2/10 – Ungenügend
Ramon
2. Mai 2026
Verbesserungswürdig: Sauberkeit und Personal & Service
I did not stay there. As I arrived, I was recovering from food poison. I checked in, and first, my room was not what I reserved in expedia. Then, the room had a strong odor to paint, as they were painting a room down the hall. The attendant came and used a strong deodorizing spray. Not sure whether the spray triggered me, but after i went for a walk, I felt nauseated. The manager, Sergio, kept speaking to me in English as he welcomed me, and I let him know I spoke Spanish. As I was explaining to his assistant that I felt il and my friend who lives in Bogotá offered to house me, as I was just recovering from food poisoning, Sergio immediately spoke to me in Spanish, in a non-friendly tone, explaining I could not get a refund. For the record, my reservation was non-refundable. I am not litigating this. Instead, I want to highlight how Sergio’s attitude of being a nice guy tailoring to clients in English flipped hi script on me, even though he saw me being physically ill. After some back and forth, he said they’ll charge the first night and will check with Expedia. Expedia emailed me a week later to tel me the hostal refused to provide any refund. Again, not litigating the reservation’s refund, as it was non-refundable. Just noting that as others here have expressed, Sergio the manager is two-faced. Lastly, the location of the place is less than ideal. It is in an uphill un-paved road at the end of the block. Bringing up ny luggage was a hazle, as the taxi could not go up!
Ramon
Aufenthalt von 3 Nächten im April 2026