us during your visit in the city of Bogotá. We appreciate your time on leaving us your comment which is very important for our company and employees, as per we are always working on making your stay memorable. Looking forward on welcoming you back in a near future. Best regardsJessica ElneserGuest relations manager.

Dear Frank, It's fantastic to hear that you had such a positive experience with our hotel, the central location and our great food are testimonie of a good stay. Your feedback highlights the convenience and enjoyment of your stay.Best regards,Jessica ElneserGuest relations manager.

Estimado Luis,Gracias por elegirnos durante su visita por la ciudad de Bogotá y por calificar nuestros servicios lo cual es muy importante nuestra compañía y colaboradores. Esperando siempre recibirte en un futuro muy cercano para disfrutar mucho mas de nuestros servicios.Jessica ElneserJefe servicio al cliente.

Estimado Gustavo,¡Gracias por compartir tu opinión sobre el excelente servicio que recibiste en nuestro hotel! Tu recomendación es muy apreciada y ayudará a otros en tomar decisiones informadas al considerar nuestras instalaciones. Si tienes alguna otra pregunta o necesitas más información sobre nuestros servicios para un futuro, no dudes en contactarnos. ¡Espero que tengas más experiencias positivas con nosotros en el futuro!Jessica ElneserJefe servicio al cliente

Estimada Fernanda,Me alegra saber que quedaste encantada con el hotel. ¡Es genial cuando encuentras un lugar que te deja una impresión tan positiva! Si alguna vez necesitas más información sobre nuestros servicios o tienes alguna otra pregunta o comentario, no dudes en contactarnos. ¡Espero que tengas la oportunidad de disfrutar de más experiencias increíbles con nosotros en el futuro!Bienvenida siempreJessica ElneserJefe servicio al cliente.

Estimada Soraya, Agradecemos la confianza en habernos elegido como su hotel de preferencia durante su visita por la ciudad de Bogotá y por su valioso tiempo en calificar nuestros servicios lo cual es muy importante para nosotros puesto que nos ayuda a mejorar día a día. Por lo que me gustaría mucho estimada Soraya si hay alguna posibilidad de contactarnos via correo al ja.elneser@nh-hotels.com puesto que me gustaría conocer lo ocurrido durante su estadía. Esperamos poder recibirla nuevamente para cambiar la perspectiva de su antigua estancia.Bienvenida siempreJessica ElneserJefe servicio al cliente.

Dear August, Thank you for choosing us during your visit in the city of Bogotá. It's wonderful to hear that you had such a positive experience with the service during your stay or visit! Looking forward on welcoming you back in a near future to enjoy our lovely city and great location.Best regards,Jessica ElneserGuest relations manager.

Dear Mohammad,Thank you for the trust by choosing our hotel during your visit in the city of bogotá and for rating our services which is very important for our company and employees. Looking forward on welcoming you back in a near future to enjoy more about our location, breakfast and great staff. Always welcomeJessica ElneserGuest relations manager.

Dear John,Greeting from NH Collection royal Andino,We appreciate your time on leaving us your comment which is very important for our company and employees, as per we are always working on making your stay memorable. However, we would like to apologies for the inconvenience caused by our neighbors' restaurants, the location of the hotel is a bit complex since it is indeed located very close to high-class restaurants that usually their music services are provided until late at night. We regret that your rest has been interfered by them. Hoping to get a second chance on welcoming you back in a near future to enjoy more our facilities.Best regards,Jessica ElneserGuest relations

Dear Jaqueli,Thank you for sharing your experience on your stay with us at NH Collection royal andino. It's wonderful to hear that you had a positive experience by rating our services with such a great rate. This is an essential aspect that contribute to a comfortable and enjoyable stay.Looking forward on welcoming you back in a near future.Jessica ElneserGuest relations manager.

Dear Paul,Thank you for sharing your experience on your stay with us at NH Collection royal andino. It's wonderful to hear that you had a positive experience with our hotel's location. This is an essential aspect that contribute to a comfortable and enjoyable stay.Looking forward on welcoming you back in a near future.Jessica ElneserGuest relations manager.

Estimado Alejandro,Me alegra saber que quedaste encantado con el hotel. ¡Es genial cuando encuentras un lugar que te deja una impresión tan positiva! Si alguna vez necesitas más información sobre nuestros servicios o tienes alguna otra pregunta o comentario, no dudes en contactarnos. ¡Espero que tengas la oportunidad de disfrutar de más experiencias increíbles con nosotros en el futuro!Jessica ElneserJefe servicio al cliente

Dear Emerson, It's wonderful to hear that you had such a positive experience with the service during your stay or visit! Providing feedback about exceptional service and experiences is not only a great way to show appreciation but also valuable for the staff and management of the establishment.Hoping to have you back to make your stay memorable with our services. Jessica ElneserGuest relations

Dear Eduardo,We appreciate your time on leaving your rating about our services which is very important for our company and employees, as per we are always working on making your stay memorable. Looking forward on welcoming you back in a near future.Jessica ElneserGuest relations

Estimada Ruth,Agradecemos su preferencia al alojarse con nosotros durante su visita por la ciudad de Bogota y por su tiempo en calificar nuestros servicios. Sus comentarios son muy importantes para nosotros por lo que tendremos muy en cuenta sus recomendaciones referentes a nuestros elevadores y desayuno el cual lamentamos no haya cumplido con sus expectativas, nuestra mayor intension o propósito es lograr una estancia memorable por lo que esperamos recibirla nuevamente para disfrutar de nuestros servicios.Jessica ElneserGuest relations

Dear Haggan, Thank you for the trust given to our hotel while choosing us for your stay at NH Collection royal Andino. We regret we did not cover your expectations and would like to thank you for your comments regarding the areas we should improve on and about our customer service, in which we will work hard in order to make you feel special and cared for, as it is one of our main promises. Please accept our sincere apologies regarding your experiences on your check out and Air conditioner of your room. please rest assured we investigating what has happened on the day of your stay that could have caused this impression and ensure to take measures to prevent this from happening again. We would really hope you give us a second chance to welcome you back very soon.Best regards,Jessica ElneserGuest relations

Dear Client,We appreciate your time on leaving us your rating about our services which is very important for our company and employees, as per we are always working on making your stay memorable. Looking forward on welcoming you back in a near future.Jessica ElneserGuest relations

Dear Javier,Greetings from NH Collection royal Andino,We appreciate your time on rating our services which is very important for our company and employees, as per we are always working on making your stay memorable. Looking forward on welcoming you back in a near futureJessica ElneserGuest relations

Dear William,Thank you for sharing your feedback on your stay with us. It's wonderful to hear that you had a positive experience with our hotel's location, our comfortable rooms and the fantastic staff. These are all essential aspects that contribute to a comfortable and enjoyable stay.Looking forward on welcoming you back in a near futureJessica ElneserGuest relations

Dear Jorge, It's wonderful to hear that you had such a positive experience with the service during your stay or visit! Providing feedback about exceptional service and experiences is not only a great way to show appreciation but also valuable for the staff and management of the establishment.Looking forward on welcoming you back in a near future.Jessica Elneser Guest relations

Dear Jorge,Greetings from NH Collection royal andino,Thank you for choosing us during your visit in the city of Bogota and for your time on rating our services which is very important to us. Looking forward to welcoming you back in a near future to enjoy more about our services and location.Best regardsJessica ElneserGuest relations

Dear Beate, We appreciate the time taken to provide us with such important feedback of your stay while staying with us at NH Collection royal Andino. We are very sorry to hear that your stay did not meet your expectations and truly apologize for this bad experience. We are taking corrective measures to avoid these from happening again. I would be in touch with you to talk more about this situation and assist you properly. We really hope that you give us another chance to show you all the improvements done and change the perception of your experience.Best regardsJessica ElneserGuest relations manager

Estimada Adriana, Me alegra saber que quedaste encantada con el hotel NH Collection royal Andino. ¡Es genial cuando encuentras un lugar que te deja una impresión tan positiva! Si alguna vez necesitas más información sobre nuestros servicios o tienes alguna otra pregunta o comentario, no dudes en contactarnos. ¡Espero que tengas la oportunidad de disfrutar de más experiencias increíbles con nosotros en el futuro!Jessica ElneserGuest relations manager

Dear Mayra, Thank you for sharing your feedback on your stay with us at NH Collection royal andino. It's wonderful to hear that you had a positive experience with our hotel's location and the fantastic staff. These are all essential aspects that contribute to a comfortable and enjoyable stay.Feel always welcomeJessica ElneserGuest relations manager

Dear Praimdat, Thank you for sharing your feedback on your stay with us at NH Collection royal Andino. It's wonderful to hear that you had a positive experience with our hotel's location, breakfast, and the fantastic staff. These are all essential aspects that contribute to a comfortable and enjoyable stay.Looking forward on welcoming you back againJessica ElneserGuest relations manager

Dear Vanessa, Thank you for rating our services. It's great when you find a place that leaves such a positive impression! If you ever need more information about our services or have any other questions or comments, don't hesitate to ask.Looking forward on welcoming you back Jessica ElneserGuest relations manager

Dear Modesto,Greetings from NH Collection royal Andino, Thank you for the trust by choosing our hotel during your visit in the city of Bogotá. Your opinion and rate are very important for us as it helps us improving our services. Your constructive recommendation will be taken into consideration to provide you the experience you deserve. Best regardsJessica ElneserGuest relations

Estimada Yira,¡Gracias por calificar nuestros servicios sobre el excelente servicio que recibiste en nuestro hotel! Tu recomendación es muy apreciada y ayudará a otros a tomar decisiones informadas al considerar nuestras instalaciones. Si tienes alguna otra pregunta o necesitas más información sobre nuestros servicios para un futuro, no dudes en contactarnos. ¡Espero que tengas más experiencias positivas con nosotros en el futuro!Jessica ElneserGuest relations manager.

Dear Jean,Greetings from NH Collection royal Andino,Thank you for choosing us during your visit in the city of Bogotá and for rating our services. Your constructive feedback about the bathroom being a bit old-fashioned is valuable. This information is helpful for us and future guests, as it provides insights into areas that may benefit from improvements. Looking forward on welcoming you back very soonJessica ElneserGuest relations manager

Dear Ole, Thank you for choosing us during your visit in the city of Bogotá and for rating our services. Looking forward on welcoming you in a near future. Always welcomeJessica ElneserGuest relations

Estimado Luis, Me alegra saber que quedaste encantado con el hotel. ¡Es genial cuando encuentras un lugar que te deja una impresión tan positiva! Si alguna vez necesitas más información sobre nuestros servicios o tienes alguna otra pregunta o comentario, no dudes en contactarnos. ¡Espero que tengas la oportunidad de disfrutar de más experiencias increíbles con nosotros en el futuro!Jessica ElneserGuest relations manager

Dear Per,Thank you for choosing us during your visit in the city of Bogotá. It's fantastic to hear that you had such a positive experience with our hotel. Always welcomeJessica Elneser, Guest relations

Dear Claudia, Thank you for choosing us during your visit in Bogotá and for sharing your feedback on your stay with us. We are sorry if our facilities couldn't meet your expectations. However, we are currently working on our hotel to make you feel at home and comfortable. Wishing you can give us a second chance to make your stay memorable.Best regards,Jessica ElneserGuest relations manager

Estimado Mario, Agradecemos tu preferencia al haberte hospedado con nosotros durante tu visita en la ciudad de Bogotá y por el tiempo que tomaste en calificar nuestros servicios con tan maravilloso comentario! Tu elogio y recomendación son valiosos para el establecimiento y futuros visitantes. Tu retroalimentación positiva no solo reconoce el esfuerzo y la dedicación del personal, sino que también ayuda a otros viajeros a tomar decisiones informadas. ¡Gracias por compartir tu experiencia tan positiva!Jessica ElneserGuest relations manager.

Dear Mike, Thank you for choosing us during your stay in the city of Bogota, and for taking your time on valuating our services which is very important for our company and employees as it allow us improving our services and give you the experience you deserve. Looking forward on welcoming you back Jessica ElneserGuest relations manager.

Estimado Jonkani,Me alegra saber que quedaste encantado con el hotel. ¡Es genial cuando encuentras un lugar que te deja una impresión tan positiva! Si alguna vez necesitas más información sobre nuestros servicios o tienes alguna otra pregunta o comentario, no dudes en contactarnos. ¡Espero que tengas la oportunidad de disfrutar de más experiencias increíbles con nosotros en el futuro!Bienvenido siempreJessica ElneserGuest relations manager

Estimada Kelly,Agradecemos tu confianza al habernos elegido como tu hotel de preferencia durante tu visita en la ciudad de Bogotá. Lamentamos no haber cumplido con tus expectativas durante tu visita y que nuestro servicio no haya sido del todo tu agrado.Su retro alimentación con el servicio de room service y camareras será transmitido a las áreas en mención para así poder dar manejo a este tipo de situaciones. Con respecto a su categoría VIP en la plataforma de Expedia, las ofertas siempre son basadas a la disponibilidad de la propiedad donde se va a alojar. Desafortunadamente para el día en que nos solicitó su late check out el hotel no contaba con disponibilidad para horas más tardes a la que se oferta originalmente. Sin embargo recuerde que todo cliente es importante para la compañía. Esperamos que estos inconvenientes no sea motivo para no volvernos a visitar. Saludos y siempre bienvenidaJessic ElneserGuest relations manager.

Dear Stefan,Greetings from NH Collection royal andinoWe appreciate your time on rating our services which is very important for our company and employees, remember our promise of value is making your stay memorable.Looking forward on welcoming you very soon. Jessica ElneserGuest relations

Dear Carolina, Thank you for choosing us during your visit in Bogotá and for rating our services. We regret the inconveniences experienced at the hotel. Please keep in mind that our goal is to provide you the best experience. Remember that our hotel is located in a very busy area with luxurious restaurants that have music until late at night so our windows despite being soundproofed, are not exempt to feel a little noise. Regarding the chocolate you mentioned, we handle current and good quality products to avoid inconveniences, we regret that it did not sit well with your husband. Last but not least, we will work on the bedding to provide you with more comfort in your future reservations. We look forward to welcoming you again to compensate for any inconvenience. Jessica ElneserGuest relations

Dear Marianina,Thank you for choosing us during your visit in Bogotá, for us it was a pleasure to welcoming you, we are really happy to know that you have enjoyed our hotel and had a great time. Looking forward on have you back in a near future.Jessica ElneserGuest relations