Thank you for response, we appreciate the feedback.

Thanks for your rating.

Hi, Thank you for your four star review. We look forward to seeing you again soon. Kind Regards, Ben Madeley, Guest Service Manager.

HI, Thank you for your feedback regarding your stay. We do look forward to welcoming you back again in the near future. Kind Regards, Ben Madeley, Guest Service Manager

Good afternoon, Steven. Thank you for taking the time to leave your review! Our team works hard to ensure that every stay is a 10 out of 10, and I'm proud to see that we have achieved this! We hope that this is the beginning of many more to come!

Good afternoon, David. Thank you for taking the time to leave your review! Our team uses all feedback, good or bad, to improve our customer service skills and our overall guest experience. I would like to thank you for choosing the Holiday Inn Express Birmingham-Walsall and hope that this is the start of many stays to come!The sewer smell is becoming an issue across the hotel but is being tackled. For all future stays, please call the hotel before arrival, and I will personally make sure that your room is perfect!

Thank You for choosing the HIEX for your stay, we certainly appreciate your support. Thank you for your feed back and we look forward to welcoming you back.Kindest regards

Good afternoon, Noel. Thank you for taking the time to leave your review! Our team uses all feedback, good or bad, to improve our customer service skills and our overall guest experience. I would like to thank you for choosing the Holiday Inn Express Birmingham-Walsall and hope that this is the start of many stays to come!

Good afternoon, Norman. Thank you for taking the time to leave your review! Our team uses all feedback, good or bad, to improve our customer service skills and our overall guest experience. I would like to thank you for choosing the Holiday Inn Express Birmingham-Walsall and hope that this is the start of many stays to come!

Good afternoon, Barbara. Thank you for taking the time to leave your review! Our team uses all feedback, good or bad, to improve our customer service skills and our overall guest experience. I would like to thank you for choosing the Holiday Inn Express Birmingham-Walsall and hope that this is the start of many stays to come!

Good afternoon, Harjeet. Thank you for taking the time to leave your review! Our team uses all feedback, good or bad, to improve our customer service and overall guest experience. I hope this is the start of many happy memories with our hotel.

Good afternoon, Pritpal. Thank you for taking the time to leave your review! Our team uses all feedback, good or bad, to improve our customer service and overall guest experience. I hope this is the start of many happy memories with our hotel.

Good evening, Richard.Thank you for taking the time to leave a review! Our team uses all feedback, good or bad, to improve our customer service skills and overall guest experience. Our IHG Brand Standard breakfast is a great way to start your day, whether you are fast out the door or wanting a relaxing sit-down with friends and family. The evening kitchen team is working hard to improve our lunch and dinner menus each day and hopes to see some big items added soon! I hope that any issues you faced were resolved quickly and that we can welcome you back in the future!

Good evening, Eric.Thank you for taking the time to leave a review! Our team uses all feedback, good or bad, to improve our customer service skills and overall guest experience. Our IHG Brand Standard breakfast is a great way to start your day, whether you are fast out the door or wanting a relaxing sit-down with friends and family. The evening kitchen team is working hard to improve our lunch and dinner menus each day and hopes to see some big items added soon! I hope that any issues you faced were resolved quickly and that we can welcome you back in the future!

Thank you very much for your feed back, its vey much appreciated and will pass this onto all staff members concerned

Good afternoon, Jade.Thank you for taking the time to leave your review! Our team uses all feedback, whether it is good or bad, to improve our customer service and our guests overall experience. We look forward to welcoming you back in the future to turn that 8 into a 10.

Good afternoon, Errol.Thank you for taking the time to leave your review! Our team uses all feedback, whether it is good or bad, to improve our customer service and our guests overall experience. We look forward to welcoming you back in the future to turn that 8 into a 10.

Thank you for taking the time to leave your review! Our team uses all feedback, good or bad, to improve our customer service skills and overall guest experience. We hope that we have left a lasting impression and will get to welcome you back in the future.

Good evening. Thank you for taking the time to leave your review! Our team works hard to ensure that every guest has an amazing stay. Your review will be shared with the team and be a great reminder of all the hard work they put in. We look forward to welcoming you back in the future!

Good evening. Thank you for taking the time to leave your review! Our team works hard to ensure that every guest has an amazing stay. Your review will be shared with the team and be a great reminder of all the hard work they put in. We look forward to welcoming you back in the future!

Good evening. Thank you for taking the time to leave your review! Our team works hard to ensure that every guest has an amazing stay. Your review will be shared with the team and be a great reminder of all the hard work they put in. We look forward to welcoming you back in the future!

Good afternoon, Gregory.Thank you for taking the time to leave your review! Our team works hard to ensure that all our guests have an amazing stay and leave with a desire for more. I hope that we can welcome you back in the future to turn that 4 into a 5!

Good evening, Eddie.Thank you for taking the time to leave your review! Our team works hard to ensure that every guest has an amazing stay and leaves with a desire to come back. It was a pleasure to have you, and we look forward to welcoming you back in the future!

Good evening.Thank you for taking the time to leave your review! Our team works hard to ensure that every guest has an amazing stay and leaves with a desire to come back. It was a pleasure to have you, and we look forward to welcoming you back in the future!

Good evening.Thank you for taking the time to leave your review! Our team works hard to ensure that every guest has an amazing stay and leaves with a desire to come back. It was a pleasure to have you, and we look forward to welcoming you back in the future!

Good afternoon, Shadab.Thank you for taking the time to leave your review and for choosing our hotel as your short stop. Our team works hard to ensure that every guest has an amazing stay and has all the things they need during their time with us. Moving forward, we will be adding hash browns and tomatoes to our breakfast, so look out for that! We're looking forward to welcoming you back in the future to create even more memories.

Good afternoon, Pirthipal.Thank you for taking the time to leave your review and for choosing our hotel as your short stop. Our team works hard to ensure that every guest has an amazing stay and has all the things they need during their time with us. Moving forward, we will be adding hash browns and tomatoes to our breakfast, so look out for that! We hope you had a great time, and we look forward to welcoming you back in the future.

Good afternoon, Rasheeda.Thank you for taking the time to leave your review and for choosing our hotel as your short stop. Our team works hard to ensure that every guest has an amazing stay and has all the things they need during their time with us. Moving forward, we will be adding hash browns and tomatoes to our breakfast, so look out for that! We will use this feedback to reflect and help our team be more positive with guests to maximise their experience and provide relevant training. I hope this doesn't stop you from staying with us again in the future, and I hope we can show you the improvements our team and our hotel make daily.

Good afternoon, Shaun.Thank you for taking the time to leave your review. Our team works hard to ensure that every guest has an amazing stay and checks out with a smile on their face.We look forward to welcoming you back in the future for more amazing stays.

Good afternoon, Neil.Thank you for taking the time to leave a review! Our team works hard to ensure every guest has an amazing stay and wants more. We hope we can welcome you back in the future to make your stay even better.

Good afternoon, Sam.Firstly, I would like to apologise for the situation you found yourself in during your stay with us. Our team works very hard to ensure that every guest has an amazing stay, and unfortunately, we have fallen sort of off on this occasion.In regards to your booking, I believe there was a lot of miscommunication from the receptionist. After reviewing your reservation, I can see that you had booked a standard room, which would mean that any room preference would be subject to availability. On the day of your arrival, we were fully booked for double rooms, which resulted in your room being a twin.I hope this has shed some light on the situation, and if you ever book with us again, please call the hotel directly to request a room.

Good afternoon, Zuhaib.Thank you for taking the time to leave your review. Our team works hard to ensure that every guest has an amazing stay and checks out with a smile on their face.We look forward to welcoming you back in the future for more amazing stays.

Good afternoon, D.Thank you for taking the time to leave a review! Our team works hard to ensure every guest has an amazing stay and wants more. We hope we can welcome you back in the future to make your stay even better.

Good afternoon, Adam.Thank you for taking the time to leave a review! Our team works hard to ensure every guest has an amazing stay and wants more. We hope we can welcome you back in the future to make your stay even better.

Good evening.Thank you for taking the time to leave your review! Our team works hard to ensure that every guest has an amazing stay and leaves with a desire to come back. It was a pleasure to have you, and we look forward to welcoming you back in the future!

Good afternoon, Helen. Thank you for taking the time to leave a review! Our team works hard to ensure every guest has an amazing stay and wants more. We hope we can welcome you back in the future to make your stay even better.

Good evening, Sajjad.I'm sorry to hear that you had an unpleasant stay with us. As I understand it, there was some confusion with your booking, so please allow me to explain. As you booked a 'Standard' room, this would mean that we will allocate you a requested room if we can; if not, then it would be any room we have available, being the reason that you were checked into a twin room.We do hope this doesn't stop you from booking us in the future.

Good afternoon. Thank you for taking the time to leave a review! Our team works hard to ensure every guest has an amazing stay and wants more. We hope we can welcome you back in the future to make your stay even better.

Good evening, Jonathan.Thank you for taking the time to leave a review. Our team works hard to ensure that every guest has an amazing stay and leaves our hotel with happy faces! We hope that we can welcome you back in the future and make your stay even better.

Good afternoon, Susan.Thank you for taking the time to leave a review. Our team works hard to ensure that every guest has an amazing stay and a desire for more visits. Our rooms are brand standards set by IHG themselves to keep all HIEX hotels the same. For any future bookings, please call our team before arrival for advice on the rooms or any other information you may find useful before your stay.

Good evening, Elias. Thank you for taking the time to leave a review! and thank you for choosing The Holiday Inn Express Walsall. Our breakfast is an express style of The Holiday Inn's breakfast. We hope to welcome you back in the future.

Good afternoon, Scarlett.Thank you for choosing The Holiday Inn Express as your choice of hotel and for taking the time to leave a review. If you wish to speak to the duty manager about any negatives for your stay, please call us directly so that we can resolve them better.

Dear Benjamin,Thank you so much for taking the time to share your wonderful review! We are thrilled to learn that you had such a positive experience during your recent stay at our hotel via your rating.Receiving a perfect 5 out of 5 rating is truly gratifying for our team, and we are delighted that we could meet and exceed your expectations. It is our goal to provide exceptional service, and we are glad to hear that we achieved this during your time with us.Your kind rating motivate us to continue delivering top-notch hospitality to all our guests. We appreciate your support and look forward to the pleasure of welcoming you back for another outstanding stay. If there is anything specific that made your visit exceptional or any suggestions you'd like to share, we'd love to hear them.Thank you again for choosing our hotel, and we can't wait to have the opportunity to serve you again in the future.Best regards,Jordan ParryFront Office Receptionist

Dear "s",Thank you for taking the time to share your feedback following your recent stay at our hotel. We appreciate your honest assessment and the 4 out of 5 rating.We are delighted to see that your overall experience was positive. However, we also noticed that there might be areas where we can improve to make your next stay even better. If you have any specific suggestions or comments on how we can earn that extra star in the future, please feel free to share them with us. Your insights are crucial in helping us enhance our services and provide an even more enjoyable stay for our guests.We are committed to continually improving and ensuring that each guest has a memorable experience. Thank you again for choosing our hotel, and we hope to have the pleasure of welcoming you back for an even more exceptional stay.Best regards,Jordan ParryFront Office Receptionist

Good morning, Colin.Thank you for choosing The Holiday Inn Express Birmingham-Wallsall! Our team works hard to ensure high standards are always met, and I'm glad to see we have achieved that. Our rooms are great for a quiet night's sleep, and many guests are amazed at how quiet they can be, even with the M6 next door!On behalf of the team, I would like to thank you for your kind words and positive feedback. We look forward to welcoming you back in the future.