Thanks :)

Dear Paul We find your review totally disingenuous. After you arrived and went into the apartment, you told us that the place was not what you were expecting and we offered a 50% reimbursement even though you had a non refundable booking. Then, instead of talking to us, you contacted Expedia to cancel. We then went into a 4-way communication for a couple of hours, when it would have been so much more simple and civilized to talk face to face. Since you had a non-refundable reservation, we offered, via Expedia, to only charge 50 percent. At which point you sent various threats, which we have in writing since you still refused to talk face to face and only communicated with us through whatsapp. At that point we realized, this was going to not be a good situation, and very nicely informed you could leave and there would be no charge. We also, kindly, offered to help you find a place more to your liking, as we wouldn't want you to feel forced to stay where you wouldn't enjoy your accommodation. Yet, after the threats and accusing us of all sorts of misdeeds such as false advertising, you decided to stay and subsequently write a really unfair review, but only after blaming (as you said in a message) your secretary who made a mistake when booking. When you finally came downstairs and speak with us, we explained to you, there is a Tesoro escondido lodge and cabinas and a Tesoro escondido guesthouse, 5 minute walk away from each other. They also have completely different listings online. At any rate, you willingly chose to stay, after you had several hours to inspect every corner of the apartment. Apartment we might add, that is on the top floor, and the only accomodation there. We are a rustic place, we do not hide that, it is advertised and it is the first line on the email we send to new reservations. While most people deplore the loss of historical Caribbean architecture on this island, much replaced by soul less cement buildings, we have put a lot of love and efforts to keep our original carbbean-style buildings up to date. That you would not be appreciative of traditional wooden floors and caribbean style architecture does not mean that the place is falling apart. The drain on your shower had a small blockage, which we fixed in no time once you reported the issue to us. The place is not perfect and is off the grid, in the jungle amongst nature, which we also advertise, and definitely take into consideration when we priced our rentals. I don’t think that any luxury hotel would charge you 40usd per person for a private apartment with sweeping sea view. The drinking glasses you mentioned not finding were right next to the coffee cups you used, so we do not understand how you could not see them. Certainly a brief communication with your host would have cleared that up. Our pans are not new, but neither are they dirty or in bad shape. To avoid other hosts the same experience we had with you, I would strongly suggest you review more closely the re

Hello Melissa and thank you for your nice feedback. We were happy to host you and we hope to see you soon. Just to clarify, the Lodge is only 1km from the guest house :) Thanks again

thanks for your feedback :)

Thank you for your feedback :)

Thanks for your feedback. We are glad you enjoyed your time with us. We hope to see you soon ;)

Grazie ragazzi e' stato un piacere anche per noi ;)

Thank you for your positive feedback. We hope to see you soon again :)

Thanks for your feedback. As explained in the description we are an eco lodge in the middle of the jungle so it is normal that there is some insect around and being eco we only collect rain water and use solar panels so we always ask our guests to not waste water and electricity Yes we have cats but only two and not as many as you wrote. About public transpot there are two buses that from the town come here in bluff beach every 45 minutes from 7 in the morning until 6.30 in the afternoon. The normal taxi fare is 15 usd and at night is 20. Thanks

thanks

Thanks guys ; )

thanks for your feedback.

Thanks

Merci pour vos gentils commentaires :) c était un plaisir de vous recevoir.